Volkswagen Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Anthony Swift
3 weeks ago
Yeng, DJ, and Seth were incredibly helpful during my service on a Jeep wrangler. They made the process so smooth and easy. Thank you for taking the time to listen and helping me through the whole process. Absolutely outstanding!

  Scott S
3 months ago
Fantastic experience. Quick, reliable and professional. They even sent me a video of what they were doing on my vehicle. I believe D j was the service manager and took care of my problem immediately even though I did not have an appointment and was somewhat stranded. I would highly recommend them for any service

  Elton Braun
3 days ago
It is nice..to feel like family. Service was grate Car is running as it should. And again had some.. of your great coffee!

  Bryan Myers
2 months ago
Had brakes fully replaced 6 months ago. Had a horrible vibration with breaking recently and brought it in for evaluation. Was initially told that there was nothing wrong with the brakes. After I insisted, the tech drove it and informed me that the rotors are warped and needed replace. No warranty was offered despite breaks being replaced 6 months ago. In addition, had trouble with the screen on the dashboard. Paid for 1 hour of a diagnostics where they didn't even pull apart the dashboard to see if there was any problems with connections which a simple Google search suggests is the problem in most cases. Solely recommended a $3,000 screen repair.

  Paul Bloom
2 days ago
Always pleasantly surprised by Morrie s VW excellent service department - both interaction with staff and resolution of issues is first rate.

  Joel Allen
2 months ago
Chloe did an awesome job of getting me in and getting me back out again at warp speed! She was very pleasant to deal with and the one you want to see. Chloe, Antonio and Seth have their game on! They ll be in the playoffs for sure!

  Joseph Wells
a month ago
This VW location's staff was outstanding. Very helpful, patient, resourceful, and inviting. I would recommend them every chance I get.

  Denise Carr
3 months ago
I recently bought a VW Atlas at Morrie s and I couldn t be happier with my experience. Juanita, my salesperson, was so knowledgeable and friendly. She went out of her way to make sure I got the right car for me and patiently answered all my questions. I would recommend this dealership to anyone looking for a no pressure car buying experience!

  J Dobbins
4 months ago
Thorough, professional, customer- centered service.Ultra Inflated pricing i.e. $55 per quart of ATF, and an unannounced / unexplained $25 service charge keeps initial visit from being 5-star, but explains modern dealership decor.Overall positive experience.

  Kyle Koske
a month ago
My VW experience has been great. Everyone is great to work with and very friendly. They want to provide the best customer experience possible.

  SneakyGunz
2 months ago
This is THE place to go when you have maintenance needs for your Volkswagen. You get OEM parts installed by Volkswagen professionals. Not to mention the service consultants. Super helpful and friendly(ask for Seth). Makes this an easy decision.

  alexis pickett
5 months ago
Great service throughout the buying process and even after buying my car. They helped me fix problems and they were there through every step of the way. Felt like family!

  Kelly Strutz
3 weeks ago
Was there for almost 4 hours for them to fix nothing and then charge me 140 dollars. And then was told to make a appointment to fix the problem I went in for in the 1st place. Will be going elsewhere for my services from now on!

  Nicholas Johnson
3 months ago
I called to schedule an appointment to get my transmission fluid flushed and spoke with a woman who made the appointment. She stated that it would take about 1.5 to 2 hours to complete, fine. I show up to the appointment at 12:45 (about 30 minutes late..my fault because I thought they were at their former location) and was told that they needed to let the fluid cool down and didnt think they were going to get to it that day and said more than likely i would need to come back the following day. I asked the man who was helping me how much it would cost he said 400-450$ max depending on my exact transmission but probably less than that. He also said that they would throw in a carwash i said great. Made plans for that evening. Then they called and said it was done at around 430. I said fine and made it there before closed it was 455.50$ and my car wasnt washed. Then when i got home i was looking over my service paperwork and saw i was charged 25$ for "customer pay shop charge for repair order" no clue what that means. Now, I realize these are somewhat all small grievances but when you add them all up it was a pretty bad experience. I was also told by the man who helped me that people are coming from far away because this is the only VW dealership in the area. Basically people didnt have any other choice and it showed.

  Jeff Haag
2 months ago
Morrie's did a good job of getting us in and fixing our heater core.I bought 4 of these 2015 Passat TDIs and all of them are having heater core issues. VW needs to cover this under warranty as the corrosion from the block/heads is part of the drivetrain. They know it is an issue as they have changed the coolant specs at least 3 times since I purchased these. I think a class action lawsuit should get their attention.

  Kathy Alexander
4 months ago
Really appreciated the video of my tire damage. Team is professional and I will tell as many folks as I can to use them. Team all looked happy and helpful.

  Brenda Poss
6 months ago
We were sent an email offer of "Oil change for $39.95" from 9/1/23 to 9/30/23. We set up appointment for 9/22/23. We get there and we're informed Morrie's wasn't honoring the offer, they did give us a $20.00 discount. That email offer is what I consider a bait and switch maneuver. I'm not impressed. The Service Dept itself did a good job on the oil change. That is why there are 4 stars instead of 1.Service: Oil change

  Kim Yehle
a month ago
The service was great and the staff was great to get me in and out so I could get to my appointment on time. They also washed my car!!

  Gogo Imeri
a week ago
So clean and good service and I like the coffee and the employees were so sweet, out of a 10 I give it a 100

  Gavin Attoe
5 months ago
Honest service! Seth was very helpful and knowledgeable at the service center. The technicians made a video walkthrough of my car as to the findings of my engine light diagnosis to show exactly what the problems were.Service: Auto engine diagnosticService: Auto engine diagnostic

  Sue Wise
3 months ago
Nice people, great service department. My car done on time and cost was below the estimate! Thank you, you guys are fabulous!

  Mike Knepper
a week ago
VW of LaCrosse was very professional and I would recommend them for anyone.I ll use them for my next service.

  travis marshall
4 months ago
Brought my wife s Tiguan in because of a screw up Walmart did. They got her car in right away. I feel they went above and beyond working on the car. We were told the oil was changed by Walmart. VW service centers noticed it wasn t done. They changed the oil on top of having to do a transmission flush and detailed the car! Wife was very impressed along with myself. Volkswagen of La Crosse definitely gained new customers yesterday. Thank you!

  Hez Obermark
6 months ago
It was amazing service. Kyle I think was my guy, and he kept me updated, made it as fun as it can be, was efficient, managed up his other team members and made me feel heard. I was really impressed.

  Blake Richardson
3 months ago
Service writers were easy to talk to. Greeted my at my vehicle in the dealerships service drive and were very helpful during the whole of the repair process

  A.J. Moore
2 months ago
Scheduled an appointment for an engine light and ac issue. Dropped off the night before the appointment using the drop box. Got a call within two hours of my appointment with diagnoses and a couple options. Mary, the service writer was great.They finished the repairs the next day and came in $60 under the estimate. Thanks Morrie s!Had a return appointment since this original review, and Morrie s did not disappoint. Exceptional service from the time I set up the service until I picked up the keys. Shane/Shawn(?) (service writer?) was great, communicated promptly and made sure I had a positive experience. Kudos to the whole team.Service: Engine repair

  Austin Beirne
a month ago
Morries VW in onalaska was simple and easy to work with. Tony was great along with the sales manager and team.

  Larry Fruit
3 months ago
Chloe was very well prepared, efficient and professional in meeting me and handling my service appointment. Very impressed!

  Amber Rasmussen
6 months ago
Morrie s worked hard and diligently with Volkswagen to get my service warranted. They provided me with a nice loaner while the work was being performed and washed my car after service work was done. Great service.Service: BrakesService: Brakes

  Kevin Cook
10 months ago
Mary Toppen was very welcoming and courteous when I arrived. She advised me of what was recommended at this time and what was not needed due to previous visits. She acknowledged a question I had posted online and upon gathering further information provided me with a wonderful solution. During my wait, Mary kept me updated as necessary.I liked the video from the technician. I am glad you continue doing it.I was disappointed there was no popcorn or other snacks. The beverages were appreciated.I will be back thanks to Mary!Service: Auto maintenance