Rock Springs Auto Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Peni Tutuila Kinikini
2 months ago
Took my 2007 Ford Expedition to have a fuel pump replaced. While looking at the fuel pump, they called and asked if I wanted to replace my coils. I gave them the go ahead for the quoted price. They called again saying the ran into some issues replacing the coils, I told them forget about the coils, just do the fuel pump.Got my Expedition back, and it was misfiring. They hadn't replaced the coils they damaged. When I took it back, they said they would replace them, but I had to pay 1/2 the cost.When I got the truck back it ran good for a couple of days then it started misfiring again.Did not want to deal with them again so I took it to another shop who told me that rather than replacing some parts, they used silicone and electric tape.Also upon replacing my fuel filter, I discovered they hadn't completely reconnected some of my fuel lines.To this day my Expedition has not run right since I took it to this shop!

  Cassidy Friend
3 months ago
Car broke down while traveling through WY. The staff were incredibly friendly and made us feel at home. They were able to evaluate the problem the same day, fix it the next, and swiftly got us back on the road. They were also kind enough to drive us to and from our hotel. Their hospitality and kindness were unmatched, couldn t recommend their shop enough!

  B Patterson
6 months ago
Needed a oil pressure sensor replaced on my F150 while traveling with an RV. They were able to perform a diagnostic assessment on my truck within minutes and immediately began the repair. Parts availability is an issue everywhere, but these guys where able to source the right part and get me rolling that same afternoon. This quick response kept me on schedule without any additional interruption. Very appreciative of the Rock Springs Auto Repair team.

  Tom Raider
2 years ago
The staff here was absolutely wonderful to work with! My truck developed a leak on one of my many trips across the US. They got us in right away, recommended a great hotel right across the street, and communicated things to us every step of the way. We rented a truck from the local Enterprise (Great people too), and continued on our journey. Then returned to Rock Springs to retrieve our truck. The service was professional and the prices were reasonable. The staff treated my family and I with respect, including #LolatheDog. I would highly recommend them for any repairs you need if you are in the area.Service: Auto water leak repair

  Lacey LaVake
3 months ago
I dropped my car off on a Monday. I was told they would diagnose it in the morning and they would call me. I had to call Tuesday to find out what the issue was. They ordered the part which was supposed to take 1 day. I had to finally call Thursday and they still had not put the part on. I got after them and told them I would pick my car up today. They called me back to say it still wasn't fixed. I'm not sure what the point of charging someone $90 for a diagnosis is if you can't figure out what's wrong. They charged me $234 to put on a air intake duct. Would not even look at me in the face or talk to me when I picked up my car. They could not be bothered to call me once to tell me what was going on. My car had more codes flashing than when i dropped it off because they pushed the antilock brake button and couldn't figure out how to turn it off. Incapable, unprofessional, and incompetent. A total ripoff.

  Dalton Brooke
4 months ago
Could not recommend this place more! I called five different shops and they all told me they wouldn t work on the car I have. Called Rock Springs Auto and they said absolutely. Found the problem and went above and beyond to get the part in and get the car fixed before I had to leave town. Great people and great help.

  Fiona Smith
3 months ago
These guys saved our vacation after we drove down from Canada and our alternator quit. They changed it quickly on a Friday afternoon, and we got to our river rafting trip on time. Thank you again!

  Janelle Kinikini
2 months ago
If I could get negative stars, I would. Took my truck in. They said it was the fuel pump and gave me an estimate. Then they called and started to tack on all sorts of other stuff and kept increasing the price. I told them no. Then they called again with additional items that I know I replaced within the last 2 years. Again I said no. They put it back together. We picked it up. The first day I drove it I didn t go very far, but when I stopped the engine was spewing coolant and was smoking and steaming. They hadn t attached all of the hoses back up. So, good thing I wasn t going far, because my engine would have overheated and blown up. It also didn t run right. So we took it back to them and had to fight with them back and forth because when they took the engine apart they ruined the coils. We still ended up paying them an additional $500 for what I feel was their fault. Finally got it done. We picked up our vehicle and several weeks later we started having problems again. There was no way I was taking it back to them. I took it to another mechanic who found that there was a plug that they broke, and when they put it back in, they just used the old plug and siliconed it back. It cost me $400 to have the other mechanic find it and replace it. On top of all that, my car used to fire up immediately every time. Now it takes 2-3 times of turning it over for it to start. Also, the reading on my fuel tank level is incorrect and goes from 1/2 to empty too quickly. On top of everything my husband changed a sensor and when he was underneath he found even more connections that they failed to tighten and reconnect. They ruined my car. I feel they were negligent and not honest with me.Update: 1/20/2024 Just this week I had to take my vehicle in again to replace one of the coils that they said they fixed. It was also siliconed in and not replaced so that was also another $300 that I had to pay yet again and just expecting for this to be the norm moving forward since they didn t actually fix anything just siliconed everything like a bandaid. In reference to why we didn t call up and complain and go back and forth with you , We had enough of a headache with the initial repair. Back and forth and arguing with you about stuff we know we had already replaced. Why would we call again to argue even more so that we could bring it back and have more shotty work done? We didn t trust you at that point.Service: Engine repair

  Kristi Spence
8 months ago
After being towed into Rock Springs due to a breakdown, our tow truck driver (not affiliated with the shop) highly recommended this garage as the best in town. Rock Springs Auto repair took amazing care of us. They were able to diagnose and fix the issue and kept us informed throughout the process. Amazingly communicative and transparent regarding cost and time estimates, Deb & Rick (owners) not only took care of our vehicle, they also took care of our family, giving our kiddos treats and introducing us to their dog. Hubert, our mechanic, walked us through every detail of the problem and made sure we had all of the information we needed to follow up with our mechanic at home. We left feeling like we had made new friends. If we lived close, we would be regular customers! We would highly recommend!

  Tala THESAMOANSCOUT Faasavalu
2 weeks ago
Absolutely love this Auto mechanic shop. Everyone is absolutely fantastic and very professional. Excellent service. Trust me, I am 10000% satisfied

  Victoria Curtis
6 months ago
We were traveling through town and picked up a screw in our tire. They got us in and out so quickly and provided us with such kind service. We appreciated all their help and efficiency.

  k gambon
6 months ago
i was traveling through rock springs and my car started to act up. i looked up mechanics around the area and went with my gut and called rock springs auto. i am so glad that i did. they were able to get my car looked at quickly and had to give the bad news: the transmission was done for. debbie not only gave me phone numbers to places that could possibly help me with rental cars and places that would tow, but sat with with me and gave me kleenex because I was pretty devastated at the time. i had so much going on and rock springs auto treated me like family. it was the nicest experience i've ever had at a mechanic shop and i'm so grateful that i found their number. i stayed in their office and stood outside for 6+ hours and debbie gave me nothing but the best hospitality and support. on top of it, i didn't have a way to get to my hotel so they even offered me a ride. overall, it was a bummer what happened with my car, but stopping in at rock springs auto really lightened the load of stress and chaos you feel when something like this happens. i am recommending this shop to anyone who needs any type of service on their vehicle and wants honest, benevolent people to break the news. 5/5 stars from me, i hope i never break down in rock springs again, but i know where i'm going if i do!

  Joseph King
8 months ago
I want to do a huge rave to Rock Springs Auto Repair. I took my Ford explorer in for a diagnostic test. They stayed in constant contact the whole time they had my vehicle. When I got home that night I noticed one of my my wheel well covers was in the back of my car so i called them the next morning and the owner got on the phone all apologizing and embarrassed and requested me to bring it right in to fix it. She actually went out in the shop to over see that it was fixed proper so if you are looking for any mechanic work for any vehicle try them, they not only stand behind their work but if u come across an issue they will gladly do anything to make it right. That to me is a true, passionate, and honest type of customer service experience that makes the difference.Services: A/C installation & repair, Air conditioning

  Amber Potts
9 months ago
These guys are so awesome! Today my teen-aged daughters were doing a road trip through Wyoming and had a minor issue with our vehicle. Rock Springs Auto Repair took the time to take a peek at the issue, fix it and got them on their way!! Fantastic customer service and great folks that took care of them! Thank you!!!

  Braeden Pfau
8 months ago
As my girlfriend and I were on our way back home from Idaho to Kansas, our car's engine failed about 20 miles outside of Rock Springs. We were able to limp it in the last few miles into town, and Rock Springs Auto was the first shop we came across. We pulled into their lot right as they were opening on a busy Wednesday morning, and after talking with Deb in the office, she immediately eased our stress and let us know she would do her best to get our car looked at as soon as she could. As we were waiting, Deb took time to offer us some recommendations for places within walking distance where we could get something to eat, and she continued to ease our anxiety as we were essentially stranded without a car 13 hours from home. Deb and her staff got our car looked at within an hour of us arriving, and she was so sympathetic when she had to deliver news to us that my car's engine was essentially fried and was under a larger manufacturer recall. After delivering that news, Deb and her husband took time to help us arrange our next steps, including where we could look at scheduling a tow to a dealership that would perform the recall repairs, where we could find a rental car to get the rest of the way home, and they even offered us a ride to the rental car office in town.Deb and all of the Rock Springs Auto Repair staff made one of our most stressful days as low-stress as possible, and I would highly recommend their services to anyone living in or passing through Rock Springs. We would've felt completely lost and stranded with a broke-down car 1,000+ miles from home without their guidance and generosity. I only wish we could move their shop and staff to our hometown so we could use them for every single one of our future auto-care needs!Service: Auto engine diagnostic

  Seana Brannon
a year ago
The owners truly care about their customers and it shows the minute you walk through the door. I stopped in because I was worried that the ball joints were going bad on my car so they performed a full test and assured me it was just built up ice. They didn t ask for payment or make me feel silly for asking them to check it out. I left with peace of mind and I true sense that they treat every single person that walks in there with the same kindness and reassurance they gave to me. Cannot say enough great things about these genuinely kind and caring people.Service: General repairs & maintenance

  Samantha Strable
a year ago
Yikes. Stay away folks. They put a part in my truck I stated I didn t need and that did not resolve my problem and would not refund me.I brought my truck in for low oil pressure and a check engine light and they ensured me both were resolved.When I picked up my truck, BOTH the check engine light and low oil pressure were STILL present. When I called to request a refund for the nonexistent service, the front desk lady told me her boyfriend is a mechanic and she knows it was fixed right. I sent a video to the owner showing my low oil pressure and check engine light still being present and after over a dozen calls, they still refused to refund the part they put in that was unnecessary and didn t fix my problem. This cost me a lot of money and days of time for nothing. They re trying to steal your money and are shady folks. Highly unknowledgeable as well. Find a more trustworthy shopIn Rock Springs and save yourself the hassle.

  Hunter
a year ago
Don t trust this business. They claimed a part was bad that I checked prior to dropping off. They obviously damaged it or gave me someone else s, like it s not even a question in my mind. My vehicle was supposed to be done following day, but it wasn t and I just kept getting excuses from them. I had to call several times to get the status. Not once did they go out of their way to keep me informed. Got a call random 5 days later that my vehicle was done, and magically the hourly rate had jumped up 30 dollars more per hour. In short they have no respect for their customers and obviously don t care about them returning. They lie, steal, and won t be getting my business again. Incompetent people working the front desk as well.

  EJ White
a year ago
Had an urgent issue that needed diagnosed- I called a few hours before closing and they got my vehicle right in got it on the lift. They were able to find the issue and give me recommendations.They were all very friendly (office to garage) and so kind to work me in last minute. And my dogs appreciated the treats .Very much appreciated them!Service: General repairs & maintenance

  LH Necessary Hiking in the Light
a year ago
TLDR: Very nice, caring people. Avoid them.I took my vehicle in to Rock Springs Auto Repair prior to them changing hands. It was great back then.They are still fine enough people as human beings, but utterly clueless. 2 months of fixing items on my vehicle (including replacing a transfer case with a broken transfer case, which they didn't notice somehow, if that tells you anything) and they returned it with a number of items which needed to be fixed, fixed.For that I am appreciative. It's what any mechanic would do.But you'll notice that a recent post says they are looking for "an experience mechanic, with their own tools." [sic] They have not found this mechanic. My vehicle was returned with the fuel system no longer working (which they refuse to help with) and the same problem with a bushing. One of the owners asked me what I thought the problem might be with it...at day 54 of having the vehicle. They are in the auto repair business, but they are not specialists in auto repair.Yes, they could indeed not fix, or diagnose, something that simple. And they're kind enough, but I doubt they're making much money, because they simply do not have the mechanical knowledge to make them an efficient shop.They also "forgot" a part of the estimate, which was explained after I'd made the down payment. Yes, $5xx they simply "forgot" about. And I do think that they forgot, because they are not malevolent people. They're simply inefficient, incompetent, and incapable of accomplishing baseline service.My recommendation: treat these people kindly. I got far too angry at them. They mean well, but they are in over their heads. And I would like to apologize to Rick and Mindy for my wrath toward them on the phone--that was not something that anyone deserves.In the end, I told the owner I was going to get together with a mechanic friend to fix the issue. He said he stands by his work and didn't appreciate a voicemail I left (I was indeed angry, but after a 6th of the year and the same problem, but worse, and a broken fuel system...) and had bent over backwards to help. He and his shop had; he was right about that. They were just not competent to accomplish the needed tasks. Anyway, he laughed and told me not to use his shop again. I agree.For the general public, don't let the sun go down on your anger. One way to ensure you are not in a position where you feel enraged is by avoiding, as much as possible, Rock Springs Auto Repair. They are exceptionally well meaning people who will likely spend themselves bankrupt due to their lack of knowledge. By going to RSAR, you help neither them nor yourself.Services: Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Auto brake repair, Tire rotations, Wheel alignment, Transmission repair, Brakes, Auto maintenance

  Duncan Hartt
a year ago
Had a suspicion that our belt snapped just outside of Rock Springs. We called and they were able to accommodate us right away. They were helpful, professional, and we felt reassured we went to the right place. Not only did they take care of the issue, but their pricing was incredibly fair. We are so grateful for the service they provided.

  kayla jo Curtis
a year ago
Omg! I've had some negative experience with my vehicle repairs, and Rock Springs Auto Repair went well above and beyond for me to get my issues fixed! The mechanics were knowledgeable and the office lady Debbie, was so friendly and helpful. Will deffinitly be returning again!Services: Auto engine diagnostic, Oil changeServices: Auto engine diagnostic, Oil change

  Ray Hebert
2 years ago
What an outstanding experience. They worked on my Ram Cummins Turbo Diesel. Fixed an issue and was very fair with their pricing. I am just traveling through Rock Springs. They made me feel like a life long customer. Can't say enough good things about them. They are good people that you can trust. I highly recommend them.

  Jessica Myers
2 years ago
I was traveling through and wanted to have my brakes checked and suspension upgraded before heading into Montana. The team of technicians at Rock Springs Auto are wonderful and helped me with the set up I was looking for. They do great work at fair prices and sure do make their customers feel at home. I highly recommend Rock Springs Auto and will continue to have maintenance work done with them whenever I'm in the Rock Springs area.Services: Steering & suspension repair, Brakes

  jhwygirl
5 years ago
Best garage auto repair in Rock Springs. Fast & fair priced - they even warranty their work nationwide. I never heard of that from a small garage! I was very impressed. Front office staff is helpful & knowledgeable, and if you need to talk to a mechanic, Rock Springs Auto Repair will take that time with you. They'll also give your car a once over look to make sure you are aware of other needed repairs or things that might need attention - something I appreciate. And no - they aren't pushing other unneeded repairs.I appreciate a garage that takes that extra attention. Makes me know my vehicles are in good hands & my money is well-spent. Rock Springs Auto Repair is HIGHLY recommended.

  Nancy Wise Carson
2 years ago
We broke a tie rod miles from Rock Springs. Better World Club sent a flat bed to rescue us. I called Rock Springs Auto Repair en route because they had the best rating. Even tho we pulled in after 5:00 on a Friday night they were ready for us and replaced both tie rods in our camper van and even offered to let us camp, with power from the shop, behind their shop. The waiting room was super friendly, with fashion magazines , toys and kids books.What could have been a nightmare turned out to be a wonderful experience. Thank you Rock Springs Auto Repair!Service: Steering & suspension repair

  Layla Marvin
5 years ago
On a road trip, power steering stops working, thank goodness we were close to civilization and were able to quickly get into Rock Springs Auto Repair. I called while we were on the road, they got us in, looked us over, ordered the parts and fixed the car so we were out quick the next day. James and Brian were awesome! Thanks guys for fixing us fast. The car is running like a beauty now thanks to you guys. Great service.

  Tanner Mauk
2 years ago
I got trapped in Rock Springs when my car wouldn t accelerate and the people at Rock Springs Auto Repair were going to fix it cheaper and quicker than everywhere else in town, but one of the mechanics mentioned that the issue might be under warranty or recall. Turns out it was and he saved me $1700. I m really lucky he told me that even if it wasn t the best thing for his business.If you don t know much about cars like me, this is the place to go because they ll do the right thing.

  Alias Shade
a year ago
Great service and very understanding. Helped me out greatly when I got stuck in Rock Springs. Can't recommend enough and would happily do business with them again.Service: Auto engine diagnosticService: Auto engine diagnostic

  Jacci Haley
2 years ago
We were on a cross country road trip and the car started to misfire. We stopped here as they were the only place in 400 miles that could get us in the same day. They were very thorough with diagnostic, but did not charge us for this. Parts were in short supply so they were unable to repair within our timeline, unfortunately. They were amazing to work with!