Kustom Illusions Tire & Auto Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Carey Johnson
2 months ago
Great service and car care. I really like the communication system they have. They text when the vehicle is ready for pickup and also text an estimate of costs if repairs are needed. They will look at the overall health of the vehicle and send pictures to show what s up with the car or what may need attention at some point. But there is never any pressure to move forward with services. Jason is very knowledgeable and just great to talk to. Nate is very helpful- he drove my car for 3 days trying to pin down an elusive problem. They are always willing to drive me home if needed as well. Love the peace of mind I have with this business.

  William Frank
2 months ago
What a terrific shop! I brought them a new problem (some new UTV beadlock wheels and tires - knowing that most tire shops were afraid to deal with them. They considered the project carefully, gave me a fair price, and put them together perfectly and in short order. I look forward to bringing them more work!

  Stacie Benedict
5 months ago
Awesome!Our van broke down out on the highway and we were towed to Kustom Illusions. Everyone there was very professional and knowledgeable. They worked quickly and got us back on the road in record time at a very fair price. The waiting area was comfortable and there was hot coffee available. Thank you Kustom Illusions for your kindness to two travelers from Idaho! We recommend your services highly!

  Tracey Lopez
a month ago
My engine light was on and they got me in the same day I called! Very impressed with their service! Professional, informative and all very nice to work with! Would highly recommend!!

  Sarah Griffin
5 months ago
This was my first time using this garage, and I have to say thank you! I just picked my car up. My car started making a funny noise this weekend. I immediately called my brother (a mechanic, but in a different state) and he narrowed it down to three options over the phone. Since it was the weekend, I did an online apt request and included what my brother said. Jason called me today (Monday) and said he can t get it in until Wednesday, but if I bring it in today they ll see if they can get it looked at sometime today or tomorrow if they end up finding the time. Less than three hours after I dropped it off I got a text with a link to detailed information about what they found and the estimate. My brother was right about what it was, and I sent him the estimate to make sure it looked right. He said the price for those parts and that work looked good. So I gave Jason the go ahead to do the work. I figured since it was a miracle they got my car looked at that fast, they probably wouldn t have it done until Tuesday or Wednesday. They had it done today! I am so so thankful they got it done so quickly, and everyone there is super nice. I will definitely be returning in the future!Services: Auto engine diagnostic, Engine repair, Oil change

  Emily Metevier
4 months ago
I always go here when I need anything more than an oil change. I love that they text so it's easy to get updates or make changes when I'm busy. When I got my work done they made arrangements to take me home and bring me back so I didn't have to sit in the shop all morning waiting around. The prices have always been fair and they've never added extra work or quoted for something that I know isn't a problem. Everyone is always polite including the doggo.

  Stefanie Knickerbocker
5 months ago
Not at all what I was expecting! This is a place where the values "don't judge a book by its cover." Comes to mind.Genuine, honest and superb customer service! I had someone refer me to Kustom Illusions for my oil change and a squeaking sound coming from my tire.They did the oil change and inspection. Gave me a detailed report back.Then they didn't even pressure me to do any further service for my vehicle and said there were no safety concerns.I was good to pay and go.I was waiting for that half my pay check being gone type ending at check out.Nope wrong,It was super fair priced and cheaper than I have paid for an oil change in the past 5 years!I am impressed so far!Tala and Jayson thank you for you communication, honesty and going the extra mile!And thank you Nate for taking the time to do a test drive with me to get a better feel for the vehicle! I will be taking my car their again.

  Fred
2 months ago
We re new to Cheyenne so finding an auto repair shop we can trust is very important .We found it with Kustom Illusions.Very straightforward, no nonsense business.Thanks for the great work on my suspension.

  Cathy Potosnyak
2 months ago
I was having a lot of trouble with my vehicle. Because of all the issues and expense it has to be done in waves. BUT I could tell immediately when I drove out of the parking lot of Kustom Illusions, it drove considerably better.

  mitch sanderson
2 years ago
Put together a unconventional tire set up, 275/70r16x10in rim most places in town complain it s not this or that! But kustom was fantastic to work with and the guys were just as jazzed about how the custom set up came out! Best tire guys I have ever used!

  Terry Nachtman
a year ago
Very very impressed with Kustom Illusion s.They are professional, curious, quick, I just can t say enough, highly recommend these folks. We will definitely be going there for anything we need.Oh and Emmy the chocolate lab is awesome too!Service: TiresService: Tires

  Cipher
2 months ago
Took my car in for a very concerning issue to me they got it diagnosed quickly and fixed quickly. Car is now running great! Definitely gonna start coming here

  Korinna Saul
a month ago
the best and most honest mechanics i ve come across in cheyenne i will be recommending everyone i know to this shop they got my car done way faster than i expected and quoted me 200$ less than any other shop. this will be the only auto shop i will go to in the future thank you!!!

  Jerry Stienbarger
2 months ago
Straight foward sent quote for repairs and then made repairs. Got car back sooner then expected. Everyone was very pleasant to deal with.

  Seldom Seen
2 years ago
Very, very pleased with their service. Installed new tires and did an alignment for a mid-lift 4x4 with new camber bolts and UCAs. Perfect alignment, level steering wheel. Shuttle service was helpful too. Very friendly staff who remembered my name regardless of who was speaking with me. I've never seen such impressive service from an auto mechanic shop.

  B24zootsnoot
2 months ago
Excellent service, price, and scheduling. Think I've found my new go-to auto shop in Cheyenne. A+++

  Deldrick Burns
2 days ago
Did a very good job with my car it runs like a champion I recommend anybody to kustom

  Laura York
7 months ago
AWESOME!!! These guys are amazing! Made me wish I lived in Cheyenne. Traveling across the country and had grease flying out of Cv joint everywhere. Went to one shop , the guy wouldn t even look at the picture of it let alone the car.We showed the gentleman at Kustom Illusions the picture and he immediately knew what it was and gave us a verbal quote. He explained exactly what was going on how serious it was and how long it would take to fix. Unfortunately he didn t have enough mechanics to fix it today. But he took his time to help us understand what would and wouldn t happen if we kept driving. If I was spending anytime in this area I wouldn t hesitate to have them work on every one of my vehicles. Thank you for being honest and so so helpful!!!

  Latisha Nett
2 months ago
Customer service was very well, They also got my job done in a timely matter and did a great job.

  mansfield little
8 months ago
They were able to get my issues with my new car fixed so far.. definitely will use them again. Great service. I'm new here so it's always good to find a shop you can trust without them gouging your pockets .Services: Tires, Auto tire replacementServices: Tires, Auto tire replacement

  Joseph C.
4 months ago
Dropped my car off for some new tires, accurate time estimation, it was ready when they said it would be, they did an inspection (which I didn t know they would do) at no cost with detailed info and pictures included, found out I needed an oil change and some maintenance repair work, gave me a quote and all, great team, I d go back

  Samuele Quattrini
a year ago
My wife took her jeep for maintenance and a temp gauge replacement. They were very good with work with us to find parts in this chin supply nightmare. While we had the jeep there we wanted to install new shocks too. We found parts online ourselves and they were nice enough to install them for us. We both made some oversight on the shock size we purchased and ended up we needed a lift. They were very reasonable and worked with us on the labor costs. Also, their shop is clean, organize and they comunicate well with customers. Best shop we've been in a long time. I'll bring my truck next.Services: Transmission, Steering & suspension repair, Auto maintenance

  Jon Schonhardt
a year ago
I start with the fact that I am a very cynical person(and even pessimistic!), but I was very lucky to have run into this place!Okay, having nicer toilet paper for customers and employees DID seal the idea to me that the owner was a good guy, but before that I already had a great feeling that I was getting my car fixed here.First, I won t even mention the owner s name cause I don t want to sway the reader, but it wasn t til after a few hours here I even knew who it was, cause he is unassuming, down to earth , one of the guys , and certainly a very good mechanic.I was referred here by another shop to keep my costs down, and still further by two more locals in town when my serpentine belt broke.They fixed part of the problem, worked on other ways both with parts and price to get me on my way because another problem with my car would have cost more and have taken days to get here.Also, owner was working off hours to help me, while he let his employees and others work on their own cars just shows more what kind of person you ll deal with here!Thank you Kustom Illusions! And Randy (oops, gave it away) you re at least one-in-a-thousand . One in a million possibly, but let s be real, one in a thousand is excellent, especially these days when so many in your profession (and most other professions), are in it for the money, dishonest, have poor customer service, if ANY, and just don t seem to care!You and your crew are the opposite! And by the way, I have never been here before, not from anywhere near here and was ripe for being taken advantage of. But they not only didn t even come close to doing that, they went out of their way to accommodate me and treat me more than fair! Thanks again and again. Sorry I didn t include even more that I could say, but I don t want others to take advantage of your shop even more than you already let so many!!

  Jake Wittrock
9 months ago
If it's suspension. They'd do great. For any engine work I'd avoid them. Took my Subaru legacy Gt in for a wiring job. Which was supposedly extremely difficult. (Ecu to exhaust) have been having non stop issues in the same area. Took it to them after the first of many problems. Got it back and it had no boost. They told me it was boosting fine. Lifted it up myself and started taking it apart. Had an exhaust gasket loose to the turbo. Turbo inlet was gapped. ( not secured tightly) had an airline pop free aswell. Fixed all that and then I started having transmission problems. The wiring wasn't weather protected or heat protected. Which it's located below the front of the vehicle next to the exhaust. Also have codes for emmision related components and an o2 sensor. Tried to bring this up and they acted like they could careless. If another shop can't fix it. I'll just teach myself wiring. I'd be more cost effective with winter approaching and it being essentially a work vehicle.

  hannah campbell
11 months ago
I took my car in for overheating, and they couldn t find anything wrong, they did flush my engine, they did replace a headlight and a blinker light, they were super nice and friendly but oh my gosh was it expensive !!! And now after, my car reaks of coolant and it never did that before, so now I have to take it back in to fix a problem that I did not have before I took it to them. Not super impressed at all

  Seth Jones
a year ago
Very disappointed. Went in for an alignment and front end inspection due to being able to shake passenger wheel and see movement in a two week old lower ball joint. After inspection was told that inner tie rods needed replaced and ball joints were good. When trying to find out if the tech saw the play in the ball joint I described to them I was told if you don't trust my certified guys you can do the work yourself. Whatever. Had them do the tie rods they said were bad and alignment. Heard the front end popping when I pulled out, got home and checked the wheel I had told him about, I could easily shake it and hear it clunking very visibly. When you describe a problem and are told if you don't trust us then do it yourself and the guy walks away and ignores you and you still have the problem $670 later, yeah disappointed and not recommending or going back. I'm not the type to write reviews but this discusted me. The tie rods very likely needed replaced but missing a wheel you can shake easily by hand during a front end inspection when the customer tells you about it and being blown off doesn't instill confidence in a shop.

  Natasha Boles
a year ago
I was traveling with my daughter from Washington to Indiana and broke down in the middle of the night in Cheyenne. I got towed to Firestone (don t go there!) first because they told my husband they could get me in. Once I arrived they said they couldn t. Randy at Kustom Illusions was so kind and responsive. They got me in first thing on a Monday morning, following a week during which they had multiple workers out with Covid so they were behind already. He had an employee run me back to my hotel to get my daughter and our gear, by the time I got back he had fixed the CV joint, axle, and seal for less than 1/2 the original quote. They were all super friendly and kind. I was and am so grateful for the quick fix which got us back on the road. The car ran 16 hours straight back home with no issues. Would 10/10 recommend these guys!!Services: Steering & suspension repair, Steering & suspension replacement

  Becky Minnick
a year ago
Jason was able to get us scheduled right away and completed all the work in a very timely manor! I really appreciated the full inspection they did on our vehicle. Jason was very friendly and professional! I would definitely recommend them!Services: Tires, Auto brake repair, Vehicle Inspection, Oil changeServices: Tires, Auto brake repair, Vehicle Inspection, Oil change

  Claire Dinneen Barrile
a year ago
Jason and the team has been very helpful! You can get text messages with pictures of their whole diagnostic and inspection. I was weary of taking my Subaru to a new mechanic, I chose Kustom Illusions them due to quick response and fair diagnostic prices compared to others in town. I was not disappointed. Timely, trust-building and fair prices.

  alex fuentes
2 months ago
Great place of business, customer service was excellent and they were quick and honest.