Caliber Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Maigao Her
2 months ago
I mostly needed to repair the back bumper, the side door areas from a car accident. I had a great experience here compared to prior experiences elsewhere. It can get pretty booked, so you would have to schedule far in advance to bring your car in. They were flexible in allowing me to change my pick times. Communication via text and voicemail was appreciated. I can t remember if there was communication for when the repairs would be done, but it was pretty standard and I wasn t in a rush about it. I would come back here for service in the future if needed.

  Emily McBeth
a month ago
Caliber Collision did a FLAWLESS job on my vehicle. I couldn t be more happy with the results. Bless the hands that took care of my car. I highly recommend them, you won t be disappointed.

  Liliana Zuniga
7 months ago
Took my 2023 Highlander in for a windshield replacement, they had the job done in one day. However, the reason for the poor review is the condition they left my vehicle in after the service. There was dirt and dust all over the dashboard, seats, and floor of the vehicle. There were dirty shoe prints, as seen on the attached picture, that they didn't bother to clean/wipe down. This is not the attention to detail I was expecting from a reputable company. This is a brand new vehicle with less than 1300 miles in it, I keep clean cars, and I should not have to worry about finding my vehicle this dirty after a repair service.

  Jason Jenders
6 months ago
We had a very poor experience here. The car took nearly 5 weeks to repair, there were multiple miscommunications sent via the text as to when the vehicle would be ready, they didn't test drive it after the initial repair so we wasted a trip there to pick it up when in fact it still wasn't fixed, they must have asked us 6 or 7 different times if we had a rental car when we told them no already, and they attempted to collect the deductible twice. Staff seemed like nice people but just really poor quality and communication. Car was clean when we did pick it up.

  Xiaoxuan He
6 months ago
The caliber collision body shop does an amazing job to repair my car. Great service and friendly people like Bud really make the repair process smooth and carefree. I am glad that I have worked with them and would like to recommend it to others.

  Sue Wagner
3 years ago
Collaborative Efforts with Geico Insurance, Caliber Collison and Enterprise Car Rentals = Great Customer Service.I had sideswiped a big boulder in a parking lot that left both the passenger side doors and the rocker panel at the bottom damaged.I filed a claim with Geico insurance on Mon., Sept. 21st and within hours, received a call from a Geico representative. I had decided to go with GEICO Auto Repair Xpress� program instead of choosing to get estimates by myself. This was one of the best decisions I have ever made.I was told I could use Caliber Collisions which was located less than a mile from my house. I was set up with an appointment for the next day and was told that it would take about � hour. Because I had a car rental included in my insurance, a car and representative from Enterprise would be waiting for me at Caliber Collisions.My Geico claim was assigned to Troy Szymandera. I received a text from Troy the same day and he assured me that he would keep me updated. And he did!I was greeted by James, the service writer for Caliber. He walked around the car and talked me through repairs while assessing the damage.When finished, I was greeted by Nick from Enterprise Car Rental. He handed over the key fob for a Ford Fusion and went through standard questions re: fuel and insurance. He advised that when my car was repaired, I could just leave the rental at Caliper Collision and they would pick it up later.Between the walk around and paperwork, I was on my way home 20 minutes after I arrived at Caliber.I received texts from both Troy at Geico and James at Caliber on an almost daily basis. My car was repaired within 4 business days. To my utter surprise and delight, the passenger side looks brand new! The paint job matches the rest of the car perfectly. Caliber had detailed the inside which I normally pay over $100. They had saran wrap around the steering wheel as well as plastic and paper mats on the floors and seats. There was no chance of spreading germs during this Covid pandemic. The car was washed and has a super great wax job. This car has not looked this good since the day I bought it.The repair process was seamless by going with GEICO Auto Repair Xpress�. Partnering with Caliber Collision and Enterprise Car Rentals made this one of the best customer service experiences of my life. And that s a long, long time, because I got my license when I was 16 and I am now 70 years old!Services: Painting, Body & Trim

  Fredrick Crawley
5 months ago
Kyle is Awesome !!! I was in a sticky situation and he worked it out. By far my best experience. Thank you Kyle and your team for all you hard work. It wasn't easy! Keep you the great work!

  kathy omernik
3 months ago
The team was informative and I received my car when promised. They did a great job repairing it. My car looked like new.

  Charles Wasik
3 years ago
James and his crew handled our small collision repair no different than one valued at 10 times the final invoice amount. Courteous, professional, quality work and on time. Worked well with both the car rental agency and the insurance company.

  Jerry Petty
a month ago
Definitely 5 stars! Great work great staff! Kept us informed and completed on time! Like new car !!!

  Konner Fierek
8 months ago
Bud did an amazing job communicating with me during the repair. He texted any issues right away, and was very friendly during the whole process. They cleaned the inside extremely well, and even washed the outside of my car. They went the extra step for me and I highly recommend Caliber Collision in Oak Creek if you want fast, quality service without worrying about shady mechanics. Thanks Bud!

  Anmol Sharma
3 years ago
Great Job!I would highly recommend Caliber Collision.I was working with Kelly and she really helped me a lot. She was quick to respond to my emails and help me to get my car back in just 2 days. Thanks.

  Mrs.T Q. SB
2 months ago
My truck looks brand new...Good communication & I'm very happy with the service.

  Miriam Rodriguez
5 months ago
Great service I wasn t expected to have my car in a week. Very nice people. I left my car dirty at the shop and they washed my car. Thanks

  Jim Klinkowitz
9 months ago
I've been a customer here a couple of times now and they always do a fantastic job to make my vehicle look brand new. Plus they totally clean the inside, which is a nice surprise. They are worth every penny.

  Ralph D. Roby
4 weeks ago
staff were really friendly, and kept me informed throughout the whole process. They were fast and friendly!

  Nicole Reitzner
5 months ago
Removed adhesive film from the side mirrors of my car that had become damaged and cloudy quickly and for free! Very much appreciated as this was my third stop trying to have this removed. Thank you!!

  Cassie Obst
a year ago
My vehicle was hit from bumper to bumper on the driver side. From start to finish, Bud and his team took amazing care of my ride and myself! From the updates and even going further once my rental grace period was up! They all really did amazing and my vehicle looks brand new! Thank you to them, can t enough!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Lou S
a year ago
Excellent repair of damage to my hood after road debris bounced up on the freeway. Scheduling took awhile but once in, the job was completed much quicker than expected and under budget! Looks great! Staff was professional and friendly. Recommend!

  Deborah Andersen
3 years ago
I had my Jeep repaired after a road crew sprayed my car with yellow road paint. The service I received from Kelly and the crew at Caliber was awesome! They were responsive to my concerns and I was so pleased with the status calls during my time without my car. They did an excellent job and helped me with the return of my rental. When I got my Jeep back which was timely, it looked awesome! I recommend them highly. Thank you!!!!!

  David Wesner
2 years ago
As mentioned on here before by others, the attention to detail in the work performed was very poor. Received my vehicle back after repairs with a rag in the back seat, runs in the paint, debris in the clear coat and trim piece not replaced. Called back and was told to bring back as they would fix and install the trim piece they forgot. I have very little confidence in my issues being resolved, but I am giving them a second chance to remedy. Receptionist is super nice, but that was where the service ended. Definately will chose somewhere else in the future.Services: Painting, Body & Trim

  Shirlena Philbin
a year ago
The repairs were done better than I expected. They replaced damaged doors and painted. The timing was very good on getting it fixed. Car cleaned inside was a wonderful surprise. I highly recommend this service center.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Cari Greving
3 years ago
The Caliber Team did an amazing job on my car. They were super easy to work with and really fast! My car is in better shape than even before the accident. A special thanks to Kyle and Jay for making the process so smooth. I would (and have) recommended Caliber in Oak Creek to anyone who needs one of their services. Best experience ever!Service: Body & TrimService: Body & Trim

  Paige Phifer
a year ago
Caliber collision didn t repair anything on my vehicle. The solutions that were offered weren t really solutions. The attitude and commentary that were made to me in regards to repairing my vehicle were also distasteful and inappropriate. The only reason I gave three stars is because of how impressive the enterprise rental service was set up through caliber collision, other than that I would give 1 star.

  Kelly Cech
6 years ago
Best experience ever! Customer Service was top notch. Hilman communicated with me almost daily to keep me updated on my car repairs. They took a stressful situation and made it painless. My car turned out perfectly. No one can tell there was ever any damage. Goff's goes the extra mile for their customers. I was also impressed to see when I got into my car that Kyle & Jordan detailed the inside of my car. Extra bonus and fantastic surprise!

  Samantha Walber
3 years ago
Fantastic service! I dropped my Mustang off for repair on the bumper and the work was finished way before quoted. Emily and Jay were very polite and communication was wonderful. They even detailed my vehicle which was a pleasant surprise. I will def be back if I need anymore body work done. Thanks so much for the great service! - Samuel

  William Berndt
2 years ago
Well this is an update to my original rating. I have had my car back from caliber collision for 2 1/2 weeks now. All the work they did has been great and it's like the break in never happened. I'm happy with the work they did. However I'm not happy with their overall customer service. I was patient with them at first because I know they have no control over when parts arrive and all that. I was contacted by the shop and was given a day when I would get another update. That day came and went without an update. So I decided to go into the shop the next day and I was told that all the parts were there and the work would be done in about a weeks time. From there when I was supposed to get updates it rarely happened and I would have to call the shop to find out what was going with my car. I would get all kinds of excuses as to why it's not done and it was always "hopefully tomorrow it'll be done!" After all was said and done I finally got my car back. I was happy, at first, but then I realized there was no interior detail done to my car. My insurance company was charged for it. It was even a line item on the receipt. So then I had to take it back to get it detailed. It got detailed, finally, and now I'm happy to not need to go back there again. I had a terrible experience!Services: Painting, Body & Trim

  Thomas Vonck
a year ago
Boooo.Took my car in after hitting a deer since it was in my insurance network. I called after a few weeks for an update and they gave me an estimated completion date 2 weeks away, saying it could be even further out. I made travel plans based on this. 4 days later I was informed that my car was ready and that I needed to pick it up within 24 hours. I was just on my way out of state. Luckily I was still in town and was able to pick it up. They were very rude when I tried to discuss options regarding picking it up at a later date. I picked up my car and only made it as far as Chicago before my engine began overheating and I had to pull off the highway downtown where it died completely. Turns out they had neglected plug the radiator fan in. They had also not replaced the radiator hose that had been pressed against the fan belt after the collision, causing a giant divot to be worn into it. I was lucky to not spring a coolant leak or do damage to the engine.Interactions with them seeking compensation have been as bad as the original ones. Just now the person on the other end of the phone laughed at me when she remembered who I was. Miserable and potentially dangerous experience all around with this establishment. Would NOT recommend.Service: Body & Trim

  Stephanie Marten
2 years ago
Jay and the crew at Oak Creek did a phenomenal job repairing my Honda Odyssey in a timely manner. They kept me informed on the repair status of my vehicle and it was returned to me cleaner than when I brought it in! Highly recommend their services.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Tyler Nimphius
2 years ago
Lack of attention to detail. Poor quality of repair. Had to take the car back after it being "Completed". Many issues with the repair such as orange peel on bumper, rear end structure not being straightened resulting in the bumper cover not fully installed, trunk being bent, taillights hanging outwards.After taking the car back to be fixed again, of all my concerns, the orange peel was fixed and so were the taillights. However nothing else was. I am still not happy with the repair, but I do not have confidence that they are able to perform the repair properly.I do not recommend (at least) this location of Caliber Collision. The fact they tried to push off the first repair as complete is what really frustrates and concerns me.The only positive comment I have is their staff is friendly, and the communication is pretty decent.Services: Painting, Body & Trim