AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  James Salomon
8 months ago
Store 1213, the guys name is actually Chris. He didn't even hesitate when he saw my car. Just wanted to find out what the problem was and started diagnosing. I think he should be a mechanic. I was going to buy AC recharge. But he noticed it was still working and explained about high altitude affecting the system.When the phone rings and someone's just yapping, Chris calls out, and they answer. Excellent customer care.This is the best autoparts I've been to in all my life.I just looked around, and even the parking lot looks clean. This place is awesome.

  Blake Nelson
4 months ago
Chris was amazing. We had a panic moment when after a 2 hour drive from Logan when our engine light turned on. The car started shaking and had me in a panic. I m definitely not a car guy and was very worried when we pulled into auto zone. Chris essentially said say no more he diagnosed a potential reason for the problem and put on his coat to come out into the snow to replace the coil for me. He explained everything he was doing and taught me more about my car. All the while holding a casual conversation as well. My car is now running smooth and saved me a huge amount of stress, time, and money. I m in your debt Chris. Thank you so much!

  Sonia Fairbanks
5 months ago
The staff here ,in particular Chris Nick and Zander, are the most helpful amazing people.Chris helped us figure out the exact parts we needed, was extremely knowledgeable in crossover parts when they didn't have that exact part and was helpful with many questions advice and necessary tools.Nick also helped with lots of knowledge and tips. Was truly surprised with his knowledge base that he's only in high school. No matter how often we came into the store he never wavered with patience compassion and assistance. He even mediated and interpreted a misunderstanding and communication breakdown between my mechanic partner and my no clue self while we were replacing a belt.Xander was our first point of contact with the store and wow what an impression. He allowed us to have our car towed to the lot, reassured us it wouldn't get towed right away if at all and allowed us to repair it there. He also was super patient and friendly throughout the 2 day ordeal of getting the car fixed.There was also a young lady who although unfortunately I cannot recall her name was super sweet and helpful.It's none of my business but if it were up to me these guys would be getting a raise.I haven't had this good of an experience with autozone before now.I will never again question the kindness of strangers and most of that is thanks to these wonderful people.

  Jorgen Hansen
10 months ago
I recently had the pleasure of receiving assistance from Chris at AutoZone, and I must say that he went above and beyond in providing exceptional customer service. From the moment I walked in, Chris greeted me with a friendly smile and a willingness to help.What impressed me the most was Chris's extensive knowledge about automotive parts and accessories. He patiently listened to my needs and offered valuable advice and recommendations. His expertise and clear explanations made it easy for me to understand the options available, ensuring that I made the right purchase.Not only was Chris knowledgeable, but he also showed genuine care and dedication to customer satisfaction. He took the time to answer all my questions, going the extra mile to ensure I left the store with the right product and a smile on my face.I highly recommend seeking out Chris at AutoZone for any automotive needs. His expertise, friendly demeanor, and commitment to customer service make him a standout employee. Thanks to Chris, my experience at AutoZone was exceptional, and I'll definitely be returning for future purchases.

  Bonnie Wardle
8 months ago
We drove to Evanston today and my car was not driving right. With the check engine light on we limped into the parking lot. Chris took a reading of my car and got the code. Chris was amazing and went above and beyond to help us. If I could give more stars I would. He helped fix the problem and sent us on our way. I m sure he saved us so much money! We are not mechanical at all and he was extremely kind and helpful! This guy deserves some high praise because the level of customer service he gave us was very rare!! Thanks again Chris, you are the best!!!Store#1213

  Timothy Moore
4 months ago
These guys were knowledgeable and helpful. Didnt rush me along and they found me the part I needed without insisting for the male model ect.

  YongZew YZ
a year ago
I recently had my windshield replaced and the people put my windshield wipers on wrong causing damage to my car, having no choice but to use them when it was raining. Stopped at this autozone to see if they knew how to stop my wipers from sliding off the window. They fixed it for free and got me back on the road. Thanks so much

  Todd Gardner
9 months ago
Chris is amazing! We were driving through town and our AC was not working. Working on only the driver side. Chris helped us get it recharged and solved the problem. The BMW dealership in Salt Lake estimated $5,000 to repair. Autozone and Chris saved me $4950 and helped me repair it in 10 minutes. I think I found my new best friend.

  Cameron Brookes
a year ago
Chris was incredible. Some of the best customer service I have ever experienced. He took time to listen to my issue, came outside to scan the engine and gave me print out of error. He then was able to resolve an issue that dealership could not. Very knowledgeable and earned a customer for life. I live in Salt Lake City and happy to make the drive for service like this! Thanks Chris

  Gabriela Gertsch
7 months ago
The team at Auto Zone was exceptional! Chris, Steven and Nick went above and beyond and made sure we were taken care of so that our family could get home safe.

  Logan Wassmer
8 months ago
Steve helped us out and got us all taken care of. He saw us out in the parking lot just before close but made sure we were taken care of before the store closed. He helped us diagnose the issue and got us the parts we needed to be on our way.

  Leigh Wang
9 months ago
Had issues with my gears shifting erratically and then completely hitting 0 RPMs and decelerating on the highway on a cross country trip. I just happened to stop in Evanston WY and decided to call and go to AutoZone to get some help. Chris at AZ was super helpful, ran a ECM diagnostic and was able to pinpoint to the potential problem: loose battery terminal connector. Chris helped to tighten the connection and the whole experience saved me money (the diagnostic was free and no charge for tightening the battery connector), alleviated my anxiety that my car would have the issue the whole drive, and I learned to pay attention to the terminal fit at the next battery change. Chris also made sure to follow up a few hours later: my car no longer erratically bounces from 1k to 6k RPMs when I press on the gas. Great experience! If you are in the area, definitely stop by this AZ for your car issues first before heading to a mechanic!

  Craig Coleman
9 months ago
We stopped in Evanston because of charging system warning light came on. The friendly folks at Autozone diagnosed the problem, even in the middle of a rainstorm. Thank, Walker, it was great to meet you and your kindness was appreciated.

  Dan Robison
2 years ago
Wow! Great service! My battery died within walking distance of this auto zone. They let me borrow thier jump pack so I could start my car. I was so impressed that they did that I was ready to buy a new battery from them just to show my gratitude. With just a check of my phone number they discovered my battery was under warranty and was replaced for free. Easiest warranty collection ever! Thank you for great guest service.

  JasonsWifeJenna L
a year ago
While traveling from MN to Cali hauling a camper our truck went into limp mode and check engine light was on. Chad's auto in town ran the code for us and told us what we needed to repair, Auto Zone delivered the part to us and even lent us a tool we needed!! So grateful and thankful. We made it to Cali with no other issues!!!

  Moses The Mover
10 months ago
Chris was extremely helpful and helped me work out a solution to get me mobile again after my alternator failed and left me stuck on the highway. 10 outta 10! Thank you so much!

  Nathan Gilmore
4 months ago
Nick is very good and nice man.

  Khalena Wickstrom
2 years ago
Super great store! Raun was fantastic running a car diagnostic when our engine light came on during our cross country trip. He helped us diagnose the problem and recommend a product to help. Awesome service!

  Julian Mariscal
10 months ago
Patrick went the extra mile for me today he sold me a mass air flow sensor and it fixed my car his knowledge of cars amazed me thank you pat!

  Troy Dial
2 years ago
Traveling from out of town and had a check engine light come on. Stopped in at Auto Zone and Connor helped me out. He was very engaging, nice, helpful and friendly. You ve got a great employee!

  Russ Shum
10 months ago
Patt extra miler.The best parts storeThey got me all that I needed and some very nice helpful people they treat you like family.

  Brinton Price
4 years ago
Jon and Ian were absolutely amazing. I broke down just outside of town and was able to get in touch with them and they helped me get a temporary fix done so I could make it to their store. They also helped me find a store that had the part I needed and helped turn an otherwise stressful situation into something not so bad! I appreciate you guys going above and beyond!

  Brandon S
5 years ago
Employees were very helpful. They made sure I was taken care of with the correct parts and price matched a competitor. It was also nice to change the part out right there by borrowing some tools. Definitely will go to auto zone to take care of my vehicles!

  Dan Rhodes
2 years ago
Despite having an extremely low opinion of the quality of their parts, have a high respect for their stock of fluids such as all oil brands and in significant quantities at good pricing. I went to the site that Autozone suggested I go to and only found their website for selling parts. Their reply was only to look like they care about customer feedback. As a result, I pulled another star regarding my review. As a result of their lack of concern, I will tell you that multiple various parts that I've purchased from Autozone were very low quality, failed soon after install, were generic and had to be modified to fit as the parts were not exact replacements. Parts expected to be on the shelf were often not stocked and required pay up front and up to days to get the part. General items such as wire ties broke on install due to very low quality. Often common often used tools are out of stock. I used to buy many batteries as I have multiple vehicles to find many that didn't last their period of warranty.

  Cassie Warren
a year ago
The employee helped me pick out and install my wiper blades and was very courteous!

  Jonathan Snyder
2 years ago
The last straw for me: They ordered the wrong parts (it happens). I have dealt with them several times on the issue, and the manager there (larry) was so belligerent that I will no longer deal with them.I have also closed my commercial account with them due to them allowing fraudulent purchases. I will not buy parts from this store, nor will I install parts from there.

  Wendie G.
2 years ago
Larry was an enormous help. It was cold and the wind was blowing but he came outside tested my battery to make sure that was the problem,then after we bought it he went back out in the cold and installed it for me. Thanks Larry

  Will stansbury
6 months ago
Ms Rin was very helpful helped me figure out my problem

  Gary Hodson
a year ago
Over the years, this place has been in this and downs.... It's been at Rock bottom for about 2 years again. I went in today to warranty a 1/2" breaker bar. The sales idiot tried to find it under my phone #. He could even shift through my warranty list as I have 3 different entries with several vehicles across my account. And he still wanted to try and argue with me..... There's a reason why I shop at O'Reilly Auto Parts now....AZ not a good place any more. I have 2 stars because corporate actually stocks some things you can use.

  Ginger Bayless
3 years ago
Went there to get new wiper blades for my truck. I was greeted immediately and got help finding what I needed and they even put them on my truck for me. They are always helpful every time I come in there.