Zeigler Subaru of Kenosha

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Christine Haystack
a week ago
This place is awesome! We just had an oil change, tire rotation and car detailing completed. After being cleaned and detailed, our Crosstrek looks like the day we bought it. Also, everyone here is very friendly and knowledgeable. We wouldn't take our Subaru anywhere else for service or detailing. Great job!

  Melo V
4 days ago
Nice place to shop for your new car , Miguel gave us great customer service. He seemed knowledgeable about the cars in their lot and made the process stress free! I would recommend this place to anyone.

  Natedogg1952
9 months ago
I would not recommend this dealership to anybody who value their money and time. Any concerns about the vehicle condition you want addressed I would advise having wrote down in some legal retaining documents. Back in November of last year I was in a rushed situation of needing transportation to and from work commuting, so I took the advice of a loan specialist through my bank, to check out the used vehicle inventory at Zeigler and was referred to Lori. I made the mistake of taking their word on fixing preexisting damage to the vehicle (as shown in the pictures). Lori had expressed that it was a newer trade in and that they have not completed fully restoring or detailing the vehicle at my time of inquiry, but that their body shop would completely take care of my concerns with the preexisting damage to the vehicle. Only half of the vehicle body damage was repaired and after noticing shortly after closing and picking up the vehicle, I was given a complete run around with completing the rest of the bodywork damage still left on the vehicle. I really do not see the point of bringing the vehicle in for their "paint protection warranty" when the vehicle was not completely repaired of preexisting damage. I also found out several months later during my first flat received for this vehicle that apparently my spare tire was "safe enough" to pass State inspection parameters (as seen in the attached picture).

  Kora Christensen
2 months ago
We purchased a new Crosstrek from Zeigler Subaru in Kenosha and we couldn't have asked for a better experience. The staff from sales to finance and even our 2 week check in were very accommodating. We appreciated that all of the financing was ready to go when we came in for delivery making the process smooth and painless. Nobody likes waiting around the dealership for hours. We were even able to come in 2 weeks after we bought our car to make sure everything was good and answer any questions that may have come up after the purchase. I would recommend Zeigler Subaru to anyone looking to buy a car.

  J H
5 months ago
The staff and our sales consultant Stephanie H. have been absolutely amazing!! We've purchased three new Subaru's in the last six months kind of unplanned. It has been the utmost pleasure working with Stephanie and the team! Communicative, honest, fun, informative, punctual thru every step from ordering to delivery. The nearly two hour drive away was worth it. I definitely recommend them!

  Laurie Herman
2 months ago
This is the second time I have purchased a vehicle from this location. If I could give more than 5 stars I would. The staff here is super helpful and friendly. Carson went over and beyond helping myself and my husband, so a huge shout out and thank you to him! Very happy with my vehicle as well. Thank you thank you thank you!!

  Casey Cross
5 months ago
The people at Zeigler are friendly and professional, but unfortunately I have to caution folks about purchasing or servicing with Zeigler. While the sales rep and manager worked with us to negotiate a price that fit our budget when we purchased our 2020 Forester, we were fairly disappointed that Zeigler failed to mention to us a major 30k mile service interval was approaching which can cost in the range of $300-$500 (we purchased the car at 25k). So when we were notified we had to bring the car in for this servicing to maintain the warranty, I was slightly annoyed to find we would have to spend (what I thought) would be around $300 on a vehicle we purchased only a few months prior for a required service. After my wife scheduled the service appointment (no indication of cost was provided), I brought the vehicle to be dropped off and asked the service tech what the cost would be before they did the work. I was astounded to find out it would be nearly $700 after tax for the 30k service.I told him we would need to reconsider and would be in touch if we changed our minds. I contacted a few other Subaru dealerships in the Wisconsin and Illinois areas and all of them charged at a minimum 20% less than Zeigler for the same service. In fact, a dealership in a suburb of Chicago quoted about $530 for the same exact service, which is ridiculous considering that dealership operates in a much more expensive area than Zeigler's Pleasant Prairie location.We ended up having our vehicle serviced by Liberty Auto City for a much more reasonable price, and unfortunately will not be going back to Zeigler for our vehicle.Can you get a great car from Zeigler? Sure. Do they provide good service? I think they probably do. Will they fleece you if you are uninformed? From my experience, absolutely. Make sure to do your research and compare prices with other dealers.

  Nick Michalowski
3 months ago
Had an emergency breakdown during a holiday road trip and this was the nearest Subaru service shop. We worked with Jeff Vedder in the service area and were well taken care, going above and beyond to work with us over the holidays and around our schedule. The dealership is not that far from our home so we will be returning for service here again!

  dru snavely
4 months ago
Stopped by to talk about the extended warranty plan and Anthony came and got my keys while I was talking to Kim, who is so nice and respectful, I think they washed my car, put on the bumper cover I'd wanted and the bars across the top and when Kim and I were done Anthony surprised me by saying your car is all done! I didn't even realize that was what was going on! No appointment just taken care of! It was so nice! Thanks so much guys! And thanks so much for your help too, Kim! I appreciate everything.

  Kylee Higgins
6 months ago
Stephanie could not have been more helpful in the process of getting my new car! She was attentive and proactive, and she kept me updated as my car was being shipped. She made the process exponentially easier, and this dealership was best one I've been to! I will definitely be purchasing a car from them again in the future!

  Jill V.
a month ago
Great experience getting my new Subaru here! Andy made the transaction super easy and found exactly what I was looking for. Highly recommend.

  JoAnn Clouthier
4 months ago
My low tire pressure light come on and I just purchased 4 new tires earlier this year. I called them and they told me that I could come in but it may be a wait because I had no appointment.So I stopped in and they took me right away NO waiting. I ended up having a nail in one of my tires and they fixed it at no charge and I was out within an hour.I like Zeigler Subaru. The Team is awesome.

  Steve Wojciechowicz
4 months ago
Jeff in the service dpartment kept me informed throughout our service time there. Although we had a minor issue and had to return the car for a quick adjustment the next day, Jeff was quick to say he could provide me a ride home or a rental car if needed.Fortunately, it was a quick fix and I was on my way home with my car. Everyone in the service department was very friendly.

  Dori Cloherty
5 months ago
Lori was very easy to work with and it was nice having a women. It felt different then when I previously worked with men in the past at other dealerships. She went out of her way to be sure I picked the right car for me. Everything was upfront and smooth. Finance process was also smooth and quick. Communication when getting the car was good.

  Jeanne Schreiber
2 months ago
I've bought two Outbacks at Zeigler Subaru. All of the salespeople are friendly, and I haven't felt pressured to buy that day! Their service department is phenomenal as well - as they seem to retain their staff.

  Albert Stanek
5 months ago
I've purchased a few cars in my time but I have to say Stephanie and Jeff at Zeigler Subaru in Kenosha were the best folks I've ever dealt with. They went further than the "extra mile". They dealt fairly and worked hard to locate the car that I was looking for ... finding it ultimately in Indiana. I'm not a patient person. They were very patient with me when I pestered them about the approaching deadline for special financing. Couldn't be happier!

  Debbie Williams
5 months ago
We just purchased our new Forester Wilderness last week and we love it! Our Sales Rep Stephanie and Finance manager were awesome to work with! We we had it back to get the hitch installed and the protective coating applied yesterday and were super impressed with the service department too! This is the 2nd Subaru we've purchased from them

  James Scales
3 months ago
From the time we entered the dealership, our experiences were great/comfortable/relaxed, and best of all no pressure. All our questions were answered and Andy Bitar, brought inside (raining this day) several vehicles for us to view inside and out, patiently waiting until we were satisfied with our decision making. Thank you, Zeigler Subaru of Kenosha (Andy, Nia, and Kimberly).

  Zachary Niven
8 months ago
Reid helped assist me in getting the color I wanted. He also made sure accessories I wanted were installed and the vehicle was prepped for delivery. Reid picked me up from hertz 12 miles away since I had to return a rental for the 4 hour trip. We did try to get the vehicle tinted but scheduling didn t allow time and he let me know that would not be completed upon pickup which I appreciated.

  Amy Nelson
4 months ago
Lauren and Zach in the Service department are top notch. I have been disappointed with the level of customer service from many companies in general lately, however, I consistently walk away from my interactions with Lauren and Zach very happy and beyond satisfied. Keep up the great work!

  Dead Metal
5 months ago
I visited on a Saturday without an appointment and though it was totally packed, she listened to me and did what she could to assist me. Exceeded my expectations in every way. She is an excellent employee. She is the main reason I will come back; above and beyond effort!

  Miiss WJ
a month ago
They will offer a deal and then the eventual cost will be different. The financing team will deny the offer you were presented with initially after you sign all the papers and they won t tell you until you see how much you owe

  Terry McFadden
6 months ago
My Experience at Zeigler was made delightful by Stephanie Hafez she kept me updated regularly, called when she said she would and was quick to respond to my E-mails and calls. She made me feel like her only Customer. She made my experience easy and worry free. She did a fantastic job!!

  Jessica Whitmore
6 months ago
The whole process was seemless and our sales representative Jim was so knowledgeable and helped us get completely set up which was huge since we have a baby and don't always have the time to read manuals. We love our new car and would definitely recommend them to friends and family

  Elizabeth Minorik
6 months ago
Friendly and awesome environment! Nick at Subaru made the whole experience enjoyable. Very knowledgeable and helped my husband and I through every step of the process (we had a little more of a complicated process with trading in a lease early/buying a new vehicle)! Will definitely be going here for all vehicle purchases!

  Gary K
4 months ago
I recently purchased a Subaru from Nick. This morning I had a question and called Nick, I believe on his personal phone. Nick answered promptly and answered my question without hesitation. A fine example of "service after the sale." Thank you Nick.

  Monique Navarro
4 months ago
They were super friendly and very helpful. They figured out what was causing the check engine light to come on and they fixed it. I had a great visit here at Zeigler Subaru.

  Andy Thao
8 months ago
Definitely a great dealership if you re planning to purchase a vehicle from. Stephanie who was my sales consultant was on top with every, quick to help you and was very welcoming. I rate this a 4/5 because I did notice a 2 inch crack on the car I purchased a day after I brought it home. But overall it was a great experience!

  Chris Collier
2 years ago
Great time at Zeigler Subaru. Wyatt was awesome in sales! Very knowledgeable and enthusiastic. Everyone else was very professional and the overall car buying experience was top notch.

  Emily Huffaker
5 months ago
Rude, zero desire to try and work with us. I told them my baseline and they just said they couldn t work with me. I wouldn t recommend this place to anyone. Felt judged upon arrival. There are better Subaru dealerships out there.