Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
natasha smiley
3 years ago
The customer service was awesome! I brought a concern to the table, it was addressed immediately. Final results were great. You can't tell how the car was damaged prior. Great workmanship. Attention to detail is key!Services: Painting, Body & TrimServices: Painting, Body & Trim
Dustin Carpenter
2 years ago
They don't even bother to contact you back. this terrible place was recommended to me by Jaguar to have some work done since apparently Jaguar does not have their own body shop. I called them and they told me to send an email with what I was looking for (pretty simple stuff that is easy to quote out) Sent the email and heard nothing back. Followed up with another email and still nothing after several weeks. This says a lot about a company. I have gone elsewhere.
Dustin Underwood
4 years ago
My experience here was really terrible.(1) I called Abra to get a quote, which was smooth. When I asked to setup an appointment and order the parts, my emails and voicemails went unanswered for a week or so.(2) It took several weeks to get the parts in and be offered an option to then schedule an appointment. They won't schedule based on part lead times. However, things book out. So, this introduces a sizeable delay.(3) The day of my appointment, no one showed to unlock the shop in the morning. So 2 employees and me waited outside for someone to come in.(4) That afternoon they call me go tell me they didn't order all the parts. No work was done.(5) I can't schedule a new time because they're ordering parts - see (2).(6) I bring my car in again and get a call that afternoon that they didn't staff anyone to do some of the work. They can't get anyone in and can't accommodate my travel schedule for the next week. I get my car back with it partially completed.(7) Partially completed means my accident avoidance and radar cruise need calibration. On my drive home, my car flashes 'Brake', threatening to slam on the brakes in heavy traffic for no reasonable reason. That scared me, and I disabled the system. The cruise is erratic and behaving poorly bit still feels safe.(8) I got stuck with a bill for insurance on my rental car. Abra agreed to pay it but have not done so yet.(9) Trying to resolve this issue and complete the work, I left an email and 4 voicemails with a manager at their call center. He has not called me back after 2 weeks.In the end, I spent $40 on rentals. I spent 5 hours driving to this crazy location because their 2 closer shops couldn't do the work. And I never got the job done. Now, it seems they cut ties.I've seriously never had this bad of an experience with any company. They stressed me out like crazy.
Auria Rivera-Garrett
7 years ago
I had my car repaired here after my car was broken into. My door, tinted window and dashboard was severely damaged. They did an amazing job fixing it and the customer service here was exceptional. I will definitely recommend this place to anyone, especially if you are also a car theft victim like I was.
Shannon Ochoa
4 years ago
They were incredible and moved quickly! Went above and beyond with detail and cleaning my car! Zach was so wonderful and kind! Loved the service and working with you all!
Mary Moton
3 years ago
Caliber did a great job repairing my truck. They were very professional and kept me informed along the way. They were reasonably priced.Service: Body & TrimService: Body & Trim
Sharon Jin
5 years ago
They did a good job repairing my wind shield. Thank you, Brent! Overall, I had a good experience with Abra Auto Body Repair. They are courteous, professional, and prompt.
Tylonia Robinson
a year ago
Not a good experience at all! Communication was terrible, they did not do a good job at evaluating the damage of the vehicle over all. I do not recommend this shop!!
Luis Baez
a year ago
Grafton location is the best .....the Employees were great and the car repair made my car look brand new!
BK Anderson
6 years ago
NEVER AGAIN!!! Worst experience I could expect to encounter at a body shop. I had my vehicle repaired only to have it given back five days later with an issue (noise related) that was NOT preexisting prior to bringing it in for service. When I brought it back to address the issue immediately the blame was passed on something mechanical failing coincidentally by the cust service mgr in which I tried to explain it was definitely body related and due to the negligence of the technician. After enough back and forth on day two they even suggested taking it to a dealership THEY partner with for an evaluation only to be told by several technicians at the dealership it must be body related cause they can't find the cause and EVEN after the dealership couldnt back up the body shops claim of any mechanical issues they called me back only to try and point out more mechanical issues none of which were the cause of the issue! The issue finally was proven by day three to be negligence during the repair by the body shop and then taken care of only to then pick my vehicle up the following day with a huge dirt/grease stain on my ceiling in the cab of my vehicle! Why are you touching the ceiling in my vehicle to begin with if the damage was on the front end of my vehicle?!?! WORST BODY SHOP PERIOD
Joey Hall
6 years ago
Horrible they made my car catch fire an made it total out. Can u believe they didn't give me a down payment on another vehicle. I wouldn't recommend anyone there!!
Takaya Rice
3 years ago
They reattach my number for was really nice and got it done quickly . Am happy with service they gave me I will be back . Thank you so much .
Nori D. Carter
3 years ago
I dropped by with a loose heat shield and the manager fixed it for me. They are awesome! I m in tears of happiness!
Marcia Cook
3 years ago
Very happy with the experience, especially during pandemic. Detailing was superb! Thank you
K G
5 years ago
I believe they would have done a great job but it was wayyyyyy to expensive.
sheng hang
3 years ago
good work all around, they keep their word on their estimates.
ItsForTheLadies
4 years ago
had my car for a month. gave me a ripped tire didn't clean the car
Elaine Jackson
5 years ago
Omg RUN, what these folks, they want your money LIES, inspect your car before and after pleaseJust go to the other guy.
Andy Blanchard
7 years ago
Fixed my car in record time, very happy with the results
Lewis Smith
4 years ago
They get the job done fast
Gold Steps
4 years ago
Rapid quality repairs and friendly people
Claudia Jackson
5 years ago
Excellent work and fast
Rose Santiago
5 years ago
Very nice & professional