Accel Auto and Truck Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Timiya Harper (Miya)
4 days ago
I have a ford fiesta 2012 I took there since I needed it towed and seen it had pretty good ratings this place absolutely sucks they had my car for a month now they were only supposed to fix one thing that turned into multiple little things that I really think they messed up they broke a valve on my engine by using a broken tool. I planned a trip that I can no longer take that I took off for 2 weeks ago thinking the car would be fixed still nothing.My car was recently in New London to Greenville and now some other shop because of the valve that I won t get back anytime soon definitely asking for a price reduction I won t even feel safe in my own car I will never go back!!!

  Paul Wegner
3 months ago
Took my 2001 F250 in to get new ball joints. I asked if they ve done F250 4x4 s before. The mechanic said yes, he used to work at the Ford dealership in town. They gave me a price and I brought it in later. When I came to pick it up they only did one side and charged more than half the estimate which was for both sides. They said one side didn t need to be done. I brought it home, crawled underneath to find the new ball joint grease fitting snapped off. Anyone that has done this job before knows you have to remove it or it will snap off within one rotation of the wheel. I went right back and complained and they ended up doing the job again. Picked it up and then found my driver door had a new chipped-off paint spot (most likely from the jack handle). I took it back again and showed them. They had me go to Back to Original Body Shop where they brush painted the spot. That s not back to original but I didn t want my whole door painted either. So while it s good they redid the job. It took more of my time, I now have a paint touch-up spot and only one side done. P.S. I had the front end and ball joints looked at by two other reputable shops they said both sides need to be done. Guess who s not gong to touch my truck anymore!

  Sara Forsberg
a month ago
Love, love, love these guys. They do good work, charge fair prices, and have awesome customer service. I would give them a 10 if it was an option.

  Joan Malliet
4 months ago
My son s mini Cooper died near Clintonville on his return home to St. Paul from Thanksgiving on Saturday. He called AAA since he has a membership and waited almost 2 hours only to be told they cleared our call without ever showing up. Decided to call Accel and they were there in about 1/2 hour and loaded the car on a flatbed and transported it to Bergstrom. Wish we would have just called them initially!! Thank you for your awesome service!!

  Kellie Kirch
8 months ago
We are newer to the area and were nervous about finding a new auto mechanic but Accel Auto in New London is awesome. They have helped fix my older van at very reasonable rates. I feel very confident that they will be my auto repair place for a very long time.

  Tiffani Smith
2 years ago
Brought 2 of my vehicles here for general maintenance and was met with kind, courteous and friendly staff. Mechanics were both very friendly upon both of my visits, the fella in the front office was extremely kind and also went over all the findings with me. It was refreshing to come in and talk to someone who explained everything in detail and didn't just hand me a bill without a knowledgeable reason behind it.Reasonable pricing and quick service. I even contacted them for other services needed , they offering towing as well. Towing was also reasonable and if needed the repairs could get completed by the shop on site no need to deal with a second party!Thank you Accel Auto, you have a repeat customer!Services: Tires, General repairs & maintenance, Auto engine diagnostic, Wheel alignment, Brakes, Air conditioning, Oil change

  Larry Grosskopf
a year ago
Took my truck in for miss fire, they said that they put 7 new plugs and coils in, still did not run right 900..00 dollars later ended up taking it to someone else. Another 300.00 dollars later it was done apparently they didn't change 1 bad plug that they had soaked in penetrating oil. When I went back with the bad plug in my hand and asked them why it was not changed they boss called the mechanic in and he said that he didn't want to brake it because it was too hard to get to. Will Never go back and wouldn't trust them to send anyone else to them. Awful service.Service: Auto engine diagnostic

  Rudy Reismann
a year ago
Great job of towing and very fast to the site. Pricing on all towing sux so no 5 stars for you. 150 for 2 mile tow or "AAA" for a 49 dollar year long membership. Guess which way I ended up going...

  Sky Renner
3 years ago
I have been going to Accel Auto for quite awhile. When I needed general maintenance or any issues fixed it was always done in a timely manner for a fair price. The people here are all extremely friendly, and I've never felt like they were trying to undermine me because I was a female who knows nothing about cars. My most recent visit here I asked them to take a look at my car as it just didn't feel like it was driving well and I was worried there might be something wrong with the breaks. I was told that the boots on the front two tires were completely torn and I'd probably need to replace the entire Axle and it would cost about $750 to fix, which to my knowledge is a reasonable price. I went to another business that I have worked with quite a bit in the past as well and well. I just have to say I'm nothing more than disappointed. There was a small tear in one of the boots but otherwise everything else that they saw was perfectly fine. The small tear in the boot does not effect anything with the quality of driving, it's just normal wear and tear. I'm really happy that I went somewhere to get this 2nd quote, because I was fully prepared to pay 750 dollars for something that was not broken.Service: General repairs & maintenance

  Mike Roblee
3 years ago
Made an appointment on a Friday for an alignment the following Wednesday. Dropped my vehicle off Wednesday morning, went to pick it up Wednesday afternoon and they asked what I was there for. I said to pick up my truck, he looked at me funny and said he didn't know anything about it. Then tells me they forgot all about it and would have to bring it back the following day. Will not be back.Service: Wheel alignment

  Carol Koehler
a year ago
Excellent service, very prompt, came within half an hour, mannerly, capable, got our disabled vehicle and us where we needed to go!

  Tami S
6 months ago
Amazing crew!!! Always friendly and very helpful. Thank you!Service: TiresService: Tires

  Geno
3 years ago
Great Service, Fair pricing, and an awesome staff!! These guys go above and beyond. Only place I'll take my vehicles.

  Tim Hill
a year ago
Great service. Got us up and running when I was leaving for a trip on a Friday afternoon. Many thanks!

  Paul Schweitzer
3 years ago
Excellent service. Justin who help tow our vehicle was professional and personable.

  william henderson
3 years ago
These great people found my missing truck and contacted me through mail and helped me get it returned to Illinois very grateful thanks a million

  Doreen Cupp
2 years ago
Had a flat tire, they came right away, fixed it and were super nice and caring

  Abraham Pellett
3 years ago
Great group of people to have work on you vehicles. They always get me in and out fast.Service: TiresService: Tires

  Donald Lindee
2 years ago
They tired my car to the dealership when I broke down.Good service and reasonable

  Jackie Janke
a year ago
They always are very professional and do great work

  Mark Metko
4 years ago
Quality work, excellent at diagnosing tough to find car problems.

  Brad Engel
4 years ago
Awesome customer service I would highly recommend to anyone in the New London area!

  carrie dennis
3 years ago
Needed my car flatbedded to dealer. Fast friendly service

  Nikki Shots
a year ago
Experience and excellent service above and beyond

  Joshua Schucknecht
a year ago
On time, professional and reasonably priced

  De Anna Anderson
3 months ago
Friendly

  Carrie Carmody
3 years ago
Its the only tow place in New london

  Marko Grundman
2 years ago
Top of line towing equipment

  DawnMarie
2 years ago
Excellent customer service..

  Lucille Montgomery
2 years ago
Good service.