Pioneer Quick Lube-Green Bay 29

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  J F
2 months ago
Been here twice. First time, no problems. Second time, got home and realized they put a blend in instead of full synthetic. It even said specifically on my receipt to put in fully synthetic. Not a huge deal but obviously they don't pay attention to details.

  Ken Litterer
3 months ago
Got the oil change done, they did a great job here. Didn't try to sell me anything I didn't need, checked through things and didn't just mark them off. Very quick and very professional.

  Nicole Bretall
7 months ago
Fantastic service! Super quick, super friendly. I was in Green Bay visiting family and my car was leaking oil. I stopped in and they found the problem and fixed it in less than 5 minutes. Free of charge! I m so glad I stopped here and will definitely be back!!Service: Oil changeService: Oil change

  Stephanie Malone
11 months ago
I just left this establishment, and wanted to write a deserving, raving 5 review! For the two young gentleman that helped me today! They were very knowledgeable, honest and genuine.They changed both headlights, wipers, replaced battery, a cabin filter, (that I didn t even know I need it until I looked at it ) and an oil change. All that I requested. It wasn t pushed upon.They did this fast and efficiently with a smile. Worked well together as a team, and communicated every action, with me and each other. This kind of customer service doesn t happen on a regular basis. Y all deserve a round of applause! Keep up the good work.P.S. Tip these people. Services: Air & cabin filter replacement, Battery, Oil change

  Steve Petzke
a year ago
After our last two oil changes here, our vehicle slowly dripped oil onto the garage floor. Both times, I did not feel confident taking it back to Pioneer, so I had our mechanic look at our vehicle. Each time, they found that a gasket was not put onto the drain plug. I could accept that one time was a mistake, however twice is just sloppy workmanship. After also questioning if they performed other work such as checking air filters and tire pressures, we finally lost all confidence is this place. After being a customer for a very long time here, we finally stopped going and will not return.Services: Air & cabin filter replacement, Tires, Oil change

  Kyle Joseph
a year ago
Went there for an oil change and they never changed the filter they just drained the oil and filled it back up... The filter pictured was installed by myself a year ago

  david kohls
3 years ago
This business has deteriorated significantly over the years that I have used them. I went there today and ask for the full service. I got an oil and filter change. One of the two guys working was more interested in selling me an Air filter then doing the full service. My Bill was $73 and my receipt said that my tire pressure was checked, windshield wipers were checked, and windshield wiper fluid was topped off. I was sitting in the car the entire time and none of that was done. I will never use this business again.Service: Oil change

  Angela Van Asten
7 months ago
Excellent customer service, fast and reliable. Didn t try to sell me a bunch of extra stuff I didn t need. Will definitely go back.Service: Oil changeService: Oil change

  brian Fetzer
3 years ago
Very disappointed this time. Waited over half hr. While 4 guys walked around not showing any signs of progress on vehicles in shop. After the time I waited a kid comes out and tells me it be awhile on vehicle ahead of me. I say what about the other side. He says oh.. thats a co workers. I'll see if he can move it. Then a truck pulls up on that side. So now I can't move over. I left to go to another place. Their loss this time. Not to mention time before this my oil filter was leaking after oil had gotten changed. Hopefully they will have better respect for their customers at 70-80$ oil changes. I will give them 1 more shot after all this. Not happy!

  Michelle Struck
3 years ago
Went for a quick oil change and at the end the guy told me that my "antifreeze was no good". I never agree to have anything done at these kinds of places until I have it checked out first, so I told him I'd look into it. I had my antifreeze checked and it was perfect. Good to -40�!! I won't be using this place again. I'm sure they figured since I was a female that they'd be able to sell me something I didn't need. Sorry, but this female is no dummy!Service: Oil change

  Kristin Koerten
9 years ago
Driving past VIP Lube today (Sunday), I saw the doors open. I was 5000+ miles over for an oil change. Jason, the manager, met me by the back doors. I asked if they were open today, and he said they weren't. He and the owner, Pete, were working on some upgrading/maintenance. However, they said they would be happy to help me out. They brought my vehicle in quick, did my oil change, filled my low tires, and reset my settings. The whole experience was less than 20 minutes, but I found myself smiling the whole time. The two of them are extremely kind, generous, and funny. I can't say enough good things about this place. I will DEFINITELY be back!!! Thank you, Jason and Pete!!!

  Amber Hyland
6 years ago
We used to bring both of our vehicles here for oil changes. But one day they put the wrong size oil filter in our car, and thankfully we live close and drove straight home. Later, some friends came over and informed us of a huge puddle of oil in the driveway under our car. It was the weekend so we had to wait until they re-opened before we could use our vehicle. On Monday the manager came out to our house and replaced the oil filter and put new oil in, but I was disappointed he didn't clean up the oil spill in the driveway. We were told that we could bring our car in later to have all of the oil cleaned off of the outside of the motor. I did so and continued to smell burning oil for weeks. I brought the car in to a mechanic thinking I had an oil leak when really the motor was so covered with oil that it had been dripping once it warmed up. Now anyone that knows anything about cars should know what could of happened if I had been in a hurry and started my car up. It would destroy the motor!! We were not sure if we should go back or not because we never had issues in the past. We were told by the manager that if we came back they would make it worth it for us. When we did decide to take our vehicle back in we got a $15 discount. After all the headaches, the oil spill in the driveway, the smell of burning oil every time I drove my car, and having to bring my car in to an automotive shop and spend $40 to properly clean the motor & to make sure there wasn't a leak, not to mention we weren't able to use our car the entire weekend. I don't think the $15 discount was worth it! We have not been back since!

  Jeffery Nelson
3 years ago
Took my truck there for the first oil change since I got it and was pleasantly surprised with th service i received. Them two big guys that work there were very nice and professional and had no problem answering all my questions about my truck. I will most definitely be back!Services: Tires, Oil changeServices: Tires, Oil change

  Dairyland Stacker
3 years ago
Very unprofessional. They put a piece of paper over the entire glass door window in the waiting room so you can t see what the work being performed on your car. When it came time to pay the guy came in and said the total would be 54 and some change. I thought it was a little suspicious because the sign says 41.99 for a full service oil change. When I asked him about the price he said the other guy entered in the wrong oil into the computer. I proceeded to attempt to pay with a 100 dollar bill. The guy said they were unable to make change, which I can understand during a pandemic. I went next door to get change and when I came back I had a new total of 42.97. Then he asked me if I wanted to use my 10.15 cent loyalty dollars? I said yes. My total went from 54 to 34.57 ! Not to mention they are done in less than 5 minutes. I paid and got in my car and left. While driving away I noticed they never changed the sticker telling me when my next oil change is due. Won t be returning.

  Garrett Franklin
4 years ago
They change oil, they do it kind of fast. They are really not in much of a hurry to let you in the place though. They'll get to it when they get done taking to each other first. Made two visits there, week actually 3. The first time I left since I got tired of waiting. The last time I just wanted to see exactly what 5 if then we're doing that was more important thank helping a customer. Never figured that last part out though.

  Logan Siudzinski
7 years ago
The service was good but the price was ridiculous. They charged me $70 without telling me ahead of time for a synthetic change. The oil and filter would've cost me less than $30 at Wal Mart. A $40 service mark-up is insane for 10 minutes of work

  J. L.
4 years ago
I take a 3 of my vehicles here. I have always been treated very nicely, it is super fast and convenient. They usually try to get me to replace an air filter, etc. but they don't pressure you if you say no.

  Emily Hlava
9 years ago
I've been going here for all my oil changes for a while and have always had an amazing experience. Quick, polite and they don't try to sell me things that I don't really need. I always recommend this place when anyone asks.

  Leslie Sakkinen
4 years ago
They did a great job on the oil change very quick. But I feel $55 is just too much for a oil change of non-synthetic oil. So I will not be returning here.

  Jason Wilz
3 years ago
The guys where very nice and thorough. They did the full service oil change and changed my air filter in no time at all and I was on my way. Plan on using them for now on.Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change

  Maxwell Kriescher
10 years ago
I have been going here for a couple years now, and have never had a problem. They are quick and friendly, fair prices, don't try to sell you a bunch of crap you don't need, and are very helpful with questions. I highly recommend VIP to anyone. I live in Southeast Green Bay, and drive myself across town just to go here.

  Philip Brinkman
2 years ago
Sending out a huge thank you to the crew for helping us out, on Saturday. My girlfriend's motorcycle died on us at the gas station, and didn't have the tools or know what was wrong. They where so helpful in assisting and helping us out in a time of need. YOU GUY'S ROCK!!!!!. Sending a shout out to the guys working at Velp today. No question, it's a top notch place. Thank you so much for your assistance & help.

  Tony Moon (Moon920)
10 years ago
Best place in Green Bay / Howard to get your oil changed. Great bunch of guys, very down to earth, honest and fun to talk to. If only I knew oil changes could be a nice experience before this year, what a relief!

  CYNTHIA CLARK
3 years ago
All they did was charged the oil.They didn't check any of the other fluids.They didn't check my tires I asked him if he checked my transmission oil he said yes.I know he lied because I was watching. And charged me $51.00. Are you serious it's the last time I will ever go backService: Oil changeService: Oil change

  Axio Matic (Axiom)
5 years ago
$87.48 for mobil 1 synthetic 5w30 & $10 oil filter in a 2003 toyota camry. So they charge 52 dollars for labor. Didn't even put a sticker on my window.

  Greg Wirth
5 years ago
Be cautious going here. Re-check their work. Had an oil filter nearly come off after getting oil changed here. They are very fast which may be part of the issue.

  Laurie Zepnick
a year ago
I called to get a time frame on when I could get in for an oil change. The guy on the phone was rude and said "I don't know, I can't read into the future". Very poor customer service!

  Kathy De Cremer
2 years ago
I stopped in for a full service oil change. They were friendly, very thorough and quick.

  Deb Gryboski
9 years ago
I am very pleased with VIP's service. I have always been very satisfied with all aspects of their service. The staff is very polite, curteous, knowledgeable and honest. They will do anything to make sure you have an exceptional experience. I highly recommend them.

  Roger Ihde
4 years ago
The oil change was done quickly and they even checked the air pressure in my tires. I thought it was kind of expensive compared to most others.