Ken Garff Ford of Cheyenne

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tom Nelson
4 days ago
Towing across country we heard a ticking noise in the front end as we pulled into the RV park in Cheyenne.Called the Ford service and set up an appt for 10 the next morning.Showed up at 7 and told the folks I needed to try for Salt Lake by end of the day, and they got me right in to look it over.Amazing service for someone just passing through!

  Justin Schoenborn
a week ago
Kevin Harris and his team are an excellent example of what a Ford dealership should be. I had an issue with my 2019 F150 and Kevin and Sterling went above and beyond to take care of me and get my truck back on the road. Customer service is largely gone in most industry s and companies anymore, but I felt and was very well taken care of at KG. If you re in the market for a new Ford, or need to get your Ford serviced, don t hesitate to use Ken Garff in Cheyenne.

  Heather Roberts
3 days ago
Great experience purchasing a used car today! Parker our salesman was top notch! Cristin sales manager was also extremely helpful. John in finance made the transaction a breeze.

  Cindie Smith
6 months ago
This is my favorite car place, ever. Crista and Angelique are amazing. They care about, will get you in the right car, and if Ford puts your Timberline Explorer on hold, they will find you a wild Trax Bronco. The best sales experience EVER.

  Sarah Kladar
a month ago
Today we went up to Ken Garff Cheyenne to look into selling our truck. Initially everything was great, the truck was appraised quickly at a fair price and we discussed in no uncertain terms that the amount we still owed on the truck was more than the offer we were given. We were given an offer that was good for 14 days and decided that we wanted to sell. We drove an hour back to our home in Fort Collins to get our other vehicle and clean out the truck, then drove it back up to Cheyenne to sell. Upon arrival they told us they couldn't buy it unless we had the cash difference on the loan. That would have been excellent information to know before driving an hour back to Fort Collins, an hour back to Cheyenne, and then another hour home. Why was this not communicated at the time we received the offer? This terrible communication cost us our entire saturday afternoon and $80 in fuel. Waste of time.

  Autumn Rath
a month ago
Absolutely do not take your vehicle here to get worked on. No loaners ever, they re always being used by other people . The service advisors are NEVER there, never answer the phone, and take hours/days to get back to you. And to top it all off their rates are astronomically high and over charge hours for all repairs. Called multiple other shops, ford and others, to get comparable estimates and this ford was almost double everyone else. Lost my families business and plan to sell this ford too as it s been nothing but problems.

  Vincent DeGrazio
a month ago
Parker was a very good sales person to work with. The entire process was low pressure and easy going. I was set on getting a specific vehicle with specific options. They brought one in from FtCo. Ford motor credit had very low rates. And everything came to get well. It help get over issues we had had with the service department a couple years ago. Only 4 stars you may ask why. Well it's still a car dealership, and well cars are expensive

  michael matthews
3 weeks ago
purchased a new vehicle about a year ago, no problems and good buying experience. Went in for a minor recall service appointment last August set up in advance. Was told on arrival they were busy and did not know if they would get to my vehicle. Wandered Cheyenne for several hours since I live far away, and on return was threatened with physical violence when I demanded to know if my vehicle would be repaired. Ultimately took them about 20 min to fix. Now got a few other minor repairs and was given an appointment only to find parts were not ordered, Can't imagine worse service. If you have to go be prepared for a fist fight or maybe just go armed.

  Brian Romine
3 months ago
I will start by saying that those in the service dept are always genuinely very nice and polite. However, their service dept is VERY difficult to get in touch with. They will not answer their phones and will not return messages. They had my vehicle multiple times in the last few months. Each time took longer than they estimated. This last time they had my car for over 5 weeks to rebuild the transmission. I kept being told they re buttoning it up day after day. They didn t have a loaner so they approved a rental but then getting it was a disaster!. After being told it would be done in time for the rental return, it had in fact not even been started. They then agreed to a loaner and said it would be done the next day. 4 days later it still wasn t done. Finally I was told by the service dept at 1pm on Wednesday that it would be ready within the hour. At 5:30 my wife showed up and they literally asked her who told her it was done. Said it wasn t ready. I spoke to Kevin the GM to express my frustrations. He was apologetic and said he would personally address these issues which I appreciated. I picked up my car the next morning. It stunk like some kind of fluid. I assumed transmission fluid by thought maybe it was because they stored the old transmission and parts in the back seat while waiting on parts. The reason we know this is because we went in to get our mailbox keys and saw it. 2 mornings later I have a huge puddle of transmission fluid on my garage floor. Better be aware, patient and proactive when dealing with this service dept.

  Mr. J R
2 months ago
Service department saved the day. Was having DEF issues while coming through Cheyenne that would have made my truck go into limp mode.. Stopped in 1 hour before close, Andrew and Jesse in the service department went above and beyond helping me fix the issue and got me back on the road. These guys are awesome and took care of me. Thanks guys.

  Kevin Caro
2 weeks ago
Service department and auto body shop have very bad service. Don t take my word for it though. Try and call and see if you get through. Probably not. Leave a message and see if you get a call back. I never have.I called in and actually got through. It was a call center and all the person knew how to do was schedule service. I asked for a quote and have not received anything yet. It s only been a week and she did say it could take awhile .

  Rod Mielke
4 months ago
Very hard to get a appointment for service. Getting service even harder.In my case service center did a oil change,transmission filter change,tire rotate and valve sensor replace on all 4 tires. Did not wipeoff truck from service. Sloppy oil change and transmission filter change. Changed out the tire sensors. But they do not work. I don t know how long it will take to get an other appointment to correct the issue.

  Mark Faust
2 months ago
Very knowledgeable service team and got me in a rental at a great price. Rental vehicle here is half as much as enterprise right down the road. I feel confident they will fix my diesel truck

  brian jones
2 months ago
I m extremely satisfied with the service I received on my truck. They performed the recall and the extras I added when I arrived. Well worth the time and money to get work done here.

  Mike Sandberg
4 months ago
I ve always purchased my cars from Dealerships knowing any service issues would be taken care of. Your service manager, Curtis Higins is the best I ve ever worked with. His knowledge and professionalism are second to none. There s been four different times he s gone above and beyond my expectations! I purchased the Lex Care warranty package from the previous Dealership. I was told by others at your Dealership, that is a separate contract and that I d have to call the 800 number to make a claim. Curtis took care of Lex Care issues for me three times. I had made an appointment for another issue that I was told they couldn t get me in for another week or two. Curtis was reviewing the future appointments and called me to bring in my truck, he said for that issue I didn t have to wait. I thank Curtis and really appreciate all you do!

  Zane Walker
2 months ago
Don t take your vehicle to Ford unless it s new. They don t work on older vehicles . They also don t stand by their work.UPDATE: Ken Garff Ford INITIALLY called in response to my review and offered support. They offered diagnostics and to look at failed repairs they made.They called a second time to belittle me and say that my 2003 Ford is too old to repair. They said the failed repairs were too long ago and that even though the repairs were trash immediately after leaving the shop, they won t look at it. They said parts become brittle and are hard to get , but this is one of the most common vehicles on the road. The Ford F-Series truck has many interchangeable parts for years 1999-2015.I paid over $9,000 to have work done on my Ford. Was told work was complete and repairs were done. Drove away and immediately had a check engine light and steering problems. Was told to bring it in later. I scheduled a second appointment and they had my truck a week and no one touched it. I ve since tried to contact someone for copies of paperwork and their service department has been difficult to contact. Overall I m very unhappy and they will never receive my business again.

  Robin Preston
3 months ago
Took a MONTH to replace a sensor, and wasn t even informed when the work was finally completed. Probably would have been worse had the manager not intervened on my behalf. Should have paid the additional to tow it to the dealership in Loveland, and recommend you do the same

  John Chango
5 months ago
Service department communication skills is absolutely trash. No one answers, no courtesy calls. My toddler has better communication skills and he can t even define communication yet. A dealership that listens Not sure how you can listen if you guys don t pick up the phone.This isn t the first time nor is this a one time occurrence just a customer being mad about it when it hardly ever happen. No, your service department is absolutely terrible at customer service and it s a shame. Lost a lot of good business I d imagine

  Maggie Combs
5 months ago
I have tried multiple times to contact Ken Garff Ford to service my Ford Explorer. However each time I call and leave messages or even try to book online I am met with radio silence unfortunately because of this issue i will remain to go elsewhere and put my money towards businesses that actually communicate and provide services.

  Tim Fair
a month ago
Advertised price through their own website on new vehicles cannot be trusted. Wasted many hours trying to get the advertised price on a new vehicle. Bottom line, don't trust anything they are advertising.

  Amber Overbey
6 months ago
We had the best experience purchasing from Ken Garff. Ken Fontana helped me find the truck I had been looking for. Beautiful 2021 GMC Sierra Elevation. The sale was one of the easiest I have been through. It was refreshing after dealing with an accident that was not my fault. We didn t have to sit and wait for hours on end during the purchasing process, they were speedy and efficient. I have also had my 1st service done (in Fort Collins) and that was easy as well. Thank you all and keep up the great work!

  michael hosafros
6 months ago
I recently took my vehicle in to get serviced. I had previously purchased the oil change package, so naturally I expected all the services to be done that were included with the package. But for some reason they didn t do all the work. And when I asked about it, I just got an excuse on why they didn t do the work. Then I asked for a credit or money back, since I PREPAID for the service, but nothing was offered to me.I also had them check some other issues going on with my truck. They were able to give me the codes, but were unable to give me any solutions. Then I went to make an appointment, and the soonest they would get me in was in October 2, my initial service took place on September 6. So it would be a whole month before they would even look at the issues. And then I was told, I would have to bring the truck back in to get the issues fixed, hoping the parts aren t on back order. So the result would be that I would have to take my truck in 3 different times just to get an issue fixed, hoping that they actually do ALL the work.I ended up taking my vehicle to a different mechanic. They figured out the issue and fixed the problem in under a hour. Why couldn t the Ken Garff do that? The inefficiency of your maintenance and mechanic department is epic! The desk personnel don t seem to listen or understand the issues you ask them about, and they talk to the customers like they know absolutely nothing. Also, when I called the manager with my concerns, I got NO response! It feels similar to a scam, rather than an actual maintenance or repair service. I DO NOT feel like a valued customer, and I will never take my business there again!!!

  Jennifer Dalrymple
7 months ago
We are so appreciative of Andrew and Gavyn looking at our pickup without an appointment. We were traveling through and having mechanical issues. Within 10 minutes they were reviewing our vehicle and potential areas to fix to help us get on our way. They definitely went above and beyond and exceeded our expectations!! Great job to those employees, it s hard to find folks that care as much as they did.

  David Evans
4 months ago
Great Sales & Service TeamI had an issue with my F-150 after warranty service but the manager made it right and corrected the issue. The sales team rocks and so does the service team. Thank you for everything you do.

  Alan Pietruszewski
8 months ago
Very friendly and helpful staff in the service shop. Gave me a fair price estimate and then came in under that. These folks are living up to the Ford reputation and that is why I chose a Ford dealership for my service needs.I will definitely use this dealership again!! Andrew and Eli at the desk made me feel like they cared about my issues. I did not have an appointment, but they found a way to squeeze me in. My van was not shifting out of park consistently and they knew I'd traveled cross country and had all my important possessions in the van. They brought my vehicle inside overnight to keep my belongings safe and they set the van out right in front after it was repaired so I could grab it after hours when i returned from a work trip the next day.Can't say enough positive things about the dealership, the service team and the work done on my vehicle!! Highly recommend Ken Garff Ford and I'll definitely be back next time i need help with my van.

  William Westerfield
7 months ago
We went looking for a specific make and model used car. Parker Raehal spent a couple of hours with me and my wife as we looked at two vehicles. Since we went out on Saturday and wanted to finance through our credit union we were unable to complete the transaction that day, We returned on Monday and Parker and Will Cotter helped us through the entire process. It was relatively painless and we are very happy. Excellent process!

  Alicia Mendez
8 months ago
We have been looking for a larger used vehicle as our family grew and there was a used vehicle that suited our needs. This team bent over backwards to get us the best deal and more to get us into the vehicle we needed. I highly recommend this dealership. We worked with Juanita and she was amazing along with the sales manager, Bob and even the finance manager William. Incredible team and experience!

  Doyle Davis
a week ago
The car we were dealing on was overpriced according to KBB. They lowballed our trade a willing to deal.

  Anna Serbinovich
9 months ago
I want to start out by saying thank you to all the people that we dealt with for almost 2 weeks. My one star review is for the service department. We were headed from Washington to Florida when our car broke down in Wyoming and we were towed to this location.. when the car got checked in service, they told us it was the rear differential and it would take about a week to get fixed so we waited for a week for the parts to arrive later to find out that they ordered the wrong part and it wasn t the rear differential. We then were told that it would take two days for the new part to arrive. Two days later no part showed up we were told there is no tracking number. We were very frustrated because we wasted over $3000 hotels and food during the stay. Luckily a sweet gentleman can t remember his name. I believe he is the manager of Ford got us two nights free stay to make sure the car was done within the next few days. Later than next evening, we got a phone call stating that the part was being picked up from Denver buy a delivery truck that they sent out. To our surprise that next evening the car was done and running.. this review would ve been a five star if not for the time and money spent. Hopefully this will help the service department diagnose their vehicles a lot more in depth prior to ordering parts.

  Maria L
a year ago
We were really hoping the Cheyenne KG would be better than the Fort Collins location, but we can t be so lucky. Staff is friendly when you can connect with the department you need, but rarely pick up the phone when you call nor do they return messages. They held our truck for two weeks, only to not have actually fixed the problem we brought it in for (and brand new issues have come up since). They didn t communicate with each other either. When I brought it in, I brought our Kornerstone information, which they noted, and the person checking the truck in told me definitively it would be dropped off at my home when complete (to my pleasant surprise). When the truck actually got diagnosed, they called me with a quote seemingly completely unaware of our warranty until I asked about the coverage. When it was ready, they said it was ready to be picked up and seemed surprised when I asked about the delivery I was promised up front. It s so disjointed there, and it was the same chaos we experienced at the Fort Collins location. No, Ken Garff doesn t really listen - they just push customers through a cattle call to make their sales. I don t blame it on their staff though. I think the company leadership is too big for their britches, and they re making big money despite the disgruntled customers, so what does it matter to them whether staff is properly trained for excellent service in problem solving? Oh well.