Gandrud Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  K V
a month ago
I brought my Nebula Gray Pearl Lexus here with paint damage on the rear quarter, and I thought the paint would be off after repainting. No way they'd match it closely especially with the pearl... My paint from the factory had lots of silver flakes.They color matched it perfectly! You can't even tell anything had ever happened now. My car is perfect again! They even cleaned and vacuumed my car. I definitely recommend!

  Madison Hood
4 months ago
Fantastic job and so professional!! Fixed my bumper and other items to perfection. Timeline was accurate. Cleaned the interior of my car as well. Helped align a rental while my car was being repaired. So friendly!

  Mark
6 months ago
They do OK work. if there is any problem at all be prepared to be lied to, in every possible way for them to avoid any possible responsibility. I ended up having to take my vehicle to another collision center afterwards to just finish the repairs at my own expense.

  Bryan Kuss
6 years ago
I traded truck in after getting it fixed..Issues after picking it up:Broken plastic on steering columnDoor had wind noisePassenger door was covered in buffer trails and holograms ,whoever taught that person how to use a orbital polisher needs to be fired.Vehicle was covered in swirls from them washing it half assed. Can't believe the amount of swirls they caused from just 1 "wash"

  Ruth Kasal
10 months ago
When fixing my Impala they always kept me in the loop on every step of the way thru the repair process which took weeks only cuz it was complex. Now bout to bring them my Journey in hopes for same great work!!!!

  Mohammad Upal Mahfuz
5 years ago
This was my first time repair work in Gandrud Collision Center in Green Bay when my Corolla fell in an accident in snow storm. I'm impressed by the work they did. They took 5 full days to complete the work. They provided a complimentary car of equivalent size (in my case, a very new Nissan Sentra). I worked with Mr. Jason and he helped me in the whole process. Thank you very much, Mr. Jason. My car still needs to get a small thing to be fixed next week as the item did not arrive on time to them. They said they would call me when it arrives and have it fixed in 5 minutes sometime next week. I will wait for that fix. When I received the car, it felt like a brand new Corolla both inside and outside. They cleaned everything properly. Happy about the work they did so far. I will try to update the review in the future, if needed.

  alex b
7 years ago
Went there for an insurance claim. Gentleman there was very rude off the bat. Condescending. I didn't care. I just wanted my car fixed. When I came to pick it up I looked it over got in and started driving off only to stop before even pulling out of the lot since one of my tires was totally flat. Punctured. They punctured my tire. They'll patch it they say. They have me drive on the flat- which could have further damaged the wheel- from the body shop to the service center. They weren't in any rush either to patch it. What should take five minutes took an hour so I had to wait with my wife and baby an hour or so for them to patch my tire which they somehow punctured themselves. But that's not even the worst. After driving a bit I realize theres a rattle in the panel which was supposed to be repaired. I went back a few times but they only brushed me off each time instead of opening the panel and finding what was broken. Now the rain leaks from the same corner. They didn't fix what was damaged by the hit. They only put some nail polish on it.If you value your vehicle and if you want the repairs done right stay away from this joint.

  Kevin DeGuelle
a year ago
The body shop here did great work, the paint match was perfect and their work was high quality. Super friendly staff is helpful and understanding. 10/10 would use again for any work.

  Orn Inrasavongsa
2 years ago
Excellent service! Worked with Tyler at Gandrud. He was extremely helpful and kind. Went above and beyond to help me. Overall, very impressed with the quality work, friendly team there, and how quickly they got the repairs done. I was in and out in a breeze. THANK YOU!!

  Rachel Berghuis
3 years ago
Doug at Gandrud Collision Did a great Job at fixing my 2005 Honda Pilot. Im very satisfied with the results. My car looked great inside and out. I didn't realize that you also cleaned the inside of the car too! Thank you. Great customer Service Doug!

  Losers
3 years ago
Completely disappointed in the service department. I brought my car in bcuz it had parts stolen and vandalized and I ask them if I could bring you in a Certified mechanic with me before receiving my vehicle and deductible they said no in my vehicle came out with no side mirrors radiator still messed up and no windshield wiper now I have to bring them back in for them to finish the job that should have been done in the first place

  Anony Mous
9 years ago
I went in this morning at 7:15 AM (June 16, 2014), without notifying them ahead of time. I needed my engine shield re-screwed back on, since it was scraping on the road. (It is located underneath the front end of the car engine).I also informed them that I could not be late for work (8am) and if I could leave it there to be worked on. They fixed it on the fly and only took them 15 minutes and DID NOT EVEN CHARGE ME. I was out of the shop by 7:35. Just in case they even called their shuttle service to be on standby to take me to work, talking about professionalism. I would recommend them to anybody or at least give them a shot.My vehicle is an Infiniti G-35, and I would have no problem taking it to a Gandrud, Chevrolet Auto Body Shop.

  Allyn Lutz
3 years ago
Worked with Jason at time of repairs and everything went great. A year later the hood they painted is blistering and rusting out and they say we wont cover that because it's a existing panel that was repaired not replaced. They got the money from the insurance company so they dont care. We have spent a lot of money at gandrud buying several vehicles and using their services but I've gotta say wont be going back to gandrud at all because of the way this was handled not having their work even last a year and them not excepting responsibility for subpar work.Services: Painting, Body & Trim

  Miranda McGinn
2 years ago
The work done on the car was great. Customer service was awful. When asked to speak to the manager the manager was never available or never returned the phone call.Service: Body & TrimService: Body & Trim

  Ben Buckoski
5 years ago
Brought my Honda in after a deer collision, only because they were preferred by insurance. After repair still had check engine light. They left me with a half repaired car. Honda confirmed several brackets and sensors still broken after Gandrudes alleged repair. Huge inconvenience, negligently inadiquite repair work.

  Bill Mcarthey
4 years ago
Wow! My truck was hit in a Walmart parking lot. He had no insurance! Gandrud collision did an excellent job. It looks like a brand new 2019 truck.

  Elizabeth D
2 years ago
Pretty good experience . When I picked up my van it smelled so good and was clear than when I brought it in ( including my floor mats) good job!

  Shayla Ward
3 years ago
A little expensive but worth it. They will fix your car right and the safe are very upfront and honest. They are very helpful and kind.

  Nate Condon (N8 C)
7 years ago
I went in for a small car paint scratch. The guy who helped me was very nice about it and took care of it promptly. Very happy with experience

  Ken Dollhopf
a year ago
Had perfect experience with our Nissan Leaf that got rear-ended.

  Cassie Grathen
6 years ago
Jana in the collision center at the front desk was probably the worst person I've EVER had to deal with! Extremely rude, disrespectful and has ZERO customer service skills.

  John Wilson
5 years ago
The work they do is quality however it seems to take them longer than any other body shop to complete the work.

  Derek Manders
2 years ago
Got 1000 dollar estimate went some where else guy fixed dent chip for 150

  Bill Pieczynski
2 years ago
Good Dealership to buy and repair all of the cars and trucks they sell.

  SERGIO WILLIAM HEREDIA
10 months ago
They fix dad's nissans here

  Mike
2 years ago
Sales experience was good, service department is thorough

  Randi Stir
4 years ago
I still say that the mechanic area is still a hard hat. They said they had no time for me. When i was there.

  Christopher Zahn
a year ago
Great experience! Very helpful!

  Rickie Meeuwsen
8 years ago
Treated very well for the estimate , we'll see how the repair goes

  Margie Rodriguez
5 years ago
A service of excellence an extraordinary and fast work Completely satisfied