Alphorn Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  M P
4 months ago
Alphorn Ford was my best experience and I have been buying car for quite some time. I found a car online since we live 135 miles away. Nick was the one who reached out and was helping us through the whole process. All was done over video and email. Car was delivered to us. Process of buying the car this time was the best ever. Everybody was nice and quick to answer my million questions. Nick was very nice and I would recommend his service to all. Thank you again for everything

  Mary Guider
6 months ago
We loved our experience with Alphorn Ford! Dustin was extremely helpful and patient with us. As first time car buyers, we needed extra help understanding the process and everyone was very kind and knowledgeable. We are very happy with our new *to us* Truck! Our trusted family mechanic gave it a clean bill of health. Everything the dealership told us had been fixed, had indeed been addressed and there were no hidden, unpleasant surprises. Thank you to Dustin, Taylor and Eric!

  Robert Garcia
a week ago
Purchased a used vehicle I had seen on their website. Contacted them about the vehicle and immediately received a response and availability. Upon arriving to view the vehicle was greeted by Ken a very friendly sales person and was impressed by the professionalism and processes of the sale transaction

  Heidi Anderson
2 months ago
It has been 8 years or more since we've bought a vehicle from Alphorn because of the way we were treated by the previous staff. With many years gone by, we thought we've give Alphorn another try, hoping the dealership was under new management. We also found a vehicle online that peaked our interest and decided to take a chance. Needless to say, my husband and I were blown away by the new management and staff!!! They're absolutely amazing and bent over backwards for us. I can't stress how caring and hardworking they were. Our salesman was Nick Tadych....WOW is the word that comes to mind. He is very down to earth, understanding, knowledgeable, has a great sense of humor, and went above and beyond our expectations. In the end, we purchased a beautiful 2020 Jeep Grand Cherokee and are ecstatic. Alphorn Ford is definitely our go to place from here on out! If your thinking of buying a vehicle...go to Alphorn! They won't disappoint!!!

  Amanda Haug
2 months ago
We went to Alphorn this past weekend and was helped by Salesman Ryan. He was excellent and helped get us into a car that was perfect. We were hesitant about the car buying process after our last experience at another dealer but the experience this weekend was great. We felt our questions were answered and Ryan made sure we tried out a few different cars that he thought would suit our needs. We did not feel pressured to purchase and he made sure to stay within the budget given. Thank you for all your help, Ryan! We will be purchasing another car there soon!

  Shane Olson
2 months ago
Alphorn Ford of Monroe has always don t a great job for meGreat customer service!The sales team is greatLast week I had a service appointment set for Friday afternoon to do maintenance on my truck.Wednesday afternoon I had an unexpected nail in my Tire. Alphorn got me in right away Wednesday afternoon and fixed the tire but also moved me up to do the maintenance to save me a trip on Friday.Great Service!Thanks

  John Johnson
4 weeks ago
We ve been customers of Alphorn Ford for over 10 years. We recently had an unfortunate issue with our Lincoln MKC and the vehicle needed a new engine. I worked with Mike (Service Manager), Luke (Sales Manager), Ryan (Sales Rep.), Dustin (Sales Rep.) and they were determined to help us through this stressful situation. They gave us fair trade in on our vehicle and were able to get us into another vehicle that we are extremely happy with all while keeping us in our budget. These individuals are top tier employees and I applaud them for their incredible focus on the customer. I would highly recommend checking out Alphorn Ford for your vehicle and service needs!

  Kelly Hendrickson
6 months ago
Had a great experience at Alphorn Ford. Mike and Marrisa were great. I dove many vehicles and drove some more than once before I finally decided. They made the buying process easy and answered all my questions.

  Sarah Jurgensen
4 months ago
Very unhappy customer who does not recommend this dealership. We purchased a used Ford Escape that had issue after issue in the first few weeks of owning it. We were very unhappy with the way Alphorn handled the whole situation - from the many trips to the service department to working with the sales team on trying to trade it in for a different vehicle. We ended up buying a vehicle from a different Ford dealership that made us feel like a valued and respected customer. (No need to respond with a phone number telling me to call.... I've already emailed the Sales person Ken, Sales Manager Eric, and General Manager Kevin.)

  Amelia Kubichka
2 months ago
Bought my first use car with the help of Ken Johnson he was very nice and chill with the whole process! Taylor was very sweet with the paper work. They made sure everything was perfect before selling!

  Yupu Wang
a year ago
I got my vehicle from Alphron Ford and the experience with Ryan and other staffs are just fantastic. They commute with me via email before my visit to discuss the options. Honestly, very few dealers will provide you a correct estimated OTD price but they do. Without worrying about the hidden fees, I decided to drive 3 hours to visit them. Car is at 150k miles but runs great and well maintained. The interior is cleaned and any little damages are fixed, plus new tires. I only did a steering fluid and brake fluid change afterward.Price is in a reasonable range so no need to bargain. Professional in the signing process as well. Strongly recommend!!

  Justin Marko
a year ago
Jake Smith was our sales guy. Super nice, down to earth and not pushy. We got a good price on a trade in and purchased a 2020 F150. Love the vehicle. Drives great/runs great. Exactly what we needed for our family. There was a little damage on a window switch, which Jake helped us take care of. Probably one of the best experiences I've had when purchasing a vehicle.

  Karley Lemke
9 months ago
Had an amazing experience with Alphorn in Monroe! It was great they listened to what I was looking for to replace my sons car that he out grew literally. Now he has something that he can fit in comfortably. Make sure to ask for Jake, he was great to work with.

  Micheal Young
4 months ago
Had an outstanding experience when dealing with Alphorn Ford. My salesperson was Nick, he was a pleasure to work with. I was coming from ways away. We did the complete deal over email and the phone, I drove to alphorn, turned in my trade, signed papers and I was on my way. Nick was a genuine, personal guy that wanted to make sure that I was happy with the purchase. Manager and Finance guy were the same. Great experience!

  Richard Sager
a month ago
Recently purchased a used toyota here. Robby met me as i made an appt. He was very casual and didnt push anything on me.He asked me what would make me happy. Beautiful car that passed rigid inspecification testing as required in Wi.Perfect rating on allWas happy to get a 5 year parts warranty, so no stress.Finance young lady, Taylor easy and friendly to deal with.Handshakes with manager, seller, finance woman and even workers for a picture.So as a senior, it was a pleasant no miseryTransaction***** from me in all areas.

  Paul Flemr
4 months ago
Purchased used van from Alphorn and from Iowa to do so. Robby and team helped prepare the deal before we arrived, expediting the experience and helping us drive home in our fully inspected Pacifica in time for dinner! Appreciate the great customer service and terrific care given through every step of the process.

  Julie Rupnow
4 months ago
Jake was wonderful! I appreciate him following up with a couple of my concerns vs ignoring me. I m thankful the key code was in the glove compartment because I was informed if it wasn t and you needed to take the door panel off, I would have had to pay for it. I feel when you sell a car with a key code, it is your responsibility to give the new owner the code, regardless of how you get it. If I had to pay for it, I would not purchase a vehicle from you guys again. Since I didn t, I will definitely come back in the future but make sure I have the key code before I sign any papers.

  Kimber Blum
a year ago
I had a fantastic experience with the sales team at Alphorn, especially with Jake and Eric. I was in and out of there quickly and was treated like person versus a paycheck which has always been an issue when car shopping. Jake spent a lot of time helping me move my personal items to my new car and getting my FordPass set up, which I feel was above and beyond. Eric was willing to send people to come get my car the next day for an update on the computer system so I wouldn t be inconvenienced. The dealership is very homey and welcoming unlike many dealerships that are sterile and unfriendly. I honestly couldn t be happier with my purchase and experience! Thanks guys for everything including the wonderful coffee made by your secretary!

  Marilyn Bumsted
4 months ago
Jovanny Erickson was great. Awesome personality. Was not pushy. Answered all my questions. Worked with me to get the best deal. I left very happy with my "new" used car. Less than 7,000 miles on it. Thanks Jovanny. Enjoyed doing business with you.

  Lorre Barnes
2 months ago
Continuing 2017 Renegade jeep....rotors in back needed replaced....totally 2 rusted calipers needed replaced for another $400....No more help with those costs. Thankfully my mechanicboyftriend Tony fixed and replaced both front and back rotors and pads for me....He has very clean house. I learned that Alphorn requires a $399. Protection plan on my jeep....I said No to the $3,400 protection plan that was added to my financing thru chase . Also paid $299 finance fee to get financing thru chase....inwhich I could of made this finance deal all by my myself .....Let's just say this was a I know Now....what I wish I knew then Experience... Yes I like my 2017 Renegade Jeep because of my help from my Boyfriend mechanic Tony. When I returned my two calipers rotors O'REILLY s auto part for core....They said ....These came off of Your new purchased Jeep??? Very RUSTY!!! I am now an Informed Consumer.....Hope this may be helpful to someone wanting to buy a car.

  Jack Harris
4 months ago
I bought a car from a salesman named Jake Smith a few weeks ago and he was phenomenal. I know next to nothing about car buying and he made the experience not only pleasant but easy. I would recommend him and Alporn Ford to anyone!

  R B
4 days ago
I went to Alphorn Ford on the 6th of April..I called the dealership the evening of the 5th..I told them which vehicle I was interested in and made an appointment for Saturday..I was met by Robbie, my salesman and he had the vehicle ready to go for a test drive..we talked and he showed me the vehicle and then we got down to business with the paperwork..Robbie was very efficient and knowledgeable and took into consideration a my worries..he went and changed my electric wheelchair lift and hooked it up and made sure it was operating as it should..it was a breath of fresh air going here and dealing with Robbie..he made the whole thing a pleasure and I would recommend him hands down as one of the best Salesmen I've had ..was interested in me and what I needed not just selling a vehicle..im a forever customer with him..Thanks

  Sydney Kennedy
a month ago
DO NOT BUY FROM HERE!!!I left a really good review for this dealership on December 14th 2023. Robbie in sales, was ADAMANT on me leaving a good review so that he could get some extra PTO during the holidays. And I wholeheartedly take back absolutely every single word I said about this place. I have had nothing but ISSUES with this vehicle. Less than a month after getting this vehicle, the blower motor went out in it and started SMOKING. They wanted to charge me over $600 for this the part was only $140 and luckily my significant other changed it for me. A few weeks later my car is shifting like it shouldn t. It was jerking and sputtering. I took it in and they told me I needed a brand new Torque converter. Which was going to cost me over $4,000. That s right. FOUR THOUSAND DOLLARS. They brought me my estimate. Then went back for another estimate and actually ended up charging me an extra $500 due to TAXES AND THE USE OF THEIR TOOLS. I took my vehicle elsewhere and come to find out, my transmission just needed flushed. Lucky enough the person who changed it for me and checked me vehicle over. Flushed it twice for me. Only cost me $600. Much better than $4k. Not to mention they never changed the transmission fluid, filter or my air filter. This I know because of the shop who fixed these things for me. The dealership gave me the option of putting me in a different vehicle or dropping the price down $500 out of $4100 for the torque converter. Which would make no sense since they changed my estimate and upped it $500 for their tools and taxes. They couldn t assure me that the vehicle they d be getting me would stay the same price monthly or even the total price. My vehicle did NOT need a new torque converter. They never offered to change my fluid or any of the sorts. When I spoke to Mike , the manager in the service department. He told me they DONT check your transmission fluid until 100,000 miles. My vehicle only had 62,000 on it. Jordan in the service department told me they check it at 50-60 thousand. Funny how the manager doesn t even know what he s talking about but his staff seem to. The fluid was BONE DRY and somehow when I brought it in. They said it was full. But when we checked it. It had a drop in it and it was BLACK. I ended up adding 1 quart to it while I was over 100 miles from home just so I could get home. They absolutely tried to take advantage of me and quite frankly did in the beginning. I would never ever buy a vehicle from this place again and I will steer everyone away from them. While having them check on my vehicle I was extremely disappointed when Robbie threw in my face multiple times that I had the option to get a warranty on the vehicle, which was an extra $3500 on top of the $23k I gave them for the vehicle. It s the fact that I shouldn t have needed anything fixed in LESS THAN 3 MONTHS of having the vehicle. I have never bought from a dealership and this was the worst first experience at a dealership EVER. Stay away from them.

  Lisa Baxter
3 weeks ago
One of the best dealership experiences that I've ever had! Purchased a vehicle from them 2 weeks ago now.

  Trish Lawson
4 months ago
Nick did a great job finding the car with the specs I gave him. He was great with follow up and worked hard to get me a bronco quickly. Everyone worked well together to make it come together and meet my needs. A great team.

  Lisa Olson
4 months ago
The paint job that was done on my car by Alphorn Ford is terrible. They were also to fix the seal around the driver side front window and didn't even do it. The paint has over spray and bubbles. I am very upset. Will never tell anyone to go buy a vehicle or have any service done there. It use to be a decent place to go.

  Brenda Lawrence
5 months ago
Alphorn Ford has professional, knowledgeable employees. The waiting area was clean and comfortable. The wait time was exactly as I anticipated.I would highly recommend this dealership for all your vehicle needs.

  Linda Clark
4 months ago
We purchased a 2023 Malibu from Jovanny.He was attentive & very helpful in our decision to buy the vehicle. The staff was very friendly & Eric the manager was very accommodating.Would highly recommend Alphorn Ford!

  Julia Marynus
4 months ago
Bought truck from Jake last week! Love it! Great service from Jake and Taylor! We will get our next vehicle from them as well! Worth the trip from Freeport to Monroe. Thanks again!

  Amy
3 months ago
Great people and always there to help. This has been great for me and my car buying experience. Ryan and Eric are great people. Thanks guys for your help and being good people!!!