Russ Darrow Nissan of West Bend Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Melissa Rose
7 months ago
Friendly staff. Great waiting area, especially with kids. Lots of snacks and drinks. Thank you for this! Very clean overall. Bathrooms were also clean. I went here for an oil change and tire rotation. Costs about $110. They wash your car after the service too. I highly recommend going here versus quick oil change places. It took about an hour for the service.

  Abdulmanan Chaudhary
5 months ago
Drove 4 hours to buy a used car that was supposed to be passed inspection with nothing wrong. When I got there to find the engine was showing oil seepage as well as small imperfections in the body condition. The sales man that I confronted about those issues, Brandon was a very nice sales man but the managers John and Dave seems to be a bit more on the rude side as once Brandon mentioned my concerns they still had an attitude with what the flaws I pointed out and wanted to raise the car price if they had to fix the engine seepage. I had bought the car that night and the next day found more issues with the rear tires and brake pads at low life left, and all 4 brakes rotors being warped. The sales manager has yet to contact me back after I called him to address the issues with the vehicle they sold. John did not contact me back on the issues addressed with the vehicle even though he swore he will call me back that evening to address everything properly. This shows poor management skills and makes we feel like Russ Darrow Nissan really shows their professional side once a sale is made. Point to note for anyone looking to buy from this dealership get your own inspection as they will mark things as Pass just to sell you a car off their sales floor, and the managers and not true to their words so your better off not trusting them. I'm still waiting for that call it's been 2 weeks now, thanks John your very professional .

  David Eddy
a month ago
Danielle was great - attentive, responsive and efficient. The service call started right at the scheduled time and I was out in little more than an hour with everything done.The only negative is the complementary car wash is gone! That was always the cherry on top, but no more.

  Shawn Mcfarland
2 months ago
Very friendly people who go out of their way, to make sure you are 100% satisfied. Initial response was a friendly, personable video greeting of my sales rep Hans. I was also greeted warmly from a sales manager and finance manager, who aided Hans in answering my multitude of questions, since I live out of state (600 miles away). They made me comfortable enough to go ahead with the vehicle purchase, and were more than accommodating as I tried to get my online contract completed during a very busy work day.Extremely happy with my dealing with Russ Darrow Nissan, and will look to them first, for my next purchase.

  Rommel Garcia
3 months ago
My experience at Russ Darrow Nissan of West Bend was great! No pressure sales, and Drake who was the salesperson that helped me was great at answering any questions that I had about my purchase. I m from Arizona and was only in town to visit family. If you find a great deal at Russ Darrow, then go for it as they ship your vehicle nationwide. I will definitely look at Russ Darrow again for any future vehicle purchase that I may make.Mel Garcia

  Emily Alessi
a month ago
Employees are always kind and friendly. Very good at explaining services and what to expect. I am happy to have them taking care of my vehicle.

  Pam May
a week ago
They do not do drive ups, but they did find a time for me at 2:30. The car was washed and the staff were polite. Thank you!

  jaime cowart
2 months ago
From start to finish, my experience was top notch. The process was smooth and my preferences listened to. I will definitely be sending family and friends to Russ Darrow, as I know they will receive support in their purchase process, like they are family.

  Steve Vullings
3 weeks ago
Great customer experience, very friendly and knowledgeable. They understood my needs and wants with my new lease and trade in. Will always be going back to Drake and Rob. Highly recommend!

  Jordan Embry
a month ago
So easy to work with, fantastic communication from all! We will be going to Russ Darrow Nissan for all work on my car moving forward! 10/10 absolutely recommend

  Sharon Olson
3 months ago
I searched the vehicle before I went to see it. I do love all the features of the Altima, but some of the extras I did not need. My main concern is that I felt pressured into getting all the benefits and stated twice "does this come with the car?",answer was you signed for it. I was not told one signature stood for all the other insurances. Plus I did not get any copies of what it covers. Last but not least, I did not get any rack off or concessions on the purchase price , like I did on my other car purchases from other dealerships. Also I had to have them remove the packaging film that was left behind on the trunk. What bothers me , is that they didn't check the whole car, there is more to be removed. I really don't know if I want them to service my car when the time comes.

  Ayla Christman
3 weeks ago
Everyone was awesome! Had a great experience buying from them!

  Carol Matiszik
a month ago
Always great service. Convenient to pull into garage, service staff is polite and professional. Happy with work done

  Roger Pautz
5 days ago
Very friendly service. They didn t try to sell me something I didn t need. Thank you for that.

  Ralph Beck
3 months ago
Great experience buying a used vehicle for commuting to Milwaukee for work to keep miles off my newer F-150 truck. Great experience working with sales rep and sales manager to ultimately find my Chevy Cruze commuter car!RB

  Stephanie Miller
4 months ago
No Milwaukee potholes to contend with! Nice roads, nice location. We were the only people waiting for service. Oil change, tire rotation and car wash did not take much time at all

  shadowsabin
2 weeks ago
In and out no problems, oil changed fast, showed video of under car to check for any problems good service

  Janet Stoffel
4 months ago
I love my new Rogue! The salesman Brandon and Dave were awesome! They gave me the best deal. Merry Christmas to me!

  Sara Alderson
2 weeks ago
People were very polite and knowledgeable.The service was first rate and performed timely.I would highly recommend your service department.

  Chappy
4 months ago
Service was fast, and items I requested to be checked, were done.Service manager was helpful in scheduling my appointments to coincide with my schedule.Kudos to the service department

  Jake D
2 months ago
Wife and I just purchased an SUV. Had a great experience. Never felt pressured once. Will deffinatley be back.

  Bonnie Bender
a week ago
Very kind and friendly employees in service department. Loved the video of my cars update

  Cardiss McDonald
4 months ago
Buyers be AWARE! This is a low budget dealership/company to charge a fee for credit cards. When you enter this establishment, there s signs everywhere saying Fees for purchase. Very inconvenient that this company charges a FEE to use a credit card. They only want cash/debit purchase for everything. Every store that I go to doesn t charge a fee for using credits or Credit card usage. Walmart or even Dollar tree don t have signs stating a Fee to purchase anything. Ridiculous!!!!

  Stacey Werbelow
4 months ago
The best service. I wasn't there while they serviced my car, so they sent me a video explaining what they did. Thank you.

  Joseph Biber
2 months ago
Service lady was very kind and informative.Asked the mechanic a couple of times in order to get my questions answered.

  Zachary Schueller
7 months ago
Had my car serviced here and the service department was great! Danielle was exceptionally helpful, working with me to get my car in and out as quickly as possible. Ian did exceptional work and was very quick getting it done and done right! Will definitely service here again!Service: General repairs & maintenanceService: General repairs & maintenance

  Kayla Bielaga
4 months ago
Everything they said would happen, happened, except my work truck was complete, and I might add, in perfect working condition in even less time than they said. Excellent customer service! Thank you

  Jeff Y
4 months ago
Very nice experience. Done in a timely manner. Comfortable waiting area. Just did what was needed. Will definitely go back.

  Philip Gudleske
a month ago
Great place to go if you need help finding a vehicle. Always friendly staff with a lot of knowledge!

  Laurie Lua
2 months ago
Fastest oil change I have ever had. The guy in the service department was very kind and answered all my questions.