Bergstrom Ford of Green Bay | Service & Repairs

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Corey Hansen
2 months ago
I had to get a factory recall fix on my new truck. I called and Bergstrom Ford scheduled me for the next day. They sent a service person to my workplace so I did not even have to leave my truck at the dealership. Fast, professional service that I was really impressed with. Thanks Bergstrom Ford!

  Dan Ludwig
3 months ago
Marty was absolutely fantastic! Great follow up and sensational personality. You have a great one there! Robert also kept me informed and was very timely in the repair.

  Mark Monitello
2 months ago
I have multiple luxury cars and all of their service departments could take lessons from the service at Bergstrom Ford.Great Job and amazing customer service!

  T. J. Sorensen
2 months ago
Service repair person Bert was on time, very professional and courteous and made the repair in a timely manner!

  amanda hansen
11 months ago
We were only looking to see what was out there for new cars and ended up buying a new Ford Edge! James was great to work with! Everyone at Broadway was super nice, we will definitely be back for the next one!

  Harold Pieschek
6 months ago
We purchased our explorer from Mat Lynaugh. He was extremely knowledgeable & helpful with the whole process. Would highly recommend.

  Jake Williquette
a year ago
I have no complaints with the service done, it was done quickly and the car is fixed. But charging $80 for a car to use when we are already paying extra to bring it into a Ford dealership and other brand dealerships do not, is very frustrating. When my Ram was serviced for more than a day a car was provided free.

  Elizabeth S
a year ago
Dropped my car off for a recall repair on a Friday. After the repair, the dash of my car makes loud creaking/crackling noises. I called the service center and was told to bring it back on Monday. I took off of work on Friday to have my car repaired and now I have to take off more time on Monday. They also would not offer a vehicle for me to use so I can get to my work appointments while they fix mine. This is the second time I brought my car to Broadway Ford to have something simple fixed and both times I had to bring it back because they couldn't fix the problem the first time. This place is a joke.Service: General repairs & maintenance

  Scott Cyr
2 years ago
My advisor Stephanie did an excellent job getting my truck in for the repair I needed despite the computer not working properly. Wait time was excellent. Only 25 minutes. Everyone did an excellent job. Thank you Stephanie.Service: ElectricalService: Electrical

  Gabrielle Harrison
2 years ago
I had called to schedule an appt with Broadway Ford Service a few weeks ago. I talked with a nice lady named Kayla & I explained my issue. I had a warranty purchased outside of Ford, & I had a suspicious noise from the front-end of my vehicle. I had made the appt to see if the service department could diagnose the issue, contact my warranty company, & fix either way. My appt was set for a Friday, & I asked if I could drop off the vehicle since I have to work. She said that's more than fine & told me where to drop off (by the service department, by 7am, & there's a drop box with envelopes to drop off my keys). I arranged with a friend who lives nearby to meet me there at 6:45am so I could work from their house. I parked in the closest spot possible to service, left my warranty information on the passenger seat as instructed, filled out the envelope, & dropped off my keys in the box. Fast forward to 3pm & I haven't received a call from Broadway yet. I called Broadway & talked to a lady (not Kayla) & asked for an update on my vehicle service. I gave her my name, my car information, explained the details, & told her I dropped it off and & scheduled with Kayla a week or two prior. She had a hard time finding my information & it seemed like I wasn't in the system. She put me on hold for 5+ minutes & she came back & said it seems like the lady who calls warranty had called on my car & was waiting for a call back, but that lady is out for the day. So I asked, what did they diagnose the car with? She said, no one had diagnosed anything and no one looked at my car. She also said "hopefully the warranty lady hears back by Monday". I asked if I could get my vehicle, & she said yes any time before 6pm since that's when they close. I hung up & immediately called my warranty department. They had no logs for any calls regarding my vehicle that day. They informed me that there was no one in the queue for the claims department. I called Broadway Ford service back & talked to the same woman again. I explained my conversation with warranty, & she asked me "do you have a warranty through Ford?" I said, no, it's an external warranty as I explained to Kayla. She said something along the line of "Well I don't know why Kayla did it this way." as if she was blaming Kayla for something. She said that the warranty lady only calls Ford Warranty. So it turns out, the lady I was talking to the whole time just assumed that their warranty lady called on my car, but no one ever did. I got to Broadway around 5pm to get my car. I walked in & a woman stopped & helped me. I explained my situation & asked if it was her I talked to earlier, & she said no it wasn't but she can help me. I followed her around the service floor-she could not find my keys. One of the male service technicians just got done helping another customer & said he could help me. I explained the situation to both of them & they both apologized that my car was left there all day with no one touching it when I was told it would be serviced. He finally found my keys, & turns out, what happened was the guy who checks the drop box, checked at 6:30am & never went back. He took my phone# & said they'd come pick my car up on Mon, fix it, & bring it back. Today is Mon, I tried calling at 845am & 9am with lots of ringing. Now it's 730pm & I never heard from Broadway today to schedule to come get my car. I ended up scheduling with Witt Ford for tomorrow, and haven't had any BS yet. I would not recommend doing business with Broadway Ford Service.

  Rick Noel
3 months ago
What a great way to get service. Marty was great to work with.

  Chris Brault
2 years ago
Took my recently purchased vehicle to the service center for recall work and that was done correctly. The issue is that they installed a new hood crooked at purchase and asked if someone from collision would walk over to the service dept. when vehicle was already onsite. I was told I would have to pick up the vehicle and drive it to have them look at it at the collision dept.

  Mike
a year ago
I brought my car in for service, and everyone was extremely helpful and great to work with. The customer service from Nicole, Ben and Marti was tremendous!Service: General repairs & maintenanceService: General repairs & maintenance

  Jessica Albers
2 years ago
Mmmm hard no. Not impressed. Dropped vehicle off yesterday and parts needed to be ordered so it was there all night. Then we picked vehicle up at 11am this morning and drove off lot. Got a mile down the road to find the engine light turned back on and the engine is rumbling/misfiring. Now we have to bring it back. We waited another 2 hours for them to fix it .. again. "Labor shortage" my a$$, this is poor training. Will not be returning, nothing will change my mind.Service: Auto engine tuning

  Mary Rodriguez
2 years ago
I had a 9:30 appt on a Wednesday and they never even had time to look at my car on Wednesday and they never called to inform me they wouldn t get to it Wednesday. So it sat in shop all day when I could have had it an extra day. They didn t get to it till Thursday. I thought it was rude that they didn t call to update me Wednesday. I called them several times Wednesday and each time they said they didn t get to work on my car yet.

  Douglas Hansel
3 months ago
Did a great job would recommend them .

  Brian Ziewacz
3 years ago
Took my truck in for antifreeze leak. Truck was fixed in timely manner. A little sticker shock on bill though. Not to mention being informed about a 3%charge if you use a credit card.

  Ashley D
2 years ago
I like the place because I get to charge my car there even after hours when they're closed or whenever I can actually walk over to get some incense and then it would definitely be charged up for a few miles I like it

  Nicholas Hitt
2 years ago
Made online appt for new key and oil change. 2.25 hours and they alleged they hadn't the time to program my key. Waste of lost work time and PTO. Poor service and experience.

  Josef
2 years ago
The sales team is great and the auto repair side is equally good. Will be going there for now on.

  Ronda Behnke
3 years ago
Very pleased with the service we received.

  Sterling Phaklides
5 years ago
The Hyundai service experience is second to none! Stop in and see for yourself!

  Tyler Witt
2 years ago
Competent staff figured out an issue within the hour

  Jon Jeske
3 years ago
Excellent service great company & dependable.

  Jackie Peil
3 years ago
Pleased with how everything went at this business

  David Davinci Gundt One
3 years ago
Service done quickly and with no hassles

  Brian Forman
5 years ago
Great customer service!

  Malik Shagosh
5 years ago
Great place!

  Jay Clark
5 years ago
Awesome place !

  Gus Schmoll
7 months ago
Go to Dorsch better service.