Auto Aces of Howard

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sam Schwartz
3 months ago
Excellent service and experience all around. The auto aces team was timely in their diagnostics and communication. I felt we were given honest advice from the start. I didn t feel we were being sold any services that were unnecessary. Service work was completed quickly as well. All around the staff was great; we will be back when needed.

  Nathan StJohn
3 months ago
Joe is an amazing person to work with. I have brought my vehicles here for quite awhile and have ALWAYS been on the receiving end of top notch service. The advisors and managers are honest, their technicians are too. They really set the standard for how an automotive shop can and should be run. Thank you Auto Aces, my hats off to you all!

  Tony Phillippi
3 months ago
This is the second time bringing my 2003 Mercury Grand Marquis LS to Auto Aces. 1st time for A/C repair and just this week for blower motor resistor. Both times I thought the price reasonable and the service great! I hope to keep my "Grandpa Car" for a while yet, and will be back as the need arises! Highly recommend!!!

  Tommy Kirchhoff
4 days ago
So friendly, professional, knowledgeable, and just awesome. I'm happy to give them a glowing review to go with all their other great reviews.

  Mark Blakemore
5 months ago
I cannot recommend Joe and the entire team enough!! Tremendous help for our daughter while going to college in Green Bay. We were living in Illinois and felt helpless. Joe provided a relief any parent appreciates when they are unable to be there. Having moved up to Green Bay, I took my car in and Joe got me in immediately and rectified the problem. Not only are they extremely professional, the entire team displays a compassion that is sorely missed. I cannot recommend them enough!!

  Tanja Murray
a month ago
My husband and I cannot thank the worker at Auto Aces enough with helping us before the place closed! We struggled getting our fuel door open and we had a long drive ahead of us! THANK YOU for the help and great service!!

  Joan Riedel
2 weeks ago
Joe came highly recommended by my daughter and her work boss. I am very pleased to receive great service for my car!

  Nathan Dupree
5 months ago
Started off great, got me in immediately. Identified the issue. Need crankshaft position sensor replaced. Then told me the price. $330. Technician said had to take the starter off. Wrong. Told them that I'd have it towed it. Receptionist was super nice. Tech was super rude. Had attitude that i didnt want them to fix it. Sensor was $60 at autozone. Took 15 mins to replace it at home. Can get to the sensor from the bottom without removing anything. I learned that from a YouTube video.Service: Auto engine diagnostic

  Steve Little
2 months ago
Always friendly, extremely knowledgeable and give great service. I wouldn't take my car anywhere else.

  Leanna Povish
6 months ago
I called Auto Aces a bit frantic after recieving a huge estimate from another company. Joe really listened to my concerns, looked it over and came up with a plan that I'm really confortable with. He wants to make sure we really pinpoint the issue before jumping to such an expensive conclusion. Even if he confirms that I need that particular repair done, I will believe it and know I have a great team helping me. Thank you for your candor and flexability. I found my new go-to place for vehicle needs.

  Bryce Lee
10 months ago
Super last minute Auto Ace was able to squeeze me in their schedule and my wheel bearing done in the same day. It was pretty important to get it done because of my 70 mile commute everyday. Awesome service. Not everyone will have the luxury of my experience but they are well worth the wait.

  Scott King
7 months ago
Excellent place, Joe and his crew are dialed in!!! Christine is amazing and extremely knowledgeable and professional...won't be going anywhere else...if you're having any issues with the car, the work is backed up and the car is given a bill of health before work starts which is very helpful.

  Dezaray Colyer
9 months ago
I had originally went to Auto Aces of Howard in summer 2022. I was just visiting Green Bay doing work for moving etc. and had a belt brake. I called my regular mechanic a family friend and he did not answer, so I decided to try Auto Aces because my BFF who I only trust takes hers vehicles there, and was not sure on my family friends prices. I called Auto Aces asked if I got my vehicle towed there if they would be able to get to it that week. I was broken down on the side of the road. Joe the owner said yes, and they did. I was able to keep the U-haul I had rented (from DePere location) overnight and avoid car rental costs. Auto Aces helped make that possible by following me to the U-Haul drop off in De Pere and giving me a ride back to my fixed car at their location. I offered a tip to their driver and he would not take it. I asked him why he said We are not about that. This time 07/05/2023 I needed my full brakes done. I had let them go out of not having enough money. I am homeless and living out of my car and needed my brakes fixed. I had called twice prior to getting an appointment. The lady I had spoke with both times was informational on a costs and worked with me to to set up an appointment where the car work could get done all that day and I could have my car back. I scheduled the appointment on 06/29/2023 and work is done 07/05/2023 11:00 a.m. I brought in the car around 7:15 a.m. to make sure it was there by 8:00 a.m. the scheduled time, so they would have enough time to get the work done by end of the day. They looked at it first to check what all needed to be done. Brakes, drivers side rotor, and rear wheel bearing. Joe gave me a final price for brakes and brakes with wheel bearing done. Joe gave me the information and let me decide. He did not manipulate, try to convince me, or pressure me. While I was waiting I heard Joe on the phone with another customer and he did the same thing with her. Gave her the information, no manipulation or pressure and let the other customer decide as well. I decided to get brakes and wheel bearing fixed. There was an issue with the brake repair process the passenger side caliper would not move. They did not tell me, because Joe was wise and made a decision based on needs. Joe did tell me when he gave me my bill. He explained why he did not tell me, due to business and the car was already being worked on. He said he worked in a coupon and kept the original price he quoted and gave me. Personal note it has been humbling to accept kind acts when I just want to provide for myself. I asked if I could pay wanting to do the right thing myself, Joe did not take that offer. I got my brakes- pads, rotors , calipers fixed and wheel bearing fixed which is even better, so I wont have that problem or expense when I get employed again.It is important to note as well the first time I needed their services I was a truck driver with a better income and now homeless and Auto Aces did not treat me badly, sneer at me, or even turn me away which some business do. Auto Aces actually have gone out of their way both times to help me. Specifically the owner Joe going out of his way to help me.I am sure Joe does not know what his driver employee said to me That their company is not about making money. , but Joe by his actions and company s service lived up to this. A company who has these beliefs, morals, values and follows through is the type of American Businesses we need to keep and which are a dying breed these days.I highly suggest and recommend Auto Aces for timely, cost, service, and quality ofpeople. I, Thank you, Joe and your family for creating this type of business and being the type of business you are.Thank you. Dezaray

  Tyler Weslow
4 years ago
Got my oil changed there.. man what awesome people! Got my oil changed in half an hour. Guy came out and chatted with me about Miatas, and suggested some parts and people to contact if I ever wanna cruise or need parts.Will definitely go back!! Thanks again guys.

  gb920
6 months ago
Initially had a great experience with this business for years. Great work, reliable, awesome mechanics, and Joe makes you feel like he appreciates your business. Unfortunately , the last few times, service at the front counter ( both in person and phone call) has declined. The receptionist acts very bothered when scheduling an appt/services. I chalked it up to maybe she s having a bad day the first few times but this is now a pattern. Additionally, disappointing to hear no loaner rides available and only shuttle to Howard/Suamico area? Green Bay customers come here too. I was then deterred me from sitting in the awesome waiting area to see what was wrong with my vehicle because it could take longer to diagnose. I ve referred people here and don t want to refer people to be treated poorly. Hopefully this turns around.

  Evan Wirts
a year ago
I am a guy that does most of my own repairs. When I don't have the time or equipment, I turn to Joe and his team. Honest, straight to the point, they will get you back on the road with what you need, and let you know what can wait. Fair prices and no unexpected services. More shops should take notice of how well they treat their customers. This is how it should be.

  Olivia Labine
a year ago
Would give more than 5 stars if I could. My mom and I have gone to Joe for years, and he always exceeds our expectations. You can tell he truly cares about his customers safety and has always been honest and more flexible with scheduling than I could ask for. Thanks for treating us like family.Services: Tires, General repairs & maintenance, Auto engine diagnostic, BrakesServices: Tires, General repairs & maintenance, Auto engine diagnostic, Brakes

  Andrew Kallas
a year ago
This is the best place! Joe and his team are the best! They helped me out with a lot of different services. Very straight forward, honest and very helpful. Couldn t ask for a better repair shop. Place and guys are great!Services: Electrical repair, Tires, Auto engine diagnosticServices: Electrical repair, Tires, Auto engine diagnostic

  Annette Augustine
3 years ago
I brought in my vehicle and they took the time to help me choose the best options for me. I got a phone call stating they had found an issue that needed to be addressed and explained to me the severity of not fixing it, I felt they were concerned about my safety. I feel the price I paid for what I got done was very fair. Joe is very knowledgeable and honest. I will continue to bring my vehicle to Auto Aces in Howard!! I will recommend them to everyone. You guys are awesome, great job!!!!Annette A

  Heather Zellner
a year ago
Joe, Jesse and Staff are amazing. Haven't been able to find a trustworthy mechanic for a couple of very long years. Since I started coming to Ace in Howard I never worry about the care of my vehicle. Thank you Joe and Staff!!!

  Jean Vander Heiden
2 years ago
Love this place and those who work here. I made an appointment for an oil change and tire rotation; unfortunately I showed up one week early. We shared a good laugh about it and then was told that if I could wait 20 minutes they could take my vehicle anyway. Most places would have asked you to come back on the correct date. This is only one of the many reasons I continue to come back.

  Spencer Morse
a year ago
Broke down on a Sunday and left my truck overnight at their shop; they had my truck fixed by 10:30am Monday, after squeezing me in. Was a simple fix, but I didn't know that. They charged me $60 for their diagnostics and the simple repair. Honest and great customer service...what else can you ask for?Services: Auto engine diagnostic, Engine repairServices: Auto engine diagnostic, Engine repair

  James Kundinger
a year ago
My daughter is studying at UW Green Bay and had car trouble 2 weeks ago. we had the car towed in and they were able to look at it right away and kept us informed all thru the process, She had car trouble today and we had it towed again to Aces were they found faulty part from last repair and covered the part and towing. We now have a go to repair/maintenance center. If you have a student at UWGB this is a great place for themService: Auto engine diagnostic

  HHC 360
8 months ago
Joe is the best as is his crew. They have always been helpful and very reasonable. They won't tell you need something fixed unless it really needs to be done! Did I tell you how much I appreciate Joe at Auto Aces??? Tell them Valerie sent you

  Bobbie Lambert
5 years ago
This morning I was calling around on estimates for replacing my alternator; leaving my name and number waiting for call backs... Until I called these guys. I was asked a few question and I got an estimate right away. Needless to say, I was impressed. What is more impressive was I was able to get my car in today! I'm already back home, happy my car is fixed and was under my budget for cost. :) The staff was professional in person and on the phone. Someone recommended them to me, now I'm going to recommend them to anyone who needs a good mechanic that's fairly priced and gets the job done in a reasonable time frame. Thank you Auto Aces. You made my day. :D

  Laurie Shafman
2 years ago
I have been going to Auto Aces in Howard for years for vehicle maintenance and repairs. Joe and crew have always been honest and reliable with exceptional service. Very genuine and gives you that small town feel. I will continue to recommend them to everyone.Service: General repairs & maintenanceService: General repairs & maintenance

  John Gosnell
a year ago
Took the van in for wheel bearings. They ordered the parts when i made the appointment. They test drove it put on a lift checked all parts found the noise maker. Notified me it was my tires in the rear. Told me i should repla tires before winter aand sent me on my way. They are the way a mechanic shop should be. Fair pricing great work and definitely takes care of customers.

  CATHERINE Hughes
a year ago
Joe and all the Associates that work with him are nothing less than fantastic!!! Great work by all!! And this is every time I go there! Wonderful place, clean, fair and professional work! Highly recommended for any kind of service. 10 stars at least!Services: Transmission, Tires, Auto water leak repair, General repairs & maintenance, Auto engine diagnostic, Engine repair, Vehicle Inspection, Transmission repair, Brakes, Auto battery maintenance, Auto tire replacement, Oil changeServices: Transmission, Tires, Auto water leak repair, General repairs & maintenance, Auto engine diagnostic, Engine repair, Vehicle Inspection, Transmission repair, Brakes, Auto battery maintenance, Auto tire replacement, Oil change

  Katie Dellamater
7 months ago
Joe and the staff are amazing!! Super informative and clearly communicate any issues I ve ever had. Highly recommend!

  Michael Schuh
10 months ago
I m very happy with my experience. The prices are good. The techs are quick, and they backed up their work when I did have a problem at no additional cost.Service: Electrical repairService: Electrical repair