Grand Design RV Green Bay

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Amanda Metzner
3 weeks ago
They were wonderful. When my family and I walked in the building we were immediately treated like family from the lady that greets you who fed our children chocolate/treats and coloring books, to our sales person Cody Gabriel, to the manager Thomas Finigan (Fin,) to the service advisor Jonathan Echols, to our financial guru Rebecca Starcz-Johnson. They literally treat you like one of theirs, a human verses another number/sale. Our salesman Cody was extremely helpful and making sure our camper was the right fit for our family. Cody wasn't pushy with selling anything and was honest with the questions we had, he made sure, it was the right fit for us. Rebecca was amazing and worked with us even off her work hours to make our dream come true and fast. (We were able to get our camper within three days of making the deal.) The team worked with us financially to make it affordable for my family. My family and I couldn't have asked for a better team then the ones we worked with at Grand Design. They exceeding my family and I's expectation. When we left with our new camper there was no question in any of my families minds that we made the ABSOLUTELY right decision. Their team made us feel comfortable about the camper and our decision of buying our DREAM camper. We cant wait to make memories with it. I would highly recommend ANYONE to go to Grand Design in Howard Wisconsin.

  Samantha Smith
2 months ago
We came from out of state to by our travel trailer. They were horrible to work with. The customer service was terrible. They don't return phone calls or emails. After we FINALLY negotiated over the phone we asked for confirmation in an email and they never sent it. We had to call back multiple times to get anything. When they did send confirmation it was incorrect multiple times. When we went to pick it up they tried to send us home with keys that did not unlock the camper door. They also didn't give a temporary tag. When we were signing paperwork the general manager was rude and unprofessional. We will NEVER consider returning to this Grand Design dealership. Also make sure you thoroughly read your paperwork because they WILL try and sneak extra charges in there. Then tell you that you got THE DEAL OF A LIFETIME.

  Brian Benisch
a month ago
Bought a new 2024 310GK and had the fridge go bad. Brodie went to work and contacted GD and had a new fridge installed right away. Went to pick it up and the service tech noticed a ram leaking and pointed it out. Most people would pretend they didn t see anything. My service writer Taylor came and saw it. He jumped right in and got it approved to fix it.Thank you Green Bay Grand Design.

  Kenneth Mills
4 weeks ago
Johnathan was a real pleasure to speak with. I came in today inquiring about servicing my GrandDesign Imagine& it s nice to be greeted soon as you walk in. He answered all of my questions& was very professional& attentive. I have owned four campers& this is my first GrandDesign& have been an unhappy camper at most service centers; but this store is top notch. I highly recommend this GrandDesign Exclusive service center!

  Casey Selner
3 months ago
I went to Grand Design RV Green Bay (Camping World) because of an issue with the siding on my 2022 Transcend Xplor 247BH. The siding was ballooning out because air was getting behind it while I drove down the road. Well Van Boxtel RV (the place Camping World bought) botched the warranty fix in 2022. I was honestly half expecting Grand Design Green Bay to tell me to pack sand. But they listened to me and realized that both sides had to be redone over the year and a half we owned it. So there was an obvious issue from the factory. They worked with Grand Design Corporate and took care of me. Jonathan in the service department was great to work with. He was thorough and made sure that we were completely happy with the outcome.

  Mike Harty
5 months ago
What an amazing experience for our first visit for a service appointment. The staff was exceptionally friendly and professional. They are also dog friendly and Tito enjoyed the attention and treats he received while there. Highly recommend!

  Lindsey Gaines
3 weeks ago
Highly recommend getting your RV/Camper services and maintenance done here. Johnathan and Taylor are awesome! They work on all models too! 10/10

  Pam S
3 months ago
Needed some warranty work and winterizing. Great service, will say lot is a bit tight for big rigs, its doable just tight. Definitely recommend.

  Jason Hill
5 months ago
Don't be fooled! This is a camping world location with a Grand Design Sign. They purposely left out camping world on their sign, probably because of their bad reputation for... well many customer complaints. But you be the judge! Check with the BBB first. A wolf in sheep's clothing, I say!

  Jason Van Erem
3 weeks ago
Horrible place to buy a rv! Wanted to make a deal on a 27 mav, losers sent me a w2 for .21 cents to screw up my taxes this yr

  J
6 months ago
Nice RV service center, complete with dump station, propane fill, and a store full camping supplies. Staff very friendly and was nice to be greeted at the entrance.

  Bradley Mickelson
a week ago
Welcoming, friendly, knowledgeable- and the staff works great as a team.

  TIM Wegner
6 months ago
Nice dealership good selection friendly staff

  David Lessmiller
5 months ago
They have latest and greatest

  Bradleys Charger
6 months ago
Very helpful