Hansen Auto, L.L.C.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  D L
a year ago
We took our 2012 Honda Fit in to get the clutch replaced. We didn t make it five miles on our way home when we lost power. We returned it and it turned out to be the wire was ripped out of the throttle body. They would have noticed this had they test drove the vehicle after the clutch was replaced. Now 150 miles after the new clutch was installed, we hear squealing (bearing) noise. We took it in again and they are insisting it is not the clutch and is another problem and weren t very willing to look any further into it. The owner told us to keep driving it since the new clutch has a warranty. Three out of our 4 vehicles are Honda and this incident has made us very hesitant to take any vehicle back there.

  Autumn Marie
2 years ago
My whole family takes their vehicles to Hansen s they re so helpful, friendly, honest, and fairly priced! I recently got into a car accident and had my car towed there. They replaced my rear axle along with a couple other things in a timely matter, even earlier than expected! Not to mention the price of it was $300 less then estimated! I will only go here from now on! Thank you Hansen Auto!!

  Shawn Gibbons
3 years ago
The team at Hansen's did a great job. Had a difficult engine issue that they diagnosed and corrected the right way - they kept me updated, provided fix and some preventive work items. Priced the work very fairly.I would recommend Mike and his team.Service: Engine repairService: Engine repair

  Trevor Jon
2 years ago
I've taken my car here twice now. Both times they were able to get it looked at and fixed earlier than originally stated. They were honest and upfront about some of the fixes not being necessary. They also have 2 yellow labs that hang out in the lobby.

  Patrick Bergmann
4 years ago
Been going there for a few years. They are always helpful and friendly. They pointed me to an extended warranty through the manufacturer that probably saved me over $800 by having the dealer fix it for free. I've never felt like they look for other things to run up the price like at some places. I would definitely recommend making the trip to North Prairie.

  Jason McGillivray
a year ago
Friendly staff. Appointments might take 2 weeks, but they were able to my truck in pretty quick when I had a radiator issue.

  Lori Verdegan
8 months ago
Great service! Gets the job done in reasonable time, clean shop and nice employees!Service: Oil changeService: Oil change

  Bryan Giese
2 years ago
I recently dropped my Ford Escape off for some break and a/c work. Hanson s did such a great job, from being friendly to being timely, from being affordable to providing quality work. I highly recommend anyone in the North Prairie area that needs service work, head over to Hanson s.Services: Brakes, A/C installation & repair, Oil changeServices: Brakes, A/C installation & repair, Oil change

  Kate Lawton
3 years ago
I can't say enough good about Susie, John and his team. They walk you through repairs, what needs repair now and what can wait, and provide realistic estimates of cost. They focus on safety and do thorough checks. Yesterday my car wouldn't start in Wausau while visiting family. Called John and he listened, gave me good directions to start with NAPA on a failed part and he worked with the Wausau mechanic on the warranty. Bottom line, my car was fixed in record time at no charge to me because John took the time to work with NAPA and the mechanic. He turned a hard situation into the easy. I highly recommend Hansen's for their personable, reliable, excellent and trustworthy service.Services: Exhaust, Tires, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, Engine repair, Wheel alignment, Brakes, A/C installation & repair, Battery, Oil change

  Mark Houk
3 years ago
I took my car to have my brakes looked at. They determined what was wrong, and that there was a manufacturer service bulletin out for that problem. They contacted my dealer to verify, then told me I should take my car to the dealer for the manufacturer covered repair. That saved me at least $500. I ve experienced great, professional service and fair pricing on every visit to Hansen Auto. I highly recommend them for all you auto service needs.

  Tim Crain
3 years ago
Fantastic! I have had my cars serviced by Mike Hansen for ten years. The quality of workmanship is outstanding, the cost is very fair, and he has saved me a ton of money over the past decade. I would never go anywhere else.

  Jay C
4 years ago
Honest people providing quality repairs at an affordable price. A positive family environment. On several occasions we have called dealerships to compare prices (transmission fluid change, new spark plugs, coolant exchange). Each time the price at Hansen's saved us significant money. Sometimes hundreds of dollars.

  James Hammond
3 years ago
I have used Hansen for years. I have recently moved and still go back. They are worth the drive. Honest people with great service. They dont over sell and get you back up and running safely. Only place i let work on my kids cars and mineServices: Steering & suspension repair, General repairs & maintenance, Electrical, Wheel alignment, Brakes, Oil changeServices: Steering & suspension repair, General repairs & maintenance, Electrical, Wheel alignment, Brakes, Oil change

  Gary Zimmermann
a year ago
Hansen's Auto is the only place I will have car repairs done. They've always been very reasonable, and they know everything about antique vehicles as well as your daily transportation.

  Matthew Sabel
4 years ago
Very knowledgeable, helpful and fair priced. Have been going here for years now and never once thought of trying a different shop. Mike, Andrea and their staff do a great job.

  Grandmas Girls
5 years ago
I was expecting to spend a lot, having transmission problems. Turned out they just had to disconnect battery to reset a code! I was very grateful for their honesty! I will recommend them to everyone I know!

  Jimmy Kressin
4 years ago
True pros; great service; and fantastic pricing. We had a new transmission/clutch installed in our Mini Cooper, and we couldn't be happier.

  Taylor Gean
4 years ago
Great auto shop... My whole family has been taking their vehicles here for years, and I feel like it s one of few places that you can trust to do good work and not try to make you fix things that aren t broke (like Tires Plus and other chains).

  Paige Meyers
3 years ago
Man, these guys are unbelievable! We take all of our fleet vehicles here & personal vehicles when in need. They always go above and beyond expectations & are not afraid to teach me a thing or two about whats going on with any vehicle! Can't thank them enough for everything they do! :)

  Chuck B
10 months ago
Great experienced service techs.Fair treatment ,honest people

  Chris Barbe
2 years ago
Just moved in the area a little over a year and a half ago I've been to Hansens twice and see no reason to go anywhere else great work and reasonably priced.

  Christine Lundwall
5 years ago
Our best place for service of ALL our vehicles. Trustworthy and experience. Always the best prices in town. Now friends and Family come here to!

  Scott Gillette
a year ago
Mike the owner runs a great business always willing to help out anyone! I would recommend these guys to my neighbors and friends!

  Tara LeRoy
2 years ago
Quality work done at a fair price in a timely manner. Excellent customer service, stands behind their work. Highly recommend!

  Bradley Pellegrino
a year ago
Honest and affordable. Very good place to get auto repairs completed. Would recommend

  John Reilly
4 years ago
Great rep. Nice staff and techs! As a tech of 47 years and now in a parts store and owning another business I took my vehicle their for service!

  Logan Budde
7 years ago
Stupid good prices. I had tie rod ends done in less that 2 hours. I dont take my vehicle to shops very often at all but for future reference ill choose Hansen. Thanks dudes.

  Sherry Edson
10 months ago
Nothing but excellent work and great customer service. This is purely go to place for anything auto.Services: Tires, General repairs & maintenance, Engine repair, Wheel alignment, Auto maintenance, Oil changeServices: Tires, General repairs & maintenance, Engine repair, Wheel alignment, Auto maintenance, Oil change

  carina koski
4 years ago
Very nice staff. Prices are reasonable. Have been taking our vehicles for about a year now.

  Dark Froster
2 years ago
Great people, small business but they are busy but friendly! Will be going here for all my vehicle needs.