AutoZone Auto Parts
4.3 (221)
311 E Puetz Rd, Oak Creek, WI 53154
(414) 762-6958
autozone.com
Claimed
Service options
- Curbside pickup
Introduction
AutoZone Auto Parts offers a wide range of services including curbside pickup, delivery, in-store shopping, and same-day delivery. The store is wheelchair accessible and provides quick visits. They specialize in auto parts, car accessories, car batteries, and tool rental services.
Services offered: Auto parts store, Car accessories store, Car battery store, Tool rental service.
AutoZone Auto Parts Reviews Summary
Pros
- Helpful and knowledgeable staff like Jason, Zach, and Nicole who provide excellent customer service.
- Convenient services like jump-start assistance, battery replacements, and installation of parts on the spot.
- Positive customer interactions and going above and beyond to assist, as seen with Alan, Emily, and Nate.
Cons
- Inconsistency in stock availability, as mentioned by a customer who couldn't find a specific part for a newer car model.
- Occasional instances of rude or unhelpful staff, leading to negative experiences, as highlighted in a few reviews.
Suggestion
Ensure better stock management to cater to a wider range of vehicle models and address any customer service issues promptly to maintain a positive shopping experience.
Positive Words
helpful, knowledgeable, above and beyond, friendly, excellent, convenient, great service
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Cesar Pineda
a year ago
Went into AutoZone since they always have things I need for my car. Unfortunately they didn't have the cabin filter I needed for my car. My 2022 was still too new and the parts would need to be ordered. With plenty of my kind of vehicles on the road they should have the parts in stock. I should have checked online first but I was in the area. Hopefully they stock more 2022 Hyundai Tucson Hybrid Limited AWD parts at this location.There is plenty of parking for this location and there are 2 handicap spaces on the right side of the entrance.
Charity Johnson
4 months ago
The store Manager Alan was wonderful, he helped me screw my plates on in the freezing cold. I love this location. Clean store, nice, and friendly:)
Blooming Motivation
4 months ago
I am more than happy with the service I received here, they helped me first by giving me a jump box and then I came back and they changed the battery for me, amazing team they have here !
Moeid
6 months ago
Jason and Zach were really helpful! Jason showed me all the options and recommended a good battery for my vehicle, very professional. Zach properly installed and tested my battery and cleaned everything. They both had great attitudes unlike other autozone s I have been too in the past. Definitely my go-to autozone in oak creek.
Joan Ketchum
6 months ago
Today I went into the AutoZone Store and was greeted by Jason. He took me to the area I needed to purchase windshield wiper fluid. Took it up front and offered to put it in my car. Being an eighty-five year old person, I appreciated Jason filling my fluid dispenser for me.Thank you for the extra service. Joan Ketchum
scottie arant
6 months ago
Great service at AutoZone will be back. Zach is GREAT
Vioty Milord
6 months ago
Everyone there is so helpful, kind and informative. Alan the store manager made the process simple and easy for me which was greatly appreciated. Thank you for going above and beyond!
Mister Incognito
4 months ago
Store manager went above and beyond to help me. Awesome service!
Ashur Blake
7 months ago
Had a manager do a system check on my car didn t know what they were talking about. Tried talking to see if there was anything else they could do was told I m not going to repeat myself again and continued to have an attitude with me. Won t be coming back here.
Steven Cegla
7 months ago
Very great service from the store manager thank you so much for changing my battery in my 2020 Jeep Wrangler. Very positive and nice guy!
bill coleman
a year ago
Emily the manager was so awesome today as I started my day off in a not so good way. People at the house unexpected and dog was so sick I had to go to vet. Got into car, battery dead! Stressed! Got to auto zone and Emily the manager was working on a battery for someone else. I said I m next and she was so nice and knowledgeable and professional and made my day! She is awesome!! Oak Creek location on Puetz by pick n save! And, it s my bday- thanks
Cory Delbovo
7 months ago
Amazingly helpful and friendly staff working there! I'll definitely be sending them more business in the future!
Grabber
7 months ago
Worked with Alan P from the Oak Creek location and followed me to my vehicle to give me a jump. Well above and beyond. I appreciate your service and help.
jaimie warschkow
a year ago
Had to return exhaust parts twice because of, one, internal problem with muffler and two, weld on exhaust pipe had hole in it. Had to shop elsewhere to get what I needed. There was however, no issues returning them both times otherwise it would be a 1 star rating.
K Will
a year ago
Nicole is the epitome of customer service ! This woman could teach a class in customer service, honestly. She was so knowledgeable AND polite ! She had a gorgeous full set but still replaced both of my headlight bulbs with NO hesitation - all I did was pop the hood but I m sure she would ve done that too lol She s got a customer FOR LIFE & I will be referring my family & anybody else to her at this location. THANK YOU, NICOLE
Tim Brever
7 months ago
Zach was a huge help with fixing the issue resulting from my check engine light. Appreciative for his service!
Just Me
2 years ago
My check engine light came on so I stopped here to get the code read so I would know what to fix. The guy that helped me was very help full. It was something with the cooling system. He helped with taking care what was part of the problem. He explained what I needed to do after I left there. Overall I was very satisfied with the service I received and the price of the products I needed to get on my way home!!
Lisa Vasquez
a year ago
Nicole, the Oak Creek (on Puetz) store manager, and Nick, who replaced my battery, were both SO knowledgeable and VERY pleasant to deal with. One of the best experiences I've had at an Auto Zone. I will make sure I continue supporting this location.
Kelly H
a year ago
The sales representative NICOLE Was amazing throughout my entire car issue.She ran a diagnostic scan On my Mercedes , to find out I needed a new brake switch. Nicole ordered the part for me, and my son put the new switch in within 10 minutes.It fixed the brake lights, however, the dashboard lights were still all on. I had no choice but to bring it in to the Mercedes dealer. Upon bringing it into Mercedes, they told me it was the brake light switch, that I just replaced three days before. I told them I just put in a new switch, however they turned around and charged me $700 to replace the switch I already did vs just Reprogram the codes or changing fuses. Bottom line my bill at Mercedes was $2600 When they were all said and done, and they had my vehicle for two weeks.Dealing with Mercedes even with communication vs AutoZone, NICOLE At AutoZone was respectful, courteous, had a plethora of knowledge, and was very helpful. Mercedes was rude, disrespectful, short in conversation, and was a complete rip off to fix my vehicle issue!!!!!!
Kerri McCracken
3 years ago
I wish I got the guys name...but, he was extremely helpful! Needed a new wiper blade, he recommended a good one, for the best price, and offered to install it for me on the spot!!! Thank you for going above and beyond...I'll be paying your kindness forward!
Alex Griswold
2 months ago
Extremely friendly and helpful staff
Derek KOLB
2 years ago
My pregnant wife & 2 year old daughter and I had a truck battery die in a parking lot about a mile from the store and when I called to inquire about a replacement / what to do in this predicament, Nate answered and said 'i was in luck'. He was just about to go on his lunch break and offered to drive the new battery over, and replaced it for me out of the kindness of his heart and on his time. Above and beyond great service. He should be commended for his 'do the right thing' approach and was professional and friendly throughout the ordeal. Made a bad situation for me infinitely better by coming to the rescue.
Brittany Irwin
3 years ago
One star is being generous. I went to this location on 09/10/20 after the battery in my car died at work. Arrived around 7pm to have my battery tested to see if I needed a new one. The guy working was very rude and had a bit of an attitude, but I attributed that to it being close to the end of the night. Turns out I was going to need a new battery. I asked if I could purchase one and have it installed. He said he had to ask his manager. Came back out and told me that his manager said due to the weather he wasn t able to install for me (mind you it was BARELY sprinkling). My car had died from being turned off for the test. They jump started it and told me I could try another location for the install. So they were able to jump start my car in the weather, but changing the battery was apparently too much. Very disappointed since this location is so close to home, but I will not be returning there, and I wouldn t recommend this location to anyone else.
Tammy Walczak
6 months ago
Love this place for our auto parts needs- associates very helpful!!
C M
a year ago
Emily, Chris, and Nicole are fantastic! Hands down the most helpful people I have ever had assist me at an Autozone. They went above and beyond thanks guys!
Peter Flickinger
2 years ago
Bought a battery from here but had some issues with it. The team leader/manager (Edward?) came out and took a look and realized that I had a bad connection and added a connector fitting to make it fit really well. Thanks so much for taking the time to help me out.
Tanya
7 years ago
I've had nothing but fabulous experiences here! They are ready to come out and check your car or change a quick filter at almost any time of the day. The individuals working are friendly and great at remembering you!
Nic Fugate
3 years ago
Have to give a serious shout out to Zach W. When I purchased my head lamps, he volunteered without any hesitation to install them for me. I was ready to spend some time in my garage, but his effort saved me a lot time. Couldn't be more grateful. Thanks Zach!
adam s
2 years ago
My FAVORITE auto store EVER . Every employee has gone above and beyond for me in finding the correct custom parts to finish my mini Cooper build. They were very patient and very knowledgeable, without them I'd still be stuck..THANKS GUYS !!!!!!!
Robert Reuters
3 years ago
Needed an oil filter and oil for my work truck. The previous oil filter was installed without the gasket from the service garage. Oil all over. Called store and Ryan took care of me got items ready so my wife could pick up and I could fix and not miss work with a down truck. Many thanks to Ryan.