NAPA Auto Parts - Auto Parts Of West Bend

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ronald G.
a year ago
The ONLY store that had what I needed. Everyone else wanted $54 for just the front plate of my water pump. Old 2000 mazda. Napa had the whole kit-n-kabbodle, (front plate and back housing) for $52. can't beat it!!

  Travis Howell
2 years ago
Had a terrible experience with a driver on the road cutting me off and almost causing an accident. After I went around the driver they decided to start tailgating me and almost rear ended me. If these are the people who you want representing your brand then I will take my business elsewhere and will be telling others to do the same.

  Chris Lang
3 years ago
If you re going to have a mask policy sign at the entrance of your store, why is it that the employee inside is not wearing a mask? I really don t care if he wears a mask, but don t make people entering the store go out of their way to mask up, if the policy isn t even followed by the employee behind the counter. The store has never really impressed me,.

  D Greco
5 years ago
This has been a couple of months ago I was having a horrible day and then I walked into Napa. Walked through the door and heard Howdy can we help you all find something? So I looked behind me to see who else was behind me (not a soul) I took my problem to the counter with 2 ladies Dani and Dee, I said I needed some lug nuts Dee grabbed it said this is a 12 millimeter by something and went and got it she told Dani a number and Dani checked me out with a smile then Dee asks me very seriously if I wanted my nuts in a sack? Dani is laughing and I'm kind of dumbfounded but said yes. I didn't have the heart to let her know they are bags. Lol! I paid Dani and as I was leaving I heard you all come back now you hear! I just want to thank these 2 amazing ladies for making my day my month my year! Now every time I look at my car's wheels I think about my nuts in a sack I laugh! This was the best experience I have ever had in a parts store! Don't ever break these to ladies up! Great job!

  Kevin Thew
4 years ago
Bought an HID headlight last Saturday and returned on tuesday due to them being closed on Labor day, which is fine and understandable. I had payed cash when i bought it but when i went to return it they told me they didnt have cash in store to give me and could only mail me a check or put it on a card or wait till someone came in to pay for something that gave them cash in store. What a terrible way to run a business. Now im out $143 until they mail me a check. Totally unacceptable. I will never be using NAPA for anything again.

  Cary Kaczik
4 years ago
I needed a heater relay switch, & the lady behind the counter knocked my socks off with her knowledge of the part. She probley fogot more then I know. My new goto place for my auto needs.

  jrspike23
6 months ago
Best Auto parts store in West bend.

  Master of None
a year ago
Very Very poor customer service, got part as I needed but had very bad attitude helping.

  Allen Ammon
3 years ago
Very rude over the phone made me feel like I didn't know what I was talking about and I come from a long line of mechanics. Unreasonable and disrespectful!

  Jonathan warczak
4 years ago
I love the WB Napa... Most of the salespeople are knowledgeable and will try to help, and try to save you a few bucks...

  Jennifer Meyer
6 years ago
Dee was so helpful and kind. She made my experience wonderful! I will be back

  Rachel Georgandas
3 years ago
Very friendly knowledgeable staff , the assistant manager don is very friendly and helped me order the right parts after I goofed up and ordered the wrong stuff

  MJ Hammer
4 years ago
I almost always get great service at this NAPA location but their stuff is just too expensive.

  Zeitgeist Poltergeist
4 years ago
Parts counter help will either be bored, or super busy.... there is no in-between at NAPA. Dani is a rock star!

  Ric Denter
4 years ago
Great staff with alot of knowledge and they think outside the box to help with a fix

  West H
5 years ago
Amazing customer service. Dani went above and beyond. Thanks again.

  Vlad Roman
5 years ago
Dani was very helpful and kind, nice selection of parts.

  Dennis Meyer
6 months ago
Only place that had what I needed

  Eileen Steele
2 years ago
The gentleman that helped me was very helpful. Thank you I appreciated that.

  Efrain Ortega M.
10 months ago
Great parts

  Carl Goldamer
4 years ago
Always have what I need.

  BMC Repair
4 years ago
Buy good parts

  boy blue
4 years ago
Good prices

  Randy U
2 years ago
Quality auto parts