Girard's Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kathleen Vassel Chronert
2 weeks ago
Thought I needed my back brakes done,but got a call that it was just dirt,no charge and they are honest, great job done on the front breaks,professional all the way

  Mr. Jim
4 months ago
Great service, repair time exceeded expectations. Dennis effectively committed with me over the telephone, answering all questions, issues and concerns. Provided repair options. I ll be back for scheduled maintenance and any other issues. Highly recommend.

  Melanie Pence
6 months ago
Went here to get my tire checked out as it kept getting flat. They found a nail and plugged it and recommended a new tire "soon". Next day, drove to work, fine. Coming home at 5:30pm during rush hour traffic on the highway my tire pressure went from 36 to 0 in a matter of seconds. I barely had time to pull over and stop. I got stranded on a curve of the highway in the worst spot possible. Not sure how long plugs are good for but you'd think more than a day. Got my tire replaced elsewhere. Disappointed.

 
4 months ago
SUPER quick repair. Had a number of things to get up to date and they did it in less than 24 hours. Efficient, up front and quick response. I would recommend them in the future if you have something you need done asap

  DD Decker
10 months ago
Very impressed with Gerard s and the service they provided us. Without mentioning any names, the shop we typically utilize started being impossible to get an appointment at a convenient time in addition the call may not be answered. Girard s on Rawson was accommodating and honest with their assessment of our vehicle. We plan to go back for additional service. I highly recommend this business!!

  David Nowack
a year ago
I ve used Girards several times over the years and have NEVER been disappointed! First you re greeted by an extremely organized lobby area and someone is always there to greet you. The prices are fair and the work is done in a very descent time frame. The owner Dennis is pleasant to speak with as he s the one who s called me when the works been done. Having a good mechanic is like having a good attorney and dentist!!Services: Electrical repair, General repairs & maintenance

  Cindy Krecklow
a year ago
Have been taking my vehicles to Girard s for several years for big and small problems. Always happy with their fast, friendly and honest service. So glad a friend recommended them. They are always fair and communicate effectively on the fixes and charges.

  J Bird
9 months ago
Took my truck here for an alignment after changing my control arms. Told them I need an alignment pin put in because it s missing. Paid 250 dollars and they never put the alignment pin in, told me I don t need it haha. About a month after my tire is back at the angle it was at before. I jacked my truck up due to a clunk after, they didn t tighten one of my control arm bolts after adjusting so good thing I took it into my own hands. I d contact them to make it right but in order to do that I d have to trust them first. Thankfully found a competent shop to do it the right way

  Catherine Vonada
a year ago
Girard's is phenomenal! Can I give them 10 stars?I have been coming to Girard's since 2005 and won't go anywhere else. Communication is a breeze and prices are quite fair. Excellent customer service and excellent mechanics - you won't find a better place.Service: General repairs & maintenanceService: General repairs & maintenance

  Jay Kudronowicz
4 months ago
I had an estimate done for replacing a water pump and he said he was at $5,000 and still not done with the estimate, I called around and had it done for $2,700 at another garage. Shop around buyer beware!

  Eric Yahnke
2 years ago
I ve left a 5 star review before, but I just wanted to take a minute to re-iterate. Girard s in Franklin is the best in the area in my opinion. Dennis & the folks here couldn t be any nicer, honest & accommodating & answer any question you may have about your vehicle & speak to you in a manner that isn t uncomfortable if you aren t too familiar with cars, like myself. The prices are very fair, vehicle issues are explained throughly & they do not pressure you into fixing something on your vehicle until you are comfortable with what is going to be done, if that makes sense. I ve been taking my family s cars here for over 10 years, trust completely the work that they do & I recommend them to anyone I know that is looking for auto care.

  Russ Rivard
8 months ago
Brought my vehicle for transmission issues, Dennis check them out and inform me to take it to the dealer because of an extended warranty. His honesty was outstanding I would highly recommend getting service at Girard service.Service: TransmissionService: Transmission

  Allison Kitzerow
2 years ago
I took my car to Girard's to fix an issue with one of the tires, and this was my first time going there. First thing this morning, I had called Tires Plus and Firestone to see if they could get me in...they both said I'd have to drop my car off for the day and they'd fit me in when they could. When I called Girard's, they offered me 3 appointment options that were open for today. I chose the 11 a.m. appointment. When I arrived, they started working on my car within minutes of my arrival, and it was done within an hour. I waited onsite, and their waiting room was fairly spacious, tidy and comfortable, with plenty of magazine options. Both of the gentlemen who I worked with in scheduling the appointment, checking in, and then later explaining the problem with my tire to me, were very friendly. I felt my car (and my time today!) was taken care of in a very efficient manner and Girard's is definitely a place I will return to for future car servicing needs!Service: Tires

  David
a year ago
Our car was making loud noises, so we called Girard s who has helped our family with countless car problems in the past, and they were able to fit us in, diagnose, and fix the problem for us before we had to travel for the holidays. Wonderful service once again!Service: General repairs & maintenanceService: General repairs & maintenance

  Scott Matuszak
a year ago
Girard's has consistently been awesome to work with. I trust them with their recommendations. They always have a fair price. They are also easy to work with and communicate with.

  Laura B
2 years ago
Friendly staff who communicate effectively & work efficiently. They give honest feedback to help me make decisions & I trust they will get the repairs done well & on time. I was having concerns about my brakes & explained steps I took with other shops before reaching them. They cleaned them- no charge & explained what I can expect in the future with my type of break pads in clear terms. They give me a list of things that need fixing & tell me what can wait & what needs immediate attention. Waiting room is also clean. Excellent family business to support. Thank you Dennis, Jennifer, Darrick & other staff for taking care of me for the last 4+ years.

  rebecca k
5 years ago
Simply wonderful! My sister and friends of the family have been doing business with Girard's for many years so when my car needed repairs I knew where to go. The staff members are polite, honest about the work needed and the prices are reasonable. I've used various dealerships for service over the years and not one holds a candle to my experience here.

  Curtis Harmon
3 years ago
I have been here a few times and they're always very fast and affordable. Dennis is a super friendly guy and always explains exactly what is going on. A lot of garages I've been to seem really rude but I've always felt welcomed and like my car is in good hands here!

  None of Your Business
8 years ago
I have been going to Girard's for years. They are great - they are fast - they are economical - they are friendly - they have an extremely clean garage - and they are all extremely knowledgeable. I can stop in after work and ask if they have time for a quick oil change and have never been turned down. If I have something more extensive, I usually wait - they have coffee, magazines, and the newspaper. They have a record of everything that has been done to my car, so if I decide to sell I can get a record of all the work that was done. I will never go anywhere but Girard's. First class service center. I would and have recommended to family and friends!!!

  Cory Tutaj
3 years ago
I needed to take my car somewhere after getting a quote from the Chevy dealership to fix something that didn't need to be replaced. I had the car towed here on recommendation from a family member. The dealership quoted $1800 for a stuck oil filter (they wanted to just replace the oil pan). Dennis got my truck, took him and his team 5 minutes to twist off the filter, inspect the threads and finish the oil change. The cost, less than $90! So very thankful for an honest businessman and well trained mechanics. Thank you for your great service!

  Paul Wick
3 years ago
I had my check engine light on, they were able to get me in quick and correctly identify the issue and got my vehicle back to me quickly. They checked in a few days later to ensure nothing changed after I had been driving my truck for a few days. Highly recommend and will be back for any of my automotive needs.Services: Auto engine diagnostic, Engine repairServices: Auto engine diagnostic, Engine repair

  Robert Doucett
4 years ago
First time I have been to the Girard's Franklin location. Amazing service. Quick, thorough, and $550 cheaper to fix my AC than another body shop quoted me. Definitely recommend. When Dennis called to explain the issue with my AC he was very informative and help me understand what the issue was. 5 stars

  Everett Rantanen
8 years ago
I have been taking our vehicles to Girard's since we moved into the area.They have always completed repairs on time, provided accurate diagnostics and repairs and fair pricing. I like the fact that they are open until 7pm so I can drop off after work and have my concern's are addressed by a mechanic or the owner himself.The place is always clean and has a nice waiting area with kid area and snacks/soda available.I have never had to take my car back for something they overlooked or missed.I am a satisfied customer and highly recommend them for all you vehicle service needs

  MICHAEL MANDUJANO
3 years ago
I have gone to Girards for a long time at least the last 10 years. Even though I have moved farther away, I still come to Girards for work on my car. The main mechanic Dennis is very good at his job and honest with you.For example, there was one time that I needed work done on my car. Before I even took the car there Dennis suggest that I check if anything could be resolved through warranty as my car was still under the mileage that warranty would still cover most problems. Another place I called near where I live before him did not suggest this at all. This ended up saving me money.Another situation that demonstrates honesty is when my car needed to be fixed. They fixed it, but the fix did not work and I needed to take it to a dealership. Dennis was willing to refund me the money that I had already paid.I would highly recommend Girard's.

  Bill Schultz
5 years ago
Yes Honest People Do Exist,I have been taking our family s cars to Girard s for many years. The one thing that really stands out in all my dealings, aside from politeness and excellent work, is their honesty. Over the years I have gone in describing symptoms that could easily have translated into big ticket repairs (brakes, exhaust systems; electrical issues, ...). Already expecting to pay big bucks many shops would take advantage and do work that wasn t warranted knowing it would be unlikely for me to question their solutions. That is where Girard s Service differs. Dennis the owner and his top-notch manager Derek play it straight. They identify what needs be done and just as importantly tell you what doesn t. You would do yourself well to give them a try. The workmanship is first class, the prices are reasonable and their honesty is a breath of fresh air.Bill Schultz

  Justine Filapek
2 years ago
Great service, friendly people. I think I finally found my new local garage. Waiting area is very clean and has a great little children's play area. My service was completed days early and under the estimate. I could not be more happy today.

  Partisan1
8 years ago
I've been a customer for 15 years. They are always fast, fair, and polite. They've dealt with major and minor issues for me and I've always felt satisfied. They often offer cost savings on big jobs and occasionally have fixed minor issues with no charge. I have never felt like they have tried to take advantage of me or my wife and that is unique in my experience with mechanics. I definitely would recommend them to anyone.

  jane smith
4 years ago
I stopped at Girard's for the first time to ask about a green blinking light in my "D" gear. I looked on the internet before going anywhere and it said the problem is a transmission problem. Because of that, I was afraid to go to any repair shop thinking they would automatically say it was a big ticket item. I spoke to Dennis, who was very nice and listened to my concerns. Dennis offered to check my transmission fluid level and filled it without charging me. He was extremely nice and encouraged me to take it to a dealer who said they would do a diagnostic test for free, rather than him do it and charge me. I will definitely be going back to Girard's Service of Franklin, because of Dennis's kindness. Plus, he was so humble that I didn't even realize until I got home that on his card it said he is the owner. Awesome place to take your repair needs. I really feel that I can trust Dennis, with my car's maintenance.

  scott sekach
4 years ago
I just spent over $600.00 for a massive engine oil leak. They replaced the valve cover gaskets and oil sending unit. After paying the bill and returning home I still had a massive oil leak on my driveway ( no difference from when I brought it in to be repaired) . Brought the vehicle back and Dennis stated it needed the rear main oil seal and would cost me $1000.00. There was no way this vehicle was road tested after the repair. I took it to another shop and they said it was very obvious that the rear main seal was the major leak. Dennis did offer a discount if I wanted it repaired. Isn't that what I paid the $600.00 for on the first visit? Poor Diagnosis just cost them a customer for life!

  Zach Johnson
a month ago
Terrible customer service. Wouldn t recommend wasting your time coming here.