Holz Chevrolet Buick GMC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Erik
a month ago
I wanted to take a moment to express my sincere gratitude for the outstanding experience I had at your dealership recently. I recently purchased a 2024 GMC Sierra 2500 HD Denali, and I am absolutely thrilled with both the vehicle and the level of service I received.From the moment I stepped into your dealership, the atmosphere was welcoming, and the staff were friendly and knowledgeable. I would like to extend a special thank you to Dean Duston who assisted me throughout the entire process. He demonstrated an exceptional level of professionalism and expertise, answering all my questions and ensuring that I felt confident in my decision.The dealership's commitment to customer satisfaction was evident in every aspect of the buying process. The attention to detail and the willingness to go the extra mile truly set HOLZ Chevrolet Buick GMC Cadillac apart from other dealerships. The seamless and transparent communication made the entire experience stress-free, and I appreciated the honesty and integrity displayed by your team.The extensive selection of vehicles and the well-maintained showroom added to the overall positive impression I had of your dealership. Additionally, the smooth and efficient financing process further demonstrated your commitment to providing a top-notch customer experience.I am thoroughly enjoying my new GMC Sierra 2500 HD Denali, and I have already received numerous compliments on its impeccable condition. It is a testament to the dealership's dedication to quality and customer satisfaction.I would not hesitate to recommend HOLZ Chevrolet Buick GMC Cadillac to friends and family based on the exceptional service I received. Thank you once again for making my car-buying experience a truly memorable one. I look forward to continued positive experiences with your dealership in the future.

  Levi Luck
2 months ago
I set up an appointment to see and test drive a specific truck via the Holz website.Within 15 minutes of setting the appointment, I had been contacted by the dealership via phone, text message and E-mail.On the day of my appointment, I arrived at the dealership on schedule (9:30 am) and asked for Steve Seeber as the text message reminder noted.Steve was not prepared for my arrival and actually seemed confused that I was asking for him. He didn't know what vehicle I was there to see and needed to look it up. Once he got into the computer, he consulted with another employee and came to the conclusion that the truck I was there to see had been sold sometime the previous day or two.It would have been great if someone would have reached out and let me know before I drove there (20 + min each way).Before I left they asked if I was interested in seeing anything else while I was there. Bait and switch??? Sure felt like it.Additional Info: The response from the dealership below provided an E-mail address that "was not found" by the system and was undeliverable. Nice work Holz.

  Andrew
2 weeks ago
The best place to purchase a new or pre owned vehicle in the Watertown area. I'm very happy with the purchase of my '21 Acura RDX from Holz Watertown. They have an excellent selection of vehicles, they offer competitive pricing, and their customer service is second to none. Go see Michael Peal he'll make your new vehicle purchase as painless and stress free as possible.

  Michael Sullivan
6 months ago
Absolutely an amazing experience using the dealership.I had my truck towed there for service and the service manager was so accommodating he was a tremendous help in every way!Nowadays it's next to impossible to get any good service let alone a car dealership.Well this dealership far exceedsI live a ways away and refuse to use the dealership right in my town.You gained a lifelong customer, good job! Keep it up.Kudos to the service manager.

  Fay Smith
4 months ago
Great experience. Worked with Jessica Winker twice to purchase two Hummers at MSRP. The process was quick and easy, and she knew a lot about the vehicles. Nothing but rave reviews for Holz. Thank you for being one of the few great dealerships out there who aren't looking to scam the consumer.

  Victoria
7 months ago
Today I had the greatest, most awesome experience with Holz. I have worked with many dealerships in the past, but Holz stands out. I worked with Jessica Winker from start to finish. She works hard for the customer. She s very knowledgeable, patient, and gets things done with ease. I would recommend her to anyone that wants to get things done with the customer first and foremost in mind. I had to travel quite a ways to get to the dealership, but Jessica set in stone from the beginning that it would be worth the drive. It was worth every mile. Also, I can t leave out Beth in Finance. Again, very friendly and such awesome customer service. I will definitely be going back. Holz comes highly recommended! Thank you Jessica and Beth. You are so amazing and appreciated!

  Tim
a month ago
Buy a bad truck and get the run around for over six months. Switch it for a new one that doesn t have issues and get the run around some more. GM is absolutely terrible! Worst customer care ever from GM. The sales team is stuck in a bad situation. Shame on GM for this terrible experience

  Debbie Fredrich
11 months ago
I had a great experience with Holz, for the most part. The service guy, Sean was very pleasant & friendly! I really appreciate him! Everything went well. My only concern is the long wait times for those of us that wait in the waiting room. I waited over 2 hours for my oil change. Another customer that was there at the same time waited for 4 hours for her car repair. So, perhaps next time we can ask for a loaner car, & hope that one will be available for both of us! That would be preferable. Thank you!

  Mike K.
6 months ago
Fantastic Job! I recently just had an A/C Compressor problem on my barely out of warranty 18,000 mile Silverado! Nick went above and beyond to push GM to look into this unfortunate situation, and do the right thing! Very nice to have someone who still cares about customers nowadays! Much appreciated Nick and Sean for the outstanding service HOLZ FOR THE WIN!

  Betsy Lane
6 years ago
Amazing, the staff was attentive, compassionate, respectful, and kind. They seemed to truly care about me as a person, not just a potential sale. It was easy to feel comfortable and heard. This was the best buying experience for me to date. Unlike other dealerships in the area, I wasn't forced to settle for anything else than what I wanted. Thank you Holz!

  Rick Serres
9 months ago
Working with Adam Statz was amazing first time buying a car, where the salesman actually took the time to make sure that you understood how to use all the features. Beth in Finance was a joy to work with as well. And last, but definitely not least a big thank you to the general manager Dean thanks for finding the exact Truck I wanted

  M Bailey
a year ago
I purchased a beautiful 2012 Acura TL from Jessica on 1/24/23. From the first phone call to driving away in my new car, Jessica and everyone that I worked with were amazing!!! Very professional but a family feeling vibe dealership from the smiles on their faces walking in the door to the hugs goodbye in my new vehicle! I recommend Holz hands down, I couldn t of asked for a better sales experience, Jessica went above and beyond to accommodate me as a customer. Thank you all so much!!! I love love love my new car, it s a beauty

  Janeen
a year ago
I had to have a few keys made and they were a special kind of key that they needed to order which he told me would take about a week. Ok cool. I waited for three weeks. No call. So I called them and was told the keys were not there. So I waited 2 more weeks. Called again. Guess what?They had been sitting there. What a shocker! So I came in to get the key made and literally, NO Seriously .stood around for more than 1/2 an hour. I know because time was getting a little long so I looked at my watch. So after this time the one person who was being even remotely helpful (Adam) went out to try the key and the thing didn t work. After some more time and the discovery we needed two keys and, thank God my husband was with us, to make more keys we got it done. All told it took a little more than an hour and a half. I know these dates are right because I went in to ask for the keys the day after I got the truck because the truck was new to me. There was no apologies really given except the one exception Adam. There was no discount or maybe a cup cozy offered. Nothing. Just an entire month of waiting and at least an hour and a half of watching people stand around.

  Jason Baker
a year ago
Great customer service seems to be a rare commodity these days, but rest assured it s alive and well here. Made a single phone call to inquire on a truck, Adam Statz answers on the first ring, and two days later I m driving home with a new company vehicle. Absolutely stellar experience front to back. Adam knew the truck front and back, answered every question I had intelligently, never pressured me a single time and was a true pro. Well done Holz Watertown! I wouldn t hesitate for a second to recommend family, friends and colleagues.

  Angelica Diaz
7 months ago
My mom had an oil change n tire rotation appointment at 10am and it is now 11:30am n still isn t done. Let s just say I won t b going to them for my car needs anymore

  Scott Saunders
a year ago
My experience was absolutely amazing. I ran into a problem (my end) and they worked with me without any pressure. Extremely friendly staff. I would definitely recommend Holz to anyone.

  Jay Deppe
2 years ago
Just a miserable experience for an oil change that we were told would take :45 minutes to an hour. We arrived just prior to our appointment and finally got our vehicle back two hours and thirty minutes later....for a routine oil change. One of the service reps told me, "there must be an engine leak or something because the tech is wiping off the engine while it's on the hoist,", but when we got our Terrain back nothing was said about that. I had a good talk with the female service rep about the poor customer service, and she was receptive and pleasant, but none the less the fact remained there were no efforts to update us on the lengthy delay. The male service tech was matter of fact in his less than genuine apology for the delay and really appeared disinterested.The bright spot was the cashier. She was smiling and, although not really involved in our situation, she made an extra effort to be kind and upbeat. She was really great.Never going back and, sadly, we won't be dealing with Holz in any capacity, sales or service, ever again. Just a terrible experience.UPDATE:. (5:45pm) Just had an in-person visit from the Service Manager to our home. Holy cow! Impressive actually as he went out of his way to come to here on his own time to apologize for the uncharacteristic service we received today. Super nice, sincere guy who apologized for our experience. Service Rep we dealt with was new and inexperienced, so that explains a great deal of it. He also explained the long delay and our wait. He really went out of his way to keep our business. The review stands as is, it's accurate and truthful, but the service manager did a great job on smoothing things over. Now we're reconsidering our stance and overall opinion on Holz. Good job sir !!

  Gilberto Hernandez
a year ago
Very disappointed at GMC, ordered a New GMC ultimate in April 2022. It arrived in November, I went to sign and pick it up. Until after I signed all paperwork I was notified that it did not come with a feature I payed for, the super cruise.. Nothing was deducted and I was told all same model vehicles did not have this feature. Now I'm seeing that various people with the exact same year and model have the super cruise feature. Very disappointed at GMC and this location for not being able to help me after I discussed my concerns to them.

  Kevin Miller
9 months ago
Car wouldn t start took it in and said needs a new battery so we put one in and fixed right? No 7 months later same problem told us it s a starter got that put in now 3 months later same issue haven t found the issue in 2 days. I would give it less stars if I could

  Diane Schranz
11 months ago
The service team at Holz Watertown is so helpful and nice. Matt Brensel always explains things in terms I can understand. They know me on a first name basis. It almost seems like I am visiting family when I go there. Thank you so much for the great service!

  Brandon Robinson
3 years ago
Very terrible service!! We brought our car for service and they took it over night without telling us ahead of time, also told us there open til 6 on friday when they close at 5. When i picked it up on a Saturday morning i looked in the vehicle they ripped the interior apart and left it like that, and then proceeded to tell me that there too busy with oil changes to put it back together. Ive never thought i would have to see or deal with something like this. Totally unacceptable. In future reference stay away from this place.

  ryan hodel
a year ago
Jessica was awesome from the very beginning. I was looking for a truck and I only had about 4 days to find what I needed. She did not pressure me in any way shape or form. I did however have an issue with my brand new 2022 Silverado 2500. I only have 258 miles on it and the ECM already broke and it s been in the shop for 3 days now and they re not sure when I ll get it back. I m waiting to see what sort of compensation they offer me since now I m 3 days behind on a job I was supposed to start on Monday. Hopefully my customer doesn t fire me and I lose out on a $15000 fence. We shall see how this goes

  Michelle Mayer
a year ago
Jessica was amazing!! Customer service was great, she answered all our questions we had through the purchasing process! Honest and transparent the whole time, we will buy from no other now due to our experience!

  Kim Dabel
2 years ago
We were told we had a major issue with our car when we took it for an oil change to another place. Called and talked to Shawn (service manager) he told us to bring it over right away. They took us back, looked at the car with us, and showed there was nothing wrong with the car and what the other place was saying was wrong - which was evident while we were looking at it. They did the oil change right away and didnt charge us a thing. All the service folks were very kind and helpful while we were there waiting.

  Maya Deleon
10 months ago
Jessica is amazing! Without her I wouldn t have found my dream car. Thanks for being super helpful and also tons of fun along the way

  Yuriy Bohachuk
a year ago
I'd like to give a huge thanks to your service department and tech team. You guys took care of my truck in a timely manner. Front desk gentlemen were very professional and pleasant to deal with. Much appreciated.

  Cindy Wert
9 months ago
Jessica gave excellent customer service, and has great knowledge of our vehicle. Would recommend and will buy from her again.

  david knapton
3 years ago
People there were very VERY polite....They understood my issue and fixed it quickly....I've done business over years and love talking to all of them. In the past I purchased 4-5 vehicles Bernie was awesome salesman. Helped me with the new stuff on the vehicles. Mechanics didn't make me look dumb, they were willing to show me without hesitation. Parts dept went all out for find what I was looking for. Give them ALL raises.....

  Wendy Grunewald
2 years ago
Not only did my sales person get me into a vehicle that I am extremely happy with she also helped my husband go over his Chevrolet that we bought at another dealership. The other dealership had not gone over some of the options so Jessica at Holz took the time to go over all our questions regarding his vehicle as well as my new one. I have already told anyone looking to go to her, she's amazing.

  Laura Michelle
3 years ago
I have always had such good experiences with Holz. However, this last time was only like I was being pranked. I took my car in to get checked over (check engine light, a/c not working, and oil change). I placed the appointment virtually for 3PM on a Wednesday. When I called Wednesday evening to find out, they advised it would need to be checked on Thursday and that I would have to leave my vehicle. As that was news to me, I scrounged up a vehicle to borrow to get to work and kids to daycare/school. On Thursday, I called in to find status around 3:30 as I still had not heard anything. It was at that time I was advised that they needed a machine from another location as theirs was down to diagnose my check engine light. So they would need the car through Friday as well. Friday morning, I received a phone call and was advised of the charges if they were to do the service. At that time I requested that I pick up my vehicle and would look into that further on my end. I unfortunately do not get off from work until 5PM on Fridays and realized when I came in to pick up my vehicle, the location was closed. I had my partner go in on Saturday morning to pick up the vehicle. My car was never put back together. He brought it home and my glove box in the front was still torn out and sitting on the floor. When I opened the hatch to my SUV, all the plastic surrounding were pulled off, the trunk floor was ripped up and thrown into the back of vehicle. It was a MESS. I called and was advised they they were busy and wouldn't be able to get to it that day. I advised that was unacceptable. I will say that Melissa in the front was a godsend. She was able to have someone come out to my house, grab my car, and had them put it back together. These are the people that don't do this, as weekends are more for oil changes and not vehicle reconstruction. Because of Melissa and the gentleman that picked up the car, they were able to get it back together and even topped off my gas. However, I still find the way the car was left completely unacceptable. But Melissa was NOT to blame and I think she handled this whole situation VERY well. Because of her, I MIGHT think about using the dealership again, but only with the closest eye possible and me sitting there...no surprises.