Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Kristina D.
3 months ago
I took my card there. And they expect me to pay a $100. But why And I take my car there a lot. But after my car gets fixed they tell me they're more problem with it I think somebody screw me over. I am so fed up. Why did they have to put more work? And more work into it. With my car, it Completely fine
Calvin Rossman
3 years ago
I Started having vehicle trouble on a Sunday afternoon on the way home from an ice fishing trip. I called Jocks randomly after searching auto mechanics in the area. I live over 100 miles away and have never been to spooner WI in my life. He answered the phone on Sunday and said to drop the truck off (and I could park my trailer in his yard too) and he would do his best to squeeze it in his schedule Monday. I was able to pick the truck up Monday evening. The repairs were done right and for a reasonable price. When i showed up to pick it up he had the truck hooked back up to the trailer and ready to go. I wouldn t hesitate to to bring my truck there anytime. THANK YOU!!
Alexander Garnett
3 years ago
They were able to tow me and get me back on the road less than 2.5 hours after my wheel fell off. No BS, fair price, friendly and great service. Thank you very very much Jock s.
Chris Meeks
9 months ago
Excellent service. 1st day on vacation and the end of the work day for the shop our alternator died on our vehicle. Jock's arrived to tow the vehicle back to their shop and confirmed it was the alternator 10 minutes before leaving for the day. Jock's had us up and running a day later at a good price and we continued our vacation thanks to them! Definitely recommend them for towing and repair!
Marty Emeott
9 months ago
Excellent service! While driving from Hayward to Spooner, my tire pressure warning light came on. I went to "Jock's" and was treated with respect and courtesy. Waited a short while and a gentleman came out to drive my vehicle into one of their bays. They found a leak, fixed it and I was back on the road in about 1/2 hour. Would highly recommend this highly efficient operation!
Mary Hart
11 months ago
Jock�s saved the day! We were having mechanical issues that would have prevented us from making the 300 mile trip home safely. One phone call and they let us bring it in right away for diagnosis, ordered the parts and had it ready to go the next afternoon. We couldn�t be more grateful. Top notch quality service, fair price, and they obviously care about their customers-even the ones they�ve never met. Thank you so very much to everyone at Jock�s. Highly recommend.Service: General repairs & maintenance
Jon Shields
11 months ago
We live 4 1/2 hours away and we're leaving in 3 days when a/c bearing went bad. We explained our situation and they did a PHENOMENAL job of taking care of us. Cannot say enough good things about these people. So friendly!Service: General repairs & maintenanceService: General repairs & maintenance
Justin Meinhold
9 months ago
Wonderful help towing my boat trailer and boat to their garage when I broke down by Hayward on a Sunday. Trailer fix was going to be more than it was worth and they were upfront about it all. I got a new trailer and the whole shop helped me move my boat from the old trailer to the new one. Above and beyond!
Paul Rollmann
a year ago
I was up in the area with friends snowmobiling when my truck was running rough. Had a 5 hour drive home. I ended up limping it to a truck stop in Trego and parked it.Got a ride home and called Jacks. Told Rose my truck was parked in Trego, asked them to tow to their shop and fix it.They got my truck back to their shop the same day I called (Monday) and looked at it Wednesday. Diagnosed the problem to the fuel pump and replaced it by Thursday. They noticed the feed line to the engine was rusty, and changed that too. (good call!)They got the job done in less than a week, and didn't over charge.Rose was super helpful, and there invoices are very accurate and detailed!Thanks so much to Jacks for helping a guy out, and being fair and detailed!.They could have charged me $1000's, cause I had no other option.Highly recommend.Service: General repairs & maintenance
Lindsay Barnes
a year ago
One star for not running me into the ditch. Second day of being passed and blasted with snow and road debris by your tow truck needs a review. Take the freeway if you are in such a hurry!A flatbed tow truck traveling 70 mph on a county road for the second day in a row. The first day I thought maybe there was a call that you needed to get to. Today I realized you are just driving that fast to get to your shop. Be aware that their are Mothers trying to safely get their kids to school as well as others driving carefully on the snow and ice so they don't have to call you. Tow truck drivers are to help people out of the ditch not put them there.
Alabama Matrious
a year ago
Got a flat tire the day before and waited 3 hours for triple a. They never showed so the next day I brought a tire to this shop and they towed my vehicle back and had it fixed the same day. Definitely will be coming back here. Thank you!Service: TiresService: Tires
Scott Kriebs
a year ago
Had overheating issues with our car while we were headed north on vacation while traveling on a Sunday. We limped the car along until we got to Spooner and we called it. Called Jock's on a Sunday and he answered the phone, which surprised me. Dropped the car off that night and had it back a couple days later. Great service and a fair price. Thanks!Service: General repairs & maintenance
Laurie Shannon Herrin
11 months ago
My alternator went, and I was a long way from home. They fit me in immediately, and were really kind and helpful. What a great shop!Service: General repairs & maintenanceService: General repairs & maintenance
Brea Zimmerman
3 years ago
We had a badly leaking brake line, they got it towed down to their shop the same morning we called. It was ready the next morning with new better quality line and the price was very fair. Really helped out when we were in a pinch, we will definitely be returning when we need work done in the future!
mark higgins
a year ago
Great experience, they looked at my duramax for free and then referred me to a shop better equipped for diesel work. Also they are really flexible towing aswell
Dan S
a year ago
Girlfriend driving my car... broke down 2.3 miles away from this shop... They charged $106 dollars for a 2.3 mile tow back to their place where I am also going to fix it. 30 Dollar part cost me 300 dollars to get fix.... I am now out $400 dollars for a minor plastic piece that I have replaced myself before in one hour (I get labor and all of that but come on)... Expensive day for the spooner locals taking advantage of a gal that was broken down with two kids in the car. Oh by the way... They never called me to tell me the quote before doing work... they just did it and said you owe this much money... I don't know about you but most shops I deal with always give me a call and say here is what's wrong with it... this is how much it will cost to fix with labor (estimate)... but I got nothing here. Save yourself and do not go here.Service: General repairs & maintenance
Steve Chance
2 years ago
I was broke down just north of Spooner on highway 53. One call, short wait. In short order they were able to get the needed replacement parts and install them. Faster than I ever expected I was back on my way north! Great service for a fair price.Service: General repairs & maintenanceService: General repairs & maintenance
Suzanne Kubnick
3 years ago
TOO MANY coincidences to be considered trustworthy!Brought our vehicle in to be repaired. Told them EXACTLY what needed to be repaired. Never received any phone calls to give us an update. We called 2 WEEKS later and (what a coincidence) they were just pulling the car into the shop. WE had to call back 2 days later and (another coincidence) they were on the other line ordering the part! 5 days later, WE called again, and (another coincidence) the part JUST arrived. Explained that they could return the part and we'd be taking our vehicle somewhere else. They already had another customer who could use the same part (again, WHAT A COINCIDENCE?!!?)Leaving us without a vehicle for nearly 3 weeks is not acceptable and being lied to is truly the worst customer experience anyone can imagine
Wolf Man
a year ago
Dropped my daughter's vehicle off there for service, they diagnosed the problem but couldn't fix it on my time line. Most places would charge $$ for the diagnosis, they didn't. If I ever need work done in the future they will be my first call.
Jessie
3 years ago
These guys were the only ones in a tri-county area who were able to fix my Mazda's headlight issue. I always go to them now for anything I need even though they are an hour out of the way. I appreciate that they are reasonably priced and get the job done well!
nate truth
a year ago
Have taken my classic cars and new vehicles to be worked on for years. Problems fixt every time. wheel alignments new exhaust tires timing issues and much more. Always a good experience!
Chris James
3 years ago
My father was on the way to the cabin July 3rd with a tandem trailer. Blew a tire a couple minutes down the road. I called Jock's, the lady who answered the phone was very polite and quick to check if they had a tire in stock. They had the tire in stock, my father was in and out in under 20 minutes!!!!! The boys doing the work even put lunch on hold to get him back on the road. Could not ask for more. Thank you.
Brian
3 years ago
Broke down on our way home from Thanksgiving late on Sunday night. I called and they came within 20 min. Dropped us off at a hotel and fixed our truck the next morning. We were on our way before lunch. Very happy with our service.
Robyn H
3 years ago
We were on our way to the Apostle Islands when our breaks went out. We called someone we knew in the area and they just said "take it to Jock's". So we did. And I'm so grateful we did! It was late in the afternoon but they got right on it and it was ready the next morning around 8:30. They gave a loner car and suggested a local hotel. I thought the trip was over but, thanks to Jock's, it was only beginning. Thanks Jock's!Services: General repairs & maintenance, Brakes
Juanita Amundson
4 months ago
Just a bunch of great people. Prices were great.
Mel Zehm
3 years ago
I had a van with a tensioner that went bad and they fixed it the same day because my employees came from out of town to work. Our family has used them for many years and have been pleased with their service.
Craig Yolitz
5 years ago
Called them on Monday afternoon with an electrical issue on my 2002 Toyota Tundra, got my truck in the next day, the solved the problem by the next morning at a fair price. Would highly recommend anyone in the area to give them a try, I did and will do so again in the future.
Joseph Johnson
a year ago
They saved me from being stuck in the exit traffic lane with a broken tie rod at the local convenience store where I work the graveyard shift. They came out and towed me to their shop, fit me in their booked schedule and got me back on the road. Thanks guys!!
Summer Bourassa
2 years ago
After recently moving here from out of state, I didn t know very many people. I broke down at the grocery store. They were very nice and there within minutes and had me on my way. I m so thankful!!!
Rob
3 years ago
The people that worked on my Durango where excellent the vehicle is running great definitely like their service the only down part is the lady that works at the counter is not exactly customer service friendly