Superior Glass Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Vicki Everrett
a year ago
What a wonderful experience. Scott was an expert at measuring and accommodating for wall being out of plumb. The shower glass delivery was in the time frame given to us and the installation was professional to the extreme. Out floors were protected, they were very conscientious in the installation and clean up.

  Daniel Koehler
4 months ago
These people really went out of their way to make sure that my broken window problem got solved quickly. The work produced was excellent as it was an uncommon frameless window. The staff was friendly and accommodating. Thanks so much!

  Lela Brown
5 months ago
The change in ownership of this business has clearly made a huge difference for customers that were used to dealing with people that not only enjoyed their job, was good at their job But also had good communication within the business. What should have been a seamless experience has been a nightmare, lasting nearly 6 months. I am a tenant and not the homeowner, so I was given no choice but to deal with these people all this time, including a very rude and crass person, named Samantha, on the few occasions that the phone was actually answered when I called. I regret not treating this like a full-time job and staying on top of these issues because I had no idea that they would make an appointment with me and then nobody would show up. I have multiple jobs, responsibilities and health issues that eat up all of my time, so unfortunately, two weeks went by before I gave up and tried to call again after the initial appointment had passed by with no one showing up. Took several phone calls and dealing with that same girl with such a huge chip on her shoulder and after several weeks, somebody finally came out to do an estimate on the window. Luke was great! Very polite and thorough and let me know that the window would be ordered ASAP and I would get a phone call when the window was ready. Nope A few more weeks went by so I tried several times to get a hold of someone during business hours. I left multiple messages and there were a few instances in which the phone rang and rang and rang I try to be patient and give the benefit of the doubt but with this situation, I am utterly blown away at the audacity of the rudeness when someone actually did answer the phone. Meanwhile, I am looking at a 5 x 5 picture window in my living room that has not only continued to develop a huge crack horizontally from end to end, but four months into this nightmare, it developed another crack vertically from top to bottom! I taped plastic on it because I had no idea what was going to happen, and how long these people were going to take. Trust me if I had any say in the matter I would ve called a much more reputable company I finally got a hold of someone else on the phone and had to reschedule an appointment that I fought so hard for because of a flake at my job. I was told that I would get a phone call letting me know when the appointment can be changed for and heard nothing for weeks Again One day while I was at work, I suddenly started getting texts and phone calls from multiple people, only to find out that there were two men standing in my backyard wondering why I wasn t home. Why? They were booked an appointment for the window replacement at my house, but I nor the homeowner was ever told! Nobody knew what was going on except for whoever made the appointment without my knowledge at this poorly run business. When I called Luke back after hearing his voicemail, he told me that they would not have been able to do the job that day anyways, because they were incorrectly informed of what the job entailed. He told me that somebody would get back to me with a new appointment and guess what? Again it went radio silent for two weeks. I tried several times to call and finally decided to try another method of communication, hoping that whoever takes care of the Facebook page would respond to a message. Less than 10 minutes later, I was having a very painful conversation with Samantha again. It s amazing how rude someone can be to a stranger and think it s perfectly OK after pleading with this person to help me get this nightmare over because I cannot take the stress anymore. I deal with a health issue that responds to stress and this has been a real doozy for me. I was finally given an appointment that might actually work for today. I almost cried when I saw the 2 men arrive & get it done in 2.5 hours but they damaged the frame badly and destroyed my glass birdbath & don t care :(

  jodine blegen
a year ago
We highly recommend Superior glass! We recently got a high dollar estimate for a window repair and door handle replacement on our van. We decided to get another opinion, thank goodness! Superior glass was fair and honest in price and did a phenomenal job! They were so kind, detailed, and professional. They even repaired our door. Thanks again for your exceptional service!

  Lake Superior Refacing
a year ago
Our business used to order strictly from Superior Glass because ordering was straight forward and the whole process was seamless with great customer service, but with a change in ownership they have made it so complicated and frustrating when trying to place an order. Now, when I called I was transferred to Superior Glass, no one answered the main line so I had to leave a message. A day passed and no one returned my call. I called them back. Was transferred and a lady answered who took down all my info of what I was looking to get. She said I d get an email with a quote that I could approve. She didn t come across as upbeat or friendly, but that s not a huge concern. I didn t get an email, but I did get a call that I missed late in the day w/the pricing. So I called them back a couple days later hoping to place/approve the order. After being transferred a couple times, the final guy Tim, didn t answer. So I called back again, and re-gave the lady all my info of glass and my company info. She did pass it on to Tim. I did eventually connect w/Tim the same day. He said our business name incorrectly which was a little off putting. After that phone call, about 30 minutes later, I did finally receive an email to be able to approve the order.I had also calmly expressed my simple concern that as a customer it s frustrating that ordering from them is no longer simple, first by having to be transferred, but most importantly that ordering shouldn t have to be this big multi step/multi day process of phone tag, waiting for emails that may or may not arrive to approve an order, and when calling back no information has been saved and having to repeat.That critique clearly was misinterpreted as simply being unhappy that when you call you first have to be transferred from an auto glass place since that is what Tim apologized to me for. My concern is how time consuming the process is, playing phone tag, and getting information saved and to the correct person, waiting on emails, etc. It was a not worth the unnecessary runaround and time out of my day.However, in a matter of 5 minutes I called Hagens in Cloquet, set up an account with them, got pricing for what I wanted and placed my order with them. That s how it used to be w/Superior Glass. I hope they do well as they are a locally owned business and were great in the past. I m only taking the time writing this as constructive criticism that could hopefully be used to see the customer s point of view, and in return have those flaws worked out.But, unfortunately we won t be using them anymore.

  Felicia Annette
3 years ago
Very friendly, and very helpful ,very affordable! Same day I called for a estimate they came to my work and replaced my windshield. Only took An hour and the technician was great! would definitely recommend to anyone amazing service!

  Bree Kirk
a year ago
Did an amazing job! Friendly and fast service, I recommend SGI highly. Locally owned and great family, thank you!

  Pane Remedy Window Cleaning
4 years ago
We had four storm windows repaired for a client recently and the quality of the work was excellent! They were 40 year old Pella interior window panes and the some of them had developed cracks over time. We brought them in and Tim explained how they were constructed and how they would be repaired. They look great. Really a first rate business! Thanks again, Steve and Jim

  zachary messina
a year ago
If I could give more stars i would. Great service and very fair. Highly recommend.

  Asa Spicer
3 years ago
Always able to take care of me. Long lead times but only because they have to order things so it's not their fault. Super friendly front desk ladies!

  Jennifer Walther
5 years ago
Fast and affordable! Only took a few hours.

  Tico Taquito
5 years ago
Tim and SGI are amazing. Lightening Fast, affordable, worked hard to meet our needs, brought in an old front door and the job was done in a couple hours !! highly recommended

  Nigel Naughton
9 years ago
What started out as really a really bad experience turned out to be a good example of nice customer service. I brought in a windshield to be duplicated and they cut the wrong thickness glass and threw my original in the trash. I ordered new glass from a place in California and they completely reimbursed me.

  Gunnar Middleton
3 years ago
They have great service, got the job done super quick, and the quote I got was the best in the area. I don't plan on going anywhere else in the future

  Craig Gerlach
4 years ago
One of the few places we can go to get our glass needs taken care of. Can buy glass or have them do the repair. Always friendly and attentive to our needs.

  David Anderson
4 years ago
An excellent choice for auto glass. Fair priced, professional and laid back. It doesn't get any better.

  Patricia Meyer
4 years ago
Excellent service. Cracked windshield repaired in under 30 minutes.

  Paul Tribbey
6 years ago
They do all my hotrod auto glass. Randy does great work.

  Randy Gordon
5 years ago
Fast, friendly service to get your windshield replaced or repaired.

  Donovan Bender
3 years ago
They were really nice and extremely helpful!

  Patrick W
2 years ago
Reasonable and they got it done quickly.

  Devon C
7 years ago
Excellent service! Very nice showroom

  Jodi Rochon
4 years ago
Always great customer service

  Tim Rogentine
3 years ago
Quick and friendly service!

  Nick Seefert
4 years ago
Friendly and helpful service!

  Tim Nowak
4 years ago
Great initial impression

  Troy Lockwood
6 years ago
Quick and friendly

  Don Marek
2 years ago
Good place

  mark horn
5 years ago
Good Company