Big O Tires

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  TINO BUSINESSMAN
a year ago
I will definitely go back here if I'm in Wyoming and need tires. RYAN went far and beyond to help me find the perfect tires for my dually truck. They were fast, friendly and fair. Thanks again

  Robert Crawford
2 years ago
Giving a 5-star. Had been losing air in one of my tires and I thought a simple plug could fix it. Ended up being a small crack in one of my wheels. Was in the market for a new set of wheels anyways luckily. Ryan helped me go through that process and finding some that I could have put on within a few weeks so I could get off my spare. He gave me a quote for what I wanted done and was very transparent and everything and gave me a deal on one of the items or labor. Today I had everything done and it went quicker than I d imagine. He was spot on on the time needed for labor and I ended up paying what I was quoted weeks ago. Was pretty lucky to have it done within a week of having parts delivered and appreciated the guys at the shop for doing it. I definitely recommend going here if you want good honest up front deals. They definitely weren t sitting around the clock on this one. Appreciate it again Big O of Gillette.

  Joshua Smithen
9 months ago
Great customer service. Knowledgeable, kind, and informative of vehicles. As well as current deals and prices.The facility is always clean and well made. A great place to relax while waiting for whatever work needs to be done.Also, I would say it's wonderful owning their tires on my own vehicle.Free flat repair and they even completely replaced one of my tires that was destroyed.Very greatful for that because at that time I had been out of work for over 2 months.So, finding out I didn't have to pay a dime. Helped so much in an already stressful situation.I would highly recommend trying their service for yourself and you'll see what I mean.

  Ed Caranto
2 months ago
Had a flat tire fixed in pretty good time. Went across the way to Wyoming Warehouse and it was done when we got back. Good job.

  jessica paul
9 months ago
The gentleman at here were super helpful. They lent me an airtank to air up my tire when I couldn't get the tire off my car a day after having surgery. The manager listened to what my issue was and came up with a solution that worked out amazingly for me. And the price of a tire repair is so cheap. I will be bringing my cars here for all my tire needs from here on out. They earned a loyal customer with their excellent customer service.

  Adam Atchison
9 months ago
We needed to get our tires rotated and balanced while we were in town for the weekend. Greeted with a smile and very helpful as soon as we walked in. They got it done pretty quickly we walked to eat breakfast up the street came back and it was almost done. Very fair price we will come back if we need anything done

  Bre Smelithe
9 months ago
Update: they are also actually honest people. Don t try to get you to buy things you won t need and make you feel unwelcome like midas. Was pretty sure car just needed an alignment and that was the case and even if it was to need parts they were extremely confident in having them and being able to get them. Seriously go here. Very friendly professional and courteous staff. Easy to make an appointment also.

  F1NESSE_ Gaming
7 months ago
Went to get a wheel and tire package, had been referred here I was not dissatisfied with the service and timely manner in which it was done. David helped me pick out what I couldn t decide on. Appreciate him and the gentleman in the back for making the process seamless and quick.Would recommend you catch David when he s in!

  cindy crook
4 months ago
Fast switch to snow tires today. Ty Adam for great service and laughs. We need more people like Adam in places who deal with customers. Was so refreshing to smile and laugh when most employees are grumpy. Thx again Adam. Keep up the great work

  Tonya Simianer
a year ago
The tires we ordered are nice and came in quickly. However, they stripped most of the lug nuts and then said they couldn t get the rest off and sent us home with the tires on the rims. We had to find someone else to switch our tires. The gentleman helping seemed confused and ready to go home for the day. Unimpressed with the tire company s in Gillette.

  Kris Mindrum
2 years ago
Have always been good to me with reliable service good prices and great service.Just picked up another set of tires for my truck from them!

  Beki Morgan
a year ago
These guys were Awesome!! We were on the road 2500 miles from home in our 5th wheel when we noticed a low tire. Couldn t air at stations because psi was too low at their machines. Call these guys. They said come on over. We pulled in. They checked and aired all the tires in 5 minutes, with the friendliest service we have ever experienced. So thankful to find these guys.

  Timothy A Tunnicliff
9 months ago
If you are buying shocks and struts for a late model vehicle, I haven't found a better price. If you do in Gillette, please let me know. 4 stars because you will have to pack your patience with you.

  Brittany Seymour
a year ago
When I went to big o they were very nice the first time I asked them to fix my left ball joint and they did not do that. They said it didn't need fixed. My husband asked a different mechanic to look at it amd he said it did need fixed. The power steering turned out good. Disappointed they did not to what was asked the first time. And had My car longer than they said. 2 hours and had it 24+ hours.

  Debra Bradley
a year ago
We were traveling in a rental minivan from Illinois to Seattle Washington when we got a flat tire just past town. With no spare and no replacement vehicle from the rental car company we ended up at Big O Tires to get a new tire put on. Despite how busy they were and us not having an appointment Sergio and his team had us in-and-out in under 45 minutes so we could be back on the road. So grateful for their Courtesy and kindness.

  Kimberly Darrow Darrow
a month ago
Great customer service. Always friendly.

  Matthew Castle
4 years ago
My neighbor woke up to a flat so I aired up the tire and followed them as they drove to Big O to ensure they got there safe. The parking lot is large and well kept. The interior has a nice waiting area with a kids section and some books. The smell of the new tires is always pleasant :) They took my neighbors keys and drove it into the bay almost immediately. There was a screw in the sidewall so a new tire was in order. They had one in stock because I went to get some food and run some errands and my neighbor made it home before me.I have gone to Big O locations in other states and have usually had a nice experience. This trip wasn't exactly for me (thank goodness) but from what I saw it was a decent location and a great staff. I know when I need new tires I'll be coming to this location.--edit--I went in a few weeks later for some new snow tires for my wife's Tahoe. 900$ and an hour later I had the exact tires I wanted on my wife's SUV to keep her and the baby safe. The tires were BigO brand so I have a great warranty, they will tow her to their location, and fix the flat for free. Big O has this US Army soldiers loyalty. Thank you for the peace of mind while my wife is on the road with our precious cargo.

  S J
4 weeks ago
Great customer service and friendly staff!

  S Ryan
4 years ago
Customer service is always very good at the Gillette, WY location, however wait times are always very, very long. I dropped a vehicle off for tire rotation at 9am on Friday and was told it would be a 2 hour wait. I left and came back at 11am and the vehicle had not been touched; nothing had been done! I waited another 45 minutes for vehicle to be finished. It would be much better if appointments could be made in advance for tire rotations as well as other services. Unfortunately, in the future, I will look elsewhere for tire purchases and rotations simply because of the wait times that always occur in this location.

  Sarah Carstens
a year ago
Went to get my tires changed here. Had my tires ordered in and came in first thing in the morning to get the installed. I was the first customer for the day so my car shouldn t of taken long to change and rotate tires, however, I waited 3 hours for my car and had to call and ask them to get it done so I can get my car.

  Daric Myers
4 years ago
I suppose I can't completely blame them. It is just your typical bad Gillette customer service paired with a long day at work.A friend of mine had a flat and he works out of town. I took the tire in for him last week. I specifically told the guy at the counter I am not responsible for payment or decisions when it comes to this tire. I said I was only the delivery boy.So, they called me at least 5 times this week and I've told them I'm out of it. They finally got a hold of him and sold him a tire knowing he was not coming to get the tire and didn't get payment.It's now over a week later and they still have this tire. I went in to get it thinking maybe they just forgot to call. Nope. And the guy gives me attitude when I asked him why they didn't get payment when they sold the tire after I specifically told them he would be hard to get a hold of and to get payment when they called.I know this is just Big O and we are in Gillette Wyoming, the town customer service forgot, but let's communicate a little better when a customer is giving information. Maybe even be a little proactive and not give an attitude when someone shows genuine concern.

  singit649
4 years ago
I m having an extremely rough time at the moment in regards to my personal life, and to put the cherry on the cake at work I had a rock go through my tire which caused it to flatten as well as basically destroy my whole valve stem (not a vehicle girl, so my terminology is weak). Anyways, I brought it in and they told me how much the fix was gonna be as a regular customer which was about $80. I had both my kids with me, and doing it all on my own I only had $78 to my name. They willingly on the spot reduced the price significantly for me. Though this may seem little, it was a huge positive to my life situation. Thank you Big O Tires!!

  Nick Hogen
3 years ago
Excellent service, friendly, efficient, I bought two sets of tires mounted and balanced and an oil change. They did good work, quickly and the tires are good and the price was cheaper than most in town. Definitely recommend giving them a chance.

  Danielle Roth
a year ago
Hour and a half for a simple oil change. Then they just let me sit there, I had to ask if it was done. Like I had nowhere else to be in my day. They did a decent job but seriously I can do it myself in half the time!

  Jennifer Miller
3 years ago
Kris and Jeremy (Bobby) were amazingly helpful. I was going to purchase tire from Walmart to save a bit of money but they could not get 1 of my lug nuts off. They asked me to go to another shop to get it off and then come back to get my tires on. Well they lost a customer. When I got to Big O Tire these 2 men were very helpful and have wonderful customer service. They had no problem getting the nut off my tire. Thank you.

  Tom Hammerquist
4 years ago
My wife's car had a leaky tire due to a nail that was imbedded near the sidewall, making it unrepairable. Since we bought the tires at Big O, they stood behind their warranty and went the extra mile to get us fixed up quickly and very courteously. Everybody we spoke to was kind and courteous, beginning with the guy who answered the phone all the way to the guy that finished up our paperwork a couple hours later. Couldn't be happier with the experience.

  Paul Brunner
6 years ago
Absolutely TERRIBLE customer service. I called yesterday asking about getting the alignment done on my car. Was told the price and I asked if I needed to schedule an appointment. Was told it s a first come first served basis. So I made sure to be at the store at 6:50, ten minutes before the store opens. I was the first to walk in and requested the alignment. He told me I needed to schedule an appointment and could only do it if I left the car all day. Not gonna happen, he seemed to have no concern about figuring out a way to make it work other than a simple, Sorry. Big O. You lost a customer forever.

  Isabel Malina
4 years ago
Stephen at the Gillette WY location helped us and he was AMAZING! My mom and I were driving across the country from California to New York and we popped a tire outside of Buffalo, Wyoming. We were in a really hard situation because our car used a rare tire that no close tire shops had in stock and we didn't want to have to wait over the weekend while one was ordered. Stephen figured out how to adjust our tires and put two similar tires on the back wheels so that we could safely drive two hours to the closest tire shop that had the specific tire we needed. Stephen saved our road trip and helped us when no other tire shop could, he is a great problem solver and was so nice to us - he deserves a promotion!

  William Mundschenk
2 years ago
Great prices on quality products and service second to none. Ryan sold me a great set of tires almost 2 years ago and still remembered my name! That kind of service is rare these days

  James Wright
5 years ago
JD handled all contact with the State Farm Insurance appraiser regarding the rear right wheel damage. He really did a good job communicating to me why the parts took so long to fix my Honda Pilot 2007 vehicle. Your shop had possession of my car for 30 days, but again JD or any of his staff new exactly what was going on with the repair.You should be proud to have employees that really care about the customer!Thank you and I will be back. Regards, Jim Wright