Shawns Auto Repair & Performance

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jess Hisel
5 days ago
Great service everything we go there. They have made accommodations to help us out and are always very reasonable. Great repair work and nothing has ever broke. They're awesome!

  Jenna Galstad
3 years ago
I drive an old '84 G20 diesel van that tends to break down at the most inconvenient times. The last time I had made a 300+ mile trip, and on my way home the van decided it was time for a nap. After reviewing a few shops in the Richland Center area at the side of the road, Shawn's had the most reviews with exceptional comments so it was a no brainer to me. He was able to tow the van to the shop at a reasonable price and had explained very clearly what the issue was and had it fixed in a short time (even during the pandemic). They even contacted me twice after I got the van back to make sure everything was working as it should and if I had any other questions or concerns. A+ customer service. I highly recommend Shawn's Auto to anyone needing their vehicle serviced.Service: General repairs & maintenance

  Kirsten Jahn
3 years ago
I can't say enough great things about Shawn and his tech Joe. A friend and I were in Wisconsin for an automobile enthusiast's rally. My Scion FR-S and his Mazda Miata had made the trek from Pennsylvania. While I was enjoying my time cruising through the Wisconsin back roads, my clutch hit the floor and my engine started to struggle to stay alive. Soon, I was stranded in what felt like the middle of nowhere with a broken throwout bearing.My friends and I knew it was time for a tow so we spent hours researching and calling auto shops in the area. No one was willing to help us on any accelerated timeline and even fewer could get us a tow. We called Toyota, Subaru, and a smattering of performance shops around Madison. You see, my car is heavily modified and the ideal place to take it would be a performance shop.Soon I found myself on the line with Shawn. He was so nice and sympathetic to my cause. Even though his shop didn't have "performance" in the name, and I surmised it would be more of an American car type of place (I am in the Midwest, I get it), Shawn really had all the answers. He had a tow truck and could come and fetch me himself (no waiting hours on the side of the road for AAA) and he had a loaner car so I could still have a good weekend with my friends. He reassured me that his resume was long with modified cars (how can you really tell on the phone?!) and his overall demeanor put me at ease. While my friends didn't really understand why I chose this random shop in this teeny tiny town, I told them, trust me, I really like this guy.In a couple hours, Shawn soon came to my rescue. Delivering his shop's loaner car on the side of the road, and bringing wood boards to help my poor low Scion get up on to his tow truck. I watched with supreme anxiety as she mounted his flat bed and Shawn began to tell me stories about his personal builds, along with photos on his phone. He told me that he wanted me to feel at ease with his knowledge. I was floored. If I were him, I would have been so mad that some random woman from Pennsylvania was skeptical of my skills! Talk about customer service and professionalism.I bid my car "goodbye", with extreme anxiety, and tried to have a fun weekend without her, but with my friends. When I returned to Shawn's shop on Monday, I found my car on their lift, with everything apart and ready to go. Now we were just waiting on parts. Shawn gave us some recommendations for hotels in the area, as well as places to eat, and we found ourselves stationed in Richland Center for a time. My friends and I spent a lunch and breakfast stationed on the patio of the diner down the street, with our eyes intently fixated on his shop. On Tuesday it was lunch, where we stalked the UPS man down and saw the actual moment that my new clutch arrived. On Wednesday it was breakfast, as we waited anxiously for Shawn and Joe to install my new clutch and fully test it.Eventually we saw my car drive by, she was alive! Joe brought her around to the front so we could load her up with all of my stuff. What an awesome guy! He expressed to me that he was anxious about a noise he heard but that he had checked and double checked everything and felt confident in his work. It was so nice to actually talk to the person who worked on my car and to find that he was so conscientious about getting me back on the road reliably and safely.Overall, I would trust Shawn's shop with your car, hands down. Not only do they know what they're doing and complete work in a timely fashion and at a reasonable rate, they're just damn good people. Shawn and Joe literally had no reason to be so accommodating to me and to treat me so well, other than their own professionalism and generous natures. I can't say that I'll ever be a repeat customer because I live states away but if I did live in the area, I'd for sure be going here.Service: Transmission

  J Stadler
a month ago
These guys have been really good to work with. I really like the texted estimates and invoices.

  Lindsay Dilley
2 years ago
Great place ! Due to my job I was unable to meet with in person , Shawn was extremely helpful, polite and pleasant to work with. They picked my vehicle up ,serviced it, allowed me to pay over the phone and then delivered it back to work for me . Very conveinant and affordable . THANKS Shawn! Plan to do business in the future with Shawn's automotive

  Joella Phillips
4 years ago
I just moved here and I looked everywhere for someone to fix my car and a lot of places didn t want to do it even though i had the part already to fix it and someone recommended i go here and i would rate this place 10 stars if i could!! super friendly and professional and helpful. Shawn really cares about getting your car fixed the right way. Really reasonable with price too, people wanted to charge me 100-120 dollars for fixing my car even though i had the part and Shawn initially said 90-95 but after he fixed it the same day i brought it in he called me and said it was only 75 dollars. amazing customer service it s officially the only place i trust to get my car fixed now!

  Mike Scheopner
a year ago
Shawn's motorcycle repair got me up and running again after breaking down on my custom chopper. They went all out to get the parts fast and get even swapped out a tire with one from his own bike so they could get me rolling faster. I couldn't be happier! Thanks guys!!

  Karen Olsen-Ernst
2 years ago
We had a tire issue on our camper as we were passing through after hours. Shawn happened to still be at his shop, and let us park in his parking lot till morning when he went on a chase to find the tires that we needed. He found and replaced the tires and had us on the road by 10:30 in the morning. Our vacation could have been ruined, but it was saved by his shop and his employees!!!(Plus one employee came back after hours to start a repair on the electrical, then Shawn completed it in the morning when the new plug was there!). Can't thank these guys enough!!! They saved our day!Thanks guys!!!Services: Electrical repair, Tires

  john torgerson
11 months ago
Super helpful, and quick I had a difficult to diagnose issue, they figured out and had it fixed very quickly, and did a great job of keeping me in the loop on what was going on highly recommend and a big shout out to Joe, he was awesomeServices: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  Kyle Koenen
3 years ago
I was staying at an AirBnB outside of town and my cars starter went out. Called Shawn and he towed it into town that same day. Had it fixed the following day for a fair price. Ensured it got done in the timeline I needed before going home. Would recommend.Service: Electrical repairService: Electrical repair

  White Lightning
3 years ago
My truck started having motor issues(240k+miles) Shawn the owner called after he had diagnosed the problem and was very honest and friendly about the problem. He worked with my schedule, worked with my budget, and went out of his way to help me resolve my issues. My experience with this business was excellant.Services: Auto engine diagnostic, Engine repairServices: Auto engine diagnostic, Engine repair

  Ryan Mohr
9 years ago
I have been using Shawn's Auto Repair since we moved to the area in 2008. They have always been fair, proactive, and honest. Shawn and his team are great at what they do, and they have done a fantastic job of keeping our high mileage vehicles on the road. Thanks guys!

  Melody Hendricks
3 years ago
Love Shawn's Auto! Shawn has several well trained mechanics that all have good customer service skills. They care about your vehicle like its their own and tell you the truth about the needs of your vehicle before serving it so you know up front whst they will do to service your vehicle and the cost. They are in a prime easy to get to location in the heart of Richland Ceter so you can visit other stores and get shopping done while you wait for your vehicle. Shawn will do all that he can to help you, him and his other mechanics are straight forward and honest about their work. I have had all of my family vehicles serviced many times from routine maintenence to towing my vehicle that wouldn't run due to a broken pump. Every time I was informed of what was wrong with the vehicle, what it would cost to make informed choice of what i wanted to do and afford the repairs and all with courtesy.

  Amanda Antes
3 years ago
Today was my first time using this shop and it was a great experience. Service was honest, fast and professional. I paid $50.00 less than quote and am very happy with the repair done. Appointment has been set for future work! I feel confident bringing my vehicle here!Service: BrakesService: Brakes

  Jayla Mohr
6 years ago
We have went to Shawn for nine years and he has always been honest, fair, and reliable even when called upon at the last minute. I also am impressed that Shawn goes above and beyond with community service and helping out worthy causes.

  Randi Noggle
3 years ago
Shawn's always does great work and at a fair price. As with any car repair, there are always uncertanties along the way. If something isn't quite right, they make it right. Great customer service all around.

  Thaddeus Meizelis
4 years ago
Shawn got me out of a bind. I had a broken brake line out in Wisconsin (I live in Illinois) and he was able to tow my car and fix my brake line relatively painlessly and quickly. I cannot say enough good things about Shawn and his shop. Thank you!!

  Dani Mezz
2 years ago
Shawn and his crew are no BS. They get the work done in a timely fashion and back their labor. Willing to work on older vehicles. Reliable service.

  Larry Veith
a year ago
Shawn's Auro Repair is reliable, courteous, and professional.Hometown autocare you can count on.

  Woody Brush
2 years ago
Shawn is precise and to the point, good service and very friendly. He knows his work and will be a frequent visitor.

  Neil Hasselquist
9 years ago
All our vehicles are serviced by Shawn. We wouldn't go anywhere else! Neil & Rose Hasselquist - definitely satisfied customers.

  Mahican 17
3 years ago
I value how they pick up my car at work and bring it back after servicing. A call from Shawn updating me on my car is appreciated.

  Joshua Quackenbush
2 years ago
Shawn was very helpful, and did his best to figure out the problem and get us back on the road as efficiently as possible

  Jeremy Berry
3 years ago
Very helpful worked to find the issues I was having with my car . Highly recommend. Definitely will go back for any other car problemsService: ElectricalService: Electrical

  Max Lenk
2 years ago
Joe is always a great, fast, and helpful mechanic. Also love the service you all give.

  Greg Wankowski
a year ago
My Terrain never ran so good. Thank you Shawn.

  Mark Mccauley
a year ago
Good Shop! They'll be fair and honest with you.

  John Klaas
8 months ago
Meticulous yet able to carry on conversations. Straightforward.

  John Olson
2 years ago
Always been good price for work done and honest about what repairs are going to cost

  Hayes Kast
a year ago
Best shop in the area excellent service very thorough and knowledgeable