Russ Darrow Direct Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Molly Sobralski
a week ago
Happy that they checked my brakes. But per my voicemail received on 3/29 I was told and confirmed an appointment for an oil change on today s appointment but that didn t happen. I was able to reschedule for next week but disappointed that there was somehow a mixup of not having my oil changed!

  mariah waldron
a month ago
Their prices are affordable. The staff is always so kind. I have been bringing my car here for repairs and oil changes going on 10 years. They always do a great job.

  Mae Meyer
3 months ago
The service I had done to my vehicle was quick and was explained in a way I could understand. The waiting room was clean, quiet and inviting. The Staff on the Saturday I was there was friendly and had a well behaved dog on site too. Everyone was so friendly and accommodating. Will definitely be going back for all my oil changes and car needs.

  Rick Barber
2 days ago
Saw on my window sticker that I was overdue for an oil change. Even though it was 3pm on a Friday I was able to drive up and receive service immediately. Before 4 I was on my way and for under $50.

  Gennie Carlson
2 months ago
Great customer service I got a great vehicle for a great price and they took my not so good trade in for a decent price even with the issue it had. Keith was great and I highly recommend going to Russ Darrow for your vehicle needs. My son who was with me will be going there to get new vehicles for him and my daughter in law.

  Gabriele Finnegan
a month ago
We have been a longtime customer of Russ Darrow and have purchased four cars from them. During the purchasing process we are sold a bumper-to-bumper warranty saying that it s great coverage. What they don t tell you they charge a fee to look at your car which I know most places do nowadays but there s is $60-$70 more than other places and they tack on a $20 fee to cover rags, gloves, and washers (this was the explanation I received asked about this fee). Of course the warranty is not covering an electrical (which is a covered) issue because it s in the door handle and we can t just get the electrical part we are told which of course would be covered. I was not told when I called in about this issue warning me that it is a door handle, and it might not be covered. When I went to go pick up my car and play this ridiculous fee for them to plug-in the diagnostic system and read a code. I was told the warranty really doesn t cover anything and they re not worth it. The sales team should not be selling this to clients as a bumper-to-bumper warranty. It s misleading as well as the service center not warning you that something might not be covered which they should know since they sell it. I personally will never be buying a car from Russ Darrow again and I would stay away.

  Devin Curry
2 weeks ago
I don t usually leave bad reviews but this has been a negative experience from the beginning. We purchased a used Chevy truck from RD in West Bend, and paid extra for the extended warranty. At the time it was October and we test drove the truck we loved everything about it, but I noticed that the tire light was on and mentioned it to the salesman who assured me that their mechanics and gone through it and it was just because it was so cold outside. Fast forward to February, it was time to take the truck in for one of the free oil changes. I took it to the Neenah location because it s closer to my house and asked the service advisor Rachel to have them take a look at the problem with the tire. She came into the waiting area and said the problem was with the tire sensor and they had it in stock, and it would cost me $180.00 because it s not covered under the warranty. I explained about the conversation with our sales person, and she told me that there was nothing she could do, and I would have to call him! So I reluctantly agreed to pay to have the work done but thought at least it would be fixed. After paying for the service, I went out to get into my truck and noticed that the hood was still unlatched, and that was greasy finger prints all over the hood, doors, and other parts of my truck! I could have looked past that, but when I got back into the vehicle the tire light was still on!! I walked back into the service center and explained the situation to Rachel who then said, oh sometimes you need to drive it for 15-20 miles before the sensors kick in At that point I was willing to believe her, so I told her I would take the truck and let her know. Of course after driving to Madison and back it still not working, so I called the next day and Rachel was out to lunch. I explained the situation to the other service advisor who said she would have Rachel call me so I waited two days, and didn t get a call, so I wrote an email to Rachel from the business card she gave me. I didn t receive a reply from my email either, so I decided to drive back to the service center so I could speak to someone! Rachel was out to lunch again, this day so I explained everything again to the person at the counter who ended up telling me that because they didn t install the OEM sensors that they could order them, but I might end up having to take the truck to the dealership anyway and have them reprogram them. I wish I would have know this from the beginning, because I wouldn t have paid $180.00 for something that might not work! Now I m out the money and have a sensor that doesn t work!! I feel like I was lied to by the salesman, the service advisor, and with the hood being left unlatched, and the greasy fingerprints on my truck, I don t even trust the mechanics at this place. I won t be back for my other free oil changes, or ever do business with Rod Darrow again!!

  Jessica Allen
a month ago
They send you a video of your car while it s being serviced. Very cool! The staff were kind and efficient. My service tech did a great job on my car.

  Steven Bender
5 months ago
Got a flat tire on my way home from work took it to Russ Darrow right after it happened and two hours later they got me back on the road! Also they gave me a ride home so I didn t have to wait and they even came and picked me up! Excellent service! I m going to do more business with them now! Highly recommended! Thanks againService: Auto tire replacementService: Auto tire replacement

  Tim Schell
a week ago
Very nice people and the young lady that checked me in was fantastic and they also got the job done in a very timely matter.

  Stacy Van Ooyen
5 months ago
Everytime I have an issue with my vehicle Russ Darrow is my go to. They are super friendly and communication is great! Isaiah in the service department is always keeping me updated on the progress and is always willing to answer my questions.Services: General repairs & maintenance, Brakes, Brake service & repair, Oil changeServices: General repairs & maintenance, Brakes, Brake service & repair, Oil change

  Timothy Sorensen
2 months ago
Service dept went very smoothly. Only thing that has bothered me was when I purchased the vehicle that they left 3 year old oil in the engine. Although they showed that it needed oil change on the inspection sheet, this was never pointed out.

  Customer Service
2 months ago
I had an issue with my vehicle. Rachel the Service Manager along with Isaiah teamed up and made a corrective action. What a great team in Neenah, WI. I will certainly have them do all my services work.A plus!!!

  Allie Orr
6 months ago
Great service! First time bringing my car here so I arrived a little ahead of my appointment time but they got things going anyway. Probably the quickest, friendliest oil change I ve had in a while. Will for sure schedule here again.Services: General repairs & maintenance, Vehicle Inspection, Auto maintenance, Oil changeServices: General repairs & maintenance, Vehicle Inspection, Auto maintenance, Oil change

  Erin Shearer
a month ago
Very friendly people and quick services! I was in and out in 20 minutes for an unscheduled oil change and everything ran very smoothly.

  Bethany Kosiorek
5 months ago
I have only bought cars and trucks from RussDarrow for the past 10 years. Cal is GREAT to work with. Their service center is top notch. Love working with Isaac he always gets me in and out ASAP and treats me with respect! Thank you!Services: Air & cabin filter replacement, Tire rotations, Vehicle Inspection, Oil changeServices: Air & cabin filter replacement, Tire rotations, Vehicle Inspection, Oil change

  Janet Gagnon
4 months ago
My free oil change ended up costing $192. I needed a new battery which is strange cuz the vehicle is a 2020. Anyway, they told my husband that the battery would be $140. Not so bad for a battery. Then he got the bill. The battery was actually $110, then $49.49 to install and $23 for shop supplies. They never told my husband all of the extra charges. If they had, he would have said no and taken it to auto zone where they install it for free! Not happy with they way he was treated at all

  John Wage
4 months ago
Nice new location. Professional, friendly, courteous personnel for service. Nifty surprise was a realtime video of vehicles systems and safety check.Well done!

  Catherine Zabel
2 months ago
I was very happy with the service. Everything was explained to me. Answered all my questions. Helpful and so nice.

  Sunshine1971
6 months ago
Cecelia was wonderful at taking care of my check in and Tanner did my inspection and oil change and was very helpful and thorough. I was very happy with the customer service and work done on my vehicle. Will be using this location as our primary service provider. Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Michelle Henrikson
5 months ago
After my last oil change, not only does it leak oil but they broke the cable to my hood release. NOT happy! My husband can hopefully figure it out so I don't have to drive an hour back to them.

  THOMAS MAYO
2 weeks ago
Quick and easy. Always a pleasure to work with this company. They do things the right way for their customers.

  Todd Webb
2 months ago
The Service Department was extremely helpful and honest in answering my questions. They got me in for service sooner than I thought possible. Highly recommend

  Andy Ohm
7 months ago
Always has treated me with great customer service. I've taken our fleet of Ford F-150 for service work now for at least 2 years. And they have been nothing but honest and trustworthy. I appreciate their service very much.Services: Tire rotations, Vehicle InspectionServices: Tire rotations, Vehicle Inspection

  gloria wagner
4 months ago
Very helpful, friendly. They are not pushy salesmen. Our experience was very good. Would and have already recommended them. Very pleased with vehicle we purchased

  Brett Mitchell
5 months ago
Oil change no appointment, in and out 30 minutes. They were busy too. Friendly staff which is hard to come by now a days. So highly recommended!!!Service: Oil changeService: Oil change

  Melissa Olson
8 months ago
Sam Burrell assisted us with looking at a few trucks on the lot and she was absolutely amazing! Best sales consultant we have ever talked to. Very polite, knowledgeable, understanding, and professional. The best part was she talked to us like a friend and not just another possible sale. She was not pushy in any way. Definitely would deal with her again!

  Ethan H
8 months ago
I'm very pleased by this company! I call ahead to ask what the cost of their oil change is, and she quotes me 39$ for semi synthetic oil and I came shortly after, she remembered my name and said she made a mistake with the pricing, my car takes full synthetic oil, but for now she will honor the cost she quoted and for next visits it would be 69$. I was very impressed because I feel like this doesn't happen often anywhere else. I will forever be coming here for my services!! Thank you

  Michael Leatherman
3 months ago
Once again the Russ Darrow service department has made quick work of diagnosing and repairing the issue with our vehicle recently purchased from them. We couldn t be happier with their service

  Hope Rosemond
3 months ago
I went in there to get an oil change & I received exceptional service. Very courteous, friendly & professional customer service