Russ Darrow Mazda of Madison Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Samantha Tushaus
4 days ago
I took in my car for some issues and a checkup, and the Mazda folks took care of everything for a reasonable price. I liked the little video they sent that showed my engine and the underside of my car. They decided to keep my car overnight so they could diagnose a particular issue, but I had to call to find that out - in the future I'd appreciate more proactive communication from the service team. No issues otherwise!

  Keith Norris
a month ago
What I consider a brand new state of the art Mazda dealership located in Madison on the beltline highway New technology throughout the dealership a staff that is a tentative to your needs as well as a huge inventory of new and pre-owned vehicles, I was so impressed , I had been the owner and very satisfied with a leased 2020 Nissan rogue SV trim level it was a vehicle that my wife drove but there was a deal on a 2023 brand new Mazda CX-9 Grand touring sitting on the showroom floor The least special was phenomenal therefore I traded in the Nissan rogue and my wife is blown away to this day with a Mazda CX-9 Grand touring every feature you can imagine That's part of the deal which is customary for the dealership by purchasing the new vehicle we received our first three oil changes free which is synthetic blend oil which is expensive not to mention any day of the week unannounced except for Sunday free car washes which is a huge savings cuz we like to keep our vehicles nice and clean and to have that as a added benefit extra special The managers awesome once again the deal was awesome and yes I leased it but whether you are a buyer or leaser I will tell you take a look at and consider giving an opportunity to this dealer if you're in need of a new or pre-owned vehicle they won't let you down take my word for it.

  John Christmas Hand
2 weeks ago
Russ Darrow Mazda is fire! I went there for an oil change and tire rotation. The service team was professional, polite, extremely helpful and very approachable for questions. The price was reasonable also. They even tightened a bolt on my battery at no charge. To top it all off, the waiting area was immaculate and stocked up with lots of snacks, coffees, teas, water and numerous other drinks. I will definitely return.

  Terri Landowski
3 weeks ago
I had an oil change and tire rotation. Service was great. I got a call at home to schedule, got there early and they took the car in. Everything was well explained by the rep who came to me afterward and explained the tire tread and brake wear status. Loved the car wash to send me on my way home.

  jim schulenburg
2 months ago
I arrived a bit early for my service today. No problem! They worked me right in. My service advisor was awesome. I had a couple of small concerns beyond just getting my oil changed. He checked in with me twice to share what they had found.It's always a great experience and I have never felt like they wanted to provide services I didn't need.

  Erich Worple
4 weeks ago
Had an oil and rotate done today, got there a little early and Jim got us right in! Our service tech Elizabeth was extremely thorough and I absolutely love the walk thru video they perform. Great experience and great job Russ Darrow service!

  Joy Chapman
a month ago
Russ Darrow Mazda does exceptional service on my Mazda CX-5! Hayden and Leah provided the utmost in customer service, professionalism and knowledge. This dealership is 100% honest with their customers and doesn t try to sell you things you don t need. I appreciate this very much. 10+ stars on everything!

  Connie Brown
a week ago
I came in for an oil change and was out the door in less than an hour! While I was waiting, I got a text video from the mechanic showing me what he was inspecting under my car. That was over to top service!!Service: Oil changeService: Oil change

  Marilyn Rhodes
2 months ago
Hayden Jacobs, my customer service rep, was terrific! I came in for some scheduled maintenance. He promptly greeted me and his friendly and easy-going manner made the process pass quickly. He had a way of making one feel instantly comfortable.

  Shawn Galway
2 weeks ago
Amazing service. My advisor was very upfront about what was going to be done and easy to understand. The issue with my vehicle was diagnosed and fixed in a timely manner.

  Elaine Gibson
2 months ago
I was relieved form the moment Ethan answered the phone at Russ Darrow Mazda. Happy to find a Mazda dealership near my new home in Madison, WI. I was offered a choice of appointments to have several services done. It was convienient from the get go. Also, I felt confident with the brief, easy directions Ethan helped me with. I had no trouble finding the dealership.Jim greeted me as soon as I arrived for my appointment, very early at 7am. Jim was cheerful and the service was explained to me. I was afraid I'd be tired and boy that did not happen. I was immediately welcomed and comfortable with the time and surroundings. The billing was explained and I was surprised that the labor for tire switch was so reasonable. I think the change of rims and all was a big job. Jim explained the reason to use winter tires in Wisc and he explained that I whould put the summer tires back on when weather requires. You learn something new everyday, well if you have a lot to learn. Ha.. I was glad to hear what Jim said about my battery -- explaining that it was in good condition but winter can be hard on batteries. Explaining that the short little distances I drive would not have the ability to recharge the battery.He suggested that I

  Vicki Alexander
4 months ago
Hayden Jacobs (service advisor) was excellent. Work done, rides provided. Reason not 5 stars was I noticed next morning in light my dashboard had a bunch of cracks!! Car is older, but low mileage and always garaged. No idea how this happened-but Russ Darrow Mazda not doing anything about it.

  Gemini Rewey
2 weeks ago
Excellent customer service! Friendly and knowledgeable. A video is shared during the servicing of your vehicle which is so helpful. Nice waiting area .

  rachel stimpson
4 days ago
Every time I go in for service I get amazing results. Everyone is great and appreciate the video of all done and explained. Thank you!!

  Steve Greene
5 months ago
Car is great so far. Biggest complaint was financing. Very hard sell on the extras as expected, but they quoted me 8.7% financing with an excellent credit rating. I was able to refi 6.5 the next week. Even their provider (Landmark CU) quoted me 6.7. So it's a 2% markup to the dealership on top of the purchase? Go in with your own financing is the lesson.

  Joe Baker
4 months ago
I purchased two vehicles from Russ Darrow Mazda this year. The service there is great. The salesman, Jon, was excellent to work with. He provided honest opinions, no high pressure sales, and made the process easy and comfortable.

  Rolando Hidayat
a month ago
I went in for a scheduled maintenance. The whole process was smooth, people were nice, complementary snacks and drinks were excellent. Would definitely consider coming back for the next service.

  Brenda Von Behren
2 months ago
After my experience the last couple days, I would give them a much lower score but that s unfair to the technicians, who do a great job! Dropped off my car for an oil change, was asked three times if I had an appt (yes, to drop it off for the day, ya know like here s my key, rides waiting, gotta get to work). Rec d a call that they had to order a part (under warranty), I could pick up a loaner. Got a ride to go up there. Let me just go pull it up for you . Waited, waited. Finally pulls up oh sorry it was dirty so I washed it . Car s ready. Great, I ll be there at 5, please have everything ready . Go to the window to get the keys and paperwork and there s a hefty amount due. Oops, the invoice was wrong. Redo the invoice. Bye ma am, have a nice night. Um, where is my car? Oh I ll have someone pull it up for you. Guess what? No one could find it! Finally we found it and I was out of there promptly at 5:37. Clearly my time wasn t important.

  Vince Paske
5 months ago
Team RD came through with a quick repair after an oil change and wheel swap. Somehow the air foil under the front bumper was loose after the service and rubbed against the front passenger side wheel. No idea how or why (15 year old Speed 3) but they fixed it fast and right away the next day. Awesome.Services: Tires, Tire rotations, Oil changeServices: Tires, Tire rotations, Oil change

  Audra Winter
2 months ago
Easy to call and schedule a time for an oil change. Service was prettyfast but the waiting area is comfortable with wifi, TV, snacks, drinks. Workers were very kind, helpful and patient!

  Christopher Bradley
a month ago
Communication was excellent throughout and Jim in service came up to meet me and discuss the vehicle after the work was complete. Technicians also did a great job providing video clips and recommendations.

  jotty perez
a month ago
First time getting my Mazda serviced at Mazda dealership. Right off the bat service team very nice and helpful! Hayden helped me out today. He is great!

  Dan Siebens
3 months ago
I went to the dealership for service and decided to look into buying a new car, and though in the end I didn't buy, salesman (Keith) was courteous, friendly, helpful, knowledgeable and professoinal. Service was excellent from both sales and service departments. Very positive experience...

  erica crews
4 months ago
Oil change, facility and employees were awesome as always. However, the car wash it was like they washed my car in muddy water that left a dirty film all over my car, but most importantly on my windshield. I could not see out when the sun hit the windshield and had to pull over and wipe all of it off?? 100% do not want my car ever washed by them again. It was dirtier than when I gave it to them to change the oil. Other than that, great experience.Service: Oil change

  Kaila Hembrook
a week ago
Had a great experience, Ethan was so kind and efficient! Appreciated it as I worked while waiting for my car.

  Jay Reeves
3 months ago
Josh Hyams- Service Advisor was amazing, he was very informative and knowledgeable. He always updated us on the progress on our Mazda. I would recommend him to anyone. I loved the video showing us what they were doing with our vehicle. I wish every dealer had that. The loaner Mazda 3 they gave us, I fell in love with it. I wish I could afford another new car right now. But when we are ready to trade our Mazda CX-9, we know where to go. Maybe a year from now. Thank you very much Josh and Russ Darrow.

  Colton Fitzsimons
a month ago
Everyone I spoke with at the service department was extremely helpful and addressed/fixed the concern I had with my vehicle. It is a very nice dealership and I ll be back for any Mazda service needs I have!

  Tim Joan Brown
5 months ago
Staff was friendly, the waiting area was clean and comfortable, and the service was done in a timely manner. They send a video of the car inspection, which lends credibility to the repairs needed. I was very satisfied with my experience.Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change

  Chris Andrews
3 months ago
I had my car towed to Mazda service. The towing service said they also could take a look that day. I chose loyalty and went to Mazda I was not happy with waiting a whole week b4 they could look at it. Then probably took them short of an hour to look and fix. Next time I will ask timing on work

  Bryan Grau
4 months ago
Came in for an oil change and air filter replacements. Ended up spending $700 on a regulator valve that was spewing fluid. Problem was that we didn't receive the usual video from the tech that showed us their live time findings. And the separate labor charges for each item made us feel a little gauged. We would of appreciated the video and some attempts to save costs.