Wilde Honda Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Barry Gardner
2 months ago
After a world wind day buying my wife a car I needed service on my Honda pulled it in and immediately was greeted by Honda John service manager. I have been in several times before and was glad to see him. He got my car right in right away . In the mean time we were settling up purchase of my wife Lori s car. I got a the call from John and was told to meet him in service . When I got there I had some major repairs that needed to be done GASP . Since I had been in there enough John talked me off the ledge so to speak and was willing to work with me to get my car going again.Side note my wife said she was starving and John came into the show room where we were wrapping up the dealAnd got her some snacks Apple, Banana some breakfast bars and candy.Thanks Again Honda John

  Antoine Torrence
2 months ago
Service Advisor Dennis B is a GREAT guy! Always helpful and doing his best to see resolutions through the customers point of view. Him along with the other employees here do a great job with keeping their loyal customers happy!

  Natalie Komplin
4 months ago
I brought my car in for a total of 3 times.1. To explain to me my tie rod on the driver side needs to be fixed.2. To get the tie rod replaced and an alignment-after the appointment my car was not driving straight and still shook insanely bad.3. Brought it back in and told me it was the tires that are now causing it to shake.I got it looked at by another company to only find out the tie rod was NEVER REPLACED. AND THE ALIGNMENT WAS NOT STRAIGHTENED.PLUS: I got a full diagram of how my car is working, like what is needed, what is running good. Etc. the full body expectation.On the sheet it said my lights were in perfect condition which was a lie because my headlight was out and my rear blinker was about to go out.Imagine being a broke college student and wasting $500 on NOTHING.Worst experience ever. Completely wasted my time and money.Will never be coming back.

  Ali Lueck
5 months ago
I recently purchased a Honda Pilot Elite but wasn't able to purchase at Wilde Honda. I had some concerns with the recent purchase after the sale. I had worked with Honda John with my last Pilot Elite, purchased at Wilde, that was unfortunately totaled recently and he had always taken good care of the service for that vehicle. He helped me out a ton today by talking over my recent purchase with me, getting me part numbers I needed, and just overall easing my nerves. He did all this when he already had a super busy day and for a vehicle not purchased there. You just don't get customer service like that anymore. I will forever have great things to say about Wilde Honda Service department including Honda John but also some of the others I've worked with. Kathy at the service cashiers desk also listened to my long story and was so supportive. This is the only place I'll take my Honda to be serviced!Service: Vehicle Inspection

  Katherine Sine
3 months ago
Negotiated price on the CRV, faxed contract to the bank. When my son went to pay for his car the finance guy took $999 out of the cost of the car and added it to the add on line for fabric protection. He told him that we don t want fabric protection, guy said you have to, take it or leave it. He was so upset, he signed and left. After screwing around with this dealership for days, he had enough. Def reporting to the BBB, and he is taking to the bank about stopping the deal.

  Sarah Gerbitz
a year ago
Adam helped get us into a great car! He was very responsive to our wants and needs and wanted to give us what was best for our family.

  Brittany Euclide
5 months ago
We LOVE Devon! Always has a smile on his face and always willing to answer any questions we have. Never rushes us!

  Anuprakash M S (anup)
7 months ago
Appointments are easy to make! Services are done on time and to satisfaction! New Valet service here is not managed/organized well.

  Matt Schueller
10 months ago
I have been going to Wilde Honda for the past 10 years and have had back-to-back horrible customer service experiences the last two times. We had scheduled an appointment for our car to be detailed and they never did it because the "key got stuck" in the night box. No one ever bothered to call and ask if the car was going to make it for its appointment. It wasn't until I called the next day to ask where my car was and went to the dealer to find my car, because no one knew where it was. Left a voice mail for the Service Manager to talk about this and NOTHING back after a week. I'm afraid I'm stuck with my maintenance package for one of the cars, but its time that I start stopping for a new dealer that isn't as convenient.

  Keith Bright
a year ago
Just had a 50k service and had some work done to my brakes recently and I brought it back just to check on something minor. I dropped my car off Sunday evening and dropped my key in the night box. They had looked at it the next morning and took care of a very small issue for me. John K called me at my work right when it was finished and left me a very detailed message. I picked my car up after work and it was right in front. Everyone was so polite and professional. I greatly appreciate the great work and service I get at Wilde Honda. John K and everybody else at Wilde Honda are awesome!Services: Brakes, Auto maintenance

  Theodore Ferguson
8 months ago
Dropped my car off Friday to get my car detailed the next day on Saturday. I didn't hear anything all day Saturday, I called 3 times and they told me the service center would get back to me. They never called me, and now they are closed. And I don't have a car for work. This place is terrible

  Stefanie Renner
a year ago
Absolutely awful. Drove 45 minutes to have my less than 3 month purchased pacifica serviced as auto start stop failed. Waited 15 minutes before anyone spoke to us just to tell me that couldn t help since they didn t have the proper tools and sent us to Wilde Toyota next door without even a courtesy call. Went there and they tried to be helpful diagnosing a. We six battery in which they called Wilde Honda and asked if someone could just put a new battery in for us. They said no that they didn t have an auto technician, however their service department had been full. Have called the manager several times and left messages with no callback. Have also called customer relations with no callback. Spent 2 hours with my 6 year old there to only get the runaround. Terrible service.

  scott cook
6 months ago
Adam messenger hands down was an awesome salesman. Did a great job highly recommend

  Jeff Kale
6 months ago
Still have same problem since they fixed the push button for start. Does not show Bluetooth devices and will not connect

  Brielle Johnstone
a year ago
There were 4 men working and everyone was so attentive and helpful. It was my first visit after purchasing my Honda at this location. I was in and out in an hour with zero issues. Very friendly staff!

  Donna Sassic
a year ago
Battery testing- I m good for now but I ll likely need to replace in within the next few months. Dan Horneman is always a pleasure to deal with and takes great care during my visit.

  Peggy Siegel
a year ago
Terrible communication! Unacceptable customer service from the onset. Multiple follow up calls without call backs. a repair that should have taken from appt to pick up a few days is now 2 weeks. Last time we go to a dealership for repairs!

  Joan Carter
a month ago
Able to help me in minutes and at fair price

  KENDALL GOULD
a year ago
Great service by great people. They are quick to get the job done, & I'm in and out in a timely manner. Always friendly, and willing to answer any questions, & if they can't answer them, they'll get you to someone who can.

  Michelle Bedalov
2 years ago
The service is top notch. The advisors are always helpful and friendly, however Devon is the best of the best. I went in with a tire pressure issue and he showed me the menu settings and sent me on my way without charge. Highly recommend their service department.

  Mimi Y
a year ago
Took my 2014 car to Wilde Honda and they quoted me $2,500 and said my entire power steering motor was dead and it was an all day job to fix it . I called my home mechanic and they said the labor and price would be a bit cheaper and only take 3 hours so I took it to them. Once my mechanic looked at the car, the only repair it needed was new wiring to the power steering motor which only cost me $284. Glad I didn t get my car fixed here.

  Julie
a year ago
Service is great. Takes no time at all. Easy, location is good, waiting area is nice. Only complaint is price. I always leave thinking it was too high.Service: Oil changeService: Oil change

  Lauren Howard
a year ago
Today I took my car into wild Honda because my check engine light was on. When I got there they informed me that it would be a 149.00 diagnosis fee just to take a look at it, I was crunched on time and this was the only day I could get it in. I agreed to this charge as I thought it would go towards the total bill to get the problem fixed. They plugged their tester into my battery to find the problem which for some reason took an hour, when they came back they informed me it would be an additional 500 dollars worth of repairs. I could not justify spending the extra money with wild Honda when they charged me 149.00 just to look at it. I will not be going back to this location, I left and immediately called a different mechanic.*UPDATE - took my car to an auto mechanic who checked it for free in 5 minutes. Quoted me at HALF of what Honda was quoting me for repairs. Also told me it was not causing damage to my car, unlike Honda who was trying to use that to have me get it fixed quicker. Save your time and money and avoid going here for repairs!Service: Auto engine tuning

  Jon Martz
a year ago
It was easy to schedule an appointment. Service of our vehicle was done on a timely manner. The service representative was helpful in answering maintenance questions.Service: General repairs & maintenanceService: General repairs & maintenance

  Brian & Christi Boyles
a year ago
Great kids play room if you have to wait. Friendly and helpful service advisor. No pushy sales. Quick with great communication.Service: General repairs & maintenanceService: General repairs & maintenance

  Mary Wysocki
a year ago
Devin and Joel are the best. Joel always details my car to perfection. Devin is great service advisor. Never pushy. Always a pleasure to see them.

  Carol Diettrich
a year ago
Wilde Honda was able to service my car immediately. I had a helpful account manager, who kept me well informed throughout the service process! I always feel confident when my Honda Accord is cared for by Wilde Honda!

  Mi Suk Supinger
2 years ago
Amazing service at Wilde Honda The service department!!! Especially from Service Representative Mr. ALEX REED. He took care of our 2 vehicles and provided outstanding customer service at every step. Mr. ALEX REED went extra mile and did everything to make my husband and I auto service experience an excellent one. Thank you so much...Service: General repairs & maintenanceService: General repairs & maintenance

  Carol Hollister
a year ago
My car looks and feels brand new! The detailer did an awesome job. Always very pleased with the Service Department from front to finish.

  Amanda Rogers
2 years ago
Always able to schedule an appointment in a timely manner and they do great work at a reasonable price. I lease an Odyssey and only do my repairs/upkeep there and honestly not any more costly than other local shops and they obviously know the most about our Hondas!