Evansville Ford Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shelley Brown
a year ago
Very good dealings with the financial aspect. I am generally happy with my purchase. We left the car for an agreed upon tire exchange and a detailed cleaning after purchase to pick up when completed. I was told the cleaning had not been done yet because it was new to the lot. My only disappointment is while I was told the car would be "detailed" (cleaned) it was not done. I picked the car up on a day the office was closed and I had been informed "it was already to go". It was not even cleaned. There was gunk in the cup holders, dog hairs present, mud still under inner door rims, back leather seats had something drippy on them, grime to upper ceiling where a dog probably looked out the window, no protectant to make it look nice, and more. Most of which was pointed out at the time of sale. It was a newer used car and we paid $31,000 and this aspect of service fell short of my expectations. I called x2 to speak with someone about it and was told I'd receive a call back. No return call 2 business days later. I spent 2 hours cleaning it myself and the car now looks great but how I was cared for leaves me feeling apprehensive about trusting them to do right by me. I believe it is not isolated to one emplyee, there was some evidence of a bland attempt to wipe the dirt off the door frames I suspect with a rag, so whomever saw/dealt with that car had to of known it was not detailed/cleaned but it was left for me to pick up in good faith anyway.Services: Tire rotations, Auto detailing

  Shawn Berndt
a year ago
There was a lack of communication between the service department and parts. On 3/7 I had a mobile repair scheduled. That was canceled due to the parts not being in. Then I was rescheduled for 3/21. That was canceled because they said this service was complete on 3/7, according to their records. The truck was never serviced. Once this was all explained multiple time the service was rescheduled for 3/21 and completed. This all was not necessary and could have been much smother if communication was better on Evansville end.Service: General repairs & maintenance

  Jacob
a year ago
Online scheduling was very easy. Had a lot of work done for 100k maintenance and multiple recalls. All the work was done within half a day! Great communication from the staff on updates on the work. Price on all the work done seemed very reasonable. Would highly recommend this dealership for service.Services: Tire rotations, Vehicle Inspection, Auto maintenance, Oil changeServices: Tire rotations, Vehicle Inspection, Auto maintenance, Oil change

  Lynda Laursen
a year ago
I cant say enough great things! Evansville Ford has supplied excellent sales, service and follow-up to my family for the last 3 years.I so appreciate getting such great care locally, at an affordable cost, by excellent staff. Thank you!Service: General repairs & maintenanceService: General repairs & maintenance

  Heide Sendelbach
a year ago
I had my car in for oil change and rear brake replacement. When I had the car bag i noticed a smell of oil or gasoline. I called and the service tech stuff that was normal. 2 days later it still reeked and we were going to be traveling to Florida. I called again on the morning of the day we were leaving. I had to bring it in. They found that the service person left the oil cover off and it leaked into the manifold. They did get it smelling better but when I picked it up there was no apology. I would have thought that could have at the very least done that. They could have offered some discount on a future service. It was a big inconvenience.Services: Vehicle safety inspection, Oil change

  Jacob Brewer
a year ago
Short version: 2 visits already, happy people, well-communicated, easy and available scheduling. (Oil Change, Tire rotation, service rec's for 95,000mi)I've been twice in the past 2 months. First time, they helped diagnose a bad wheel bearing. (I replaced a wheel bearing myself, but I replaced the wrong one.) I returned a month later for an oil change and tire rotation. Multiple people helped me during my visits, and everyone communicated well, offered advice, and was smiling--BJ, Dave, Olivia, Sherry, Jake! (I forget to smile all the time.) There was even a man who offered an open desk where I could work as he saw my folders and papers plus a laptop. Lastly, I am so happy with the availability of scheduling.Services: General repairs & maintenance, Tire rotations, Auto maintenance, Oil change

  Daniel Hale
a year ago
It s always a challenge to determine the cause of an intermittent noise. The problem could not be identified since the conditions did not present themselves while in the shop. However, the service staff communicated very well, followed up directly with me AFTER I picked up the truck, and made other offers that clearly made feel valued as a customer.Yeah, I recommend this group!

  Phil MolenKamp
a year ago
Working with Evansville Ford has been one of Is the best dealerships I've ever delt with.They treat their customers with great loyaltyThey go away above and beyond. Pat and Scott and the whole crew are very gGood to their customersService: Oil change

  Will
a year ago
The folks at Evansville Ford are exceptional! From the staff to the mechanics they know what they are talking about! I would recommend this dealership to anyone look it for a new or used vehicle.Service: Engine repairService: Engine repair

  Peter Welch
a year ago
When I showed up on time for my appointment the tires were not even at the store yet. After they install the tires they told me the car wouldn't start and I asked me why. Really? Bought the car brand new from this dealership and they're asking me why it won't start? I sat in the waiting room for 4 hours!Service: TiresService: Tires

  Kevin Yaeger
a year ago
Friendly, courteous, and accurate as usual. I recommend Dave for service at Evansville Ford!Services: Electrical repair, Auto tire replacement, Oil changeServices: Electrical repair, Auto tire replacement, Oil change

  Jeff Krause
a year ago
They really have a great, customer- focused team over there in the service department!Service: Oil changeService: Oil change

  Greg Lee
a year ago
They got me in quickly, diagnosed the problem and fixed it in a timely manner.

  Ruth Zimmerman
a year ago
Very friendly service team. Work finished in a very timely manner.Service: Auto maintenanceService: Auto maintenance

  Jeanne Karcz
a year ago
Very pleased with the service. Friendly and professionalService: General repairs & maintenanceService: General repairs & maintenance

  Rebecca Halverson
a year ago
Pulled in, asked my name, very friendly staff!!Service: Oil changeService: Oil change

  Donna Walsh
a year ago
They were courteous and helpful with questionsService: Oil changeService: Oil change

  Jim Schleck
a year ago
Great service and follow up

  Wesley Vickers
a year ago
ALways a good Business to work withServices: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Katherine Dobberpuhl
a year ago
Went wellService: Oil changeService: Oil change

  Rodney James
a year ago
Everyone friendly and helpfulServices: Auto brake repair, Oil changeServices: Auto brake repair, Oil change

  Richard Budden
a year ago
Check the air in my tires

  John Foellmi
a year ago
Service was recall on transmissionService: Auto detailingService: Auto detailing

  Sara Nagreen
a year ago
Fuel pump replacementService: General repairs & maintenanceService: General repairs & maintenance

  Dave Perkins
a year ago
ExcellentServices: Tires, General repairs & maintenance, Vehicle InspectionServices: Tires, General repairs & maintenance, Vehicle Inspection