East-Side Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Darcy Phiffer
5 months ago
Tire blew on the interstate, tow truck recommended East Side Auto, I showed up as soon as they opened and explained the situation they were happy to help! The tires are not average size and hard to find. Troy went above and beyond to find some and at a decent price! Even with the Holidays he has made sure to keep me updated and trying to get things done as soon as possible! He was even able to save the rim and the sensor!! Highly recommend!

  Byron
7 months ago
Check over before alignmentI have an older GX470 SUV. It needs an alignment after installing a lift kit. They were nice enough to check over bushings etc before doing the work. They recommend replacing certain parts before doing the alignment. I am mechanically inclined, but not an expert. I can replace the parts they suggested however I can't do an alignment. I will be returning for the alignment after I finish the repairs. With the rising prices of everything, it's refreshing to have a shop willing to do something like this. Excellent experience.Today I am doing my wheel bearing, prepping for the alignment

  Jack Williford
10 months ago
They weren't shy with the impact. Marred up my wheels a bit while replacing my tie rod ends. They did a good job on the repair but damn did they really take advantage of my girl while they had her alone.Service: Wheel alignmentService: Wheel alignment

  Jeffrey Sundby
3 months ago
Great customer service, good initial estimate, and very good work. I always go to Troy and Shelly's place for my car repairs.

  Tyson Pooch
a year ago
The first time I went to East-Side Auto it was because they were close and convenient. I continue to go to them because of their honesty and quality service. Conveniently close is just a bonus now.Service: Auto maintenanceService: Auto maintenance

  Paul Robertson
4 months ago
They did an excellent job repairing my vehicle in a timely fashion for a reasonable price

  Paul Goemans
11 months ago
Balanced and installed new tires, performed four wheel alignment. Well done!

  Julia Reed
3 years ago
I know this is odd to post a review from an experience that was ago, but I've been dealing with mechanics lately and wanted to pay homage to the most incredible garage - I was pregnant, it was the dead of a freezing cold winter and we were traveling a long way back home to New York when our truck began rattling and stalling in Wisconsin. Long story short, these guys got us in right away and treated us with such kindness and respect, like we were one of the locals. They did a wonderful job (rapidly) and charged us an extremely reasonable price for the extent of the damage. Will never forget their kindness. Thanks guys.Services: Auto engine diagnostic, Engine repair

  Chrome70
a year ago
Troy & Derek.....TYVM Y'all! Took wonderful care of my car! A terrible repair shop did a horrible transmission job. These guys got my baby soundin quiet & drives awesome! I will never go anywhere else but here! Superb customer service!! Again, thank you so much!!

  Phillip Anderson
4 years ago
Been using East Side Automotive on and off for about 4 years. The work is done quickly and the rates are on par or better than dealerships or other shops. Never had an issue getting an appointment, even on a Feb weekday when my water pump went out. Repair was done that afternoon and picked up my vehicle the next morning. Highly recommend them if you're in the area or looking for a dealership alternative.

  Matthew Evans
2 years ago
Just had a great experience at east side auto. We brought our van in for check engine light and loss of power. They ran the diagnostic (which I knew was going to be $80) they cleaned the MAF sensor and didn t charge anything for that service. They could have just as easily charged .5 hrs of shop time to clean the sensor but they didn t! Thank you!

  Ted Zoromski
6 years ago
I've brought in my Honda Civic which needed work done, they inspected my car and said I needed brakes and the brake lines were rotted out and needed replacing as they could've broke apart if they just serviced the brakes alone. After the work, my brakes were great for a week, then went "soft" so I brought it back. They took it for a test drive and confirmed my claim. Reinspected the lines, no leaks, but they tightened the nuts more and flushed the lines..no cost to me. I now own a 2016 Transit Connect and plan on using them for my future repairs.

  Adam Lesser
6 years ago
I went here a few months ago to get my brakes done, for a tire rotation and alignment on my 2013 car because my car was riding rough at high speeds and felt unsafe in wet conditions. My muffler was also loud. All in all I paid $537. I paid twice as much for brake parts than I could have bought them for online but I just moved and didn't have tools so I bit the bullet. My car drove worse than it did before the alignment and rotation. I cannot go faster than 70 or my car is shaking and feels unsafe. I hydroplane at very low speeds in the rain. My muffler was quiet for a month and then it was just as loud as before. Angry about spending so much, I refused to go back although I should have. 3 months later I have one of my tires which I bought only 7 months ago that is almost bald and another is much more worn than it should be. I don't know if there is another issue going on but they didn't find it or tell me there was when I was there. No problem with the brake job besides the expensive parts. To be fair they were nice and courteous and I understand they have a good reviews that's why I chose them but this was my experience, take it for what it's worth. I will not be using them again.

  Morgan Miller
4 years ago
East Side Automotive sure does stand apart from the rest, in the best ways possible. Paul who greeted me with a smile, was kind and patient with me. As a female I have been taken advantage of, (stereotypical reasons) with charging me unnecessary services. Not here. Efficient service, Clean environment, and friendly service. What more could you ask for?!I'll make the 45 minute trip to East Auto, it's well worth it!

  Adam Schmitt
6 years ago
Troy and Shelly are a class act. They are great owners of a very experienced shop! Over the past couple of years I have had a full brake job, full custom exhaust system, valve adjustment, and initial engine firing for my prototype build. I trust their experience and expertise, and that is very important to me, and my build. I am blessed to have found them, and I plan on continuing to have my vehicles serviced here. By the way, Stevey and the Nicks are some of the most fun mechanics you will run into. If you are looking to have your diagnosis and repairs done right, you should come here.

  Dustin Ewers
5 years ago
I really want to like these folks, but they don't keep their promises.Took one car in when it broke down on the highway. They said they d have it fixed the next day. I had a squeaky belt on my other car and wanted that fixed too. They said they'd be able to fix that when I picked up the first car.I called the next day and they didn t even order the parts. Even though my wife authorized the work, they ignored her until I called in. They claimed that they would have the car fixed the next day and they'd be able to look at my second car right afterwards.The next day rolls around and they managed to fix the first car, but then refused to honor their promise to look at my other car. They were too busy to do the work they said they d do two days prior. Now I'm stuck with a broken car and no one else in the area has enough availability to fix it until next week.I ll be taking my car elsewhere from now on.

  Rick O'Dell
a year ago
Awesome shop, everyone is very friendly and helpful. Explained to me fully their findings for my vehicle. I trust them and will definitely come back here in the future as needed, thank you!

  Aven
3 years ago
Currently redoing some of their work to my grandmothers car. The negative reviews for them do ring some truths. The overpriced parts vs. the quailty is my biggest issue. (I understand there should be some markup) They also don't seem to have the attention in the details. Like trim... I see few issues with the installation jobs and seals seam to be done well. But, If you aren't mechanically and consumer inclined, they seem like they take a little advantage of that fact.

  Karen Paulson
2 years ago
Worst service I've ever had. They took 3 weeks when they said it would take 1. They marked me up 400% on parts and dodged me every time I tried to get an update. BEWARE!!! I'm not sure how this business has lasted this long, they took advantage of my lack of mechanical knowledge. I also talked to other mechanic to find out just how badly I was ripped off and taken advantage of and they all agree this business is the absolute worst. Look elsewhere!Service: Engine repair

  Marlene Huebner
4 years ago
They aligned my car and I returned as a dash light came on. They had it rechecked and a connection was not plugged in when I bought it. The service person plugged it in for me. The alert light came on 40 miles later. Have to replace a bearing. Great service.

  Dale Shumway
3 years ago
On the afternoon of 7/23/2020, we left Janesville WI to go to Stoughton. We no sooner got on the highway than our Battery light came on. We drove to Stoughton and stopped into East-Side Automotive to ask them to check it out. Somewhat to our surprise, they pulled our car into the shop right away and after a few minutes told us that one of our belts was missing. They happened to have the correct belt in stock and immediately put it on the car. In less than one hour from the time we stopped in, we pulled out again with the problem completely fixed. The personnel at the facility were very friendly and treated us well. If we lived nearer to Stoughton, East-Side would be our new service providers! Oh, yes, the charges for this service were less than 1/2 of what we expected to pay. I can't say enough nice things about this business - if you're near Stoughton and need automotive service, I strongly suggest you give them a call!

  James Dubois
2 years ago
Scam artists theyve had my car 6 weeks. I took it in for a simple sensor change paid them 1500 dollars and when i went to pick up i find they blew up my engine absolutely terrible service when i call them i wait days and all they do is text. This place needs to be shut down.!!! Beware 400% mark up. Expose this shop!!! Make this go viral!!!!!

  Jay Johnson
5 years ago
Repaired front linkages for suspension and sway bar on my truck. Used quality parts and completed work in just one day. Saved me over $700 from what the dealer acoss town quoted plus they were able to dig up a rebate from the parts manufacture for additional savings. This is where my truck will go for repairs from now on.

  Rob Kirkpatrick
4 years ago
This is the only place to get your vehicle service at a working mans price. The labor cost definitely doesn t reflect the quality I ve paid double at other places only to get a portion of the quality. Honest Knowledgeable and Friendly atmosphere you won t be let down.

  Luke Justman
5 years ago
I live in Madison and work in Stoughton. On the way to work I experienced some front wheel wobble. I called east side and got my car in that day. I was worried it might be a bearing or an alignment issue. It was a Friday and I'd planned to travel to see my family for one of the few times each year we're all back together.East side helped take the stress out of the day by getting me in right away, providing great service, and communicating clearly. They charged a price below what I expected and had it done for my road trip that day.Thanks!

  Mindi Smith
7 years ago
Eastside Automotive is the place for your car. They don't try to tell you that you need all kinds of "other" things done when you go in for one thing. They are honest, and trustworthy. They do good work for a good price, I don't feel overcharged when I take my car in. They will give you a ride home as well when you drop off if needed.

  Nathan Panka
7 years ago
Car broke down on the way home from Madison to Janesville. Had the car brought to Eastside Auto in Stoughton based on google reviews and it turned out GREAT! They were both professional and knowledgeable. Dropped the car off after hours without an appointment they had it done the next day!!! Pricing was very competitive and the workmanship was great. Would recommend completely. To bad they are not in Janesville because this would be my go to for any car repair!

  nate
5 years ago
Not sure whats to discuss.you were trying tio charge me 1400 dollars for a break job that is going to cost less than 800 bucks anywhere else i get a quote.took my truck in there and asked for you to look it over before i drove it and make sure things are up to par.all that was done was checking my check engine light.if my hood was opened there is clearly problems you could see right off the bat i needed new battery and terminals.stalled out twice on my way up there. but nope i was told it was good to go.then i got two new tie rods and ball joints along with an alignment.since the day i drove it from your place my wheel has been at 10 o clock just to go straight down the road.i figured since it was an older vehicle no biggie.talked to numerous mechanics and it shouldnt be at 10 to go straight. alignment is way off.why would i bring something back into you for you to find something else to overcharge me on.

  Callie LaPoint
4 years ago
This team has seen my former lemon car so many times and offered nothing but great service and explanation. Never demanding a now service, but kept everything on alert when I would go in for my regular appointments. Highly recommend!

  Kathy Hecker
5 years ago
We were on a trip from the East coast to North Dakota and had a car problem. They did a diagonostic and told us how to fix the problem in less than 20min. They were really nice and didn't even charge us for the short check up. Would definitely reccrecom in the future!!!