Lexus of Milwaukee

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Andrea Boyd
a month ago
I had a fantastic experience at Lexus of Milwaukee. Ben was friendly, knowledgeable, and went above and beyond to make the purchase flawless. The financing process was smooth and easy, and I never felt pressured to make a decision. I would highly recommend Ben for your next car purchase. Thank you!

  ashley Baker
2 weeks ago
I recently had the pleasure of working with Rosie at Lexus in Milwaukee, and I must say, the experience was top-notch. From the moment I walked in, Rosie greeted me with a warm smile and genuine enthusiasm to assist. Her knowledge of the vehicles and attention to detail were impressive, making the car-buying process smooth and enjoyable. She patiently answered all my questions and went above and beyond to ensure I found the perfect car that met my needs. Rosie's professionalism, friendliness, and dedication truly stood out, and I highly recommend her to anyone in search of exceptional service at Lexus Milwaukee. Thank you, Rosie, for making my car-buying experience a memorable one!

  Antoinette Jones
4 months ago
I recently had the pleasure of purchasing a Lexus, and I cannot express enough how exceptional my experience was, thanks to the outstanding service provided by Justin Dehling at Lexus of Milwaukee! From the moment I stepped into the showroom to the triumphant drive off the lot in my new vehicle, every aspect of the car-buying process was seamless and delightful.My car-buying experience with Justin was nothing short of excellent. If you're in the market for a new vehicle and want a stress-free, enjoyable buying process, I wholeheartedly recommend visiting Lexus of Milwaukee and asking for Justin Dehling. His professionalism, expertise, and commitment to customer satisfaction make him a standout in the industry. I am now a proud owner of a fantastic vehicle, and I have Justin and the staff at Lexus of Milwaukee to thank for making the entire journey pleasant and memorable!

  Todd Williams
3 months ago
Thank you Lexus of Milwaukee for my 2023 Lexus RX 350. Excellent service and special shout out to Justin for his exceptional help working with me remotely. I live in Pittsburgh, PA, flew to Milwaukee brought the car seamlessly and drove home, 9 hours in style. Great vehicle. Proud to be in the Lexus family!

  BiggM1c Beats
2 weeks ago
Recently had the pleasure of dealing with Rosie at Lexus of Milwaukee, and I was thoroughly impressed! Rosie s dedication and care for her customers truly stand out. She goes above and beyond to assist, showing genuine concern for people s needs and financial situations. Highly recommend her for anyone looking to have a wonderful and hassle-free experience!

  Ryan Koski (Ryan Koski)
a week ago
Justin Dehling helped me out with my amazing new RX 350. It was crazy to see him with 3 other customers and everyone was happy. I never knew someone could juggle that many people at once and keep things going so smooth. He s a busy man, but definitely the guy I recommend to buy a car from!!!!

  Kathryn Thomas
3 months ago
It is an absolute honor to share the impeccable customer service that I received at the Lexus of Milwaukee by Ben and Ann. My search for a new car had been extensive, and after nearly 2 months of effort, had turned out with nothing but declines, even from a several other Lexus dealerships within Illinois.. I relentlessly pursued my wishes and thanks to the dynamic duo at this dealership, they made it happen for me! I had a very difficult credit situation, and this did not stop them from getting me into my dream car. I m a proud Lexus owner and the literal icing on my cake was getting the best finance rate possible. If you re in the market, look no further. Ben and Ann made a miracle happen

  Tori Torres
2 weeks ago
We purchased a brand new Lexus Tx from this dealership. We worked with Ben and the new manager Mike. They definitely exceeded our expectations and took very good care of us. We really felt they went above and beyond to make us happy. We Also met with tech Ben and he went over all of the tech features of the vehicle. He spent a good deal of time with us making sure we understood everything and setting up all of the features on our phones. Thanks for everything!!!!

  Michael Sukawaty
2 weeks ago
From moment one , walking into the showroom, we felt welcomed. Ben helped us come to this exciting new SUV, which will be enormously fun to own!! Tech Ben sent us away feeling totally ready to enjoy the MANY options this machine has to offers.

  Sarah Danke
4 months ago
Ben was great! Made the whole process super easy. Bought the car sight unseen and all was as promised! Ann was great setting up the financing as well! December to remember for sure!! Thanks, Lexus of Milwaukee!

  Randy Kunkel
2 weeks ago
Both Ben's provided extraordinary sales and technology services. Very impressed with knowledge, professionalism and patience displayed throughout the entire shopping, purchase and new vehicle use overview. Made the flawless process a pleasure. Thanks for your efforts at making us Lexus owners!

  cherryle harris
a month ago
Justin Dehling is a 10 out of 10 gentleman and he will assist you like he did me finding the effect car. Talk to him with any if your vehicle buying needs.

  europn3
6 months ago
What an amazing experience! We had the pleasure of working with Justin Dehling. From the beginning it was a comfortable experience. He took the time to video tour me the vehicle as I live a few hours away. This was important and was a great gesture on his end. His communication was on point and he was even available after hours as we discussed many details. He did not hesitate once to provide excellent customer service! There was no rush or pressure to shop as well. Also what impressed me the most was the flexibility the team provided. This is because due to my busy work schedule I arrived near closing time on two occasions. Once for the test drive and once for closing the deal. They did not hesitate to make it work! Staying over on a work day, wow! Lastly the most memorable experience was when they surprised my daughter with a big beautiful bouquet of red roses along with a ginormous red bow!!! Talk about above and beyond! I will definitely spread the word and look forward to working with them again! We trust them and so should you! Excellent job Justin and team!!!

  Balbir Bagga
4 weeks ago
Tech Ben is a really knowledge gentleman. He s know his Lexus's inside and out. He went over every feature of my new RZ450e and has helped me out with issues on my past 2 Lexus s as well. Rosie was great as well. Being a new sales woman she did a great job. And Pete is my go to manager for any new car. Thank you to all of you!

  Jacob Washington
4 months ago
Firstly I don t know why my page is popping up under my child s father but this is Jamika and I had the privilege and honor of working with THEE Justin at Lexus of Milwaukee. He was such a joy to work with. So personable, friendly, and down to earth! He even became best of buds with my son Jaxson. He made our transition sooo smooth and I got it done all within a 24 hour time frame thanks to him! He s the best! Give that man a raise ! Job well done!

  Kate Forgette
3 weeks ago
We had a great experience purchasing our Lexus TX Hybrid Sport. Our sales associate was very accommodating and courteous. I would definitely recommend Ben our Sales guy to someone else who was interested in purchasing a Lexus in the Milwaukee area.

  Tina McKnight
6 months ago
Justin Dehling Gave me excellent customer service. He exceeded my expectations. I love my new car he saved me. He helped me get out my Hyundai. If you need a good hearted soul to buy a car from talk to Justin. Thank you

  Jay Kortbein
4 weeks ago
Tech Ben was the best! He took the time and went over all the features on my new Lexus ES350, a bunch of features I didnt even know it has. He also showed me Android Auto, what a cool system that is! He definitely knows his stuff, thank you very much sir.

  Janelle Sergi
3 months ago
My husband and I had the best buying experience working with Freya at Lexus Milwaukee. Overall vibe was great from start to finish. We never felt pressured at all and the whole process was seemless with the attention Freya provided. Ann at finance was quick and easy to talk to. Freya s great customer service and Ann s easy going attitude made the whole transaction perfect. Thanks for a great buying experience!

  Brandon Evans
2 weeks ago
I purchased a 2020 Lexus RX 350 with very low miles. Rosie was able to get my payments exactly where I wanted it. Thank you! Rosie. Highly recommend this dealership.

  Choua Xiong-Yang
6 months ago
My husband and I went to take a look at a Lexus GX at this Lexus of Milwaukee, WI location. We test drove it and thoroughly reviewed the vehicle in and out before deciding to proceed with the payment transaction and signing any paperwork. However, right when my husband and I were about to drive off with the vehicle from Lexus of Milwaukee, WI parking lot after making the purchase transaction, we noticed a small but cracked windshield on the driver's side. With keen eyes like my husband I have, we didn't notice it before purchasing it, because it was originally covered up by the car warranty and information paper. It was taped over! Before driving off, we informed our sales person, Maria, who is also the wife of the General Manager there at Lexus, about this small defect. She agreed that it wasn't noticeable because the paper was taped over it and that it will be on their/Lexus' responsibility to patch it for us without any additional cost. She also mentioned that the patch will not be visible to the naked eye, and that in her words, it will be a "very faint" visibility of the crack. We took her words, drove off in our newly purchased SUV and a couple of days later came back to get it patched. The repair guy said somebody else had done a horrible job of patching it so he tried his best to make sure it is patched properly, however because of the poor work done on it previously (which is, I'm assuming, done by this Lexus - because the previous owner had serviced the car there per Car Max history of the vehicle).... it still looks the same, no different from what it was before. I messaged Maria and voiced how unhappy I was with how noticeable it still looks and just overall how it was never disclosed to us, given that this defect had to be documented and seen because why else would they cover it up?! And w/o an apology or taking accountability for her (Maria) and Lexus part in "covering" up this defect and not "disclosing" this defect to us at the very beginning, she said she/Lexus has no further obligation to do anything else further with the vehicle. Her comment/message took me by surprise as I wasn't anticipating looking for anything further to be done if nothing else can be done. I understand some things are just beyond our control. But, this kind of attitude and poor communication represents a poor look on Lexus. A brand that is supposed to meet quality customer satisfaction just like their vehicle is made. Obviously Lexus of Milwaukee needs to reevaluate their customer service, especially their communication skills, and just overall do their job diligently to match the quality of Lexus - that includes thoroughly looking at their vehicle for defects before selling it and openly disclose/communicate the visible known defects. With this experience and our experience with the Finance lady/dept team (this is a whole different story - let's just say READ every single line of the contract, and what you are signing over! These Lexus vehicles aren't cheap, you are putting a lot of money towards it!) I will not refer any of my friends, family, or anybody to this specific location ever! So in summary, avoid purchasing a Lexus from this location and avoid Maria.

  Lady O Crawford
2 weeks ago
Rosie and Tech Ben provided exceptional and professional customer service. Their time management was on point and even had my coffee ready for me when I walked in the dealership. You guys were amazing!

  susan thaney
2 months ago
I leased my third vehicle from Milwaukee Lexus and my second from Ben Kranitz who is outstanding. We talked about a car on Saturday afternoon and I drove several. I went back Monday to try to make a decision. Ben applied no pressure and thoroughly answered my questions and concerns. I made a decision Tuesday morning and had the car by that afternoon. Great support from Ben, the tech genius. Pete and Verbie in finance were very helpful. 5 stars to all involved in my purchase. I am thrilled with my new F Sport.

  charlotte adams
a week ago
Tech Ben sales Ben and Verbie were amazing! They helped me from a to z on buying my very first lexus. Great job and highly satisfied.

  Elise Gertenbach
6 months ago
Thank you Justin Dehling! He was knowledgeable, friendly and sincere in helping me get my new car. The whole experience was easy and made me feel comfortable. Lexus is the way to go and I highly recommend Justin and the Lexus Milwaukee team!

  Patrick DeLorey
a week ago
Justin Dehling knows his cars and what the capabilities are. No pressure and great sense of humor. I highly recommend working with Justin if you are in the market for a car.TechBen is awesome too thank you

  William Hutchins
4 days ago
Tech Ben and Justin were absolutely wonderful. They made everything extremely easy and my wife is going to love her new RX350H. Thanks boys!

  Ryan Summers
3 months ago
Freya was amazing - the care and thoroughness of working with us to find just the right vehicle and deal for our lease outstanding. We d checked out cars at all the competitors and they were easily best in class in terms of customer service.We ll be back for certain!

  Ateet Koka
a month ago
Justin Dehling was incredibly helpful. I was actually astounded by his professionalism and expertise on Lexus brand. He mentioned how it's his job to help me buy the car I wanted and that's exactly what he did. If you are in the market for any vehicle ask for Justin at Lexus of Milwaukee and I'm postive you will have an excellent buying experience!!

  Aaron Brzozowski
2 months ago
After dealing with some subpar dealerships and halfhearted attempts to earn my business, I had a great experience at Napleton Lexus of Milwaukee. Brad Kranitz made the process simple and easy and treated me and my son amazing while there. Top notch customer service all around that I feel is rare in today s day and age. Jeff was able to get me an interest rate almost half of what my bank was offering. Tech Brad made sure the technology in the car was setup and ready for me prior to leaving and also sat with me an ran through it to ensure I understood how to use it accurately. Would highly recommend this dealership if considering a new vehicle.