Huron Automotive Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Aimee Rampolla
a week ago
Ever since I came in for the first oil change, the staff have always been friendly, dependable, and accommodating. When a repair is going to take a while, I love the courtesy ride to and from home. The drivers are kind and helpful when it comes to local landmarks and suggest restaurants!!Most of all, there are no surprises. I get updates when promised, better estimates than other service centers, and, most importantly, a problem or repair is explained in layman's terms so I can understand what went wrong and how it was fixed. I can call or stop in for just a question and get the same terrific treatment every time!

  Stephanie McIntyre
a month ago
We have been loyal customers of Huron for years and have never had a bad experience. Just recently had some work done along with a last minute request to repair cracked windshield. The team at Huron was able to accommodate the ask on short notice. They are always up front and honest with cost and timing of services to be performed.

  jennifer nieland
a month ago
We ve been taking our vehicles to Huron on Velp for over 10 years as we work on maintaining them for a long ownership lifecycle. Josh and Dion and the mechanics are always up front with us on pending repairs and maintenance for our vehicles (2011 Toyota 4 Runner and 2014 Ford King Ranch). They explain our answers to our questions. I believe our work with them has given us confidence to take many trips and travel without any issues. Great service, easy scheduling, consistent and reliable.

  Scott Rentmeester
2 weeks ago
Recently I had a slow leak in one of my tires. I called Huron and they not only got me in the same day but I was in and out in 20 minutes. They have been a great place to have my vehicles serviced. Always upfront and honest about what needs attention and what just needs to be watched.Service: General repairs & maintenanceService: General repairs & maintenance

  Jared Hackelberg
a month ago
Had my oil changed and tires rotated before a 200+ mile drive, no problems and the service was done within an hour. They supplied a desk to work at and drinks while I waited. Both the gentlemen behind the desk were pleasant to work with and I had a nice conversation about cologne with Zach. Great experience overall.

  Laurie Nissen
2 weeks ago
Dion, Josh, and the team at Huron are all great to work with! I highly recommend them for all your skilled maintenance needs. They're always courteous, offer fair pricing, and have been my trusted "go-to" for nearly a decade.

  HB HB
a month ago
Had an appointment, and was given a time window of when to expect my vehicle to be finished. I waited an hour past that, then called, only to find out they hadn t touched my vehicle yet. So they had it a full day, which meant I was at home, unable to go about my business, and they didn t even look at it. When I bought it in, I explained my need to get my vehicle at the time that they had estimated. I was assured the completion of the issue, within the time window given to me. To find out they hadn t even touched it, ended my relationship with Huron. Am now going about a mile away, for a lot less money.

  Ryley Lambrecht
2 weeks ago
Me and my family have been coming here for years and I have never had a bad experience, I have never felt talked into to anything and they are very upfront and honest about pricing and time. A big shout out to Josh as well he was very accommodating to my issues and made sure I left happy no matter what! Thanks so much!

  ErinAnn
a week ago
The guys at Huron are so great to work with. They are honest, straightforward, and helped me stick to my budget to get the necessary work done on my older car.

  Aric Neuman
4 weeks ago
My son was home from college for a few days and we wanted to get a bunch of maintenance done on his car. We appreciate Zack and the team getting our tires mounted so quickly!! It was a huge help!

  Diane Miller
a month ago
Friendly Service Advisors, knowledgable technicians, service completed in a timely manner, pricing average. I take my new and older vehicle to Huron!

  T Williams
5 months ago
NEGATIVE STARS!! The positive reviews have to be fake because my experience was ABSOLUTELY HORRIBLE!!I definitely would NOT recommend this place. When I made an appointment I told them that my vehicle would occasionally overheat on the interstate and when I turned the heater I could smell something burning.Appointment day heater not smelling as bad (I changed cabin air filter which seems to have helped some). Proceeded to tell 2 employees including Service Manager my vehicles history since I have owned it. Then mechanic takes it out for test drive (supposedly onto interstate) with heat on (2 clicks - not nearly high enough for testing purposes) and states it didn't overheat on him so they WILL NOT look at ANYTHING including the heater. I have never heard a mechanic say that in the 30+ YEARS. So I guess I am supposed to wait until my vehicle completely dies or blows up then they will be glad to repair it, but of course by then the repair bill will be MUCH MUCH HIGHER.Because vehicle only overheats occasionally shouldn't mean that they give up on looking for the reason that it does overheat.I am THANKFUL I didn't give them a penny of my money.Then after I walked out employee (obese dude) ran out the door to tell me that littering is illegal. I accidentally dropped a napkin I had in my hand. What a D..K!! Yes I was beyond angry when I left but I didn't litter and sure don't appreciate him saying I did.AFTER HURON replied to my review I called Service Manager, Deon, who stated "he would NOT do anything different". Meaning they would NOT try to find out why vehicle is overheating on the interstate ONLY and why heater smells like something is burning.He said if they cannot VERIFY the vehicle is overheating (basically calling me liar) and they didn't smell anything (basically I IMAGINING the smell) they won't try to diagnosis the issues. What mechanic IGNORES vehicle issues AND IGNORES a customer complaints???He said they checked the antifreeze levels and they were fine. I'm NOT a mechanic and even I know that DOES NOT mean anything. There are thousands of articles and videos online that agree with ME. It could be the thermostat, fan, clogged/bad radiator, vacuum leakage, clogged hoses, drive belts, water pump (probably not since it's not leaking), etc. But do they care to look at any of those things? NO!! Deon said he doesn't want to waste my money. WHAT?? Like a BLOWN ENGINE wouldn't cost me money.Like I said previously they DO NOT want to find the issues BEFOREHAND they want to wait until vehicle DIES or BLOWS UP. I wouldn't go to them even for an oil change or even if they offered me free diagnostic testing. There are COMPETENT mechanics elsewhere and hopefully I can find one before it is TOO LATE. Thanks for NOTHING Huron!!!!!!!!!

  Jake Koebernik
6 months ago
I should've known better after a different vehicle I took to Huron had 2 front bearing hub assemblys fail that were installed by Huron on Velp. I took it in for the 3rd time and was told "that the noise/problem has to get worse before we can diagnose it." Are you kidding me? Now to my current issue, brought my vehicle in for a normal realignment. No issues stated after I paid, the truck wasn't badly out of line, they adjusted it no problem, right? A day later I hear two different clicking/vibrating sounds coming from the front right wheel. I take it back to Huron and they find a pinched 4x4 vacuum line that isn't working properly. I've never heard this sound before, it suddenly happened after the realignment. I have them fix this line, and the problem/noise still isn't fixed, now they need to dig deeper and figure out if it's a wheel bearing kit, integrated hub kit, etc, costing up to$1,800. I'm pretty handy and do most of my own maintenance but this is fishy to me, especially with my previous issues with two failed hub installs. I'm never going back to Huron.Edit* I will say after contacting Huron about this situation they did address my concerns and were very helpful in righting the situation. Great customer service after my experience. Thank you to the Huron team.

  Mary GreenMorning
5 months ago
Wish I could give 0 stars. Waited 4 hours for a wheel alignment and almost an hour and a half of that was waiting for someone to do a final test drive. Pretty ridiculous to drop something off at 11am and still be late to somewhere at 4pm. Avoid this place.

  Debbie Lindgren
9 months ago
When I stopped at Huron Automotive Service Center on Velp Avenue I was losing air in my tire quickly. The gentlemen at the service counter was great. They were very busy so the manager took care of my tire for me. Thank you!

  Matt Loritz
11 months ago
Service was prompt and polite and quality seems good, but do not allow them to submit rebate forms for you. They did not submit the correct information so our rebate was declined. We are out $250 because the rebate expired before we could get it fixed. Very shady on the part of both Huron and Goodyear.Service: TiresService: Tires

  Cindy L
2 months ago
Satisfaction guaranteed! Awesome team of mechanics determined to fix your problem! Honest and trustworthy.

  Amanda Vokolek
a year ago
Staff was friendly and knowledgable and able to get me on the calendar quickly.When it came to what needed to be fixed, they added in a bunch of unnecessary things. Obviously saw a female that had no clue what was actually wrong and took advantage. I was able to get a second opinion from my friend that works at another Auto shop. ( Huron is convenietly close to my place of employment so I thought I would give them a try first). I ended up having my car fixed for $1500.00 less than what I was quoted at Huron. I recommend not using this establishment if you don't know anything about vehicles. They will take advantage of you.Services: Auto engine diagnostic, Engine repair

  M Wolfgang
a year ago
A long, long overdue review. I have been doing business with Huron for over a decade, and not once have they failed to have excellent service and quality. They deliver on promises, timelines and are great with notifying you if something comes up during work, laying out options how to proceed and asking permission instead of just doing work and giving you the bill later. Deon is especially great with his professionalism, knowledge and customer interaction. He is a huge asset to the business. I don't even live in Green Bay anymore, but still make a trip up there just to get my vehicles worked on by them. I highly recommend Huron Automotive, and look forward to giving them my continued business!

  Sandra Beaver
a day ago
The team here gives impeccable guest service and are always fair. I always trust they are not embellishing repairs to make more of a profit like other places have. They are looking out for the customers and ensuring the appropriate repairs and maintenance are being done. And the work is always top notch!Service: General repairs & maintenanceService: General repairs & maintenance

  Phyllis Peterson
11 months ago
Josh, Kevin, and Dion were extremely helpful and easy to work with. Customer service seems to be a priority for them as I witnessed how they treated other customers as well. Very happy with their work and I highly recommend them.Services: Tires, Wheel alignment, BrakesServices: Tires, Wheel alignment, Brakes

  Sarah Keeney
a year ago
Josh and Dion are great! I had a nail in my tire that required it to get replaced and they got me taken care of that day. A week later I had to get my husband's oil changed and they found a light out and got that replaced as well. Very professional and friendly, will definitely be going back!Services: Tires, Oil changeServices: Tires, Oil change

  Christine Erickson
a year ago
The team at Huron Automotive is great. They are professional and easy to work with, upfront about costs before they do the work, and honest about the risks of waiting on a repair vs. moving forward right away. I am always grateful for the courtesy ride to/from the shop when I don't have someone available to drop me off to pick up my vehicle when it's finished. I have been bringing my vehicles to them for over 10 years.Services: Tires, Auto tire replacement, Wiper blade installation, Brake service & repair, Auto brake replacement

  Jason Chaplin
a year ago
Needed someone to Mount and balance my new tires and then do an alignment after I installed a lift in my vehicle. They did a great job! Communicated through the process so I could plan accordingly. Great place to do business and would highly recommend!Services: Tires, Wheel alignmentServices: Tires, Wheel alignment

  Thomas Yarrington
a month ago
Great service and a wonderful staff too work with 5 stars for us!

  David Provost
10 months ago
New Tires on 2021 Ford Explorer.Was easy to set appointment and very nice and friendly.Great PriceWould recommend to anyone

  Amy Mauk
3 years ago
We use Huron Automotive exclusively. As an LGBT couple, our experience with the staff has been outstanding. The service we have received over the past four years has been above and beyond. The staff are always willing to listen to your issues, explain things in ways you can understand and they stand by their service. Recently we have had a reoccurring issue that they were willing to revisit multiple times at no additional cost to us. They are friendly, kind, and honest. We recommend Huron Automotive to all of our local friends because we have been highly impressed with our overall experience. Special shout out to Joe! His smiling face is always a welcomed sight at the front desk and makes the experience what it is.Services: Air & cabin filter replacement, General repairs & maintenance, Electrical, Auto engine diagnostic, Engine repair, A/C installation & repair, Oil change

  Logan O'Leary
9 months ago
Every time I've come to Huron (either location), I've always had a good experience. Their staff are very helpful and do a good job communicating exactly what's wrong with my vehicle, and explaining all of my options.

  Sarah Burgess
3 years ago
If you want all of your service in one spot with honest people you can trust and a staff that is more than willing and able to answer any question you may have you need to come here.I moved to the area about four and a half years ago. A car buddy's stellar recommendation brought me here, but the exemplary service, honesty, and quality made me stay. Even above these, however, is their willingness and ability to educate. I'm naturally curious and like to learn more about the giant death machine I'm in charge of handling, so I always go in with questions. They always have the answers, and sometimes beyond that. My favorite example is when I was learning about the condition of an unfortunate clunker I had to get and, without prompting, Deon asked if I'd like to see it as it was still up. He walked me out in a safe manner and spent some time pointing things out underneath my car. I was extremely impressed by that level of customer care.I've had three very different vehicles under their sharp eyes: my compact that finally died, a few years with the above clunker sedan, and my lovely SUV that passed Huron's pre purchase inspection with flying colors. I trust Huron so much that their inspection could have ended that sale right in their waiting area.Give Huron West a try. I've moved all over this country and it's genuinely the best service I've ever found.Services: Exhaust, Tires, General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, Engine repair, Wheel alignment, Brakes, A/C installation & repair, Battery, Oil change

  Ben Johnson
11 months ago
I paid to get my headlights restore and they actually look worse than they did before and there's actually sand marks very visible. If you're looking to get your headlights restored look elsewhere this place doesn't know how to do it