Zimbrick Body Shop, Stoughton Rd

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michael Olson
8 months ago
My passenger window in my Audi was busted and required a replacement along with a small paneling replacement next to the window. After getting an estimate, I was driving without a window for nearly a month. The repair was small and simple but my car was kept for nearly 2 weeks. I was promised that I would receive updates throughout the process but never once received any info until calling and asking multiple times. I would use a smaller body shop next time.Services: Auto glass repair, Body & Trim

  Jake Simon
a year ago
I'd give zero stars if it were an option. Dominic is the boldest-faced liar I have ever encountered. After having my vehicle for three full workdays on a very small (~$1300) job, I was informed that my taillights were now broken. I had just replaced them and am positive it was caused by Zimbrick. Rather than fight, I agreed to pay them to fix the issue they caused.It got worse from there. After Zimbrick had my vehicle for four full workdays, I called and explained that I needed my vehicle or a loaner for the next day. Over the phone, Dominic assured me that my car would be ready late in the afternoon.I arrived a half hour before closing and the same person, Dominic, told me my car would not be finished and that they do not offer loaners. I explained that HE was the one who assured me the car would be ready that day, but he didn't care. He essentially laughed at the misery he caused and said that he did not say that the car would be ready. Amazing.For any insurers reading this, you may want to second guess using this shop. The whole reason I was having my car repaired was due to a sub-3mph rear-end collision that barely left a mark on my rear bumper. Yet, Zimbrick still found a way to create a supplement on the claim. Beware!

  Archil Pitimashvili
9 months ago
Took my car here last year for repairs for some small scratches after backing into a column in a parking lot. Overall, not a good experience.The car was there for a month (!!!).They had a miscommunication with the insurance company on next steps which caused the car to just be in their parking lot for a week.Then they had back-and-forth with the insurance company. They claim my insurance company is hard to work with, but I find that hard to believe since it is Geico (a large national company).At that point, I was getting very frustrated with the situation and had an exchange of words with one of their employees who was trying to tell me after 3 weeks of nothing being done how they are the best body shop in town and provide great service.Eventually, the general manager got involved (Jesse I think) and then things started moving very fast. In the end, they did a nice job repairing the few scratches that I had but it took a month and was very expensive (about $2400).

  aditya sukhwal
8 months ago
They did a fantastic job on my Mercedes EQS. I was worried as this is such a new vehicle. Carrie was outstanding and made everything come together so I did not run out of rental care coverage. I could not tell anything happened to the car and she was totally professional and truly helpful.

  Michael Graf
10 months ago
In over 40 years of car ownership, my experience with Zimbrick Body Shop to repair my BMW was the single worst experience I've ever had. The estimate they gave me for a back bumper panel repair was worthless- once they had the car, they came back with a new estimate over three times higher than the original one, then another estimate after that even higher, basically holding me and my insurance company hostage because the car was now in pieces. The "repair specialist" lied to my face about the extent of the damage - I know because another garage had serviced my vehicle (for a different issue) while I waited over three months to get into this one, and their computer diagnostics showed nothing wrong. Zimbrick Body Shop on Stoughton Road is either incompetent or criminal. Stay away.Service: Body & Trim

  Randy Stefan
a year ago
Do not go here for a repair. Took my car in for an estimate and they scheduled me for an appointment for repair 2 months later. Called about appointment 3 weeks before hand to be told I did not have an appointment! So they scheduled me another appointment for 2 weeks later. I received a phone call several days later to be told they over booked appointments and they could not get the car in until February 2023. I talked to the service manager who was really rude and who tried to tell me I did not know what the Automobile business was like, wrong I work in the automobile industry! I decided to go to a different Auto Body shop who got my car in to repair 10 days after their estimate. I called Zimbrick back to cancel my appointment with them for February 2023 and was told again I did not have an appointment! My car is all repaired and looking like new again after being T-boned. I also found out they were going to use used parts, and after I was told they were going to replace the quarter panel, but they amended it to just be repaired! Do not waste your time with these guys!!!!!!

  D Peterson
6 months ago
Carrie was so helpful to me. Jeremy Roehling suggested that I use this dealership after my car accident, and I am so thankful he did. Carrie and Jeremy both helped me get my car back to the way it was. Thank you both so much!

  Abbey Priebe
3 months ago
Second time I have brought my VW here for repair and had another great experience.

  Scotty Kyzer-McHenry
a year ago
My Audi ended up here after a collision over two months ago. I believe they are the only local Audi body shop. I received unacceptably poor customer service. Simple questions (e.g., which parts on the list are used and which are OEM) remained unacknowledged and unanswered for two weeks until I escalated to a manager. This delay adds additional rental costs. Today I learned, not from Zimbrick, but from the other driver's insurance, that my car repairs are complete. If you can avoid this shop, I recommend going elsewhere.

  Heidi Ranguette
8 months ago
Each time my new vehicle has had to go in for service, the work has never been completed in the time frame they provided at drop-off. Additionally, they failed to give us any updates along the way that it would take longer than quoted.Service: General repairs & maintenanceService: General repairs & maintenance

  Matthew Y.
5 months ago
Read the other reviews! Took over a month for them to take care of an issue. Was left without my car during that time.

  Korey Peterson
a year ago
Brought my car in for an estimate, but didn't hear back from them. Tried to call multiple times but nobody bothered to pick up the phone. Saw that they had decided to email the estimate. I went in and asked to have the estimate explained to me, but the tech was evasive about my questions and what work was needed. While I waited to get my keys back I called again and watched their secretary ignore the ringing phone. The cost of repair was easily double what another shop quoted me.

  Nina Macheel
2 years ago
The service has always been efficient, competent, top notch. I am treated respectfully and courteously, like a highly valued customer, which I appreciate as a senior woman. They are always ready and prepared for my arrival, like a doctor who's read the chart before coming into the room. I'm sure it's not the cheapest place to go, but you expect that when you buy a German car! I always leave Stoughton Road feeling the work and the experience was about as great as it could be!Services: Air & cabin filter replacement, Exhaust, Tires, General repairs & maintenance, Brakes, Oil change

  Steve Layden
3 years ago
Quick, responsive service from everyone involved. The work they did was impeccably executed. Some other reviews mentioned the repair cost being higher than the estimate, but that happens quite often once the car is taken apart and structural damage is uncovered. They provided a prompt update on the estimates prior to repair and included detailed pics and breakdown of BMW parts, after-market parts, and labor and enabled me to make an informed decision about my repairs.

  Samantha Taylor
2 years ago
The body work that was done on my car was quality. However, while my car was in the possession of the body shop (which was over two weeks), it was left unlocked outside and items were stolen out of it. I had to ask specifically if my car was left unlocked, not broken in to, before they told me that detail. When talking with the body shop manager about this, he shared that it is Zimbrick s policy to lock every vehicle any time an employee walks away from it. Ironically he went on to tell me that they have had other issues of theft and vehicles being unlocked. He said that their wall surrounding the property should be enough protection but they lock vehicles as well. However, obviously they don t. They reimbursed me for the items that were stolen to the best of my memory, and thankfully I didn t keep anything too valuable in the car. However, my registration and insurance information was in the car with my home address on it. This has left me with a very uneasy feeling. Zimbrick was unwilling to compensate me beyond what was tangibly lost, so my only option is to write a review about my experience. I went to Zimbrick body shop because they were supposed to be the best with VWs. The Zimbrick dealership that has serviced my car has been fine, but this body shop was different. I will say the customer service I got from Dan in regards to my repairs was great, but this experience with the theft and how it was handled beyond Dan is why I give this place one star. If you can t trust that your property is going to be safe, nothing else really matters.Service: Body & Trim

  Karl Weaver
2 years ago
I just completed my fourth experience with the Zimbrick Body Shop group and my first with the office on Stoughton Road. My insurance company wanted me to take my car elsewhere after a deer accident. I refused because I knew the Zimbrick Body Shop on Fish Hatchery was great. When I went to that body shop they said I would need to use the shop on Stoughton Road because I have a Audi and that's where European models go.Dan Kroninger at the Stoughton Road location worked with my insurance company to help minimize my out of pocket costs. It was worth every penny. I felt this area where the damage was would be difficult to restore. They did a amazing job. I am so excited to have my car back looking so good again.

  Kate Thompson
9 months ago
I cannot speak for the bodyshop but the sales/finance staff at this location Dale & Jeremy are fantastic friendly people and they put in a lot of work to get us into a car fast and made the process of buying so much less stressful. We have bought 2 cars from them nothing but a terrific experience

  Luxi C
4 years ago
If you plan to repair your vehicle here, be prepared that the final charge can be 4 times of their initial estimate. And they won t let you know until they ask you to pick up the vehicle.Besides, if your insurance gives a lower labor rate then Zimbrick and you need to pay for the labor rate difference, make sure you ask for a detailed summary about that amount of money before you pay. Because, they won t even mention about that in your repair summary.It took me tons of emails to finally figure out how the labor rate difference is calculated. And then tons of emails to explain to them how they overcharged me and finally got them agreed on that. Besides, after all of these troubles, they won t even give you any apologies.

  Rick
5 years ago
I will talk about the feeling after repairing the car here. The car dealer called me and said that the car can be taken. When I went to get the car, I saw a dead mouse behind the trunk and the smell in the car was particularly stinky. They said to clean my car. They told me to take the car tomorrow.I thought they will clean it well but, When I got the car tomorrow, I saw a lot of bugs on the mat. They did not give me a good explanation. They said that it was not their problem that it was the customer's problem. It s not like the customers going to put the mouse in the trunk. We also found black hand prints inside the car. The rubber sheet is not combined well. I want to tell everyone that this repair shop is really bad.

  scottmadwi
a year ago
The staff is very friendly. Dominic was extremely helpful today, and it was very much appreciated. My BMW is looking great!

  John Vieth
7 years ago
I trusted Zimbrick to repair my dream car after a deer ran into my side mirror. I knew they were charging twice the price of my local body shop, but I wanted a shop that specializes in VWs, I trusted Zimbrick, and insurance was paying for it. When I picked up my "repaired" vehicle, there was more damage than before the repair. There were multiple dents from where an inept technician had man-handled the car while dissembling and reassembling the door. The manager confirmed the damage. Their excuse? "We put the wrong person on the job." I asked, "So you used my brand new car to train a new technician?" They said, "Yes." I was disgusted. Dream car ruined. The previous damage, a broken mirror, could be replaced. But this new damage caused by Zimbrick is permanent. A dented car will never be the same, unless maybe you replace the panels. I did not trust them to fix it, which was their only offer. They had "fixed" my car enough, I thought. If I'm going to pay more money, I'm giving it to a shop who deserves it. Besides, I had just spent almost 2 weeks in one of their disgusting loaner cars that smelled like an ashtray and body odor, so I didn't want to go through that again. My insurance company had already paid the $2,700 bill, except for my $500 deductible. So my only leverage was my $500 deductible. I suggested that some sort of adjustment in cost was appropriate, and I did not trust them touch my car again, not only because of poor workmanship, but also because of the unprofessional treatment by management. I was always polite no swearing, no name-calling. But they treated me like garbage, I supposed because I don't drive a $70,000 BMW, just a modest VW Golf. When I suggested an adjustment to the cost (for my benefit and my insurance company who I felt was cheated by paying for horrible workmanship), I was told "that would be insurance fraud." I was also told I could not take my vehicle until I paid *MORE* money. They ruined my car, and they wanted $500 *MORE*. They had already let me take the car while I waited for an appointment with the manager, but now they would not let me leave with the car again unless I paid $500 more. At this time, two additional employees appeared and pretended to be "polishing" the car parked next to me, blocking my exit, to intimidate me. I stood my ground and refused to pay more. I politely told them I would be late for work after my lunch break if I did not leave then. They did not care. I told them I would have to call my insurance company, the police, and my attorney they did not care. They sat there while I made those calls, refusing to allow me to leave. My insurance company, the police, and my attorney, all confirmed that I would not be committing "insurance fraud" if I did not pay my $500 deductible to the body shop, so they lied about that. The police department confirmed that they do not have the right to confiscate my car, but at this point it was a "civil matter," so they could not get involved. My attorney pointed out that their small print asserted that my car could be used as a lein against payment, but that does not mean they can confiscate my car. So they were holding my car illegally, but the police could not get involved. Finally, after 1 hour and 45 minutes, the manager said, "Look, I offered to waive the $500 deductible, but you were not interested in that." That was another lie. Finally they let me leave with my damaged vehicle that will never be the same. I have never been treated so unprofessionally in my life. And remember, I am a *CUSTOMER* who they are supposed to *SERVE*. They had already made over $2,200 on me, and now they wanted more, all for doing an unprofessional job, insulting me, lying to me, and trying to intimidate me to force payment, while I was never anything other than professional and polite. I will *NEVER* do business with Zimbrick again. Now I'm stuck taking my VW to Monroe or Dubuque for service, because I can't trust Zimbrick. I made a mistake, and I will not make that mistake twice. Stay away from Zimbrick dishonest and rude.

  Kaley Davis
3 years ago
Very impressed with this place! Hooty was extremely communicative, transparent, and helpful throughout the process, including coordinating with our car insurance. Highly recommend and if I ever require car repairs or service again, we will definitely be coming here again.Services: Painting, Body & TrimServices: Painting, Body & Trim

  U WEIGOLD
4 years ago
Went in for an estimate for some scratched paint (2" by 8" area on the bottom edge of a door). The estimate was ridiculously over the top and included things like $400 for "pre-repair" and "post-repair" scans, a "glass-installation kit" charge, and almost 18 hours of labor, including for "mechanical" labor. For paint scratches? Really? The tech also claimed that several adjoining panels would also have to be removed so they could compare and "match the paint"--on a 2-year-old car. Buyer beware!!!

  Emanuel C. Schwam
5 years ago
Excellent European vehicle service using OEM parts. Manufacturer trained and accredited technicians.

  Tim Hahn
5 years ago
They replaced my good and trunk. Now the windshield washer don't work and they broke the trunk gas spring.

  S Those
4 years ago
Can never get a hold of the manager Curtis or the body shop director Tony for the past week whatsoever. They must be that busy to the point where they are never by their desks to check emails or voicemails.

  Troy Covington
2 years ago
They have provided me excellent service on my BMW.

  William Graser
6 years ago
Will see how they do on my Benz. So far so good.

  Ben Borich
4 years ago
Some of the worst communication I ve experienced with any business. Period

  AD ///M
2 years ago
3 month of wait till to get a repair estimate