Lexus of Madison Service and Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Evan Ouk
2 weeks ago
I recently had the pleasure of visiting the Lexus service department and I must say, the experience was nothing short of exceptional.One of the highlights of their service is the loaner program. Every time my car needs servicing, they ensure I'm not left without wheels. They go aboveand beyond by providing the latest models as loaners, which is a generous touch that does not go unnoticed. It's clear that customer satisfaction is their top priority.The team's attention to detail and commitment todelivering top-notch service is evident in every interaction. They have consistently exceeded my expectations, and it's this level of service that keeps me coming back.

  Tabatha Pinkston
6 days ago
I had a check engine light come on and they figured out the problem the day I brought it in to get it check out. Everyone was nice and helpful. They showed me the part that needed replacing and explain how the part wasn't working properly. They didn't have the part in the shop so they gave me a loaner car to use while I waited for them to fix my car. Definitely going to come back.

  Ben Plucker
a month ago
Highly recommend! If you have your kids in tow, they have a great place to keep them busy.

  Paul Firgens
2 months ago
The service staff was welcoming, courteous and efficient. We waited for the service to be completed and the customer lounge was comfortable, with drinks and snacks offered. The service was completed sooner than estimated also. So, we were very pleased with the visit. We'll keep coming back.

  J and T Deering
2 months ago
Customer service is incomparable. My only disappointment was that I kept getting emails saying I had an overdue service so I called to confirm before making an appointment. The person I spoke with on the phone confirmed my service was very overdue so I promptly made an appointment. The day I brought my vehicle in for the overdue service I learned my car was not overdue for service. Seems to be a disconnect between the app that sends service notifications and reality. Outside of this snafu all else was top notch.

  stacy gannon
a week ago
They were fabulous. I had an issue that turned out to be a lack of knowledge on my part and never felt laughed at (other than by myself). Thank you!!

  Mary Ann Hein
2 months ago
Nate Reason is a top notch person who helped me when no one else did. He is a true professional and the reason I would recommend Lexus of Madison again. That man is a bonus to your business. Today he is one in a million. And an asset to you you and better make sure you appreciate him. Todays work ethic is poor and rare to find people like him.

  Melinda Perkins
a month ago
Excellent experience. Performed scheduled maintenance plus washed my floor mats and car. Plus, I got to visit with my awesome sales advisor, Chadd Black.

  Susan Benck
3 weeks ago
Tarrah was very kind and knowledgeable! I enjoyed hanging out in the waiting room, talking to other customers. Great experience overall!

  Chengwen Chai
2 months ago
Friendly adviser and technician, they took care of all my concerns. Excellent service, neat and detailed report help me to learn the status of my car, and the price is reasonable.

  Kwanghee Park
5 months ago
They are the far best service facility in Madison area. Deep knowledge about the vehicle and very friendly staffs and reasonable repair cost also.. Highly recommend this facility to anyone need service for their vehicle. Thanks Lexus!

  Jon Mathieus
3 months ago
The vehicle was serviced over two days and completed when promised. All of my instructions and questions were addressed. Very pleased with everyone I had contact with

  Jonathan Weerts
4 months ago
I love working with Lucas in the service department. He's very knowledgeable and an overall easy to work with. I never dread my trip to the dealership!

  Mark Maasch
6 months ago
The customer service here is usually great. This last visit was an exception to that rule. Even though you ve got records on our vehicle maintenance, you scheduled it for a half hour oil change and then let my wife know when she brought the car in that it needed a 60,000 mile service which you no longer had time to do. So now we have to make a second service visit. We also asked to have the windshield wipers checked because they chatter, and they forgot to do that. So I was not pleased this visitService: Oil change

  matt landgraf
3 months ago
Back for more, and, as always, appreciate the clean, prompt, professional service at this location

  Marsann McCants
6 months ago
On this visit I had a tire rotation and balance performed along with a full inspection of the vehicle. No upselling just the routine maintenance and I was on my way with a thoroughly clean vehicle. I love the professional care and service I always receive at Lexus of Madison.Service: TiresService: Tires

  Lidia Endres
3 weeks ago
Such a superb service and so close for me. It makes it so easy to get oil changes, repairs, etc.

  Faizul Huq
3 months ago
Didn t reset reminder after done oil change. I asked for if hybrid fan cooling filter was checked/cleaned did not get any definite answer. Checking process to service center wasn t seamless rather little longer process. After you drive into service center one person asked me why I am here even though I have an appointment, then I had wait inside lobby to see an advisor. Very different than other dealership.

  John Norman
4 months ago
I was in and out in 60 minutes and everything was fine. Excellent service. I do wish I could call in and get a person to talk to like I used to, instead of a machine. I liked the personal nature of interacting with a person. I am very happy with all the service done.Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change

  Diane Olson
3 weeks ago
I waited my hour for service of my vehicle, service writer came to me and apologized my car had been taken outside and had not been serviced. I had another appt. after the service which made me late. I was unhappy about that.

  Jeff Robinson
3 months ago
Sonny was very professional and helped with my issue above and beyond. Not sure who the tech was but he save me time and money on the repairs which I highly appreciate! Thanks guys!

  Carolyn Norenbg
7 months ago
The people are very nice there. My only complaint was when we set up an appointment with a tech person while we were having our 1st maintenance app t. They assured us that we didn t need an appointment as there is always someone there. Not true. The tech guy was on vacation. If they would have told us that before we drove 2 hours we would have rescheduled.Service: Tires

  Julie Laufenberg
8 months ago
Visited Lexus Service Department recently; overall great experience. Wait time was reasonable with comfortable wait area. I have nothing negative to say about Lexus of Madison. Have purchased/leased multiple vehicles over the years and it has always been a positive experience. My salesperson genuinely cares about me as a customer as does the dealership, that says a lot.Service: Body & Trim

  Rosann Myers
5 months ago
I thought I was just getting an oil change but they looked over everything. Very impressive. My one concern was whining they cleaned the car they vacuumed the front floor boards but didn t touch the back floor.Services: Tires, Oil changeServices: Tires, Oil change

  La Tasha Fields
7 months ago
This was my first time at this location. The service was decent. They thoroughly explained the needs of my vehicle and the service that they were performing. I was a little confused about the process of picking my vehicle up because when I returned I didn't see anyone in the area. However I walked into the showroom and a gentleman helped me figure out the process.

  Lora Laine
6 months ago
The Service Department is very professional. They told me what to expect for a waiting time and are always done servicing my vehicle quickly. I like they always clean my car also.Service: Oil changeService: Oil change

  Laura Jacobson
a week ago
Always friendly, respectful and reasonable as we discuss needs, costs and timing.This is true for every visit I have had there, regardless of the persons involved.Service: TiresService: Tires

  Lisa Zoet
11 months ago
They have always taken great care of me and the RX 350. Best car I have ever owned. Never felt as though I have been pushed for a repair that was not necessary. Great communicators, if a service car is needed, always available. Specially love Kelsey in the Service department. Knowledeable, great at communicating and always in a great mood! Their service department has always been a pleasure.Services: Tires, Auto engine diagnostic, Wheel alignment, Brakes, Oil change

  Vytas M
5 months ago
Great and fast service as always. Curtous staff. Gary was very helpful in finding solution for my car.

  Al Kohlman
2 months ago
Everything think was completed in a timely manor. Replace back hatch door struts on Rx350Services: Auto engine diagnostic, Oil changeServices: Auto engine diagnostic, Oil change