Finish Line Towing

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Janice Rice
3 months ago
The driver was very respectful, knowledgeable, competent, good at troubleshooting & making decisions. After negotiations with plows, he safely rescued my car. I m very satisfied.

  Jessica Jones
a month ago
The best towing service we've ever used. My car died overnight on 3/14/24 and we reached Finish Line through our AAA membership. Early the next morning, the dispatch sent a truck out within 30 minutes, and the driver got our car started (!!) and gave us next steps by recommending an auto parts store, so we could avoid towing completely. I really appreciate a business that looks out for customers - it might not seem like a smart business model but it totally is, because I will ALWAYS call Finish Line when I need a tow and I'll recommend them to everyone.

  Mr Skipadedodah
2 months ago
Jose Saved The Day! Hey that rhymed! Thanks for picking up the car I bought out of that snow bank. It is just a parts car but he treated it like a Bentley. Appreciate the help and care he used.

  Lacresha Fifer
3 months ago
He did an amazing job. He had great energy. He made me laugh and also provided me with tips relating to my gas line during this season. Excellent service! Best tow experience I ve ever had.

  Jessi Reible
6 months ago
Horrible! Find someone else to tow your vehicle. They were suppose to pick up my vehicle @ 10:30 a.m. I called at noon & it still wasn't completed. The woman dispatcher was a passive aggressive know it all. She hung up on me when I started complaining. If you read the other bad reviews, you will she her passive aggressive responses & snarky attitude towards other reviews. Basically, they take no responsibility for their errors & are rude on top of it.I called again because it still wasn't picked up. I got someone professional that time. My vehicle was not dropped off @ the shop until 3:30 p.m.!!! The shop was suppose to get it in the morning & repair it before close @ 5 pm.In addition, I gave a simple request for the driver to contact me upon drop off instead of pick up. No call was made to me... this caused me to have to call again to see what time it was dropped off. At that point they said they had no record of my car!! The whole thing was just a complete nightmare.Finish Line,FYI, the proper response to a bad review is:I'm so sorry our service didn't meet up to your expectations. We hope you will give us another chance if you should ever need a tow. Thank you for using our service. Have a great day.

  Erik Ferguson
3 months ago
Couldn't ask for better. I had a brake fluid leak and needed to get my car into the shop; didn't want to drive it in (too scared from the time in Dickety-14 when the brakes completely went out in my old Lincoln Continental).So I scheduled a tow in advance, and the driver was able to get here earlier than planned. He was super professional, Sconisn friendly, and he even dropped the key off for me at the garage with no issues.They have a great payment system; I was able to pay with a card and got an emailed receipt right away.Thanks, guys--you're the best! I hope I won't be needing you anytime soon, but if I do, you'll be the only place I call.

  Ashley Klimek
2 months ago
The guy who helped me jumpstart my car was super nice! He contacted me before to let me know he was coming and asked if I needed anything else before leaving. Super prompt service.

  Eastern Eagle
3 months ago
The driver was polite and on time. He made my day better after AAA had me wait for 3 hours. I appreciate the service.

  Crystal Vike
a month ago
I was lucky enough to receive tow service within 15 minutes of calling! Jake was so kind, helpful, and professional - thank you so much for rescuing me!

  Liz Callahan
4 months ago
Fantastic and fast customer service. While en route the driver called to be sure I was okay. This small action made a huge impact in a stressful situation. Highly recommend Finish Line!

  Craig Key
5 months ago
Nicole had a temper tantrum and cancelled my tow because she was annoyed that I couldn t put a Tesla in tow mode through the app . Even after informing her that it doesn t work that way she still insisted that she knew better I needed to be there because the battery was dead (to jump and put into tow mode) and she did not want to have the truck arrive at the scheduled time so she just left me twisting in the wind.

  Jeffrey Davis
a year ago
I had a horrible experience with this company. Not only did they told my vehicle improperly, they refused to send me photos of the tow truck driver towing my vehicle after he took it without even calling me. I am so frustrated with them. Worse, my four-wheel-drive no longer works. They would not even help me get a diagnosis let alone a repair. When I called the call center. The woman claimed there were photos, but refused to send them to me. AAA also refused. They were so unhelpful, rude, disrespectful, and condescending. I would never ever recommend this towing company to anyone. They are a disgrace and should not be used. If I could read them -5 stars I would.

  Britta Hesselberg
5 months ago
I ve never experienced such unprofessionalism and frustration with a company. My car got towed and, after about 5 calls to this company, they stated they did not have my car. I had to work with police and small businesses in the area to find out from a witness at a restaurant that it HAD been towed by this company, with damages made to the car . It wasn t until my last call they said they might have my car, and the driver did not follow protocol to register any cars they took. When asked to check their lot myself, they would not allow me to. I m currently still waiting to see where my car is and the damage they have caused.

  Marci Pinkerton
5 months ago
The service is above and beyond...a quick response after finishing up with another client! Ken was very professional at what he does and showed me his friendly side.I'll call this service(Finish Line Towing) again without hesitance.MarciService: Battery service

  antoine smith
9 months ago
I wanted to express my utmost satisfaction with the service provided by Juan. Recently, I had the misfortune of experiencing a flat tire and needed my car towed to the dealership. Juan was the professional who came to tow my car, and I couldn't have asked for a better experience.Juan displayed exceptional communication skills. He clearly explained the entire towing process, making sure I understood what was happening every step of the way.Despite the flat tire, he handled the towing process flawlessly, ensuring that my car was transported to the dealership without any issues. His expertise and attention to detail were evident, giving me confidence that my car was in good hands.Thank you once again, Juan, for your assistance and exemplary service.Service: Car towing

  Kate Osiecki
2 months ago
Al was so amazing today with my tow. He could not have been kinder and more helpful during a scary and stressful event. Big kudos, thank you so much!

  Becky Graumann
5 months ago
Our tow truck driver went out of his way to help us get home and take our vehicle to a service center! Fantastic service by Finish Line Towing! Thank you!

  Katherine Comfort
a year ago
The guy that towed my truck was so kind. I had a really bad experience with a different tow company in the past and was nervous. But he was so kind. Got my truck safely onto the truck bed, knew where I needed to get dropped off was under construction. Told me I could follow him and he would make sure it was in the right spot before leaving. He even went the extra mile and talked to the dealership to see where I needed to drop the keys off to have the truck serviced. Very impressed. Very thankful.Service: Car towing

  Kelly Crum
2 months ago
Great response time! Jim was able to solve our trouble and get us back on our way out of town and back home. Highly recommend.

  CRAIG bloom
3 months ago
Very personal took him a little longer to get it unlocked had a lot of patience thank you for the help I would recommend this company to any one who would ask me

  Ashley LaRue
9 months ago
My insurance set up a tow to have my vehicle taken to a repair shop but told me they couldn't guarantee a set time or day. The driver called me to let me know he was on the way not more than 5 mins after getting off the phone with insurance. He arrived within 30 mins and was very professional and personable.Service: Car towingService: Car towing

  Sam Keller
6 months ago
Update: a comprehensive inspection revealed both front struts are in need of replacement now. Finish Line Towing has caused $2500+ worth of damage to my vehicle.Getting out ahead of the snarky replies from the owner:Yes my car was impoundedYes there are consequences to actionsYes I absolutely clowned you in my most recent emailAt a glance:Car damage as a result of the towLazy liar twenty-something ownerZero respect for propertyUnfortunately I was parked in a lot I didn t have a permit for for 2.5 hours. My car was impounded. Fine. My issues are that when I picked the car up, the owner said it hadn t been dragged at all. Clearly that is not the case. Immediately upon bringing my car home, I could tell the alignment was off (it was aligned in May, two months ago). While at Honda, the technician confirmed front caster was way off, which is the forward/backward positioning of the front wheels. Pretty consistent with dragging and mishandling a car. I called three times (once a day last week) to simply ask some questions and get some feedback on whether there was a process in place for situations like this. I hadn t asked for anything at this point beyond that. I got no response until emailing, then sending a follow up email two days later. The only responses I received were baselessly claiming my car was fine, and advising he would not be responding further.Having my car taken and paying the fee are consequence enough, that doesn t give justification for property damage and you don t get to decide that it didn t happen, lol.

  Emma Thompson
9 months ago
Extremely kind, professional, and efficient. Jake took the time to recognize the auto shop I chose to have my car dropped off it would not have the capabilities to do the work my car needed. He helped me find a reputable, appropriate auto body shop and saved me from a HUGE time-consuming and costly mistake!Service: Car towingService: Car towing

  Kathleen Paullin-Hintz
9 months ago
The man that changed my tire was professional and since I was in Milwaukee he told me how to get back to Caledonia with a donut. He arrived quickly and changed the tire quick also. I really appreciated that. Thank you so much

  Gary Tallard
11 months ago
Thanks for picking up our jeep the other day and getting it off to the service center

  Scott
3 months ago
Great service- personable technician. 1st experience with road side assistance was very good. Thank you!!!

  Jaime Motos
2 months ago
I was very disappointed with the service. They dropped my car off at the dealership and did not even check it in with anyone.

  Matt
11 months ago
The guy they sent out to repair my tire was fast, friendly and knew what he was doing. Response time was prompt, within 45 minutes of filling claim. Thanks and nice job.

  Susan Ubl
9 months ago
Technician who came to help was a stellar person, changing my tire fast and had a sense of humor which helped the stressful situation. Was very happy with the experience and hope that he gets recognized as a great employee!! Thank youSue UblArea was at Kwik Trip 6325 Pepsi Way in Windsor, Wi. 6/23/23Service: Tires

  Netchfam
10 months ago
Andrew did an awesome job!! He kept me updated along the way & was very professional & precise while dropping off the car in our driveway!! We greatly appreciate his assistance!!Thank you, Andrew!!Service: Car towingService: Car towing