Riviera Resort and Campground

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tamara Burns
2 weeks ago
Get rid of the bartender with the attitude problem!We came for the Friday night fish fry on 3/29/24. Disappointment in just about everything except for our server Lily. Bartender was acting as if he was holier than thou type attitude. My husband wanted another refill of soda. Mind you soda is being served in disposable cups. Because my husband hadn't "emptied" his cup he couldn't get a refill. UNBELIEVABLE!He brought a refill to our table and set it where NONE of us could reach it. He didn't even have the manners to see who it was for. Had he done that, perhaps I might have tipped him.Food was so so. We had our wedding reception here 6 years ago and the food was wonderful.Our server Lily was checking in on our table and the other 8 or so tables that she was covering by herself. I think she was doing a great job.

  meghann eiden
a month ago
Even one star feels a bit much. I m not sure if it was a lack of staff or because we re not local yocals, but we tried to give them our business tonight. Watched multiple sets of people come in after us and get served.A simple, sorry I m short staffed. Do you mind sitting at the bar for quickest service or something would have been great. But tables got food. People got drinks. Tables got checked on and we hadn t even been offered a beer yet. Decided it was time to take our business elsewhere.Good luck to the new owners-this wasn t the kind of experience I d write home about tho.

  Debbie Jahn
3 months ago
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  Michelle Luvurlife73
2 months ago
Was at the bar. Service was great and the food was very good also. Love the chicken wings.

  Michael Coulthard
9 months ago
First time coming here since new ownership, service was great. What I really appreciated was, we came at about 2:30 asked if they had a fish fry. It didn't start until 4. Without us even asking the server went back and asked for yes. We both got the fish fry the fish was great! The homemade chips could use a tad more seasoning.Overall a great experience. Who I could assume was the owner came out and greeted us, asked how everything was. I would recommend. I do want to go back and try their burgers at some point.

  Robert Friberg
5 months ago
I want to share how the new mamagement is handeling their responsibility. My group has had a standing reservation for a cabin for the Gun Deer season since 2004 (19 years), the year the cabins opened. We have renewed it each year befoe leaving. When contacting the Riverias new management they informed us there was no such reservation and the cabin was already taken. We sent proof of payment for the last several years but that made no difference. Instead of doing the right thing and informing whoever rented our cabin that it was mistakenly overboked they ignored us. After 19 years and all the money we spent renting and on food an drink this how we were treated. Whomever texted did not have the courtesy to identify who they were. If this is the kind of people you want to do business with, good luck.Management responded to the post above proving my points. We had provided proof of rental through credit card receipts for the last 3 years. We renewed the reservation at the end of our stay as we did each year. The prior owner was actually the third owner since we started renting and our reservations were always honored. Seems some underhanded booking may have taken place. Their response essentially called us liars questioning if we even had a reservation for this year or in the past. Even though proof was provided to them showing credit card receipts for the last several years which was totally ignored. 19 years of loyalty on our part and this is how we get treated. We checked on our reservation 5 weeks before the reservation dates as a courtesy, something we did each year, not one week as they stated. Not very sharp since the Wi Gun Deer Season is still a month away. I resent being called a liar and that their response misrepresented the facts. As anyone who knows me, my word is my bond.

  C Parker
7 months ago
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  BS Productions
9 months ago
This is my first time staying at this campground and my first impressions aren t great. The campsite website was easy to use but that s the only good thing I can say about the rental process. Checking into the campsite was very frustrating to figure out. Some nice bartenders helped me the best they could. Though, they informed me that they really don t know much about the campsite or cabin rental process. When I finally got ahold of someone, I asked for a map and they could not provide one. They told me the campsites are numbered, that was it. I didn t know it at the time, but the campsites are a little ways up the road from the bar and thankfully I found the maintenance man and he was very nice and let me follow him to the campsite area.There are no public shower facilities in the campsite area or around the bar area. This was the biggest letdown. If you were planning on staying for an extended period of time you d have to drive 5 or so miles to the county park to shower or to Kwik Trip in Black River Falls.If you are planning on tent camping make sure to bring extra tent steaks. The campsite ground is covered in a grassy gravel and it is very easy to bend tent stakes.If there is anything I d recommend it d be the following. Some kind of map of the campground area in the bar for reference would be great. Even if it s a crude topographic image taken off of google maps with some red lines guiding you from the bar to the campsites. A campground shower would be a great addition in the future. In the email it d be nice to get a bit of info on checking in as well. There is a chance I missed something in the email about the check in process so it could be my fault for my frustration, but I digress.An update after staying for two nightsWe ate at the Riviera on Saturday night and they had extremely good wings and fries. The menu isn t the biggest in the world, which some people might not like. There was a moderately long wait for the food despite there only being a handful of people in the restaurant. But it was worth the wait.We ran into issues using the private boat launch. When we went to launch our boat we were berated by a plethora of rude campers. They kept saying we were not allowed to use the launch and we re very aggressive towards us. I got ahold of the rental agency and was informed that the owners have an open easement for the launch. The agency took quite awhile to respond. We had to move 4 miles to Russel Memorial Campground for a different boat launch which we had to pay for during this time. This was a very aggravating and inconvenient experience.The campsite was decent but the size was exaggerated in the listing. The listing claimed the dimensions of our site would be 60 deep and 40 wide. It was closer to 24 deep and 14 wide. There wasn t much room to park vehicles. For our party of 4 adults with 3 vehicles we had to use the vacant campsite next to us for parking. There wasn t any kind of picnic table to use in any of the campsites, so you better bring some kind of table and chairs to eat at.In summary, after my experience, I wound not stay at this campground again. I would revisit the restaurant though. I would also like to say that the maintenance man was extremely nice and helpful during our stay.Nearby activities: There is Lake Arbutus which offers boating activities, swimming, and fishing. There is also a plethora of ATV trails in the area. During holiday weekends there is a flee market that is usually held in Hatfield.Food & drinks: Excellent food and fantastic bartenders.

  Melissa Dahmen
a year ago
Food good, hot, presented nicely. Salad bar ok.. waitress was a teenager & wasn't excited to be there. Forgot silverware, had to ask for water, did not check on table for additional drinks etc.

  Jerry & Rona Jacobson
3 months ago
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  Michelle Runge
11 months ago
We LOVED the prime rib sandwich! My husband could have eaten two! I found the portion perfect with a huge plate of equally delicious French fries.

  Michael Garcia-Rondon
7 months ago
Title: A Blissful Nature Getaway - 5 Stars Review:I recently had the pleasure of staying at Rivera Resort and Campground in Hatfield, WI, and I can't stop raving about the unforgettable experience I had there. From start to finish, this place exceeded all my expectations and delivered an absolutely outstanding nature retreat.Nestled in the heart of Hatfield, Rivera Resort offers an idyllic escape that seamlessly blends luxury with nature. The resort's prime location on the shores of a serene lake provided breathtaking views from every angle. My mornings began with the sun rising over the water, casting a golden hue that was truly magical. The cabins are tastefully designed, offering modern amenities while maintaining a rustic charm that perfectly complements the surroundings.The staff at Rivera Resort deserves a special mention for their warm and attentive hospitality. From the moment I arrived, I felt like a valued guest. The friendly team was always ready to assist, whether it was recommending the best hiking trails in the area or arranging a bonfire night under the starlit sky. Their dedication to creating a memorable experience was evident in every interaction.The variety of activities available at the resort ensured that there was never a dull moment. I enjoyed kayaking on the tranquil lake, exploring the well-maintained hiking trails, and even trying my hand at fishing. For those seeking relaxation, the resort's spa services provided the perfect rejuvenating escape.One of the highlights of my stay was the meticulously maintained campground. The lush green spaces were ideal for setting up a tent and enjoying the great outdoors. The facilities were clean and well-equipped, making camping a breeze even for someone like me who is relatively new to it.Rivera Resort's commitment to sustainability was commendable as well. They have implemented eco-friendly practices without compromising on the quality of the experience they offer.In conclusion, Rivera Resort and Campground provided me with an unforgettable nature getaway. This gem in Hatfield, WI, is a haven for anyone seeking tranquility, adventure, and top-notch hospitality. My stay here was nothing short of perfection, and I can't wait to return to create more cherished memories. If I could give more than 5 stars, I absolutely would. Highly recommended! Regenerate

  Su Feng Vang
7 months ago
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  Kyle Koelbl
11 months ago
I recently had the pleasure of visiting the remarkable Wisconsin Riviera Resort & Campgrounds, and I must say it exceeded my expectations in every way. From the moment I arrived, I was captivated by the stunning natural beauty that surrounded me. This place is an absolute gem for anyone seeking a peaceful and rejuvenating getaway amidst nature.The campground itself is incredibly well-maintained and thoughtfully designed. The sites are spacious and nestled amidst towering trees, offering a sense of privacy while still fostering a warm and friendly atmosphere. The amenities provided were top-notch, from clean and modern restroom facilities to convenient access to potable water and electricity. It was evident that the staff goes above and beyond to ensure visitors have a comfortable and enjoyable stay.What truly sets this resort apart, though, is the range of activities and experiences it offers. Whether you're an outdoor enthusiast or simply looking for some relaxation, there is something for everyone here.The new owners and staff of the resort are incredibly friendly and helpful. They were always ready to provide suggestions for nearby activities/things to do, ensuring that I made the most of my time in this scenic part of Wisconsin. Their knowledge of the area was invaluable, and they were happy to answer any questions I had.Furthermore, the resort's commitment to preserving the environment is commendable. They have implemented eco-friendly practices, which further enhanced the appeal of this already exceptional place.If you're looking for a serene and picturesque camping experience in Wisconsin, I wholeheartedly recommend the Riv. It's an ideal destination for families, couples, and solo travelers alike. The combination of breathtaking natural beauty, well-maintained facilities, and an array of activities ensures an unforgettable escape. I cannot wait to return and create more cherished memories in this little slice of paradise.Thank you to the entire team at Riviera Resort & Campground for providing an exceptional and unforgettable experience. You've truly earned every one of these five stars!

  Kim Guldan
3 years ago
One of the best fish fries I've had in a long time. Had a broiled lemon pepper cod. With butter and lemon on the side, and the deep fried cod had an excellent batter . Light and flaky.the fries were phenomenal !! Totally homemade.. had a salad bar and homemade bread, a couple of old fashions that made my night complete. I would definitely suggest this place to my friends and family..

  J Parker
7 months ago
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  Brandon
3 years ago
Great place, bar and kitchen are always running and doing EVERYTHING to keep everyone happy. Doesn't always happen. But I watched them try their best. Went alone, 2 weeks ago, Friday fish fry, place was SWAMPED and it was great food , cold beer and lively atmosphere! Love it!

  Todd Vercruysse
7 months ago
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  Patty
4 years ago
Service was bad. Food was delicious. Server could barely carry the beers from the bar to the table. She had to walk slow and concentrate. She nearly dumped the tray of food and couldn't remember who ordered what. The food was great. Highly recommend the bourbon burger. The 'secret sauce' is so good.

  Brittany Ells
4 years ago
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  Jim Allen
7 months ago
The new owners really turned this place around and made it a destination for fun! They really try hard to please and it shows.

  kevin connour
10 months ago
Food was ok but they only had half a menu and we had a group of 8 and half got our food and the other half had to wait another 20 minutes to get there's, I won't go back!!!

  Mary Lou Wittmann
9 months ago
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  Doc Pain
2 years ago
Cabins are nice. Bar and grill was horrible service. The bartender lady was rude and acted like she was over worked. Don't waste your time. Cleaning crew was awesome and helpful. Tiki bar was closed entire time. Went to The Mug for dinner and drinks.

  Gwen Van Asten
4 years ago
UPDATE - Food and service has improved greatly and the food has been consistently good. The broiled fish on Fridaynights is scrumptious. Just like most businesses, I understand it can be hard to find enough good help but for the most part service is timely. We now visit regularly.

  Todd and Megan Vercruysse
11 months ago
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  Michelle Runge
4 years ago
All you can eat fish and salad on Friday was absolutely delish! It's too bad the bar staff are too involved in leaning over the bar chatting with locals rather than serving a drink! This goes for one of the owners as well. While one bartender was smoking outside the FRONT entrance where diners walk in. It was gross.Need to step it up to being classy Riviera!!

  Robert Mentecki
2 years ago
Nice place. Stayed in the eagle cabin. Simple accommodations that with minimal effort could be much better. Ample closet space but there are no hangers to hang any clothes. No hooks to hang any clothes . In the bathroom, no hooks or racks to hang your clothes or towels. The TV is 20 years out of date projection TV that only picked up one station clearly, the other stations were very static and fuzzy. There is a bar/restaurant here that serves good burgers, fish fry, pizza and more.Our bartender/server Tina was spot on and friendly.

  Amanda Caldwell
3 years ago
We have stayed here for many years and have loved it. However this year was awful. Service at restaurant was slow, orders were wrong, and getting drinks at the bar took forever. The cabin we stayed in air was out when we arrived on Sunday and when we told maintenance guy (Jay) he came over with a beer in hand kicked it and said it was working. It was not. On a 94� day the cabin reached 80� inside and with a 2 month old it was HORRIBLE. The issue was brought to owner Rob and Maintenance worker attention several more times until Thursday a heating and cooling company came to work on it. Meanwhile we had 90�+ days everyday. We were moved to a different cabin Wednesday night but were told had to be out the next morning early. Soo easy to do with baby...NOT. sad to say but we will not be going back for anything with our 30+ group. The owner was very arrogant when talking about everything in person. Very disappointed in how this was l handled.

  David Jacobson
a year ago
I wouldn t recommend buying pull tabs in the pub. We had to wait a day to be paid. The owner and bartender acted very rudely to us when we came back to get our money.