Gordie Boucher Mazda of Janesville

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nom Lis X
a month ago
Scheduled an oil change service online. For the most part, staff were nice and polite. Staff brought a price list with a range of prices. I told him I just wanted what I scheduled online. He then told me the total would be $80 plus (can't recall the exact amount) for oil change and tire rotation. I explained that I only want what I scheduled which was an oil change. On his price sheet, it listed a price of $42 for a basic oil change. The staff apologized and stated that what is scheduled online doesn't always show up properly on their end. This is my third Mazda and I have never had this issue before with other dealer in reference to what was scheduled online and the service I subsequently received. After the service was completed, I was charged almost $80 for just an oil change. I asked the staff why there was such a price descrepency between the $59 I scheduled online and what I was charged. The staff looked to a more senior staff and had a brief discussion between themselves. There was mention that the price was due to service charges and waste disposal fees. They both consulted with a third employee and intially stated they would make the adjustment by giving a $20 discount. In the end, the final price was only adjust $10. At this point, I just wanted to pay the bill and leave rather than argue over $10. I justified the $10 with the courtesy carwash I that was provided.. unfortunately, when I got home, I realized that what I thought was residual water from the car wash was actually a soapy white residue that stained the whole car. I had to rewash my car to get all the residue off. I just never expected my car to be in a worst condition after a car wash. Don't think I will be scheduling any future services from this dealer.

  Nathan Crumley
2 months ago
I highly recommend skipping other Mazda dealers in the area and visiting Gordie Boucher Mazda of Janesville. I made the drive down from Madison and couldn t be happier with my experience buying a new car. They truly make you feel like your business and time is valuable to them. As a salesman, Ron was fantastic to work with. The car I wanted was at another location and they quickly coordinated delivery in only a few hours. He was with me from start to finish ensuring that all my questions were answered and concerns were addressed. Everyone was friendly and seemed genuinely invested in making the sale go smoothly. I scheduled the installation of some accessories and the service manager came into the showroom to introduce themselves and congratulate me on the purchase. There were so many small touches from everyone throughout the buying process that I can t say enough good things about!I don t really leave reviews, but when my expectations are exceeded I do feel the need to spread the word. If you re in the Madison area, I can assure you that Janesville is worth the drive!

  R Eby
3 months ago
Very positive experience from beginning to end of the visit. Highly recommend.This was the second Mazda dealer I visited in the same day (the first was in Madison, about 30 minutes away.) The experience was so much better here than their competitor! Less pressure, less overly-salesy tactics, and much more listening (rather than putting words in my mouth). I walked into both dealerships ready to make a purchase but ultimately this is where I actually bought my car.Overall experience aside, I also received a much better price here between my trade in and no required extra fees. For only $300 more, I was able to upgrade trim levels fairly significantly.Very, very happy I drove a little farther to check out this dealership.

  CRIS
2 months ago
Great selection and great environment. Thank so much to the staff for helping throughout the process of getting a new vehicle. Everyone was super helpful and friendly, cant thank them enough. Massive shoutout to the sales manager Shawn, and Anthony from sales for making everything so seamless. Love my new ride, will recommend to anyone looking to buy a new vehicle.

  Earl Cavanaugh
2 months ago
Very professional and knowledgeable people. I like the fact that they listened to your requests and truly tried to meet them. Obtained a Mazda CX-90 that is awesome and enjoyed dealing with wonderful people to purchase it. I recommend this dealership and also the Mazda line-up of vehicles. Even my daughter purchased a CX-30 from them!

  Jeremy Groch
5 months ago
Overall experience was decent, staff was attentive and helpful. When reviewing the details of the sale, I was told exterior coating protectant was covered in the cost. Wasn t discussed it was an upgrade and was optional. When I asked and found out it was optional I did not want the package and they already took the car into detail and wouldn t stop the process and still had to pay for it. Also for a trade in they really weren t able to give a fair price nor have any flexibility.

  Kelechi Emuchay
4 weeks ago
Had a great experience leasing our car from Gordie Bouchar Mazda of Janesville. Got the car we wanted at the price we wanted quickly. Plus they threw in a free TV!

  izabell schultz
6 days ago
The customer service was amazing. They made the whole process, easy, simple and stress-free. I would recommend to family and friends.

  Sherry S
3 months ago
First time buying a new car and I couldn't be more pleased with everyone I talked with. Great salesmen, no pressure, they let the car sell itself. Thank you for making my experience so enjoyable!

  Dan Jerome
3 months ago
I had a wonderful experience working with Dale Karolczak. I purchased a new CX-5 and was unfortunate enough to get a flat tire shortly after leaving the dealership. I called Dale and he came out and changed my tire himself. He then met me back at the dealership and swapped out the tire with a brand new one. Dale provided the best customer service I ve ever received. I highly recommend him!

  Tracy Lucas
4 weeks ago
Fantastic customer service and no pressure sales. I m super happy with my car and the ease of the transaction. 10 out of 10 would recommend.

  Don D'Agostino
a month ago
Purchased a new car on Saturday. Could not have been a smoother process, very happy with everyone I dealt with, and would absolutely recommend Gordie Boucher and my sales rep Steve Borchardt.

  Greg Lucido
a week ago
I bought a cx5 and it was a good price and all the people were very friendly and helpful.

  t FRED
6 months ago
New Mazda waiting rooms are very nice. No loud tv noise as in other waiting rooms. Purchased another Mazda and whole process went very smoothly. This is important because the only other major purchase in someone's life is buying a house. Thanks Cassie and Shawn!

  mike para
4 months ago
Staff is attentive and work together to fulfill needs. Cassie is amazing at getting to the needs that I wanted on the SUV purchased.

  Emily Thompson
5 months ago
Love my new Mazda CX-50. The new location in janesville is stunning. Thank you Ron and Shawn for going above and beyond to help me get my new car.

  Stephanie Shanks
a month ago
Great experience and knowledgeable staff. I m extremely grateful that Dale took care of all the little details including booking up Apple play to my phone

  Brad Huse
4 months ago
Very friendly and never pushed to get us into a vehicle. Helpful with everything we need. Definitely will be going back there.

  Claire Beyers
5 months ago
Cassie and Shawn were both great to work with and very friendly. I m very pleased with all my interactions as well as my new car!

  Michael Kneip
2 months ago
Buying a car can be stressfuland the process was not that hard. I need to go back and ask questions about the technology in the car. Thank you Cassie for helping me!

  Yousuf Ahmed
11 months ago
I have to credit Eric Schaumacher (I may have misspelled his name) for being absolutely wonderful without being pushy or using tactics. My girlfriend needed a new car but she has significant anxiety towards salesmen and towards a car purchase. Her grandfather died a couple years ago, and he was the guy who would walk her through car buying, and she had a really terrible interaction at another dealer who tried to essentially pressure tactic her into a car. So when she met Eric, she was already tense. He was respectful and kind, answered all of her questions and mine, and he was understanding and graceful about it all. The next time I m in the market for a new car, I ll be coming to him.

  Margaret Harrison
2 months ago
Amazing service, very attentive, made the process of buying very easy. Highly recommend!

  Doug Hippe
a year ago
This Mazda dealership shares their showroom and service center with their Ford products. The experience from greeting to cashier was very good, about average or slightly better for what I have experienced in most dealership service experiences, but not a good as the level of care I receive at Luther Mazda north of the Twin Cities, where we have had stellar experiences. My major observation is how dirty and worn out this facility is, if I were to judge it on that alone I would walk away. The service reception and waiting area is cramped and in need of a deep cleaning, the parking lot is riddled with crumbling asphalt and poor drainage. This facility is way overdue for a major overhaul. On the bright side, they are in the process of building a new dedicated Mazda facility that is hopefully worthy of the brand so by this time next year I expect the new facility to improve the experience dramatically. I look forward to my next visit.

  Matt Harvey
5 months ago
Joe W got us the perfect vehicle for my wife. He listened to what we needed and found a perfect fit for her.

  ron rather
6 months ago
People are friendly, courteous and knowledgeable. Fantastic facility, open air offices, comfortable. The place is so inviting, welcoming.

  K Heinzeroth
2 months ago
Ron Blum was great to work with and made the process easy

  Robert Chan
2 years ago
I did a lot of research before deciding on the car I wanted. And talked to 8 different dealers and salesman. I came into Gordie Boucher knowing exactly what car and color I was looking for. I ve heard all the horror stories dealing w/ salesman and F&I managers. But Ted, Mike, and Philip really made this whole process smooth for me and this was important. To my surprise, Philip even manage to get me a lower interest rate! I highly recommend stopping by if you re in need of a vehicle!

  Heather Weymier
5 months ago
The process was smooth easy and pressure freeWould recommend

  Hannah Jones
a year ago
If I could give this dealership 0 stars I would. I worked with Samantha in sales and Phil in financing and agreed on a lease price.� I asked for the lease worksheet and lease agreement prior to coming in to pick up the car and the numbers were incorrect and not what we agreed to previously.� Management kept denying they had made any mistakes, until we walked them through the numbers.� They finally admitted to the mistake and modified the lease agreement, but AGAIN did so incorrectly. Which I still have never received an apology for.� They then followed up with an extremely rude email stating that they couldn t keep me happy even though their financial department completed messed up which would have cost me thousands more than originally agreed upon.Make sure you go over the paperwork in detail before signing anything as the dealership uses deceitful tactics to trick potential customers into paying more.

  Rachael Decker
2 months ago
Great experience doing a trade and upgrade.