Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Brandy Harris
a month ago
Had a great experience. Had my car towed there and they were able to assess the situation in a timely manner, and let me know exactly what I needed to do to have my vehicle back on the road. The labor costs were fair and the customer service was great. I would definitely recommend them.
T Graham
6 months ago
I was referred to Grays Auto body by a trusty friend and I am so happy for the referral, the people there were very professional, they kept me updated during the entire process and were very informative on the process. I couldn t be more pleased with the customer service! The owner made me feel like family,and that s rare coming from a auto body shop. I highly recommend them and would always return for services!Services: Painting, Electrical, Auto engine diagnostic
Vanna Krich
5 months ago
Brought my car here from a friend referral decided that s the shop wasn t right for my repairs, at that time the owner had cashed the check my insurance sent & no parts were ordered (2 weeks from the time the check was cashed) The shop is unsafe for customers and employees as the roof is falling through into the shop onto customers cars. I asked an employee about the repairs and he said that the check the insurance sent them to get repairs done was spent & the shop ceiling wouldn t be getting fixed. Also there was rumors that the old owner Greg Rae has not been paid for the property by the new owner Steve gray. They don t have experienced auto body workers in the shop and the only person performing repairs is the old owner who s not on payroll and is not being compensated for his work. I believe this to be taking advantage of the elderly. I asked to be refunded the check and now 2 weeks since asking for the refund the check has still not been sent. I filed a report with the police department for fraud and have contacted the better business bureau. It s been over a month since this shop was sent my check and he s now fraudulently holding onto money my insurance sent for repairs and my car is unable to get fixed in the meantime. Highly unprofessional and would recommend you take your car elsewhere.Service: Body & Trim
Arso
5 months ago
Don't bring your car here unless you like being lied to & without a car for weeks. I came in for simple work and was told it would take a few days but ended up being without a car for over a month and had to pay over $600 than my original quote. Never kept me updated on my car. And ever time I called it was some excuse on why it taking so long. regret ever taking my car here please do yourself a favor and save yourself the headache don't do business here. Seen reviews similar to mine where they take longer that what say and it seems like that's the game they like to play which is take longer and say some excuse problem happen just so they can charge you more by the end. Don't do business here!
Minchette Robinson
6 months ago
Gray s Auto Body is professional and truly care about their customers. I had accident in the Beloit area and a friend recommended me to go here to get an estimate for my car. The owner was compassionate and work with me efficiently. I had my car back within a week. I have told my family and friends about this Body Shop
Jare Ward
5 months ago
Steve is a crook. Not only did he not fix my car, he stole insurance money. He also, didnt pay my friend for her EBT after ahe bought him groceries at woodmans. Its supposed to be 50 cents on the dollar. Offered to give her scrap to recycle as payment. Also gave my grandma herpes. Didnt even call her back after their date. Terrible guy, pretty sure he sells drugs out of his shop, which seems like a front for drugs.
Gavin Black
7 months ago
They do great work and have a good staff to get everything you need done. Very personable, one on one help of what s all going on in the shop. They also do many different types of custom work and not just on cars!
Lanny Bianchetti
a year ago
I recently had work done and about 2 weeks later I received a notice in the mail from Illinois I-pass passed do bill. It just so happened that grays had my car at that time. 06/21/22 between 1:10 am and 4:30am. It just so happened that I was having some mechanical work done on my car when I received the notice in the mail. My mechanic told me he has listened to many similar stories about Grays. So BEWARE. I m just speculating what it s being done at that time of the morning. In south Beloit. And Rockford.
Andrew
5 months ago
Bunch of liars and SCAMMERS don't take your car here they will steal your insurance money and ignore your calls!
Virginia A Krich
5 months ago
sad that he spends peoples money on his own projects instead of fixing the owner who paid for repairs vehiclesService: TiresService: Tires
Stephen Maroda
9 months ago
IT TOOK A LONG TIME TO HASH THINGS OUT WITH THE INSURANCE COMPANY AND GET THE JOB COMPLETED. THE PEOPLE WERE VERY PERSONABLE AND DID GOOD WORK.
D S
a year ago
Scammers! Stole insurance money and refuses to pay. Never ever bring a vehicle here.
David Livewell
2 years ago
Excellent body shop. Reasonable prices friendly staff
Karen m Kinkead
5 months ago
horrible businessServices: Painting, Auto engine diagnostic, Body & TrimServices: Painting, Auto engine diagnostic, Body & Trim
Timothy R Krich
5 months ago
unprofessional