Rock County Muffler & Brake

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nicholas D'Andrea
10 months ago
Amazing company and fast work. I called a little over 1 hour before they closed on a Friday... Said no problem get here when you can, I literally ran out of gas pulling into the parking lot to get there before they closed. Gave me a gallon of gas & fixed my muffler in a few min. Best price I found all week. Highly recommended them 100%

  Steve Geller
6 months ago
Honest. Fair. Amazing. Rock County Muffler and Brake has been this way for many years. Glad they are maintaining a great business ethic!!

  Lori Caley
9 months ago
It's a small shop. The guys were friendly and very helpful. Jeff took me to the shop and explained what needed repair. They were able to get the part right away and had me back on the road in a couple hours.

  Mark Zastrow
8 months ago
Finally, a local business that does great work at a great price! I have been going here for years for exhaust and brakes issues on multiple cars. Jeff does a great job! When it's something simple, he tells you and doesn't overcharge you. This business is a true gem. I trust Jeff (and now also his son) to work on all my cars.

  Larry Grorud
2 years ago
I had an appointment for 2:00 pm, but was a half hour early. They got me in right away and completed my work much quicker than I expected. They were friendly, courteous and very professional. Their fee for the service work was also very reasonable. I highly recommend them for your automotive needs.Service: ExhaustService: Exhaust

  tayana wayne
3 years ago
This place is amazing. I dropped my car off a little after 8 in the morning got a call 10 Minutes later of the problem and a quote. Said they would have done by lunch time, but was actually done before 10 am. Jeff is very friendly, good price!!! Would highly recommend!!Service: BrakesService: Brakes

  William Herbert
2 years ago
Great place, reasonable prices, nice staff. Had my breaks go soft on my car, discovered that I need my rear breaks completely replaced. They gave me a quote and how long it would take. Called me up an hour early to say the job was done. Will definitely go back for any break repair.

  Why JustWhy
3 years ago
My 1st experience was a good one. I went to them based off of existing reviews and they lived up to their scores. I was able to get my car in right away and they were flexible when I had to push back drop off.They got back to me really quickly after I dropped off my car. They were professional and personable and the final cost of my brake work and oil change came in just under their original estimate - An estimate which was within the range I had expected.Their assessment of my situation was exactly what I had expected as well. They didn't try to add to my automotive misery or upsell me, which was refeshing, welcome and appreciated.Turn around time was good too; faster than I expected. Next day service, even with having to source parts. Very pleased with my experience and I'll be back for future maintainance and with my family's vehicles as well.Services: Brakes, Oil change

  Thomas Goede
4 years ago
Fast, friendly, fair, and honest... I went in to get my heat shield reattached and to get my breaks checked out. About 10 minutes later, I was good to go for only 10$. I felt compelled to tip because the service was so inexpensive and quick.

  Darcy Siefert
6 years ago
Jeff has worked on my vehicle 2x. Both times I knew ahead of the repair what the cost was going to be and the approximate time in the shop. Very happy with the work he has done and his fair prices! Highly Recommend!

  Brett Grady
4 months ago
Great service, availability, and price.

  Seth Meyers
3 years ago
I'm sure they're competent and do good work. The customer service needs some attention. I called to discuss options for an exhaust repair on one of my vehicles. I knew I could replace the full cat system to OEM spec for a couple thousand plus labor PER SIDE. I wanted to look into catless downpipe options, so that I wouldn't be spending most of the value of the car just to fix a rattle.The gentleman I spoke with, while knowledgeable about exhaust systems, barely let me get a word in edgewise to explain my request. Unfortunately it went downhill from there as he took a condescending tone in telling me all the things I already knew about my car. Yes, I was already aware that changes to the catalytic converters will affect the ECU's sensors. This is why I would also be hiring a specialist to tune my ECU accordingly and dyno test the car. This has been done with the VQ platform since it came out 27 years ago. It's not new or weird or unheard of to make this specific mod to this specific engine.Here's what he said, to the best of my recollection:"Once you start changing those parameters, you're just beginning to make stupid decisions for the engine."When he said to me that it was a "stupid" decision to pursue anything other than the full OEM spec cat replacement option, that was the moment he lost my business. That's not how you talk to customers, and he should have the situational awareness to realize when the one he's speaking with already knows what they want. Had he been more polite, the conversation would have gotten far enough for me to mention that I also wanted some brake service done, irrespective of my decision on the exhaust. But now I'm not really interested in getting my exhaust OR brakes worked on at this business. I have no reason to doubt that they would have done good quality work, but they didn't give me the chance to find out for sure by hiring them.Hopefully my experience serves as an opportunity for them to improve their customer service.

  roger manecke
3 years ago
They were very professional, quoted me a price , was the best in the Janesville,told me what exactly there were going to with my exhaust system. Next day service, would highly recommend them, I give them 10 starsService: ExhaustService: Exhaust

  Aidan Cromwell
7 years ago
I just had a true dual exhaust put on my 99 f150 Jeff got it done in 4 hours hastle free, he told me everything I wanted to know and it sounds great. I will recommend him to anyone!

  Be Save
5 months ago
Excellent service. I Recommend

  Steve Hawkins
5 years ago
I drove away extremely happy! I had an exhaust leak because of some busted flange studs and a few places in the pipe that needs to be fixed/welded. It was cheaper than expected and now it sounds more like the Corvette it is! Thanks!

  mr D
5 years ago
Super fast work. Less than one hour for a cat/exhaust joint repair and weld. Reasonable rates. These guys are not half fast, they are really fast.

  Jeremy Boots
10 months ago
Great and honest people. If your looking for a no bs company this is where you need to go.

  John Jenks
3 years ago
The First Choice for Mufflers or Brakes! They are awesome! They get things done with quality, care, and they are timely! Fair pricing and Excellent Quality!

  Chadrick Suiter
4 years ago
Jeff did a wonderful job with my truck had duals put on and replaced my old exhaust dropped off before work picked up after the old girl after work. The price was spot on thanks again Jeff.

  Angel Garzaro
2 years ago
Great service, guy charged my way less than what expected to pay. I gave him a nice tip

  Mary Holt
4 years ago
They are always helpful / honest and I a couple of the men that have helped us with our car/ cars and issues the visit was great , fast and very affordable.love them !

  Alex Carpenter
8 months ago
Easy in easy out....great fix...short waiting time

  Jeff Rank (CE)
7 years ago
Great work at a fair price - one-man operation, so don't just drop by expecting same day service, but friendly and professional.

  Jorge Liendo
a year ago
Awesome! Honest, and very professional. Will continue to take my car here.

  Richard Glaser
2 years ago
Went in with a brake issue and they told me exactly what I needed to do with no charge. Will definitely be going back if I need anything done.Service: BrakesService: Brakes

  Pete G
2 years ago
Jeff does a good job of taking care of you quickly and for a good price!

  K C
3 years ago
Great service. Honest, friendly & trustworthy. 10+ yr customer. Highly Recommended!

  Trudy Barnes
a year ago
This place is awesome. Quality work and honest people. Winning combination!

  Lori Reddy
4 years ago
Absolutely the best service! So knowledgeable and kind..: would recommend them to everyone!