Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sharee Coleman
10 months ago
I have to give a big shout out to Steve, he was extremely helpful. I called the store about 5 minutes before closing looking for front brake pads and he was really nice. His customer service skills are through the roof. He checked his inventory and realized they didn t have what I needed but he took the initiative to call another store and asked them to put a set to the side for my son to pick up. Thank you Steve!!

  Nhi Nguy n
7 months ago
If you don t do installation why put free installation on the door and say NO to clients. 5 employees standing chatting and she said nobody available to install. I owned her nothing to get that attitude. Terrible customer service.

  Janae Martin
a year ago
Absolutely not! They dont even say hello! Im literally writing this review as im standing in the store. No one has said anything! Not even a I ll be with you in just a second just a bunch of swearing in the back! After 10 min of standing in line the cashier asked the other cashier is she ready to checkout? Instead of asking me! Poor customer service!

  Terry Vanleer
2 years ago
Absolutely not with employment at record highs. The employees there need to make a choice anything else but customer service. Find another line of work or reinvest professionalism in your chosen career path. Do better

  AJ Kisley
2 years ago
Very helpful. Only place I go now, everyone knows their stuff very well. And they don't ask me stupid questions like "is it 4x4" when I get things like wiper blades that don't require 17 answers

  John Hilliard
a year ago
Went there to get rear brake pads, oil and filter,windshield washer fluid, they had everything in stock,and reasonably priced.

  Kirt Donaldson
3 years ago
Friendly and knowledgeable staff with a love for automotive. Will always take the time to answer your questions about what you need for your car, if they can. And if they don't have the answers, they'll be happy to try and help you figure it out. if you're trying to save money by doing it yourself, try this place first.

  Matt Tarnowski
7 years ago
Employees don't seem interested in helping walk in costumers who are not frequent costumers. They tend to move slow and not give my questions a serious concern. I would suggest Napa for better service and even Oreilly's because at least they try.

  Thomas Ocvaude McEiver
4 years ago
It is about as good as it gets any where...its what we've come to expect...Advance is big time and can have virtually any, non dealer only, part here today, or by the next business day...Plus, tools, warranties, supplies, and candy's, etc.Advance is not alone in the lack a retail savvy. The whole secondary market, in automotive retail, needs a reality check. It appears to me that corner blacksmith / Auto Mechanic image. Is not meeting the expectations of the new teckyish consumer. Expecting to see the dirty oil cloth in the corner, the smells, the sounds....Delivery is replacing in store purchasing...The redundant, grocery store sheving, the general disorganization, messy...ill thought out, and hodge podge displays and advertising. Customer Service is "not" having people wondering around wundering what the differences are between your products. Then waiting in line to be serviced at a counter...It's not 1970, any more...Maybe sitting with a knowledgeable automotive person, helping to determine a repair strategy, to maintain and extend the life of the customers vehicle. And, the correct parts and supplies needed, would be to much to ask. From and industry that is partially based on planned obsolescence....Customer Service is about enabling Your customer, forming bonds and encouraging customersLoyalty, ETC......How come us'se guys ain't got no hitcin post out front fir my horse...don't forget 2 thumbs-up if you like this review

  Real Amos Bea
a year ago
Talked to a guy named Steve very nice and engaged in the conversation in helping me find the right parts. Love that

  Stephanie Glover
4 years ago
I had a very good experience, the staff was warm and welcoming, plus the assistance couldn't get better than that...excellent!!

  Rodney Jackson
4 years ago
They are good in ordering your car part, if not in stock. Have two nearby location, convenient for the customer. Great service.

  Devin Rivera
4 years ago
Conrad is a great guy and extremely helpful. His help and advice saved me from a whole afternoon of frustration.

  Jovan Granderson
3 years ago
Great place for car or truck parts and they work fast too added bonus.

  Elaine Jackson
6 years ago
Great to see a woman there, and she's got great customer service.

  Carthell Frazier
4 years ago
They're nice,professional and polite people . Also, well stocked with merchidise.

  Jolene Piggee
a year ago
There always very helpful and nice here

  mr90 Northdegrees
a month ago
Nice

  Vincent Marzion
5 years ago
Refused to let me return a part and closed early. This is my last straw with advanced autos. I'm done.

  Gunner Singleton
5 years ago
They had everything i needed from hand cleaning oil soap to a large weather tarp. Thank you

  Bevark Phommarat
4 years ago
Maybe they don't want to sale parts, closed earlier than others Advance Autoparts store.I think it is better to get parts elsewhere.

  SIPP 41
2 years ago
They press wheel bearing etc. And round the corner from my house.

  vinessa manley
5 years ago
I waited 5 days for shipping to find out they ordered the wrong part

  Diana Roduiz
7 years ago
They always are willing to help the costumer.

  Alan Pearce
4 years ago
Great auto parts store, very knowledgeable staff

  Derrick Boyle
3 years ago
Employees were very helpful and concerning

  Lillie Graham
4 years ago
Great service, reasonable products

  btophek
4 years ago
Okay place, competitive part prices.

  Joseph BigDaddy Scott
6 years ago
Great place

  Marcus Laster
5 years ago
Been dealing with the teutonia & silver spring location for years.