Car-X Tire & Auto

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tim Lang
2 months ago
Quick service, installed four new tires in several hours. The waiting area could be spruced up a bit. Not even any tire advertising to look at. There was Weather on the TV though. They could use a bit more comfortable seating, coffee machine, a bit warmer when it's cold out. But that's how they can offer lower prices than the major garages.

  C N (Skyagrey)
3 months ago
As a female, I have experienced some mechanics that have told me something was broken that wasn t and I have been quoted crazy high repair costs. as if I am to dumb to even google the standard cost range for the repair in my area and what my car should be doing wrong/sound like, when in need of this repair.I am constantly impressed with the customer service at this CarX! I had a loud clunk when I hit a tiny bump or ice covered road . Right away they saw the heat shield was wedged up in the wrong spot.I was quoted $30 to fix the heat shield that was stuck up inside the car. They fixed the broken shield and then kept trying to fix and find the clunking. They spent two hours tightening up bolts and checking the car over. They explained the problem and the cost. There was no pressure to get it fixed by them. I didn t set up a time to get it fixed there. Despite not scheduling with them today, they still didn t charge me for fixing the heat shield!I can t even explain how much I appreciate not having to call someone out for being shady I have never felt taken advantage of at this Car-X. Or even had to question the validity or price quote given to me. Definitely get your car fixed here. Especially, if you re a female. I went home and called back and scheduled the repair.

  Nabeel Qureshi
3 months ago
Car X is local and always reliable. I ve been here to service my vehicle in the past and was always impressed by the customer service. Today is a perfect example. I had a rusted license plate bolts and needed to replace the license plate. Despite my efforts, Wd-40, vinegar etc. I explained my frustration to Justin. Justin grabbed some additional tools I didn t have and was able to loosen the bolt with ease.Despite having people show up while helping me he acknowledged each of them and explained he would be with them shortly. It s not easy to be the only one managing the desk while customers keep showing up.Thank you Justin for helping me and showing me a few tricks to help remove stuck bolts in the future. I will definitely come back here again.

  Tom Lobaugh
2 weeks ago
Justin and his group take care of all the cars in my family and always does an exceptional and thorough job.

  Chris Swick
5 months ago
Dave one of my favorites is the funniest guy, he s very good at dealing with inpatient customers like myself haha! We ve all been to auto shops, there busy and the people here deal with it professionally. Bryan one of the main mechanics took a look at my busted window before the freezing cold hit, turns out it needed multiple parts I had no idea they showed me and explained the reasonable, extremely helpful. If your kind & patient willing to work with workers I bet you ll get a good price! We all know cars aren t cheap & fixin them ain t either.

  Lutherf�rbundet Augustana BC
5 months ago
Came in short notice for my Ford Edge for a wheel bearing that another shop messed up. We had some parts issues but these guys figured it all and got me back on the road quickly and frankly affordably. Highly recommend. Thanks!-Noah

  Tom Osting
6 months ago
CarX has been my goto mechanic for close to 6 years now. I love everything about them. Quick to schedule, responsive, informative, and have been able to resolve every mechanical issue I've had on every vehicle! Highly recommend.

  Russ Winter
3 months ago
Dave, the Manager there on Odana Rd.Is very accommodating to help.And other Car Techs are very good-!

  One Love
10 months ago
I guess it s just best to leave well enough alone! Wanted to give them another try since I was offered a free oil change to make up for the last experience and yet again a fail. Went for A/C service and left with a leak and still no cold air. Justin is a nice guy great customer service but I don t think they really are capable of anything but oil changes and tires. Still don t understand how a leak went undetected after recharge of system and the checks he claims was performed. I basically heard the leak myself and he confirmed it and gave me a bunch of explanations and nothing resolved. So, here I am out of almost $87 and still hot air. I don t think I ll be going back or would recommend them to anyone for anything but an oil change! Definitely need a refund as I definitely do not feel comfortable doing business with them again! Now, I have to pay extra and more $ to get someone that really knows what they re doing at this point.

  Shannon Preston
a year ago
The establishment was very clean. The young man with whom I spoke with was friendly and easy to speak to. He was very honest with me concerning my car and I was comfortable with him doing the work on it. And may I say the work he did was wonderful my car runs better than the day I bought it and the price wasn't too much. I would recommend Car-X on Odana Road to all of my friends and family as well as anyone looking for honest and Reliable service at a fair price. David and the guys are doing a great job

  Genie Genie
a year ago
These guys looked at my car within 24 hours of a winter storm when I slid my car into a snow pile, rendering my tire and wheel bearing useless. They also navigated my crazy insurance situation with great skill. I'll be using them moving forward for all auto repairs!!Dave and his team are competent and reliable. Can't thank them enough!!Services: Tires, General repairs & maintenance, Vehicle Inspection, Wheel alignment, Auto tire replacement

  Madison Smith
a year ago
This was my first time taking my car to Car-X. I decided to go there because other places in the area quoted me $200 just to diagnose, and Car-X said that it would be free unless there was electrical testing (which was still only $70, I think he said).My car was having issues starting. It would pop on randomly. When I called them, Justin recommended I get a new battery and try that first before even bringing it to them. I thought this really showed that they cared about me fixing the problem, even if they didn't get any money out of it.With my lack of car skills, I ended up not being able to get the battery in, but I did get the car started and over to Car-X. Dave broke it down for me. He explained that there was an issue with the battery cable and that would likely fix the issue. I was hesitant because that's not what I was expecting, and I was worried that once he fixed that, the not-starting issue would actually be caused by the starter (which was a possibility).They fixed the battery cable issue, and it turned out not to be the main problem. I was upset, both because of the cost of fixing two problems and because I wish they'd been able to rule out the starter issue before fixing the battery.Dave was patient in explaining why they couldn't rule out the starter early on (the car kept starting and apparently you can't do the testing unless it doesn't? My understanding anyway).Dave was nice enough to drop the labor charge for the battery fix. I was originally quoted $360 for that issue alone. I don't have a lot of extra money, so this made a huge difference and allowed me to fix the starter. I wouldn't have been able to afford the cost of both repairs, and I was really distraught over the idea of leaving with a car that still had the same main issue as when I dropped it off.Once the starter was fixed and I picked it up, Dave had the battery part out to show me what was wrong with it. Even though that wasn't the main cause of my car starting sporadically, it was something that would've needed to be fixed and he really thought it was the issue.I appreciate how patient they were with me trying to understand and figure out how to pay for everything. I really appreciate that he came down on the cost so much, because I wouldn't have been able to get my car running correctly again. When I went back to pick up the car, Dave was really friendly and had the battery part waiting so he could visually show me why they'd thought that was the main problem.This is something that made me much more comfortable, because I didn't understand the issue and felt weird when I questioned it. Him showing me and explaining reassured me that they weren't irritated by my attempt to understand. Some mechanics in the past have acted put-off by being questioned, but these guys were friendly and smiling when they showed me. I don't want to feel like I'm inconveniencing the mechanic, but I want an explanation that I can actually understand.My car did the absolute most to stress me out (like normal), but these guys were really helpful, knowledgeable, and compassionate. It wasn't their fault that the battery issue wasn't the main issue, but Dave ate the labor cost anyway so I could afford to leave with a working car.Services: Auto maintenance, Battery

  Hannah Hayward
a year ago
As a woman with no knowledge of cars, it's very daunting trying to find a local car mechanic that won't try to upcharge or scam you. After a coworker recommended this place and reading all the good reviews, I thought I would give you a try.I came to Carx for problems with my heating, my engine racing at cold start, and an oil change. Initially, the staff was very nice and communicated the issues and repairs for my car. I was told that my oil cooler pipes needed replacing and my car would be ready to be picked up the following day (Wed). I called that day and was told the pipes hadn't arrived and would be ready on Thursday. On Thursday, I was told the pipes would be delayed by two days. The shop seemed unsure when the pipes would be delivered. Instead, they had me thinking my car would be ready each of the following days. My car was at the shop for a total of 5 days. The staff was very apologetic on the phone, and I understand this delay was out of their control, but it was frustrating to be repeatedly told it would be ready the next day and be unexpectedly without my transportation for that extended time. Because I was without transportation unexpectedly, I had to Uber to and from work, which was an added, unforeseen, expense.When I initially asked for an estimate, I was told it would be around $1200 with a $100 discount (labor, oil change, oil cooler pipes and thermostat).When I picked up my car, the final cost was $1936, which is far above the amount I was told and expected. There was no transparency of this cost. When I called to understand more about the increased charge, the person I was in contact with had no recollection of telling me the $1200 estimate. Regardless, I was never informed of the repairs being $1936 until payment. The car works well but I was shocked at the final cost. I feel deceived.I reached out to the general "Contact Us" email and have not received a response.TLDR - Car in shop for 5 days unexpectedly, charged more than estimate without notice.Services: Auto engine diagnostic, Oil change

  Ryan Collette
a year ago
These guys are awesome. The final price was exactly what I was quoted and the work was done within an hour. I am very pleased with the service here. They are my new go-to shop for auto repair!

  Jason Krause
a year ago
We have been customers at this location for several years now, and have always gotten great service at the most reasonable prices. In fact, the cost almost always comes in under estimate and they often go above and beyond to do a thorough job. Nice guys, too.Services: Auto engine diagnostic, Vehicle Inspection, Vehicle safety inspection, Oil changeServices: Auto engine diagnostic, Vehicle Inspection, Vehicle safety inspection, Oil change

  Denise Mazzara
2 years ago
Excellent service and staff. Extremely honest and straightforward regarding services your car needs. I have been coming to this shop for years for oil changes and luckily that has been all that was needed until recently. My check engine light came on, they ran a diagnostic check and performed the necessary repairs. They always explain what is necessary and why. The mechanic, Justin, test drove the car after the repairs were done to make sure all was in good order and indicated he thought my steering coupler was faulty (which I hadn't noticed was an issue). He said I could check to see if that was covered under warranty. It was, the car manufacturer had extended the warranty for that particular part so I was able to get it fixed at a dealership for no charge. I was grateful for the advice and realize a shop not looking out for their customers could have easily recommended they perform the repair. Car-X definitely does business the correct way.Services: Auto engine diagnostic, Oil change

  Tgoogle
4 months ago
Staff is friendly and helpful. Proper diagnosing of problem(s) has always been correct. Quotes are always close if not better than other research I've done. If they make a mistake, which can happen anywhere, they make the necessary adjustments to keep me coming back.

  Linda Sey
a year ago
I have long been a customer of Car X (West Madison, WI), and they treat me like family. They are honest, and do whatever it takes to make a situation right. Dave has been a mainstay there, and it is his excellent customer service that has kept me a loyal customer all these many years and several vehicles.Services: General repairs & maintenance, Auto brake repair, Tire rotations, Brakes, Auto tire replacement, Wiper blade installation, Brake service & repair, Auto maintenance, Auto brake replacement, Oil changeServices: General repairs & maintenance, Auto brake repair, Tire rotations, Brakes, Auto tire replacement, Wiper blade installation, Brake service & repair, Auto maintenance, Auto brake replacement, Oil change

  Derek Maysonet Santos
2 months ago
Dave M. is always so great to work with! Always a 10/10 experience.

  Harold Schuh
6 months ago
no problem getting appointment time wanted. everyone was friendly and helpful. the price was excellentService: Oil changeService: Oil change

  Tom Crombie
6 months ago
Came here for an alignment, friendly staff. One of the mechanics dropped his flashlight inside the car. I returned it the next day and got a few oil change for future use.

  T. E. Strader
3 months ago
Excellent service at Car-X on Odana Road in Madison. From oil changes at as reasonable prices as anywhere in town to major repairs, they ve been dependable and have done good work in my experience there over the last 10 years or so.Services: Exhaust, Brakes, Brake service & repairServices: Exhaust, Brakes, Brake service & repair

  Kevin Myers
a year ago
These folks do fantastic work. They are honest and fast and professional. I've never had a bad experience brining my car or my pop-up camper here.Services: Tires, Brakes, Brake service & repairServices: Tires, Brakes, Brake service & repair

  Matt Twombly
2 years ago
The manager Dave was professional, didn't try to screw me or sell me parts I didn't need. The price was cheaper than a quote I got at meineke by a lot. I waited in store and everything was done promptly, I wasn't waiting for hours like I have at other places even with an appointment.. great job car-x, I will definitely be returning in the future.

  a l
11 months ago
Very good shop, honest and helpful, has never tried to upcharge me over maybe half a dozen trips here now. A good place for a cost -conscious guy to get his junky old car repaired "just enough" (but I hear they work on nice cars too lol)

  Jess Pember
a year ago
Needed a small replacement and called around to several shops in Madison but this was the only place that could get me in quickly. They worked super fast, were friendly, and the price was affordable. Would definitely recommend! :)

  Easton Bertoni
a year ago
I first went to the place across the street to get new tires, would only tell me the price of their most expensive tires even after asking if they had anything cheaper. Then, I called here and they game me their lowest price immediately! Unmatched customer service and I was greeted with a smile!Services: Tires, Oil changeServices: Tires, Oil change

  Shannon Heibler
3 years ago
The only reason Car-X isn't my regular mechanic is because I moved away. But when I couldn't get in near my house, they were my first call, even though it's no longer a convenient location for me. They are always accommodating, helpful and honest in my experience. Even when I was bringing them absolute heaps, they cared for me and my car like we had a million bucks and did whatever they could to keep my car safely running for as little as possible. Terrific service.Service: General repairs & maintenance

  Dillon W
4 years ago
Two words, PHENOMENAL SERVICE. This business is by far one of the best that I have ever dealt with when in need of auto service. They are very polite, courteous, and also clearly involved with their customers on a personal level. The service is also top notch. My alignment was perfect. They came back into the waiting area to speak with me multiple times to ensure that I was getting exactly what I wanted. I'm upset that I cannot give this place a higher rating. 15/10 would recommend to anyone in need of auto service.

  Jodi Sherman
2 years ago
I have used this Car-X location for several years with two different vehicles. They have always done excellent work and I trust their recommendations. On this recent visit, I asked Dave to address a continuous issue I've had with tire pressure on my older car. Dave gave me a free tire pressure gauge as well as advice on looking regularly at my tire pressure, what to measure, and why I might need to visit them again to review tire pressure. Over several years and two cars, I really trust these guys because they've kept my cars in working order for a very reasonable price.Google wouldn't let me write a new review for 2022. I have a 16yo car; Dave and his crew keep my car alive and running well. This recent visit was a bit more expensive but it's waaay cheaper than buying another car--or taking my old car to the dealership. Today [2/2/22] my car is running perfectly. Also, I couldn't locate info on whether my timing belt was changed. Dave found a "sticker" indicating that my timing belt was changed at 82k miles and he let me know that the next timing belt would be due at 172k miles. Integrity matters, and this location has it.Services: Air & cabin filter replacement, Tires, General repairs & maintenance, Wheel alignment, Brakes, Oil change