O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jenny Trick
4 months ago
Jonathon was great! I needed wiper blades, he recommended a good set and he even installed them for me. I really appreciated him as he genuinely wanted to help me. It s hard to find people who are customer oriented and Jonathan was just that. Thank you Jonathan! Keep up the good work!

  St. M
2 months ago
Asked for help on a simple skid plate. Apparently they can't find specific hardware for skid plates. And they were very bothered by my asking where I can find the parts (they sell auto parts right?) So they referred me to the dealership. This was a complete waste of time. But yet the next customer they were very nice and helping them. I felt treated differently from other customers.

  Joan Rider
a month ago
Tegan was friendly and helpful with running diagnostics on a check engine light. Always a positive experience at this store.

  Joshua Martin
7 months ago
The staff here is truly AMAZING! They always go above and beyond helping me find the parts I need, and even giving me advice and tips on how to get the job done right! I will never shop at any other parts store in town! Thank you O'Reilly staff you guys are truly the best!

  Danielle Reyes
4 months ago
They were nice had my car parts ready for pickup

  Brian Meinzer
a year ago
Orileys in general is awesome!! This one is no exception! I ve been to this store countless times to pick up parts and fluids for my vehicles and they always have tips and tricks to help me out! Even told me about some service advisories and what not to do! Anytime I need parts, these guys procure or find them and get them to the store in an instant! The 3 gentlemen on night shift are also friendly and willing to help out!

  Michelle Steffen
5 months ago
The guys were very knowledgeable and helping me with my car.

  Duel Lisa
a year ago
Had what I needed when no other store had it in town. Always very friendly and helpful whether it be on the phone or in person. The prices are better than any other place in West Bend! Love you guys!

  kelly cowles
2 years ago
i promised i would write a review and in this case i don't mind. i needed help and Shaun or Sean not sure how he spells it, came through. i needed a battery installed, i called around and no luck. That Mavis place wanted 96 dollars to install, just to install a battery that Sean took 20 minutes to do. Wouldn't even have taken that long but i didn't have a holding down bracket so he hooked me up with that and for like 10 bucks it was in my Jeep. He was really good about it too, courteous and professional and knew what he was doing. Thank you i wish i could've bought you lunch to day thank you. I will be revisiting for sure.

  Joshua Vizanko
2 years ago
Stopped here with both headlights out wondering if it was a fuse or what. William was great, took a quick look, saw both bulb filaments were busted, and installed the new lights in that we bought, even in the cold in a short sleeve shirt. I haven't encountered someone this kind to a customer in a long time!

  Jeff Geydoshek
11 months ago
Stoped to have my vehicle checked engine light scanned.The came right out,scanned the vehicle. Told me what I did. I bought the part. All goodVery friendly staff

  Timmy Ramel
a year ago
This store is The Garage's lifeline and coupled with exceptional employees this make my go to Auto supplies store...O'Reilly...In stock 95% chance they always have what you need or will have it there luckily split" 5 stars for this cast and crew..keep up the Outstanding job O'Reilly of West Bend.

  Jared Dudzek
a year ago
Friendly staff, needed some new lights for the car and they were helpful and knew exactly what I needed. In and out under 5 minutes, much appreciated the help.

  Geezer
a year ago
The staff is knowledgeable and friendly. Gave me a good recommendation when I was having a problem choosing

  Scott Nauman
5 years ago
I went in needing new headlamp bulbs. An employee immediately grabbed the ones I needed, and I was checked out very quickly. I was even given the appropriate paperwork so I could mail in for a $10.00 rebate. Great service on this visit!

  Thad Castle
2 years ago
I used to go to AutoZone for most of my parts (never again) but after running into the store manager who denied me a warranty on one of my parts because I was going to O Reillys to get a different part they had in stock. While at O Reilly s I was talking with Jim who instructed me to call the general manager to get my money back from AutoZone. Thanks to Jim not only did he save me the $90 on the warranty that I got back from AutoZone he now has 100% of my business and all of my family and friends who I recommended to go here from now on. These guys guys went above and and I will always take my business to O Reillys. Thank you Jim!

  James Stolte
a year ago
They had the parts but when I called, the person that answered couldn't be bothered to leave the counter and check the part number I gave them. It was a crapshoot to go there and see for myself.

  Fox News
3 years ago
I didn t like the girl behind the counter, she had a attitude with me and ended up getting me the wrong throttle position sensor. She told me that the part would be in that day and it didn t come for two days. I will be taking my business elsewhere!

  Mister Rodriguez
4 years ago
Excellent service. Stayed on to assist me even with my unusual spark plug need. Ended up ordering the part. Plus I bought some really good sale items.

  Nikki Fischer
2 years ago
After going into O'Reilly's in West bend on main Street I will never go anywhere else when it comes to needing help or being educated on something I might need done on my car thank you Ricky so much for being as patient as you were and answering all the questions that I had you were great

  Arien Whitehead
2 years ago
Timothy is super friendly and very helpful. I appreciate working with him, each and every time.

  Kevin L
5 years ago
I walked in to the store and the staff were very friendly and showed me where parts were around the store. I called on the phone to see if they had parts in stock and only one person there was "qualified" to talk on the phone and wasn't much help.

  Skylar Trew
7 years ago
Unbelievably awful customer service. You tube helped me out more then O'Reilly's so called best employee. Idiots working in an auto store. Any auto parts store is better then them.

  Dave Schlosser
2 years ago
Thanks to Tim in wb store, i even go there. He is very good. Friendly, knows his stuff. Thanks Tim

  D Harv
2 years ago
Staff is super helpful. Great store. Willy always knows how to find the correct parts & belt sizes.

  Jen Gonz
4 years ago
employee took very long to complete transaction. also looked around store twice, and in the back 3 times to locate the wipers I asked for that they had in stock.

  Alan Coloso
2 years ago
Great service and if u get the wrong parts uneducated customers are usually the fault.keep up the good work .Al( A.K.A.) Guitman

  James Webb
5 years ago
Robert is really good perfect place for him Really helpful and smart along with other employees I forget the woman there very knowledgeable about where everything is thanks all you know your prices are better than most got me for life thanks again

  Christian Petak
2 years ago
Got some good quality window wipers for the front and back! Service was friendly and responsive.

  Will Hale
3 years ago
My 1st stop whenever I need parts, customer service is always helpful and friendly.