Bergstrom Nissan of Oshkosh

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sonja Hauswirth
2 days ago
I had a great first experience with Bergstrom. This was my first time buying a car and my salesman Vu Do at the Oshkosh location made the process easy and smooth. Highly recommend him and everyone at Bergstrom.

  Collin Visser
6 months ago
The newly renovated Nissan building is absolutely beautiful! Great atmosphere and positive vibes! The receptionist, Sales Advisors, and management were all upbeat and had smiles on their faces! This was an amazing car buying experience! HIGHLY RECOMMEND

  Patty Baer
a month ago
We stopped in Bergstrom of Oshkosh looking for a car. The salesman Vu helped us. He was wonderful to work with, very knowledgeable, patient and gave us options. We bought a car and have been very happy with it and our service! We would highly recommend him!

  Paul Van Auken
2 months ago
Jose was a really excellent service provider. Very friendly and helpful. Turned out I didn't need the big-ticket item but got a couple things addressed for a super reasonable amount. Bim was great as a driver, too.

  Jennifer mullenix
4 months ago
First I would like to say that yes my vehicle was repaired, but communication was VERY poor. I called multiple times as did my husband with no return calls 90% of the time. We finally got some results when he just stopped in unannounced at the dealership and asked what was going on. I believe he had to do that 2 or 3 times. You had my vehicle for a week before we were offered any loaner. I also had asked that an oil change and tire rotation be done as long as you had my vehicle. I was also informed of a recall and asked that be taken care as well while you had my vehicle after it became apparent that it was going to be at the shop for an extended period of time. I was told that all that would be taken care of.You had my car for 4 weeks and 1 day. I went and picked it up last Friday to find that the original issue had been dealt with BUT the oil change, tire rotation, or recall had not been dealt with at all. I, of course, was not very happy about that, but was just glad to have my car back. I went to leave the dealership and started my car only to have my car alert me that the air in all 4 tires was low. I just left and went to a nearby gas station to take care of it myself as I didnt even want to deal with the service department anymore.I do not want a return call, but my car will never be returning to Bergstrom for service. The service we were provided with was absolutely the worst I have ever dealt with from any garage, mechanic or dealership before.

  Emily Grunwald
3 weeks ago
Emmanuel was very helpful and assisted me in finding the perfect car for me. I didn t feel pressured or rushed while shopping at Bergstrom compared to other car dealerships I ve been to in the past. I would definately recommend shopping here for anyone looking for an amazing experience.

  Kathy Dahlke
4 months ago
Matt--- you saved me from falling into the abyss of buying a new car--and all with a smile!!. You are the best at finding a perfect vehicle and getting it done!. The experience with you and Bergstrom is second to none. Communication was spot on and the whole process could have been frightening,but was anything but!!. Thank you from the bottom of my heart for my beautiful rogue!!!

  Kimberly Haase
3 months ago
Matt Epling was super helpful, professional and informative. He made our experience go very smooth. I couldn't be happier with the Nissan. Thank you Matt for all of your help. You went above and beyond. 10/10 recommend.

  carla niemi
3 months ago
I had great experience working with Matthew Epling. He understood I was not in a position to purchase a new car but he treated me with kindness and respect by answering all my questions and not making me feel like I was not important.Thanks Matt for helping me.

  Jeanne Jacobs
3 months ago
Matt is exceptional in his ability to get you into the car you need and want!. I would purchase from him again in a heartbeat. Buying experience was awesome!

  David
5 months ago
Everyone that I met with at Bergstrom is truly professional in every way. They were all knowledgeable, informative, easy to work with, and I truly felt like they had my best interest at heart, and that they wanted me to find the right vehicle for me. There was no pressure put on me to purchase at any time just a willingness to answer my questions. If they weren t sure of some thing, it did not take them long to find the answer. I just stopped to look at some vehicles, and I didn t really intend to purchase, but I found the car that was right for me. I would not hesitate to recommend Bergstrom auto to anyone looking for a vehicle to purchase.

  April Funk
3 weeks ago
Services got done earlier than expected, which was great. Price was reasonable for what I got done, and Jose explained everything to me in terms I could understand. Overall, great experience and will come back for future visits.

  Bryan
3 months ago
Very friendly staff. Liked how they showed us the service on a video. Gave us an extra special treat by washing the car. Would take my car there again.

  Tyler Stumpf
6 months ago
Sales representative Derek was amazing! Managers Mike and Mitch were outstanding. I could tell the other manager Branden was new but he was also very nice and meant well. Overall fun atmosphere and great car buying experience. I will be coming back to Bergstrom Nissan in Oshkosh for my future cars as well.

  Diane k
3 months ago
We had the best experience with Bergstrom Nission while searching for our new car. The sales person .Matt Eppling .Went above and beyond in finding us the perfect SUV!If searching for a vehicle ask for Matt!

  Jim Hergert
6 months ago
A little different than normal because I have a Nissan and there was a sign at the service door to go to Honda service next door. Did that, had to wait a few minutes for someone to appear and check me in. Waiting room work counter was nice and helpful. Oil change and tire rotation completed a bit faster than expected.

  Bethann Kasuboski
3 months ago
Brought my vehicle in for an oil change and tire rotation. I was running late and they still got my vehicle in and done in no time! Very thankful and happy with them.

  Ashley Haase
3 months ago
Matt was really great to work with! He s very helpful and has a lot of knowledge in what he does. Thanks for making it a great experience!

  Ladee G.
7 months ago
Beware of Bergstrom, customer service is not reliable and very disappointing.First time purchasing from Bergstrom Nissan, the whole situation was frustrating, stressful, not worth it, and cost a lot of time and money. Beginning of July, we purchased a new vehicle that had minor damages that was agreed to be fixed by Bergstrom, but was just finally repaired in September. We ve received no calls from our sales rep, Trevor M. ever since, who handled our purchase; he did not follow through, nor followed up to make sure our transaction completed.The new vehicle we were interested in was available, but was said to have a rock chip on one of the doors. He gave us some options; we chose to view it the same day. The damage looked like someone had opened the door and hit something. The ding was about 3/4 inch high and 1/4 inch wide and the paint chip was on the edge of the door. When we test drove the car, not sure if he did not trust us, but he tagged along. We had seen other couples test driving cars there without a sales rep, and we have been looking at cars in the market for some time now and haven t had problems test driving without them, so that was surprising, not unusual, but left a bad taste.Still purchased the vehicle, went through the purchasing process, filled out paperwork. Trevor said if we took it as is, there would be a $700 discount, but we wanted it repaired. However, the vibe we were getting was, he was hoping we would just take it as is, less work for them. He later explained the damage would be fixed by hitting the ding out and putting touch up paint on. We knew that was low balling it. We never agreed or made arrangements on how the damage should be fixed. He mentioned we could have it fixed at a Bergstrom location near us so we would not have to bring it back, and he could or we could schedule an appointment after he gets a work order in. He never confirmed who would schedule the appointment or when, just suggested it. We assumed he wanted our business and would do his job and do the right thing, but were wrong. After the paperwork, he made us wait three hours for the paperwork to be processed plus more to explain them.We get the vehicle, drive home, wait for Trevor s call to get the okay to schedule the vehicle in to be fixed. He doesn t call until days later, called in the morning while we were working, and leaves a message. We emailed and called back many times, leaving messages and best times to reach us. The receptionist even transferred us over, but Trevor did not email or pick up any of our calls, and never called back either. At this point, he is ghosting us, we re upset, we schedule an appointment and explain our situation to the Bergstrom Repair Center at our location. The repair service person, Phil was very understanding, gets our vehicle in to do an estimate, explains different ways to have the vehicle fixed. The best way to fix it was to hit the ding out, sand an area of both doors, and repaint it for a smooth look. But it couldn t be done until he made some calls to get more info and paperwork done from the Bergstrom we purchased at.Trevor probably heard from the repair center, only after that, did he finally call saying he would call them again to get things figured out. We knew Trevor was only calling them to minimize their cost in repairing the damage. We drove our car in, they hit the ding out, put touch up paint on and that was it. The door still looked bad; you could tell the paint chip was there and noticeable. Unhappy and dissatisfied, we requested Phil to have it redone the correct, better way. He said he was going on vacation and would not be able to schedule us in until the following week when he returns. The week passed and now Phil was not returning our call. Another week later we try again, he schedules us in to have the proper work done. We asked for a loaner vehicle and he said he would hold one for us, but when we showed up, there was none available. We were left stranded and had wait to have someone pick us up. Worst experience ever.

  alexis hafermann
11 months ago
Chris was extremely helpful and friendly when it came to helping me purchase my first car! Id definitely recommend him to everyone.

  Mike Jepson
6 months ago
I had been searching for a new vehicle for the last month. When I had decided upon purchasing a Nissan Murano SL I saw one advertised at Bergstrom in Oshkosh. I called the store and talked with Trevor in sales. Since I wasn't able to drive down from Green Bay that day, Trevor offered to drive up to Green Bay for me to test drive it. After the test drive was done, Trevor took down the information on my car because I was planning on trading it in. About 2 hours later he sent me the information I needed to decide if this deal was going to work for me. Since I decided to go with it, we set up a pickup time for 2 days later. The pick up of the vehicle went smooth and I was off with my new car. Thank you Trevor for the great buying experience with Bergstrom. As a side note, I had been dealing with Gandrud Nissan in Green Bay. They seemed to be pushing for me to buy an in stock Platinum Murano, but I had decided I wanted to go with an SL. The sales person from there said he was not able to locate one in WI, so I would have to order one from the factory and that it would not be here for at least a month. The price they quoted was $1400.00 more than the price I paid at Bergstrom. That was the deciding factor. I did let the sales person at Gandrud know the reason I was not going to buy from them. I will definitely shop at Bergstrom in the future.

  Priscilla Witt
10 months ago
Chris was the very BEST car salesman we ve ever dealt with, and we ve bought a lot of cars. He was very professional, not pushy, explained everything well. He has full knowledge of the products he sells, if we asked he knew the answer without hesitation. He treated us like a friend would. We had looked at other dealerships, so glad we ended up with him.

  Bo Chang
9 months ago
Chris R. was such a great salesman s to work with. He was very professional, very patient and understanding, wasn t pushy at all, and explained everything very well. He is very knowledgeable of the vehicles he sells, if we asked about something, he knew the answer without hesitation. He treated us like family. It was so easy to work with him, I d definitely recommend Chris to anyone who s looking for a vehicle.

  Zoe Thompson
11 months ago
Chris was absolutely amazing we had to upgrade to larger vehicles to accommodate a third child in a car seat. We ended up getting two vehicles both of which he managed to find for us within multiple branches and limited inventory. It definitely felt like a VIP experience and he went above and beyond to get us a great deal on great vehicles. One of the vehicles did have some unexpected issues (they were both used) and he made sure it got fully repaired and inspected at no extra cost. We thought we'd have to cancel our Easter plans but he got us a loaner of the same model so we had no inconvenience and this again was no cost to us. I highly recommend bergstrom and if you go to Chris you will be in very good hands.

  l d
5 months ago
Emanuel J. was super. He had all the paperwork ready for me to buy out my lease. Made the process go really smooth.

  Jennifer Pieper
11 months ago
Our salesman, Chris, was excellent. When we stopped in we weren t sure what vehicle we wanted and he was so accommodating to all of our test driving requests. He helped us find the perfect car and made the entire purchasing process simple and easy! Absolutely loved our experience here. Thank you Chris!!

  LaPetiteTshuax
9 months ago
Recently went in for an oil change and tire rotation. My serviceman was Jose Cobos. He was very kind, courteous and genuine, which I appreciated. Thank you for being transparent and honest. Would definitely recommend getting services here. And will be returning. Nothing but good words to say.

  Tony M
10 months ago
My service Advisor, Jose Cobos, was very pleasant and answered all my questions. He is a great asset to your staff.Also enjoyed you waiting area at the Dealership. Clean and comfortable. Wait time for my vehicle service was completed in a timely manner.Will continue to visit Bergstrom Nissan for all my vehicle maintenance. Good work team Bergstrom Nissan .

  Jamie Disterhaft
11 months ago
Shout out to my sales rep Chris R. I went with my brother 2 years ago to get his car at a Subaru dealership. The experience was horrible. The sales representatives were pushy, rude, and made you feel like a target rather than a customer. That was NOT my experience in getting my Nissan kicks (first car ever) at the Bergstrom Nissan dealership. Chris was kind, calm, and very informative. I live in Madison, and Chris brought my car to me so I didn t have to drive all the way to Oshkosh from Madison. He gave me the rundown on the car without over or under explaining the features. I would 10/10 recommend the Bergstrom Nissan dealership, and my sales representative Chris R. Thank you for making my experience so great :). Will be stopping again when I need maintenance checks and such.

  Jeff Theisen (Renew Science Inc.)
4 years ago
They have a stage 2 charge station if you need it in an emergency ...or perhaps they may allow you to use it if you call ahead ...2 minutes walking distance to the outlet shopping mall. Perhaps use is not encouraged but likely allowed if you have a Leaf or have purchased a car from Bergstrom.Response from the ownerThanks Jeff! Anyone is welcome to use. Thanks for the feedback.