Matthews Tire

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ellen
3 months ago
Matthews Tire team was amazing in assisting me with my vehicle. Their service and knowledge were 5 star plus. I highly recommend them.

  Mark Kunstman
3 weeks ago
The staff were very helpful and courteous. I came in thinking that it was a tire issue however they were able to diagnose the problem and fix it.

  Andy Gio
5 months ago
Had an oil change done on a Hyundai Santa Fe, 3 weeks later a Check Engine Light popped up for a timing issue (not an oil light) and I immediately took it to a dealership, who told me the car had no oil because someone left the oil filter gasket off. I called Matthews with the news, who told me the dealership was lying, that the tech who changed my oil was very experienced and could not make that mistake (assuming the gasket comes already mounted on the filter with these cars which I learned later it does not), and that I should have taken any problems to Matthews first so it's not their problem. The dealership, which had no reason to lie, cited metal shavings from running the engine without oil.2 non-Matthews oil changes and 7,000 miles later (108,000) the engine seized without warning, for a complete loss. In Matthews' defense this is not unheard of for Hyundais, but I can't imagine allowing it to run without oil did the engine any favors and Matthews simply made bad excuses instead of standing behind their work or even bringing it back in to look at it.I'll never be back of course, but if you do I advise verifying their work and asking for the old parts. And by the way if you have any concerns about your oil, mail it off for testing, $50 is cheaper than a new engine.

  Carol Hutchison
5 months ago
Matthews in Waupaca are the experts you need to get you vehicle back on the road. The brands they sell are awesome. I was on the road yesterday icy roads in Appleton and all highways. First time experience with my new tires. Not once when applying my brake did my vehicle slide. Thank you Matthews for steering me in the right choice of tires for my car.

  Trey Foerster
2 months ago
My car's battery died. I had it towed to Waupaca and I called Matthews at 9:30 a.m. to let Chris know my car was coming in and would be there by 11. They diagnosed that my battery had died and I needed a new one. I figured I would pick up my car the new day and was surprised when Chris called before noon and said it was ready! Great service!!

  Christopher Villegas
9 months ago
I got a flat in the middle of Wisconsin about 20 min outside of Waupaca. I called up some friends that live in the neighborhood and they immediately recommended Matthews Tire as they ve been taking their cars here for years.I rolled in an hour before closing and they got my car in rotation. Unfortunately there were 4 cars in front of me so it had to stay overnight. My car was complete by 10am the next day. The staff here were pleasant to work with and they took really good care of my car!! If you re stranded or live in the area, I d highly recommend bringing your business here! If you get to talk to Brian, he ll take good care of you!

  Carrie Larsen
a month ago
Staff was efficient and professional. Excellent customer service!

  Andrea Retzki
5 months ago
They are always very friendly, helpful, and honest. I wouldn t feel comfortable going anywhere else!

  Ed Taber
2 years ago
I would highly suggest taking your tire business elsewhere. Dishonesty and price gouging.Wife needed 4 new tires put on that we already purchased. In a bind we called Mathews tire as our tire shop in Appleton was booked. They had an opening so we inquired about a quote. 4 new tires mounted. One pressure sensor on a rim that was already dismounted and had the old tire off. They quoted us 55 for the tire sensor. (almost the cost of a set). No labor as they would already have the tires off. Then 35 a tire to mount and balance. $270.00 later we were forced to pay up. They charged us 75 for the sensor and 30 IN LABOR! People, to mount a sensor literally requires pulling the valve stem in! That's it! If the sensor isn't pre calibrated it takes a minute to do so. I worked in the industry for years.The part that bothered me the most was the fact that Mathews tire incorrectly installed the tires! They ignored the manufacturers directions on mounting the low spot to the valve stem! Yellow dot on the valve stem unless red dots are present. They didn't even attempt to align these. Which then requires more wheel weights to balance. Which is unnecessary. So instead of doing it right they just toss weights at it. Which there are plenty of in the wheel now.So not only did they mislead us on extra costs. They lied about labor, lied about the total being $220.00 they also incorrectly installed them. They are literally twice the cost of Nelson's or E.C in appleton. People. Stay far away from businesses like this economy think they can fool a woman into inflated bill.

  Chris Rausch
7 months ago
Service prompt enough however being charged 64$ for a simple tire warranty change mount and balance is rediculous. Not satisfied for being charged excessive ammount after 2 months. Shows company does not stand by products or installation. 64$ for mounting and balancing 1 tire without having to take tire off or put on vehicle is obsurd

  Brittany Ororke
10 months ago
Got a flat in town today. These guys weren t able to fit us in and weren t very nice about it. So, we went down to Bills in town who was able to drop what he was working on and spend the 5 minutes it took to plug the tire. He got a fat tip and a customer for life.

  Benjamin Wolf
a year ago
Good bunch of humans work here. Their rates are reasonable and they follow through. I told some pretty bad jokes and they politely laughed, which goes a long way in my book! They did the job I paid them for before the promised time. I had received quotes for the same work that were over triple what I paid. Do yourself a favor and put these guys higher on your list.

  John James
5 months ago
Not just a tire store. Full service repair done quickly and professionally.

  Trista Lind
7 months ago
Always good customer service from Nathan and the crew. But left and my car was shaking 10 times worse than what it did when I brought it in Services: General repairs & maintenance, Wheel alignmentServices: General repairs & maintenance, Wheel alignment

  christine derezinski
10 months ago
My brake pedal was acting funny and they were able to get me in and diagnose the problem. Got my car back the next day. The dealership was scheduling a week out.

  Joe Udoni
5 months ago
Great service. Quick and easy to work with.

  Bruce Worzellla
3 months ago
Great service and personal, thanks Chris and Nate

  D S
a year ago
Blew a tire on a trailer. Fleet Farm sold out. Stopped at Matthews and so glad I did! Christopher was super helpful and polite. Provided great customer service. Had the tire repair completed in an hour. Will be back and will recommend Matthews!Service: TiresService: Tires

  Chad Guthu
a year ago
Went in to get my brake pads replaced, ended up having to replace my two front roters and repair the two front calipers. They sprayed painted the front calipers silver which I did not ask for, (I don't like how it looks) and they never replaced my back brake pads either.

  J. Kay
5 years ago
Mike and Nate are always great to work with and you can learn new things too!

  Heather Peterson
2 years ago
Nate, Matt, and their crew are awesome! They are honest and patient. We have had a lot of work done there on various vehicles and they always give us options to work with. Even my kid takes vehicles there. I would definitely recommend giving them a call!Services: Tires, Steering & suspension repair, General repairs & maintenance, Oil changeServices: Tires, Steering & suspension repair, General repairs & maintenance, Oil change

  mary vetter
2 years ago
We take our vehicles here because they're friendly and always have done a good job. Another thing we like is if you're there while they're checking your vehicle out, they will take you into their shop and show you personally what's wrong with your vehicle so you can see it... not just tell you. They are honest and reasonably priced compared to other places in Waupaca.

  Kevin Sommers
2 years ago
I went in for tires and alignment. Of course in my life it s never that simple. Turns out I needed lower ball joints as well, (which I suspected). At this point I thought I would have to make another appointment for another day to have this done but the staff and crew worked hard at rearranging their day so they could get my work done the same day.I ve been here a few times now and I wouldn t hesitate to go back.Services: Tires, Steering & suspension repair, Wheel alignment

  patty ceranske
2 years ago
Punctual. Got us in, diagnosed the problem, fixed it that day, fair price. Very nice people to deal with. Will definitely go back. Went back for an oil change. Again, great work, fair price great people.Services: Steering & suspension repair, Wheel alignment, Oil changeServices: Steering & suspension repair, Wheel alignment, Oil change

  Linda Maurer-Garbe
2 years ago
Great professional staff and they take time to give you a quote for work you want done and if something else is needing attention they will contact you before doing the work. And reasonable pricing. I recommend them.

  Jackie Trzebiatowski
9 months ago
I anyways get great service at Matthew's. The are all very professional. I appreciate great service in our community!

  John Bobbe
6 months ago
They repaired my truck in a timely manner. Always do good work.Services: General repairs & maintenance, Auto engine diagnosticServices: General repairs & maintenance, Auto engine diagnostic

  Tammy Mohr
2 years ago
Highly recommend. The last place I went did a very poor job. Pro Nails fixed them for me. Love the designs. They don't rush.

  Dorothy Craney
a year ago
The staff are very professional and personal. I have been very satisfied with the work and advice given. I recommend Matthews Tire to my family and friends.

  Tim Mullen
2 years ago
They did a great job and were easy to work with.I brought the wrong card to pay. They were very understanding while I figured my banking out.