Zimbrick Buick GMC Eastside Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  rdbuchli
11 months ago
I bought my new GMC Sierra at Zimbrick East and they treat me well every time. My salesman has always Tom McConnell and that is by choice. Tom will do anything for you and is by far my favorite car salesman I ve dealt with. Thank you Tom!

  M G
6 months ago
I brought my truck here to avoid the local Chevrolet dealership. Everyone I dealt with ( 4 different individuals ) were professional and polite. Special thumbs up to my service advisor ( Kody). H made me feel like his immediate priority was my satisfaction. I will be going here foe future service.Services: Electrical repair, Tire rotations, Vehicle Inspection, Vehicle safety inspectionServices: Electrical repair, Tire rotations, Vehicle Inspection, Vehicle safety inspection

  Summer
a year ago
Jeff Arts Has Always Get Me Right Away! Always does amazing job! Never disappoint! I would never ever take my car anywhere else!Services: Auto body & trim repair, Auto detailingServices: Auto body & trim repair, Auto detailing

  Siddharth Ramakrishnan
10 months ago
I recently bought my Palisade at Zimbrick Hyundai East side. This is my 3rd car at Zimbrick, 2 pre-owned and this latest one is new. I just went for a test drive, and was so impressed with the car and also the sales executive, that I bought the car the same day! Ed was just more than helpful in explaining all features of the car, and patiently answered all small questions and concerns I had. The pricing on the car and the trade-in value for my old car was both fair. They didn't force me into buying any additional warranty and were very genuine.Really enjoyed doing business at Zimbrick.

  Eliamar Trapp
a year ago
This was my first time using this service center. The staff was great and friendly. I really appreciated that they didn't try to pressure me to complete additional services that they felt my vehicle needed. They simply notified me of additional issues and let me know their cost in case I wanted them to fix them. They were also able to complete all the work I needed done in the same day. I'll definitely be a repeat customer.Services: Auto engine diagnostic, Auto brake repair, Brakes, Oil change

  ilein taipe
10 months ago
I have posted before and it seems to be a turnover in management and in service agents but when you go to pay you are not asked if you want to use rewards (too many excuses on what they cannotdo) and the oil change prices went up in the beginning of the year over $25! That s a lot.Theyre overall customer service is good. I love how they wash my car but if it wasn t for another customer that told me about the $10 coupon where the customer service lacks is when you check out and no mention of coupons or if we have rewards very unsatisfactory.yes, inflation is everywhere I get it but how about helping your customers.so I m passing it on everyone that uses this dealership please get on the zimbrick Eastside Buick website under services under specials there s a $10 coupon. Hope it stays.ThanksService: Oil change

  Randy Bouzek
a year ago
I brought my truck in late in the day. Kyle Dodge did a diagnostic, put me into a loaner. Called early the next day with what was wrong. Repaires my truck quickly and had me back in it by noon. Outstanding service by Kyle Dodge. Kept me informed throughout the process. Excellent service representative.Service: Auto engine tuningService: Auto engine tuning

  Jacob Clark
9 months ago
Needed some work done on my Buick so I figured the dealership would be a safe place to take it. After the work was done I went to pickup my car and was told "we hit the front bumper going through the car wash and need to replace it but the part is 5-7 days out". Ok no big deal, weird to smash the middle of a bumper in your own car wash but ok. 5-7 business days came and went with no word so I called, a parts guy found the bumper but "it needs to be painted". They call us back later and schedule the work and we take the car in on a Friday. Friday afternoon we are told "the bumper wasn't painted so we have to keep the car for the weekend, also we need to order some parts we didn't know we needed. (I took it to a dealership to avoid issues like this). Monday comes and goes with no word about the car, we are told Wednesday that they called Monday and left a message but I checked an no, I didn't get a call. Wednesday afternoon we get a call "It won't be ready today" for some other reason. Thursday afternoon we call, "It won't be ready today for yet another reason". So I call to figure out why after 7 days they haven't fixed the dumb bumper and am given a list of reasons why it was out of their controls and GM did this and that which messed them up. Give me a break, you are GM for me, you are the dealership, that is why I brought the car there to start with. How did you even smash the bumper to start with?Avoid this clown show of a shop. Unbelievable behavior

  Carla Easland
10 months ago
Zimbrick GMC (east) service department is amazing. Great customer service and they always get me in and out! If you are looking for a great sales man Jeff Schumann is the guy!! He goes above and beyond! Thank you Zimbrick for making my car experiences painless!Services: Exhaust, Auto maintenanceServices: Exhaust, Auto maintenance

  Rob Oldenburg
a year ago
They do a nice job , I understand everything is going up in price but to go from $50 to $69.99 I thought was much.They make it cheaper to go to someplace else besides the dealership with these prices. If you have the $20 coupon then it s okay but otherwise will have to decide if it s worth the priceServices: Tire rotations, Oil change

  Rhonda (RhondaMac)
11 months ago
Call GMC to do a factory recall repair. They scheduled me right away. My visit was perfect, got me in on time. It only took less than an hour and had me on my way. Very grateful for their service.

  Anthony LaCrosse
a year ago
They do a great job with oil changes and tire rotations. My check engine light was on when I arrived. I asked them to check into that. Apparently, they can't do that with an oil change. They did give me a quote to do the inspection (basically check the check engine code) for like $150. So I went to O'Reillys and they checked it for free. Turned out to be a cheap sensor that cost $30 and was easy to replace. Saved $120 going that route. Ultimately, I'm happy with the service Zimbrick provided and even happier with the service they were unable to supply!Services: Tire rotations, Oil change

  Micah hale
11 months ago
Very kind employees through the entire store. Was helped out exactly like how I needed. All questions I had were able to be answered and I was able to leave same day with the vehicle. Great service through and through.

  David Fletcher
11 months ago
Sales mgr. was very RUDE/UNPROFESSIONAL/CONFRONTATIONAL!!My sale rep was AWESOME!, the person who actually sold me the vehicle.I Will NOT be back to Zimbrick Eastside as long as the sales mgr is employed!I will share my experience with anyone that ask!

  Jesse Faulkner
11 months ago
Scheduled a transmission flush on their website. The website was very thorough and straight forward. When I followed up with a phone call, the staff were friendly and helpful. The process was very smooth, thanks.Service: General repairs & maintenanceService: General repairs & maintenance

  Sheena Jallow
11 months ago
The customer service was great!! I was so tired when I arrived to the dealership, I was offered coffee, and a courtesy ride home. The driver was very polite. I most definitely will return !Services: Air & cabin filter replacement, General repairs & maintenance, Tire rotations, Vehicle InspectionServices: Air & cabin filter replacement, General repairs & maintenance, Tire rotations, Vehicle Inspection

  Jared Schulz
a year ago
Service was quick and easy. Was a bit disappointed when I found out my warranty coverage was only covered at the GM dealer where I bought it from and not all GM dealers. Also, they normally give a car wash after service. Which I did not receive. I won't be back.Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Laura Greseth
a year ago
I recently bought a used vehicle from Zimbrick East. I ended up getting stuck in traffic, arriving 40 minutes late. They were able to start the valuation of my trade while I was on test drive. Negotiations were fair and they were able to expedite paperwork to get me on the road for my 2 hour return trip home just after closing.

  Butch Anderson
a year ago
While driving I heard a knocking in the engine. The check engine light came on and ESC warning message. Was just getting home so I called Zimbrick east side . Truck needed to be towed. Went on the GMC app and setup a time to get towed. Within 2 hours the vehicle was getting hauled to Zimbrick. I believe it was Coya Briggs called early the next morning and said what needed to be done and parts were already ordered. Truck was under warranty but was not happy because it was kind of a major failure of the lifters. She made me feel comfortable about what needed to be done and explained what happened. Three days later my truck was ready. With this amount of work I thought it would be at least a week or more. I believe Ben Severson was the technician who completed the work and did a great job getting it done in a few days. I know how much work it was to get done that quick and efficiently. Was disappointed that I had an engine problem of that magnitude but was very happy how it was handled by Zimbrick east side. Truck runs great and warranty covered everything. Thanks Coya, Ben and the whole Zimbrick team.

  Dwight Pugh
a year ago
Garrett is a great service writer I really appreciate him. Zimbrick is lucky to have him. I am sure they have hired great technicians as well. Jeff my salesman has been great as well.Services: Tire rotations, Vehicle Inspection, Vehicle safety inspection, Oil changeServices: Tire rotations, Vehicle Inspection, Vehicle safety inspection, Oil change

  Nate Green
a year ago
Hello everyone,I switched to this shop when I went to another shop that could not do some major GMC specific repairs. I thought it would be a one time switch but they were so professional compared to the other shop I made a permanent change after years of going to the other shop. Moreover, their shop / waiting areas are clean, have free snacks, TV, fix only what is needed, priotize repairs if needed, and explain things well!Marginally, more expensive but worth the tiny bit of extra cash! Forgot to mention you always get a free car wash with service! Also, it may be possible to get a ride for extensive repairs! Overall, after going here for years, this shop gets an A+ in my book!!NateServices: Air & cabin filter replacement, General repairs & maintenance, Electrical, Tire rotations, Wheel alignment, Brake service & repair, Auto maintenance, Oil change

  Elizabeth Caso
a year ago
I was pulled over on the way home the dealership with a tail light out, although I had the oil change, tire rotation and multi point check that said all my lights were functional. I just got a warning so it wasn t a big deal but could my light have gone out that fast?Good in and out.Service: Oil changeService: Oil change

  Stephen Mays
a year ago
Kyle Dodge and his crew were outstanding as usual!Got me in and out with no issues.Would recommend them for good, honest, friendly service.Service: Oil changeService: Oil change

  Phyllis Smith
a year ago
Very friendly, efficient, and timely. When you feel comfortable with a repair and service department, and trust them, you keep going back. I have been going to Zimbrick Eastside for over 15 years and will continue to do so.Services: Wheel alignment, Oil changeServices: Wheel alignment, Oil change

  Cindy Pulvermacher
11 months ago
5/25/23 had my engine light go on. Took it in. Garrett was very helpful and polite. Very good serviceGot in on time out a little early. Garrett was very professional and niceServices: Tires, Auto engine diagnostic

  RICH GASSEN
a year ago
We purchased a used vehicle from Zimbrick Eastside and it developed an issue with the power sliding door shortly thereafter. The team at Zimbrick Buick GMC were very helpful and took care of the issues quickly. We're very thankful for their excellent service!

  Cindy Belgum
a year ago
I bought a brand new 2023 Nissan frontier pro 4X. I absolutely love it. Ryan My sales person was very thorough polite and fast. I'm very satisfied and recommend anyone that's looking for a nice vehicle to check out zimbrick Of Madison Eastside.

  Mark VanderMause
a year ago
Provided with a list of several issues that would have totaled up to over $3000 in repairs and marked as needed attn immediately. Took the car to a trusted shop that provided much better options and saved me a ton of money. Will not go back to Zimbrick again for repairs.Services: Steering & suspension repair, General repairs & maintenance, Brake service & repair, Oil changeServices: Steering & suspension repair, General repairs & maintenance, Brake service & repair, Oil change

  Dan P.
a year ago
Zimbrick East side service did a great job on my truck once again! I have a Ford super duty diesel and I trust them with all of my service needs. Highly recommend!Services: General repairs & maintenance, Tire rotations, Auto detailingServices: General repairs & maintenance, Tire rotations, Auto detailing

  kevin flynn
10 months ago
I asked them to diagnose a vibration and they said it was the tires. When I am going down the highway and the headrest it shaking, and I had the same vibration with stock tires, as well as brand new that I just put on the truck, it s more than tires!Services: Tires, Vehicle InspectionServices: Tires, Vehicle Inspection