Bergstrom Chevrolet GMC of Manitowoc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Vickie Krueger
3 months ago
Just purchased a vehicle from Alex. WOW! What a GREAT experience. He was extremely professional, helpful and personable. Made the buying experience very easy. No messing around i.e. back/forth. Initially talked to him over the phone. Took the drive to Manitowoc and everything went smoothly on the initial appointment. We appreciated his professionalism, attention to detail . Overall it was a positive experience. We will definitely keep him in mind for future buying.

  Cheryl Hanson
5 days ago
Purchased a new Acadia AT4 from Alex. It was a great experience! Alex was very knowledgeable and helpful during the entire process. He explained all the features on the vehicle and I appreciated him setting up OnStar and WiFi for me. He even picked me up and brought me to the dealership to pick up my new vehicle. I have been a customer of this dealership for 12 years and highly recommend them!

  Galilea Higuera
a month ago
My fianc� & I came here looking for our family dream car & they did not disappoint. We worked with Deven, he was very patient with me. I was very persistent on one car & then ended up going for another. He was very understanding throughout the whole process & answered all of our questions making us feel comfortable & confident with every decision throughout the way. He s not just a great businessman but he s a family man & that made it all the better as we are newly parents as well! Everyone there helped each other so the process was pretty quick & the energy from everyone was consistent & awesome! This was overall a really great experience not only was this for a family car but it is our first car purchase. Couldn t be happier with the car, the experience, & the dealership we went to. Highly recommend this place & Deven himself & Sawyer who helped us close & seal the deal! Thank you guys!

  Lloyd H
2 months ago
Recently bought a used vehicle from here. Salesperson Chad was great to work with, however after only telling us about additional packages he did not confirm that we wished to purchase them before the finance manager came by and we realized that the packages were left on the agreement. They were far more expensive than we wished to pay. Finance manager Alex was very clearly agitated and did not hide his displeasure when we told him we did not wish to pay $2000 for unnecessary items. Alex also tried to force it down our throat that they close the financing after I told them I had already spoken with my own loan officer. He still ran paperwork through to the creditor and then was clearly again upset that I brought a cashiers check from my creditor. Alex obviously only cares about how much money he can draw out of customers and will not hide how upset he is. It appears he must get a cut from selling unnecessary items and only cares about the extra money he can pocket

  Heather Baugniet
5 months ago
I recently got a new vehicle from Bergstrum and Nick took the time to get to know me and what I was looking for. The team is super friendly and helpful in making sure you get the best deal possible. Once the decision was made they made the paperwork process run as quick and smooth as possible. Nick went through every option that the vehicle had and how to navigate it and walked me through the process. It was great doing business with them.

  Sandy Brost
2 months ago
We met with Adam who I will say is a nice person. To start with we had a premier equinox that we were ready to trade in and was interested in the same but was told one couldn't be found but did find a car a tier down that would be quite similar. We STRESSED NO SUN ROOF. This was on a Monday, was told the car is in St. Louis. Went over pricing, asked if my husband was a veteran, yes, ok $500 allowed for that. Couldn't say what additional allowances because there would be different allowances in Feb. As I stated this was a Monday, not hearing anything the FOLLOWING Thur morning I stopped to ask if there was any news. Adam was with another customer, I asked another sales person why this was taking so long from St Louis, he replied they have to fill the trailer, don't just bring one car. Lo and behold in the afternoon we got a call the car was in!!! Ok, we'll stop Monday after we are finished volunteering. I then asked if we can pay part by check & the balance charge to our GM card (for points) yes, that shouldn't be a problem!!! We get there Monday aft., go over paperwork and all the others Adam has to get this and that from....this person comes in & asked for anything to show Jim was in the service...well no, no one mentioned to bring anything along, is there as anything on your license that shows, no, well then we can't give you the $500 credit, remember NO ONE said bring something along. Now it's time to go and look at OUR NEW car, well guess what, it has A SUN ROOF!!! I didn't know what to say other than you were told we don't want a sun roof & you didn't even bother to tell us!!! Because there are other things going on personally I decided not to make a scene, now am sorry I didn't. Long story short...we couldn't get the $500 credit because NO ONE SAID BRING PROOF ALONG AND WE DON'T WANT A SUN ROOF AND THEY ACTUALLY HAD IT DELIVERED AND WE WEREN'T TOLD UNTIL WE WALKED OUTSIDE AND SAW IT!!! Should we recommend this dealership??Regarding my post on 2/14 where I posted we purchased a new Equinox and some things that were troubling. I wrote we were told we would get a $500 credit allowance because my husband was in the military. The day we went in to pick up the car & going over discounts before the final amount due we were told we wouldn't get the $500 as we didn't have any proof along, again we weren't told to bring anything along so we moved on with the final price. On Thursday the 15th I took his army paperwork along & went back to Bergstrom and asked for a sales manager. I met with Joel & explained the whole situation. Without any hesitation he said we would be reimbursed the $500. Today we received the check in the mail. Thank you Joel, your understanding is more than appreciated, was a pleasure working with you.

  Donette Paige
2 months ago
What an awesome experience with this dealership! Nick & Alex Emme were amazing in making my Camaro purchase enjoyable and extremely easy. What really stood out about them is that they constantly kept in contact, made signing of documents a breeze and even assisted me with setting up the My Chevrolet app. I have to ship my new vehicle across the United States and have never done anything of the sort but Nick walked me through everything and made me feel comfortable knowing that he will be there to assist in getting it loaded, etc. Bergstrom is truly a gem of dealerships! Very nice, very knowledgeable and honest with their clients! One of the best ever! A+++

  Bernadette Schenk
2 months ago
Very professional and efficient. When it came time to sit in the car and review all the features, Chad explained every feature so we understood them and answered all of our questions. Highly recommend them.

  Kay Ratajczak
3 months ago
From greeting me at the door to showing me my new car features, Tanner Schultz was wonderful to work with. He answered every question that I had, giving me different options available. Allowing me to test drive the car to confer with my son is going beyond in my book! I'd definitely recommend Bergstrom in Manitowoc for your next vehicle!

  Devin Curry
7 months ago
The body shop was the worst customer service I have ever experienced. I was in an accident in early June, and finally got the vehicle back in Mid September. While the they were waiting on the parts to arrive I drove by and saw the vehicle sitting outdoors with the passenger window down.I stopped in and tried to shut it, but the battery was dead. I spoke with the manager, and was assured that they would take care of it. I drove by a few days later and guess what?? The window was still down and the battery was dead! I also asked them to make sure that the vehicle was checked out mechanically, and when they FINALLY called me to come pick it up the person said. It s ready to go, but oh by the way your battery is dead, and won t hold a charge. After months of sitting there waiting on the body parts, they did nothing to check it over mechanically! I also called several times to get an update on the progress, left messages and no one returned my calls. This is my work vehicle so I probably don t have a right to complain, but they lost a customer in me. I was able to choose where to bring my work vehicle, but I won t be back for personal business because of this experience.

  Larry Yax
3 months ago
Everyone was courteous and helpful, they explained everything to us so we could understand what was new in our new car. We enjoyed working with Saywer, he was very polite.

  Shae Kocourek
a month ago
Chad was great! Super knowledgeable and made everything very easy. Joel and Alex were also very helpful and nice. Highly recommend!

  Kirstin G.
5 months ago
Sawyer was so helpful from the first time I talked with him over the phone. I was interested in a Trailblazer, and they had one available on the lot and one coming in. He helped me to make the best decision on what one to get by helping with sending me the differences highlighted in the one coming in from the one they had on the lot. By far the best customer service I have ever had with purchasing a vehicle and this would be my 8th experience in a dealership purchasing a vehicle. I was a previous VW owner and always thought the sales service I received from them was superb. I can tell you he went way above any VW salesperson had ever gone and the best part of the whole experience was I never felt pressure to buy the vehicle or felt like he treated me any differently. He kept me informed about the status of my vehicle and updated me, which I think is so important, especially in this market we are currently in. Thank you again for making this one of my best experiences of purchasing a vehicle. I would recommend purchasing a vehicle from Sawyer and their team.

  Steven Arneson
3 months ago
We liked the no pressure, easy talking with Glen Hietpas , our salesman. Very professional and curtious, he made us feel comfortable and confident in our buying process of a new GMC Terrain. Thanks Glen !

  Robert Davies
2 months ago
Just bought a new vehicle and was impressed with the entire staff. Nick went the extra mile after the sale to assist with the setup bluetooth, Onstar, myGMC etc.

  Todd Moolenaar
5 months ago
I purchased my vehicle new in 2017 when the dealership was Pietroske. I had a moderate door scratch repaired by them within the first year. That experience was flawless and pleasant. This recent body shop experience was by far the worst I ve ever had to experience. For starters I was told they d have my vehicle for 1-2 weeks. At just shy of the 2 week mark, I called, twice, for an update and got no response or return call, so I stopped in the following Monday, at the 2 week mark to ask for an update and was told, It s waiting for paint, our painter is off today and there s like 3 vehicles ahead of yours, so check back on like Thursday and see where it s at. I called Thursday and received a call back late on Friday informing me it would be painted Monday, put back together Tuesday and most likely done on Wednesday. I called on Wednesday, no answer. So I called angain on Thursday. I was told it was just painted that day and would be put back together and hopefully would be done by 5 on Friday. This was at the 3-1/2 week mark now. Friday, they called it was done so I sent my wife in to pay the deductible and pick up the keys as I wouldn t be back to town by closing. When she asked where the truck is she was told What, you didn t see it when you came in? It s out there somewhere, you ll find it. After picking the truck up, after closing time on Friday, I ve looked over the work, I m even less pleased, especially after as long as they had my truck. I can still see the dent that was above the rear wheel well, the Z71 emblem has several bubbles, the hood has several dust bumps in the paint and there s moderate overspray that was never tended to in the rail between the front and rear passenger doors. I fully expect this to be rectified in a timely manner with an equivalent Bergstrom vehicle to be used while the work is done and I would expect the professional job that should be done at every body shop every time. It truly sickens me that anyone would pass this off as acceptable. I have never been so upset!

  TEAM NO SKUNK
a week ago
Just bought my first brand new truck from here. Thanks to Adam for the help. I appreciate it.

  Travis Nikson
7 months ago
As a first time dealership car buyer the team here couldn't have been more welcoming and supportive. Lisa in sales and Gary in finance were phenomenal throughout the entire process. They both did everything they could to get me into the best vehicle for me. You guys have gained a new customer, thank you so much.

  Chad Kuchinski
a month ago
Joel and Gary were a pleasure to work with. Fair, honest, and really made my buying process easy!

  keli MCKAY
2 months ago
Just bought a gmc terrain from devean he was great easy to work with and patient with me since I haven t had a new car in 28 years llots of new bells and whistles to learn thankful for the kindness and stellar customer service

  Amyjo Bartz
3 months ago
Very friendly. Very knowledgeable. I took my car there because other places I went to couldn't figure out what was wrong. I will continue going there.

  Judy Kocian
11 months ago
Lisa Kim was fantastic in helping purchase our vehicle. We had purchased vehicles before from Pietroske (now Broadway) and we were always pleased with them. Lisa listened to our wants and she was so kind and offered suggestions . She let us take our time with no pressure. The process was perfect! We appreciated the discounts for being loyal customers and the military discount available. I would recommend Lisa for your next purchase. The whole Broadway team is wonderful to work with. Great customer service by the team.

  John T
8 months ago
Amanda was great to work with and took extra time get us as many discounts as she could. They even found more when we came back to pick up our truck! It was much more enjoyable than other dealerships I have worked with in the past.

  Trinity Wood
2 months ago
Vehicle was in because it wouldn't start found why and let me take to fix myself. Any more issues they said they were happy to continue repair

  Deb Hoganson
8 months ago
I do not give out reviews lightly; especially five star, but I have to be totally honest here when I say you deserve five stars. You care, take pride in your service and you do not try to oversell unnecessary services. Every interaction we've had with you is consistently five star. Thank you for having the level of integrity that you do.

  Marie Hickman
9 months ago
Amanda Beyer and Gary Hansen were AMAZING to work with! We had them both 2 years ago when we purchased our other vehicle and again recently as we upgraded both of ours for new ones! We were super grateful that both of them were still there! We will forever be customers for their service, willingness to help and overall demeanor!Thank you Amanda and Gary!

  Bridget Mccausland
a month ago
The people at Broadway Bergstrom are wonderful! The service advisors are really nice and knowledgeable. The new service manager is awesome! I feel very confident bringing my car there. I know they take good care of it!

  Britt Nelson
6 months ago
Excellent Service Experience! Friendly Employees and Reasonable Prices! Cassie is the Best, Always putting the Customer First! Many Thanks to the Manitowoc Service Team!

  Simon Sparks
3 months ago
Great service as always. I'm glad they kept the employees when they were purchased by Bergstrom, that's the main reason the service is so good.

  christopher boerst
a week ago
Great experience w tanner schultz !!Took care of every detail and very responsive !!