Cummins Sales and Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lonnie Crowley
4 years ago
Top of the customer service relations. Everyone is so nice and friendly. The mechanics are willing to come out front and discuss you truck problem when you get stumped doing your own repairs and need some helping advice. As with all Cummins shops they are quite pricey. But you are getting Cummins Certified Service and OEM parts. That makes the added price acceptable in my book.

  Aman Tewelde Mebrahtu
a year ago
This place is God put in this area, they really care about the customer and know their engines! Jeff was amazing I had paccar engine they couldn t read the codes due to software variance but they gave me support troubleshooting and technical service. They didn t even let me pay after working for over an hour with me in cold outside.Thank you!

  Harold Teer
a year ago
I cannot say enough good things about the Gillette, WY Cummins Service Center. We were 3,000 miles from home in an RV headed to Alaska when a fuel line on the generator started leaking. Ted in the service department was able to work us in that day so we made a 2 � hour detour to reach the service center. They quickly found and fixed the problem and sent us on our happy way! I would drive 6 hours or more out of the way to use this service center. 5 Star rating!

  Bob Fallin
a year ago
I called on a Monday and talked to Alex and explained my Generator in my rv would not start. He made room for me on Tuesday which was also the day we were passing by on our way to Yellowstone. We got there at 9am and he set me up for next in line. At 10am, the tech Bryan who came out and walked me thru the problem and gave me great insite on operating Onan generators that the manual doesn't discus. Great stuff!. Thanks to Bryan and Alex! I was on the road at 10:30am!!

  Colleen Sue
2 years ago
On the phone scheduling we were very impressed, we were able to stay on site for 7:30am appointment. We were only there for annual service. Now for reality!1. We had to call office at 7:50 to make sure we weren't forgotten, was told our guy was on the phone and when he got off, they'd let him know.2. The tech showed up and didn't really care if we were there or not. When asking questions he shrugged his shoulders and acted like we were idiots for asking. When asked how long he thought it might take, again shrugged shoulders and would call when it was done. We got at least half a day. We're in a motorhome and have reservations down the road, if we were going to be late or not make it that night, I needed to call. Needless to say, we left our home, not feeling very confident.3. We return to Cummins at 2, can we help you? We explained we are the people with the motorhome being serviced. Ok, the last door on the left is the waiting room. Fine! It would of been nice if someone offered to check on it, let us know how much longer, no big deal, just a courtesy.4. We received the bill, the gentleman that gave us the bill really didn't want to go over with us. It was a bit more than we anticipated, but not surprised. Almost $2000 for a service! Almost $1300 in labor, $265 an hour!!!!! WOW!5. We own a Country Coach, not a Holiday Rambler! Sorry Holiday Rambler, but that's an insult!!! This Cummins knew nothing about our coach!NEEDLESS TO SAY, WE WILL FIND A DIFFERENT CUMMINS! We've been pleased with other Cummins, so it's not the company.

  TL C
3 years ago
I can't say enough good things about this place. They were honest, reliable, accommodating and friendly. Their follow through was top notch. My husband and I were boondocking out near Alcova when our generator when out! We called this place and the next day we were headed that direction. They isolated the problem, got us fixed and the part that impressed me the most is they had very strict Covid-19 rules for the safety of everyone! If you are in Wyoming and need help, if you called Cummins in Gillette you will be taken care of!

  Ernest Brothers
3 years ago
Had good experience getting parts through parts department for my Onan. Getting it fixed was different. Was told needed water pump which took service dept a week to get and longer to install. Now have major water leak and need reschedule an appointment for them to assess ? Not best customer follow up.

  Susan Hawn-Smith
4 years ago
Thank you Alex for working us into your busy schedule over a holiday weekend and thank you Brian for doing such a great job trouble shooting and repairing our generator. Things are working perfectly and we enjoyed our stay at "Camp Cummins"...lol

  Roman Lokshin
2 years ago
Just some really good people working over here above and beyond! Ask for Ted he will help you out! Thank you guys!

  jon halverson
3 years ago
Professional Con ArtistsTried to charge me $411, for removing six screws and telling me my generator on my horse trailer was locked up and needed replaced with a $4000 one and when I said I'll wait to get one they drummed up some BS charges and expected payment. They didn't even put it back together. Will never use them again they are Crooks!!!!!!!!

  Terie Dohrman
5 years ago
Service was excellent and we were able to park on their RV pad with electric HU for the two nights it took to get our generator repaired. I would give them five stars if Cummins wasn't so overpriced.

  Michael Sublet
6 years ago
These people are top of the line! Great customer service. Megan went out of her way to deliver a water pump to us in Buffalo. She made the day!

  Edwin Vonderbeck
5 years ago
Was head to this faculty to get parts for my generator when we list our brakes on our FREIGHTLINER, limped into the faculty and talked to service manger, he checked under the truck and found a brake line fitting loose. He tighten it backup and we had brakes again. Back on the road.

  Debra Houser BSN RN
5 years ago
Alex has great customer service. Went above & beyond to make sure we had all the information needed to maintain our generator.

  Alex Gutierrez
a year ago
Great parts staff. Helped me out right away. Got me the right parts for my. isx 15. Thank you much.

  Kirstin McGrath
5 years ago
Excellent customer service!! Wish I could give more than 5 stars! Outstanding. Peter and Tyler were awesome!

  Adam Rennick
4 years ago
I had some general Cummins questions and other questions regarding shipping options. Jessie not only gave me the answers, she even helped me navigate the warranty information available conveniently online. Thank you!

  iHaul Oversize Inc
4 years ago
It s been a year, since these guys replaced defected turbo on my KW. Still pulling strong. Thank You!

  Cody Willis
4 years ago
Huge shop, good people. Rocky Mountain Cummins is a huge business and they seem to care about there customers.

  Lonnie C
4 years ago
Very professional staff. The mechanics will even come out to service desk to help you solve a problem if you are having trouble DIY your repair.

  GaryWright Wright
5 years ago
Took my son over there to get it injector pump for his truck they was real helpful real nice and the place was clean

  Ed Sullivan
5 years ago
Great service on my generator. It was diagnosed and repaired in no time at all.

  Tim-bo Ratliff
4 years ago
Very helpful I just wish Google would fix it where it says open 24 hrs change it to 6 to 6

  Stu Bechtel
3 months ago
Parts pickup, always professional.

  Craig Thompson
5 years ago
Went to visit with an old friend, very good visit.

  Tracy Prows
6 years ago
These are the professionals. Accomidating, knowledgeable, helpful.

  Dan Simmons
4 years ago
Friendly help and had everything I needed

  kelly tangeman
5 years ago
All of your Cummins needs in one stop

  James Folk
6 years ago
Never open

  Veronica Chaney
6 years ago
Excellent.