Platinum Auto Gillette WY

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ying Yu Chen
5 days ago
Randy helps us a lot when we encountered a car broken-down on a road trip. He is professional and kind as he diagnosed the problem fast and gave us reasonable solutions. If you need help with your auto part, he is the one you can turn to. Additionally, I really appreciate his generosity and service that he gave us for free. All in all, Platinum Auto is trustworthy and professional and FIVE STAR services.

  Mitch Benson
2 years ago
Dave and the crew at platinum are amazing people second truck iv bought there very easy guys to deal with... i send business there way every chance I get thanx again

  Joe Zabel
10 months ago
I've had these guys work on my wheelchair modified van and my wheelchair. My van needed some a/c work which wasn't a problem for them. But then I asked them to look at fixing the modified folding footrest in the 3rd row. It was definitely not an OEM part/repair. They used a little creativity to get it back together and it's been great ever since!Regarding my wheelchair, this is where I take it to have worn bearings replaced. It's much faster (and less expensive) than having the wheelchair company come from Casper to do it.

  Ribbit Ranch
8 months ago
I can't say enough about Randy and his team over at Platinum Trailers. I'm from Texas but hauled to Gilette for the National High School Finals Rodeo. 19hours and 4blowouts later I pulled into Randy's shop for help. He actually jumped on the repair the same day I dropped it off because he understood the severity of the situation. I needed axles but only had 7 days to get them delivered and installed before we needed to be back on the road headed home to Texas. Randy jumped through hoops to find me 2 axles from his supplier to install which would have had me up and running in 3days. However, because it was a warranty claim we had to wait on the manufacturer to ship us their replacements which arrived on Friday afternoon at 4pm. Randy had his team installed the new axles NASCAR style, lol. I was out of there by 5. Through the whole experience, Platinum Trailers understood the stressfullness of being 1300 miles from home stranded with our four legged family members. He was understanding and worked hard to make sure we were back on the road by the end of the finals. He understands what it means to put the customer first. Thank-you Platinum Trailers.

  Billy Montgomery
a year ago
The Service Employees are great. Had just got a Kia and the engine locked up. The staff looked at it and made a few calls and found out this car had a recall on the engine. Saving me from having to replace the engine myself. I would recommend this shop to everyone. Thank you again to the service department for helping me out.Billy Montgomery

  rebecca drieman
a year ago
Best auto purchase ever. Jackie was, by far, the most helpful, and truly nice salesperson I've had. We just sat around in their log cabin relaxed and happy. Paperwork was quick and painless. Thank you Platinum Auto!

  Terry Eliassen
2 years ago
Jackie is hands down the sweetest most down to earth, not pushy just supportive and helpful salesman I have EVER met!! No a single sales pitch or ounce of pressure! I was comfortable making my OWN decision in my own time and was there when I was comfortable with purchasing and not so much as a stumble or hitch in executing everything with nothing but class and support!!! Go see her immediately!!! You won t be sorry!!!

  Emily Sarason
2 years ago
I had a wonderful experience buying my first 3rd row vehicle for my family. Dave and Bryce were so wonderful and helpful to work with and very on top of their game. They made sure I ended up in my dream car. 10/10. I will be back again someday.

  Kyle Glover
2 years ago
Jackie and wade were awesome. Buying process was quick and easy. Lots of joking around. Felt like I ve known them for years. Will definitely do future business. Thanks again you two.

  M H
3 years ago
Hands down best place to buy a vehicle. I needed a reliable vehicle for myself and my kids. They had the perfect selection and perfect vehicle that fit us. I came from out of state just to purchase from these guys. Best staff. Very personalable and treat you like family. They check in with you every step of the way and make sure you're happy with your purchase. I wouldn't go anywhere else. I would highly recommend Wade and his staff. Thanks to David as well!

  Danielle Simpson
3 years ago
I had the best experience I have ever had in purchasing a vehicle with Bryce at Platinum Auto. There was no pressure, no haggling, he was honest about everything and he even delivered my new vehicle to me, over 5 hours away! I would definitely buy here again! I couldn t be any happier! Thank you Platinum Auto and Bryce, for everything!

  Logan556
5 years ago
Was a good experience until the final numbers and paper signing they changed the offer price on my trade buy 1000$ when they found out I owed a 1000$ less than I thought so pay attention to every number throughout the buying process. I thought they were gonna be good but no different than any other car dealer. Never have trusted dealers but this was the first time I had this happen before, and when I caught it they made the deal right but noticed I immediate pissed the manager off like I was supposed to just be stupid and go with it.

  Zebedee Hall
a year ago
On 03/12/2022, I bought a 2015 Chevy Silverado from Platinum Auto, and it has been one disappointment after another. I was promised by Brent (salesman #1) the truck hadn't been in an accident, but my credit union discovered that it had been.Wade (salesman#2) issued me a CarFax "folder" (as if the CarFax Report was inside) but no Report. I guess he did so in an effort to keep me from immediately knowing the truck had been in an accident.However, the Credit Union discovered it had been in an accident after they issued the CarFax Report to them. I was lied to several times and essentially swindled.Two weeks later the transmission started to fail. Now that it's warm I discover the AC doesn't work!! This company has by far offered the worst buying experience ever. Wade and Brent are nothing but professional con artists.I could go on and on, but my head is hurting typing this.

  Tom Simons
7 years ago
I just purchased my daughter a 2016 Jeep from Platinum Auto and had the best experience ever. The car only had 3000 miles on it and was perfect. Bonus got it for a great price that no one could come close to!!! This is the third car I have purchased from them and will keep going back!! No high pressure and always willing to find what I want.

  Jason Wiens
4 years ago
The staff was very friendly and helpful. They went above and beyond to squeeze our vehicle into the shop to get looked at. Spend way more time then I expected diagnosing the problems, up front with the finding and prices. When we decided to trade the vehicle in for an upgrade the staff was helpful in getting up in to the vehicle we wanted. The staff wasn't pushy at all and gave us time to talk and discuss our options in private. After the sale and we drove off the lot they managed to get the vehicle back in and service the AC on the vehicle even though we knew it needed to be recharged when we purchased. Then when I tried to pay for it they told me no cost. As someone who was traveling through Gillette and had our vehicle break down I am extremely happy we found Platinum Auto to help us out and get us back on the road back home!

  Cody Craine
7 years ago
2cd best experience at Platinum Auto! Wade, Andrew, & Chris were super helpful and all around great guys! They made both my experiences the best and worked with me with everything! Thanks so much for the new car guys! And everyone their was super nice and helpful! Thank you again guys!

  Peggy Villosio
2 years ago
Our truck broke down on the way home to New York. The service staff at platinum auto got us up and running quickly, kept us informed of the progress, and was empathetic to our situation. Tedi even gave us a ride to our hotel and when the car was done the next day she came and picked us up!Can t say enough good things about this place!!

  Kelsey Herman
5 years ago
Highly recommend! Had a great experience dealing with Andrew and all of the staff. Never felt pushed into anything. Very knowledgeable and helpful. If you are looking for a high quality used vehicle this is where to go first!

  Erin Hatfield
2 years ago
Wade helped us out when our car broke down and we needed a new one! He helped us get rid of the junk car as well. He really went above and beyond to get us back on the road, and we would recommend him to anyone looking for a new car!

  Eddie Lara
6 years ago
I m in town working and thanks to Platinum auto and the great staff I ve been able to keep my truck in great shape. More importantly the speedy service helped me make back home to Texas for the holidays. I have and will continue to recommend Platinum auto to my friends and co workers. Thank y all so much Mrs Mandy and the guys that worked on my truck.

  Kris Mindrum
a year ago
A great home town car dealership with friendly staff and great pricing! I have purchased several vehicles in the passed and it's always been a pleasurable experience!

  Cynthia Roberson
2 years ago
Wade was SO helpful when my friend and I had car issues. Teddy was also a delight to chat with during our stressful issue. These people are kind and moral and deserve every bit of business they get.

  Dawn Entel
4 years ago
Highly reccomend buying a car from here. (Most dealerships you have haggling dealers, you have long waiting periods for approvals and can spend almost a full day just buying a vehicle.) NOT THE CASE HERE!!! SUPER friendly easy dealers, easy paperwork process, easy quick approval, in and out in like maybe an hour and a half! Thats from start to finish along with our test drive!! We will definetly be going back. Thank you Dave and everyone at Platinum Auto! We love our new 2019 Toyota Tundra!!

  glenda donoho
a year ago
Purchased a 2019 Yukon Denali from Dave Brown...easiest process ever. We will be back!! Thanks Dave and company!!

  Harvey Jackson
6 years ago
This used car dealer is incredible. Seems their prices are very very competitive and the sales guys there are Low Low pressure and are in the sale for the long term and not a in-and-out approach. I highly recommend Platinum Auto to anyone looking for a quality used car. A+++++++

  Jonathan Aiken
5 years ago
We bought a chevy from them 3 days ago with 53,000 miles and it had a very hard time starting and had a check engine light, and the truck was as is no warranty, and they fixed it. I will alway come back to this dealer, thank you wade for all the help.

  Brandon Sims
4 years ago
Traded a car in for a pickup, super easy transaction and very friendly staff.

  Kim Gaul
3 years ago
Service Department is amazing! Rolled in with a bad tire on our rental camper & they took care of us. Thank you Platinum Auto for your friendly & fast service!

  joe forcier
5 years ago
Great place to buy a vehicle. Andrew and wade worked with my busy schedual and got me into the truck I wanted . If I buy used again it will be through them .

  Laura Schilling
2 years ago
Platinum Auto is truly amazing!!!!!! Not only did they fix my car but they have helped us with all of our vehicles!!!!!!!! Wouldn t take my car to anyone else!!!!!! Wade and the gang are WONDERFULLY AMAZING!!!!!!!