Auto Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  B C
5 months ago
The price I paid to have my car fixed was definitely well worth it. I would recommend this shop to anyone looking for a reliable mechanic at a reasonable price. My husband took his diesel truck here as well to have work done and was happy with the service as well.

  YEN VU
8 months ago
I had an incredible experience at this auto repair shop! Despite it being nearly closing time on a Saturday, Taylor went above and beyond to fix our car as we were passing through Gillette, Wyoming. His dedication allowed us to get back home on the same day. I'm truly impressed by his kindness and professional. I wish I could rate this place more than 5 stars. Thank you, Taylor, for your exceptional service!

  Nicole Burgess
4 months ago
Highly recommend, we ran into some trouble with a leak while on a road trip and they were incredibly helpful and got us right in to take a look at the issue. Great customer service that s for sure!

  Michael Willis
4 years ago
Very friendly great quality work at a fair price the owner stayed open late to help me him self so I could make it home for Thanksgiving

  Conor Klok
5 months ago
This shop is great. They really saved our butts when a CV joint went out on a cross country drive. We went to 4 others shops in town and everyonewas booked out for weeks. They slid us into their busy schedule and got us back on the road in hours thanks guys!

  Tonnio Pennia
3 years ago
I really don t have much experience because im still waiting on a call from Cole to program my new 6.0 into my 4.8 computer. I took my truck in but did not have a lot of time because my truck its my daily driver. My truck runs rough but still drives. So Cole worked with me about taking a look at it. Then was going to program everything that my truck needed. Now im waiting to see when he is able to take it in to program it now.... highly recommended him. Once i have the work done to my truck i will update.

  Alfred Duran
6 months ago
Traveling back home and we have mechanical problems. We called Northwest Auto Repair and they got us in this morning. The mechanic diagnosed the problem in no time. We got a quote at a reasonable price. We will be home today!!!!

  Jeannie Gharib
a year ago
I drive a Nissan and they have serviced it as well as made repairs. They are always take the time to check out any issues and very honest about what needs to be done. I very much enjoy my older vehicle and because of them I have a dependable safe vehicle to drive. I highly recommend them.Service: Auto maintenanceService: Auto maintenance

  Ryan Woodma.
5 months ago
Went in for a repair and he had the vehicle done in an extremely quick time and he was honest. Will recommend to others

  Talyn Kapptie
2 years ago
Everyone at Northwest auto was incredible. My wife and I lost engine power in our 2017 F350 15 minutes outside of Gillette and they were the only shop in town who would get us in on such short notice. They quickly found out it was our fuel pump and another wiring issue and had the part here fast. Knowing we were form out of town the issue was fixed in less than 24 hours. I highly recommend this shop and we will be using them again if we need a mechanic when in Gillette.

  Pamela Duran
6 months ago
Great service!! They got our wheel bearing fix in an hour and we were back on the road to finish our 3 hour drive home. Thank you

  Julie Tippens
a year ago
My husband took our vintage Malibu station wagon in for multiple repairs. Taylor did an amazing job, and was very knowledgeable we have been in Gillette 4 years, and have not had great service like this anywhere. We highly recommend Northwest Auto repair!Services: General repairs & maintenance, Engine repairServices: General repairs & maintenance, Engine repair

  Doug Turkstra
9 months ago
We were heading to Michigan on WYUS50 when a "Maintenance required" error came on. Taylor was able to work on it right away and we were able to get back on the road in an hour. Thanks! Doug and Karen T.Service: General repairs & maintenanceService: General repairs & maintenance

  David A
4 years ago
Could not have made a better choice! 14 hours from home transmission blew. We quickly looked up the repair shops in the area found Northwest Performance and they took care of everything. Cole and his wife treated us like family and our car like it was their own. They went above and beyond to make sure we were able to get home on time and even got us a car while we waited so we could get around. Great prices and good people if your car needs any service this is the shop to go to.

  Janelle Notbohm
a year ago
Taylor was the ONLY shop in town that was open to repair a problem on a Saturday. He CAME to us and fixed the problem on the spot. If I could give him more than 5 stars I would. He was cordial and professional. Thanks Taylor for a great experience!Service: General repairs & maintenanceService: General repairs & maintenance

  J T
3 years ago
Cole and his wife were amazing. Great customer service, friendly, and knowledgeable. Despite being busy, Cole took time off a project to test drive my truck and determined the issue while I was visiting from out of town. Top notch shop!

  Miriam Lazcos
3 years ago
This place is awesome. The girl at the reception was very courteous and friendly. Bob the mechanic gave us much time and attention and found the issue. They went ahead and tried finding the part locally to no avail. After all that time and effort he didn t want to charge me a dime. These are caring and giving people. They even called to follow up afterwards since he did a small repair to try to make it work. I recommend them with total confidence. Much appreciated all they did for us to get ya back on the road. Thank you guys!Service: Auto engine diagnostic

  Andrea Bell
4 years ago
I am here in Gillette for only a short while so I didn't know who to go to. I went to this place with a screaming vehicle and even though they where swamped with work, they still took the time to help someone in a panic. ( : They where so friendly and helpful. The price surprised me even more. Excellent price for what they actually took the time and did for me. You wont be disappointed here. TRY THEM!! They all are wonderful people. And the work they do is perfect.

  J Marq
7 months ago
I highly recommend these guys. Fast and professional for a reasonable price.They won't do you wrong!

  Chris Greene
5 years ago
Apparently Gillette, Wyoming is the place to break down. Just like a lot of other reviewers, my check engine light popped on and I needed a place to get it looked it. The dealership couldn't get me in, about four other mechanics didn't have time, but this place got me in quickly and got the job done quickly. Thanks to the fast turnaround, I didn't have to change my schedule at all.Additionally, the mechanic went out of his way to tell me about a potential issue with my vehicle that I wouldn't have known about otherwise.It's hard to argue with good service, reasonable prices, and an honest mechanic. Can't recommend this place enough.

  Lindsay Jones
5 years ago
This is a great shop!! I had something wrong with my truck and needed to get back to college, I had come home for the weekend, when I was headed back my truck was acting up!! I took it to Northwest Performance it was done quickly and at a fair price!! All the employees are really nice and helpful! Highly recommended!!!

  Joseph Bell
4 years ago
More like a six star rating!ABSOLUTELY wonderful and more than reasonable priced mechanic!If you live in the area, here is where you should go. If you're passing through and need emergency service, this is the one to call!Thanks so much for taking care of my wife and her mechanical problem. You're the best!

  Danielle Oster
4 years ago
I HIGHLY RECOMMEND THIS ESTABLISHMENT. EXCELLENT! EXCELLENT!! EXCELLENT!!! At 4:00pm I discovered that I needed the oil changed in my truck immediately. Not only did they thankfully hav an open slot,they used the correct brand and grade,plus this place was also able to get me in the shop @4:25pm and done before 5:00pm. The staff and mechanics were very friendly and polite.

  Caitlin raue
5 years ago
Incredibly impressed with the service and how informative our experience was. They were able to get us in on very short notice and explained to us exactly what was going on with my car. I definitely plan on coming back for any mechanical needs that we may have in the future.

  Robert Syverson
5 years ago
This shop is absolutely fantastic. These guys went out of their way to fix our problem. We are from Spokane Washington and we needed to get home. These guys worked outside in 30 degree weather to fix our RV so we can make it home. If I'm ever in the area again and need work done these are the first guys that I will go to to have it completed.The owner even went out of his way to call me to make sure that I made it home okay. Thank you so much for going out of your way to make sure that I made it home and our RV was repaired.

  Abby Sessions
5 years ago
I highly recommend this business, they got me in on very short notice and fixed my car right away. Their prices are fair, and the customer service was phenomenal. I will be coming to them for all of my car maintenance in the future!

  Joyce Karaj
2 years ago
The couple times I ve been here, I was helped by Dillion. He was very patient with my questions and gave me explanations to help me understand and better maintain my car. Whatever issue I took my car in for was fixed within the time frame given. I appreciate that.

  Matt Arnio
5 years ago
Cole is great to work with! I had a problem with my wife s care and he was able to find the issue and replace the part. I was able to use the car while we waited for parts. Every aspect of their work was great.

  Troy L
5 years ago
Great staff!! Great service!! Had a emergency while traveling and showed one morning with some work needing to be done and was able to fit me in and get it done. Had my own parts and price was very reasonable. Would definitely recommend this shop.

  Cooper Roussel
5 years ago
Was driving through to Yellowstone and started hearing a rattling sound coming from under my car. Hopped off the highway into Gillette, called these guys ten minutes before they closed, explained the situation and they stayed late to fix the problem. Gave me a more than fair bill, especially given the circumstances. Even called me 20 minutes after I hit the road again to check in and make sure everything was running smoothly nicest crew, definetely a good place to stop if you re in a tight spot.