Fero's Auto Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  MyLifeGoesOnVlog
5 months ago
My dad and I have taken our vehicles here multiple times. I love that they're honest with you. As a woman I've been to plenty of shops that talk down to me and try to take advantage of me because they feel that they can get away with it. I have never once felt that way here. I had taken my car into to get checked recently because I thought I had heard something and wanted to be safe. I dropped it off right away in the morning and was surprised when they called me about an hour or two later letting me know they had more than one person look at it and they couldn't find anything and explained reasons why that sound could have been happening. Like I said, they're honest. The prices are very fair too. Highly recommend if you're looking for somewhere that does a through job and make sure things are done right without trying to swindle you.

  Sarah H
a year ago
Our Jeep broke down about 6 miles south of town. Our insurance company said they couldnt send one of their approved tow trucks for 24hrs. We called Fero's and their driver was there within 25 minutes, towed us to the mechanic and then dropped us off at home. The price was absolutely fair. Thank you Fero's for being able to help us so quickly!

  Stevie Rose
a year ago
My partner was in a car accident so I rushed to the scene and ended up talking with the tow truck driver about where we can have the car towed to. We originally wanted it towed to the apartment but he warned us, saying it would cost us to tow there and it would also cost us to tow it to the shop a little way past Kwik Trip. However, he mentioned that towing it back to Fero s would be free of charge. I specifically asked to make sure. I said, so it will cost us to have it towed to the apartment but you taking it back with you right now is free? And he confirmed it is free. When we went to pay the storage fee, they charged us $195 for the tow. When we explained that he told us it would be free, they said it s never free, we would never say that, nobody working here would say that . The ONLY REASON we chose to have them tow it to Fero s is because they said it was a free tow but only to Fero s. This was a straight lie.Further, we were unable to move the car for 5 days and it s 50 dollars a day to store at Fero s, even on the weekend when they are closed. We were told by one of the employees that we could work something out regarding the storage fee and then again, pretended they didn t say anything of the sort.This place is only looking to get as much money from you as they can. Go anywhere else.

  Wayne Deloach
a month ago
I've had excellent experience with Feros Auto and highly recommend.

  Kari Kyle
a year ago
I called in the morning and got in that afternoon which I very much appreciated. I wanted them to diagnose a concern I had. Though they did not find anything wrong with my vehicle I was thankful they could get me in same day and they also did not charge me.Service: Vehicle InspectionService: Vehicle Inspection

  Tracey Hayes
2 years ago
It is so nice to have a auto repair business that I completely trust. They are professional, friendly, timely and go above and beyond to get your car repaired at the fastest amount of time with great communication from the time of drop off to the time of being repaired and when picked up. I am a very happy customer and give them my highest rating. Thank you so much for your care of your customers.Service: Auto engine diagnostic

  David Willis
10 months ago
I hope the next time my car breaks down I am in Whitewater. Met two people while walking that both recommended this place. Happy with the price and the service.

  Alllove eel
3 years ago
We just moved to whitewater recently and blew a tire on my wifes Suburban. I already had a brand new replacement tire because a couple days ago I noticed some of the belts had broken in the old tire. We took the rim and new tire to Fero's and were just totally blown away!!!! Not only did they get us in right away they honestly were some of the nicest most professional people I've ever dealt with, and the bill was more than fair considering I left what was left of our old tire there for them to dispose of. I stood by watching several customers come and go, everyone of them seemed like they were family members. It was honestly refreshing to see good old customer service in this day when it's almost a lost art. We will definitely recommend them and be back.

  John Schmitt
2 years ago
Son's car wouldn't start. He's a freshman at UWW. I live 2+ hrs away. His friend tried to jump start it. Nothing. Dead as a stone. I called around since I knew noone in Whitewater. Feros has wrecker/flatbed service. Flatbed needed for son's 2010 AWD Honda CRV. They came within minutes to get the car. When I booked the call, very sweet lady side they were several days out on when they could fit it in for repair. Low and behold we get a call early the next morning. Car was ready to go. New battery terminal, recharged battery, complete test of electrical system and towing was under $200. I was thrilled. Could have easily gouged me. I was also thrilled that my son would be home for my birthday along with his brothers. Great to have them all home. Thanks to Feros for making it happen, not breaking the bank and restoring my faith in good honest people.

  Z TIMMS
7 years ago
These are not the people that you think about when you think "auto repairs." These are the kindest folks I've ever met and they're incredibly knowledgable. They won't try to swindle you out of your money and you'll receive the absolute best customer service in your entire life. My fuel line was cracked (which they were able to diagnose over the phone!) and they towed and repaired for a crazy low cost. Fantastic people with fantastic skills. They even filled up my tires! I can't rave about them enough and will recommend there quality services 'til the day I die.

  Joseph Sanford
4 years ago
If I could give zero stars I would. I explained the work that needed to be done over the phone and they agreed to do the work. When I went to drop the vehicle off, they proceeded to tell me that they didn t have the right tools to do the job. This place is about as useful as a quick lube. They either have very little knowledge or very little motivation or both. Don t give them your money!

  Jay Nawa
4 years ago
Please shop around before you commit.I went to Fero's about a month ago to fix my Mazda which was consuming too much gas. I left it at their shop for a few hours and walked back to work (2 miles away), then they called. I walked back to the shop and they said it was the O2 sensor (upstream and down stream). The estimate to fix it was $633 (upstream O2 is $364, downstream is $122, labor $147). I thought it was too much. So I asked if I could bring the parts and if they can fix it. They said yes, but labor will go up to $200 because we are not making money on parts this way. I said ok. I started looking for parts (local and online). The most expensive upstream O2 sensor I found was $136 and for the downstream is $58). Assuming they were going to buy the most expensive parts on the market, they will make at least $292 on parts only. I was confused so I called to check if I am buying the right parts, and this time I talked to the lady there. When I faced her with the facts, she paused for about 4 to 5 seconds trying to find something to say. I felt so disgusted of the whole issue and said to her thank you and I hung up.I ended up buying BOTH sensors from Amazon for only $98. I took it to a mechanic nearby and he installed them for $115.

  __
2 years ago
My boss recommended Fero's Auto when I had car trouble at work. My appointment was for Wednesday and they had it fixed the Monday before. Friendly staff. Highly recommend

  Mark Hoppe
10 years ago
My daughter called me in a panic, that her car would not start and she didnt know how she was going to get to work,she is a college student at uww and like any kid your car and job are very important ,when trying to pay for school. I called Feros explaining the car would have to towed ,and also that it would have to checked out to see what was wrong with it. I also explained this was a 1500.00 dollar car and if was not worth fixing,we may have to find a way to dispose of it .They said they would let me know asap. They called the following day explained the issue and the price for everything include towing,I gave them the go ahead for the repairs ,they called me when it was done which was the next day. I told them I would call my daughter and tell her it was done and she could pick it up, they offered to go pick her up from school to get her car ,Wow ,all this was done over the phone ,I live about 50 minutes away and in the dead of winter there was not much I could do to help her out ,a big THANK YOU for promp service and repair !!

  Darsie Lesar
4 years ago
Won some oil changes at a fundraiser they supported! Got in to use a couple- got us in fast, easy to work with, friendly and even cleaned my windows, etc!! Great experience!

  Bill Froehlich
12 years ago
These folks are great to work with. They call you and give you quotes before they do any work and when you get your vehicle back it's done properly. I would recommend their service to anyone. Bill Froehlich, Eagle, WI.

  Caitlin Kirchner
6 years ago
Had to get a tow from Whitewater to Jefferson, super friendly guy, quick to come pick me up, decently priced. Hopefully I won t ever need a tow again, but if I did I would use them of course!

  Steve Kindstedt
7 months ago
Friendly and honest people! Shop is always clean.

  Ricky Sullivan
9 years ago
I had a tire repair done here and they were very fast and cheap. The only reason for 4 stars is because the guy helping me was really rude.

  Michael Van Eimeren
2 years ago
I've been with Fero's since 1988!Denny and Judy are good people.

  Maria Riegos
2 years ago
Such great customer service! They open really early which was so appreciated by me. Great place!

  Daniel Comfort
2 years ago
It was great service they were great and very nice will always go back to themService: Engine repairService: Engine repair

  Patrick Jeske
5 years ago
they do work without getting the approval of the customer first, like a normal mechanic would.

  greg schenning
a year ago
Great place to take your car very devoted people

  Michael Bennett
6 years ago
Squeezed me in when my exhaust pipe blew... super nice people there!

  Terry Tschanz
4 years ago
Denny is great mechanic.

  Linda Loomer
4 years ago
Dennis and Judy are the best.

  Paul S
2 years ago
Great customer service

  joe jaquess
5 years ago
Fast auto service.